UTEX Self Storage - Loveland

Storage for household items is fine

Storage for household items is fine

Recommended: Yes

Good price

Good price, convenient location if u live local, lower rating for cleanliness as when I first opened my empty unit (an interior unit) it wasn't swept very thoroughly as on the floor along back wall was some trash, couple pieces of a small candy? wrapper or 2 and a cigarette butt. But I wouldn't hold that against the place to give a bad review.

Recommended: Yes

Move in was was smooth.

Allan was great to deal with. I am pleased with everything so far. Good choice for storing my camper.

Recommended: Yes

Easy online setup, great pricing, helpful representative.

I was looking for temporary storage for my trailer at an affordable price, and UTEX fit the bill perfectly. Online rental setup was easy, only face-to-face interaction needed was to verify I was who I said I was at the office and get the gate code. Facility was secure and clean.

Recommended: Yes

Very happy

Easy set up and very nice facility. The gentleman that helped me was very friendly and helpful.

Recommended: Yes

Perfect location for the storage unit I needed

I was needing a storage unit and this was in my route from home to my work with the best price. Climate control inside storage was a nice bonus.

Recommended: Yes

Flexible

I was a day late checking in and had no problem, that was nice. The price can't be beat as I checked around. As people have said the gal isn't chipper but she was helpful and seemed to get nicer by the end (maybe I wore her down or she was glad to be rid of me)! Since I'll be using this long term, the price is what matters to me anyway. I wish they had 24 hours access instead of the ole 9-5. It was a fairly quick process. So, I'd give em an 8.5 out ta 10

Recommended: Yes

Good customer service

Near a homeless encampment & Some Junker cars stored here which makes me nervous but the secure gate, video monitors & presence of some nicer vehicles in storage alleviate the worries a bit.

Recommended: Yes

Sorry, am I bothering you?

Woman working the office is so unfriendly and acted as if I was bothering her. Said hello, asked her how she was doing and without a greeting or eye contact how could she help me. Ok, no problem. Said I was running late and inquired if the rental van could be kept longer because my daughters roommate now needed help moving as well so would there be a late fee or what’s best to rent. Again as if I was bothering her I said Like she needed to know my issue and I finally asked her was I bothering her. Then she asks me if I had a reservation. When I return the van she says just leave the key. I mentioned that the rubber Matt in the back was damaged and she interrupted me by saying it was already like that and I said yes, it made it very difficult to move things in and out. No apology nothing. Finally I said I placed the hand truck by the storage shed so she didn’t have to carry it and yup, you guess it. No thank you, have a good day nothing! Vehicle ran great she didn’t check my ending mileage and she hates her job. They won’t see me for my business at the end of this school year!!!

Recommended: No

Clean quiet

Very nice people.friendly.respectful

Recommended: Yes

Discriminatory

New management is awful. They are discriminatory towards people who have disabilities. I have been a customer for over three years not only did they discriminate they took my money and still refused service I have proof they took my payment.

Recommended: No