StorSafe of Merrillville

The online process of reserving my storage was easy.

The registration process was okay had a few issues at the site with checking in, the virtual computer at the site wasn't working had to go to another site to register. But the staff and the contract process was made easy to correct some of the early issues.

Recommended: Yes

Review

Wonderful Services I recommend this storage facility. Clean and professional.

Recommended: Yes

Teresa

The customer service was wonderful. They were so patient with me during the process.

Recommended: Yes

Got trapped in the wrong facility

I chose the location closest to my home, but the customer service rep who insisted on calling me and selling me on a bunch of unnecessary add-ons and automatic bill-pay enrollments never once confirmed the location I wanted my storage unit to be in. I, assuming that this customer service rep would be competent in at least confirming where I want the storage unit where there are many locations in a very close radius of each other and do not have clearly discerning names, blindly trusted them. I was very busy moving things that day and that was my mistake and assuming that I could trust someone to give me the location that I had chosen on the website. Not only did they not even confirm the location I wanted my storage unit in, once I arrived at the location that I chose for my storage unit, I got trapped in the facility for over an hour, and they don’t even have customer service 24/7- which is what they literally advertise. I would give negative stars if I could.

Recommended: No

So far so good!

I’ve never used a storage facility before but, the process was pretty simple. Both representatives I talk to over the phone were very pleasant and helped me with all of my concerns. Nicole who I spoke with over the phone was also extremely helpful during our conversation. Keep up the great work!

Recommended: Yes

Great

Service was very good.Super helpful.

Recommended: Yes

This place is running a scam

Well I checked in on 7/31/2023. I paid online and on 8/1/2023 they attempted to charge my card again. Now they are sending me emails attempting to charge me late fees. And when I call no one picks up or return calls even after leaving a message.

Recommended: No

Great pricing!

Glad I came across you guys! Very convenient! Will recommend to others! Thanks ЁЯШК

Recommended: Yes

Nice warm and dry inside the climate controlled units

Great units to store in. Not once have I seen an insect or mouse. Great facility

Recommended: Yes

All around good experience!

Good price. Great people. Informative and helpful. What more could I ask for?

Recommended: Yes

рџ‘Ќ Great

The Ladies running the facility are just so personable! So friendly and got a good system.

Recommended: Yes

Best prices, very clean units, professional, honest and kind staff

Best prices in the area. Very clean units. professional staff. Very honest and kind.

Recommended: Yes

Storage unit

This was my first time storing here and i love it. Customer service is great!

Recommended: Yes

Very nice

I was surprised I love it very clean ... staff is very friendly and helpful

Recommended: Yes

Was great

I called did everything over the phone very fast and easy and pleasant

Recommended: Yes

Very good people to do business with

The service was very good and the people are very nice it's a good place to do business with

Recommended: Yes

Great facility

the manager was absolutely awesome. The facility was nice and clean

Recommended: Yes