Dave W
Apr 30, 2024
Would Highly Recommend
All in all a great experience. I appreciate the follow-up phone calls
Recommended: Yes
Puppy duke
Dec 09, 2023
close enough to farmers market for storage
Having great customer service is super important for any business to succeed. It's not just about making customers happy, but also about building a group of loyal customers. When customers receive top-notch service, they'll be more likely to come back and tell their friends about the business.
Saving money is also a big part of good customer service. Everyone loves finding good deals, discounts, and promotions. When businesses offer money-saving deals, they can bring in new customers and keep their current ones coming back. It shows that the business really cares about its customers and wants to give them the best bang for their buck.
When businesses combine great customer service with money-saving deals, it's a win-win situation. Businesses can increase their sales and keep their customers happy and loyal. And customers get to have a great shopping experience and save money at the same time.
In the end, both great customer service and money-saving deals are important strategies for businesses. It helps keep customers satisfied and the business growing.
Recommended: Yes
Sophia Whalley
May 27, 2023
Would recommend
Needed a storage unit over the summer while I moved back home and they were super nice and helpful! I got a 50% discount online which didn’t show up in the paperwork online but when I went in to get my lock, the worker fixed it before I signed the lease. Would definitely recommend
Recommended: Yes
Conner E
Dec 07, 2022
great! easy!
Great and easy to work with! Safe and clean!
Recommended: Yes
Jared
Jul 01, 2022
Nice and easy!!
Martin was extremely polite and helpful. It was very easy to get the space and to gain access. Space was clean and ready as promised!!
Recommended: Yes
Brittany Covington
Jul 27, 2021
RE: Week 01 Discussion
I love the space and how we got a lock for my storage
Recommended: Yes
Cecilia
Jul 13, 2020
College move out
Great customer service! Thank you Sharon
Recommended: Yes
Marlene
Sep 12, 2019
Would refer to a friend
The manager was very helpful and friendly. This location was very well-maintained. Price was matched to a competitor!
Recommended: Yes
Robert
Aug 02, 2016
Very convienient
Good hours, helpful employees, and good price
Recommended: Yes
Steven F
Jul 09, 2016
Very welcoming and friendly staff
I just moved in yesterday, so time will tell on the overall experience, but so far it has been very good. In particular, my interaction with the staff has been great. They have been very friendly and good to work with. The unit itself is exactly what I imagined, and worked perfectly for my stuff. It was clean and accessible, and it was easy to unload my stuff into. The entire property looked well maintained, which says a lot about the management to me. I am expecting this to be a positive experience.
Recommended: Yes
Elyse
Apr 03, 2016
Very helpful
Staff was very helpful, facility is clean, price is good.
Recommended: Yes
Kathleen
Feb 21, 2016
Great value-Friendly staff
The outdoor access is great. However the units are not airtight and they leak. Moved to a smaller unit to save money and it is an inside access. Very clean and it seems to be cleaner and more effective for preserving personal belongings. As always the staff is helpful and caring.
Recommended: Yes
ann
Feb 11, 2016
customer service excellent. clean. prompt & price competitive
please see above. so far everything we needed was available, as stated it would be and the customer service was great. our particular storage needs happened to be at a stressful time for us (as most moves are) and the person(s) who assisted us made it less stressful by their excellent customer service skills and being able to recognize our stress and remain professional and guide us to the appropriate unit. thank you!
Recommended: Yes
katrina
Jul 27, 2015
Moving in was super easy. There was surprise fees I wasn't aware of, but that's for any storage company.
Definitely a good storage facility. Everything was super organized and they were prepared for our arrival. Felt very confident with their service.
Recommended: Yes
Bill
Jul 11, 2015
Quick and Easy
Reserved online and spent 10 minutes on site closing the deal.
Recommended: Yes
Ron
May 04, 2015
very easy to work through
this place and service was awesome and i have recommended it to 2 other parents
Recommended: Yes
Jason
Feb 10, 2015
Lady was friendly and worked with me on timing for using the moving truck
Recommended: Yes
Nawal
Dec 24, 2014
can you please lower the prices and the give more break for long term renters
Recommended: Yes
Richard
Oct 13, 2014
Gate to facility is broken.
Customer service-very friendly.
Recommended: Yes
Kelly
Sep 28, 2014
Recommended: Yes
Randy
Apr 21, 2014
So far so good.
Recommended: Yes
Deborah Mina
Feb 24, 2014
Excellent staff and very nice storage unit area. Pleased.
I am very pleased with my selection and your staff was helpful in assisting me as a new resident of Raleigh from Florida.
Recommended: Yes
Kasey
Dec 19, 2013
Gloria at CubeSmart has been wonderful. She is very friendly, organized, and has made the entire process easy. She and the rest of the staff at CubeSmart have been excellent.
Recommended: Yes
Emily
Dec 17, 2013
the two ladies that helped me out were fast and super friendly and helpful!
Recommended: Yes
Megan
Dec 05, 2013
Recommended: Yes
Brian
Oct 15, 2013
Gloria and the staff were very helpful, and our move-in was essentially painless. I would definitely recommend.
That said, this is the first time we rented a self-storage unit, and one thing we were surprised by was that the measurements listed were listed as width by height, not width by depth (i.e., it was quoted as "5 x 10...x 8", so we figured that was 5 feet wide by 10 feet deep by 8 feet high when, in fact, the unit is 5 feet wide by 8 feet deep by 10 feet high).
Also, the width measurement is a little disingenuous: there are metal beams that rise vertically along the walls inside the unit which makes the real width (if you put something long and solid along the side) more like 4.3 feet, not 5 feet.
Recommended: Yes
Cheryl Irwin
Aug 09, 2013
Loved the ladies in the front office
The ladies in the front office were very helpful and nice
Recommended: Yes
Gary
Jul 02, 2013
so far, so good!
Recommended: Yes
Seaira
Mar 29, 2013
it was a good experience, had some trouble finding it originally but after that it was great.
Recommended: Yes
Em S.
Jan 02, 2011
Easy, Clean, Professional
I've used storage spaces a number of times in the past 5 years. Renting the space at U-Store-It was an easy, efficient process. The office, storage building, and my unit were the cleanest I've seen. James was very professional, clearly taking pride in customer service. The only thing I don't like is the requirement to carry insurance--I'd prefer the option to waive insurance.
Recommended: Yes
