Disgruntled Customer
Sep 18, 2024
So Awful
This was honestly such an awful experience. They are basically impossible to get ahold of. One time we were stuck inside the gate and couldnt get it to open and they wouldn't answer their phone for 45 miutes. Another time we went to pick up our camper and the gate wasn't working again and once again, we could not get ahold of them. There was a couple months they charged us twice and they wouldn't refund us and told us we had to take it up with our bank. The gravel was problematic, because the rain would wash it out and make a huge ditch right in front of where our camper was and it made it very difficult to take it out and put it back in. We called an asked if they could fix it (took forever to get them on the phone) and it was a few months before it was touched. Then when we had enought, trying to cancel our account was a whole new mess, they couldn't find our account no matter what, yet, we still kept getting charged. These people are not cut out to run a business.
Recommended: No
ALB
Apr 12, 2023
hard to find, impossible to get someone on the phone
We reserved a place to store our camper before we bought it, so on the day of pickup we'd have somewhere to put it. The day we reserved it "Sam" called and set up a pin with my husband for the gate code to get it.
The day we picked up our camper we put the address into the gps and it brought us 3 miles out of the way and there was no storage unit in site. We found a gas station to pull off to and tried to call Sam on all of the numbers provided. All 3 numbers had a incomplete, sketchy voicemail. We called and called and only ever got the sketchy voice mail that said Sam would not be able to answer phone calls....this is on a Monday afternoon. So we decided to just drive up and down 431 and see if we could find it. Once we did FINALLY find it, the gate code my husband set up with "Sam" didn't work at all. He tried calling the numbers again, to no avail. My husband out of desperateness, started trying all kinds of random numbers and thanfully one of them magically worked. The storage space has huge gullys infront of the units, so be very careful trying to get into it. Our unit had a huge pile of gravel in front of it and no power like we were told, so the whole thing was a really bad experience.
Recommended: No
Randy
Apr 02, 2023
Great
Super for the price best in area.
Recommended: Yes
Randy Lewis
Oct 13, 2022
great place
great place good owners best in the area
Recommended: Yes
Teresa Gibbs
Aug 02, 2022
So far so good
I had problem getting in with my gate code but it was handled within 15 minutes or so, so I was happy with service
Recommended: Yes
David Clark and Stephanie Case
Apr 03, 2022
Needed a unit kinda quick and got to move in emediatly!
Our overall experience was great! Altho I do wish the roadways was paved because when it rains we have to park in mud for several days in front of our unit...we understand tho that the facility is still under construction...other than that we are glad we chose American Storage..thank you!
Recommended: Yes
PaulH
Sep 06, 2021
nice facility
very clean storage units, easy access, very professional, courtesy agents.
Recommended: Yes
mayam goli
Jul 06, 2021
Great Customer Service, Very helpful , paperwork done over the phone
very Helpful , went out pf their to help me find people to unload my truck, thank you
Recommended: Yes
Mac Godsey
Jun 05, 2021
All great, except the cleanliness of the unit.
There was trash in the unit to include a dirty t-shirt that someone had used to clean up a yellow sticky substance.
Recommended: Yes
Leigh Harrison
May 23, 2021
I am very happy with my new storage area.
American Storage is excellent!
Recommended: Yes
Ken Huffman
May 21, 2021
Ok unit
Good Prices but hard to reach property manager
Recommended: Yes
Rob
May 04, 2021
Cheap Storage
It is what it is. It’s not the ritz.
Recommended: Yes
steve Golphane
Aug 02, 2020
Great Customer Service, Very helpful , paperwork done over the phone
moved in in few min, great customer service , great price, recommend highly
Recommended: Yes
James Hatfield
May 11, 2020
New Location , willing to work around my schedule to meet me
The facility is brand new, they have good deals ,picked my own unit , clean, security is good.
Recommended: Yes
James Hatfield
May 11, 2020
New Location , willing to work around my schedule to meet me
The facility is brand new, they have good deals ,picked my own unit , clean, security is good.
Recommended: Yes
Terry Bell
May 06, 2020
Short term rental
Clean unit, easy access, good customer service
Recommended: Yes
Kerry
Feb 18, 2020
Very easy, clean, convenient
This is a new facility and set up was done over the phone. Chose our unit, moved in, put a lock on it and settled over the phone. It’s gated, semi private, semi visible. They have u-haul trucks available as well. Fit our needs well.
Recommended: Yes
