David Graham. Unit J-5
Jun 09, 2023
Needed a unit quick
quick . Kara, the property manager went beyond expectations. Very insightful.
Recommended: Yes
Lucy romero
Jun 01, 2023
Great service
Good costumer service i do recommend
Recommended: Yes
Frank
May 30, 2023
Great
The only thing is that there isn't a working bathroom.
Recommended: Yes
David Shields
Apr 29, 2023
Fast and easy check in. LaTaunya was awesome!
Great and friendly service. LaTaunya was awesome!
Recommended: Yes
Diana Heys
Apr 15, 2023
Easy and Fast
Friendly service. Very helpful.
Recommended: Yes
Eleane Sandoval
Jan 06, 2023
All is well
Ashley was awesome. Good customer service. Facility is clean
Recommended: Yes
Gerahme Wilson
Jan 06, 2023
absolutely amazing manager on site
Very well priced, clean and well kept and the manager on site is super awesome. Really helped me out me out
Recommended: Yes
Gianangelo Lopiccolo
Nov 19, 2022
Dimensions aren't 100%
Renting a 10x20
Dimensions are 10x19 Door to Door
TIGHT FIT, but managed!
Recommended: Yes
Russell Hurd
Sep 28, 2022
good rates and friendly people
Central self storage of Glendale is centrally located and easily accessible which made it perfect for my needs
Recommended: Yes
Angela
Jun 08, 2022
I would.
Very friendly, and helpful at the front desk.
Recommended: Yes
Tom Howard
Jun 03, 2022
Convenient and well priced
Sly, who checked us in, was great. He went over and above and really made our experience wonderful. You have a great employee in Sly!!!
Recommended: Yes
Pete perez
May 20, 2022
Great great great service
Great service has helped right away and was shown the storage before renting it
Recommended: Yes
C. George
Feb 02, 2022
Nice facilities
Storage attendant was super nice and helpful. Showed us the differences in sizes to fit our needs.
Recommended: Yes
Tiffany Childs
Jan 09, 2022
Sly is an angel
Sly was absolutely amazing! He did everything humanly possible to help me and my family out of a terrible situation
Recommended: Yes
Maria Newton
Nov 05, 2021
Good customer service
Very good customer service, clean environment and friendly service
Recommended: Yes
Brianna Garcia
Jul 16, 2021
Customer service
I was supposed to move in the 12th but the gate code I was given didn’t work, all evening long I called the number given to get in and they never called me back till I called back again the next morning and they finally called me at 2 pm, after leaving a bunch of voicemails, and stressing myself out because I had a specific time I needed to be out of my apartment.
Recommended: No
Key
Jun 29, 2021
Very clean and nice service
It was very clean and organized. And virtually so we were done pretty quickly. Cameras are everywhere so I felt safe as well. Good overall experience.
Recommended: Yes
Keairah
Jun 20, 2021
Working with Christina
Manager Christina should choose a different job! Very bad service, I will never used this company again! You can see my full review on google!
Recommended: No
Sophia
Jun 18, 2021
Awesome management and facility
I am so appreciative fir the management and her staff at the 43rd Ave location. Her willingness to make sure my move in was accommodating left me speechless.
Recommended: Yes
Letha Ann Pfeifer
May 18, 2021
The place was good gave it 3 1/2 stars
Things were going ok but when I went back to the storage they didn't have an elevator what they had was a freight elevator. I was told that their was an elevator. So I had to go up stairs and on the way down the railing was off. I told the front counter person and she said they would get that taken care of right away. When I went back the next day it was the same way. Not too happy for the fact that there is no elevator. Was told a different price then what it was.
Recommended: Yes
Kim McCormick
Apr 22, 2021
Very nice and friendly
Very nice experience easy check in and able to move in same day, clean storage and easy access. Thanks
Recommended: Yes
Taite Burns
Apr 16, 2021
Good cheap storage
The facility isn’t much to look at, but it is secure and gets the job done on a budget, and the customer service was very good
Recommended: Yes
Iliana Huerta
Feb 22, 2021
I would recommend this facility.
I was helped and they made sure I had exactly what I needed. I was really thankful to the staff and they were very nice.
Recommended: Yes
Laura Ploughe
Dec 17, 2020
Very helpful and friendly. Willing to accommodate i
Very helpful and friendly. Willing to accommodate i
Recommended: Yes
James
Jul 17, 2020
Easy move in
Excellent customer service from office to maintenance guy who got us settled into the spot. Good location, good price
Recommended: Yes
Barb
Jul 13, 2020
Good experience from out of state
Had to arrange to transfer my car from a different storage place while I was out of state. The office manager worked with me and my driver to get all details done. Good experience.
Recommended: Yes
Michelle Miles
Jun 20, 2020
Need a reliable place
I am renovating the house one room at a time. The facilities staff was very welcoming and considerate of my concerns with other facilities.
Recommended: Yes
Janice
Apr 29, 2020
Excellent customer service and flexibility
Great experience! Knowledgeable, responsive staff. Older facility but well kept and secure. Totally recommend!
Recommended: Yes
Robin
Apr 20, 2020
Awesome customer service
The on site manager was great. Due to the Covid-19 Virus the office was not open. But she saw I was having difficulty due to my disability and allowed me to come in to complete the set up.
Thank you
Recommended: Yes
Logan
Mar 25, 2020
Process has been made super easy and the customer service in incredible
This storage facility is great! The check-in kiosk is easy to use but the staff is more than helpful and talks you through everything. Christina is incredible! The elevator lift/ dolly to bring your items upstairs could use some improvements but it got the job done!
Recommended: Yes
TONJA A FELLET
Mar 25, 2020
Very helpful during stressful time
We were part of the mass exodus from GCU due to COVID-19. It was very easy to reserve a space on line and when we showed up to the facility, it was a quick process. The manager was under a lot of stress due to the amount of people needing spaces and she handled it with tact and grace. I feel really good about using this facility.
Recommended: Yes
Roger Bitter
Mar 21, 2020
Above and beyond
We had problems with our lock. The young lady rep gave us another temp locker to put our remaining stuff in AND had the lock fixed the next day and moved temp storage contents back to the original locker without us being there. SUPER
Recommended: Yes
Analysa
Mar 02, 2020
Very friendly staff
Reservation was last minutes and the women working was super accommodating and understanding to get me into a unit asap
Recommended: Yes
miranda (it is actually Rhonda)
Feb 29, 2020
Aisles too narrow to get a moving van in. Not happy.
We arrived with all of my belongings in a large moving truck. The truck could not make the turn to get to the storage unit. I rented an outside unit to be able to drive up to it and unload. We ended up having to park near the entrance and haul all of the furniture and boxes down the aisle to the storage unit. Not fun at all. I would have cancelled and gone to another storage facility, but it was 5:00 pm and there was no time. The truck had to be unloaded to do another move the next day. I was stuck.
Recommended: No
Robin Loperena
Feb 04, 2020
Very pleasant service and efficient!!!!
All I can say is I'm impressed! I made our reservation on line, which was SUPER easy, and within 5 minutes I received a call from Christina, who was very pleasant and professional, to confirm our reservation. When we went to store our car, Christina was there to greet us and complete the transaction. It only took about 10-15 minutes for the paperwork. The facility was very clean and the price was right! So far, extremely happy with the overall experience!!!!
Recommended: Yes
Mikaylah
Jan 26, 2020
Wonderful
Excellent customer service . The lady Christina was so nice and helpful
Recommended: Yes
Willie lewis
Jan 14, 2020
So helpful!
The woman at the counter handled rush of customers so professionally that it made me feel very comfortable. The facility was well maintained and the customer service was great!
Recommended: Yes
Shelia
Jan 02, 2020
Difficult to Reach
Difficult to reach by phone, fax or e-mail. I tried all methods to provide documentation fax not sent, e-mail returned undeliverable. The only option is go into office or wait for return call. I will move my belonging as soon as possible. I like to reach someone when I need to.
Recommended: No
Ralph
Dec 05, 2019
Super Office attendants
Great price. Front office people are awesome!
Recommended: Yes
Kristina
Nov 04, 2019
Great on site managment
Christina is amazing and very helpful
Recommended: Yes
Adam
Oct 15, 2019
Was nicer & more convenient than expected. Competitive pricing.
We're happy we found this place.
Recommended: Yes
Kriste
Oct 12, 2019
Price's are cheap
Price's are very reasonable and the manager Is very nice.
Recommended: Yes
Patricia
Oct 03, 2019
Christina was so friendly and helpful
The unit is easy to access and very clean
Recommended: Yes
steve
Aug 12, 2019
Pretty Good
I've rented a space for my small trailer for 5 months, an open utility trailer. Rate was great. Service people friendly. My only misgiving was finding my trailer full of garbage when I went to get it to move it to my school. They do have a dumpster on site, which made it easy to clean. I just found it odd that someone had dumped garbage in my trailer and felt management might have noticed it and put it in the dumpster.
Recommended: Yes
Michael
Jul 01, 2019
Great!
This is a decent storage facility which has excellent value for the price per square foot. My only criticisms would be that there is only one (freight) elevator to get to the upper level and a there's currently a shortage of push carts for customer use. Gary who checked me in was friendly and helpful.
Recommended: Yes
Diedre
Apr 23, 2019
Not what I expected
There is ONE elevator for the whole unit, none of the fans work in the climate controlled building. This place has no carts or trolleys. I would have been better off getting an outdoor unit on the bottom floor.
Recommended: No
Sierra
Apr 22, 2019
Close by, but extra costs
Overall Central Self Storage was good. I was able to move in the day I went in and looked at the unit. However, I was upset that they did not have a first month free/ first month $1 availability, because I moved in on the 18th of April, and will be moving out August 9th: this means I will be in the unit less than 4 months, but I am being charged for 5 different months. First month was discounted, but still frustrating how they are getting so much extra money out of users (not to mention your typical lock and admin fee at all storage facilities). Also, my unit is large enough for cars, and when I went in the unit for the first time there was oil still present and lots of small, black charcoal like pieces everywhere. Overall cleanliness of facility was fine, but the unit got black smudges all over some of my belongings and could have at least been swept out. Facility was completely gated and walled/fenced though so that was great! Location very close by for me as well and easy to get to.
Recommended: Yes
Elaine
Apr 03, 2019
Storage unit
Good customer service, good promotions, could be a little more affordable for being on the second floor
Recommended: Yes
David
Jan 27, 2019
Very helpful and polite...easy going
Would let everyone I know how helpful and nice the staff was, especially teresa
Recommended: Yes
Josephine
Dec 09, 2018
Great customer service
Teresa (the manager) was extremely helpful!!
Recommended: Yes
Tracey
Nov 15, 2018
Affordable
Customer service was on point. I was able to get into a spot right away and she helped to show me where to go to get there.
Recommended: Yes
Karen
Oct 29, 2018
Helpful & Nice
They we're friendly & nice & helped us with all out needs.
Recommended: Yes
Estelle Streich
Jul 30, 2018
Paperwork didn't go so smoothly
So I reserved my storage unit online when I got to the facility that storage unit wasn't available but the agent at the desk didn't find that out until he had already checked me in so he had to go back and check me into another unit a bigger unit which we miscommunicated and I thought was I was going to get at the price I made the reservation turns out I actually ended up paying a lot more for a storage unit which was out of my budget and that was a little disappointing other than that I like the facility I like the cleanliness and it looks like a very secure place to keep my things
Recommended: No
Robert
Jul 15, 2018
Property Has Issues
Their 'temporary hours' are that the office is closed 3 days a week, and no one to resolve problems. The elevator is broken, again, so you have to haul up and down the stairs. Their 'climate controlled' is evaporative coolers, several of which are not working. There are signs posted inside the building 'Security Cameras in Use' but there are no security cameras inside the building.
Recommended: No
KATHRYN
Jun 15, 2018
they are so kind, helpful, friendly and professional.
I'm so happy I found them, convient, safe, clean and well managed.
Recommended: Yes
Leslie
May 13, 2018
Good customer service
Try there best to please ever Customer
Recommended: Yes
Robin
Feb 03, 2018
Very nice and clean facility with a very pleasant manager.
Excellent storage facility. Highly recommend it.
Recommended: Yes
alejandra
Jan 04, 2018
Pretty good overall
Rep was nice but place had dead insects. Dead means they spray the place which is good though. Nice to see they have security cameras.
Recommended: Yes
Nestor
Oct 15, 2017
Quick and Easy
Fast process and was able to move things into the storage same day.
Recommended: Yes
Tapuwa
May 24, 2017
Easy process and i got a climate controlled unit!
The entire process was solid everything was exactly as described. The rental manager even let me pick which unit i wanted which was perfect.
Recommended: Yes
Nicole McMullen
Aug 12, 2016
Very helpful!
Amy was so helpful with the check in process and truck rental!
Recommended: Yes
Angelina
Aug 07, 2016
Great customer service. Fair price. Nice staff
Good customer service. Friendly staff. Fair price.
Recommended: Yes
Seth
Apr 12, 2016
Easy quick no hassle move in
Nice storage facility just don't stay past 9 o'clock because you won't get out
Recommended: Yes
MARIA
Mar 18, 2016
Quick friendly service
Recommended: Yes
Lade
Mar 04, 2016
Very friendly
This storage company was perfect for me as a college student; it's a 4 minute drive from GCU campus.
Recommended: Yes
misti
Feb 17, 2016
Great customer service clean property easy access too my storage No problems so far
Recommended: Yes
Tanya
Feb 01, 2016
Pretty nice place
I didn't know if i was going to need a bigger storage but the one i got is perfect. The unit is upstairs which is ok as long as you are parked close to the elevator door. There is usually a flat cart in there to help you maneuver your things around but found out the hard way that when the person leaves the property it gets locked up. I work all day so when i came to find that it was locked up and i had to carry these heavy boxes to the elevator I wasn't too please. Other than that, i love it.
Recommended: Yes
Sherrie simeister
Jan 25, 2016
Never worried
I went online got the unit I needed, paid the amount , got exactly what they said it would be. They are very prompt, clean, and friendly
Recommended: Yes
janet jones
Dec 28, 2015
it is ok just what i need she was very helpful.nice
its a nice place and the staff was very nice and very helpful. just they need get elevator for handicapped people get up stair. and not so cold in office building.
Recommended: Yes
Lennye
Nov 01, 2015
It was a nice place
I was a little upset because we didn't get to use a moving truck maybe if the customers who reserve a storage space could reserve a truck also it would be better.
Recommended: Yes
Lennye
Nov 01, 2015
It was a nice place
I was a little upset because we didn't get to use a moving truck maybe if the customers who reserve a storage space could reserve a truck also it would be better.
Recommended: Yes
Andreas
Oct 03, 2015
good, but improvements needed.
There are many fine qualities regarding the people and customer service.
Even so; I really feel the facility needs to be better maintained and cleaner as well as updated.
Recommended: Yes
Vanessa
Jul 11, 2015
Not visually pleasing but great customer service..
Customer service is amazing, they offer a truck rental, gated entrance. Facility is kind of run down, but not intolerable. You get what you pay for.
Recommended: Yes
Janzelle
Jul 05, 2015
Very friendly clerk, found the best deal for me.
Recommended: Yes
andrea
Jun 05, 2015
perfectly satisfied.
My overall experience has been above average in all aspects of entering into a relationship with a self storage facility. I would and have given rave reviews to friends about this facility and look forward to my storage stay.
Recommended: Yes
汁祥慮
Jun 04, 2015
Great price and customer service!
The price per month is great for the amount of space you get! Other storage facilities in the Phoenix valley area were twice as expensive for less space. The management is very professional and friendly. The storage unit I got was pretty dirty inside but not terrible, a few of the lights indoors were not working, and it was hard to move my boxes to the second floor with no dollies or handcarts to use. I also assumed that a "climate controlled" space would be cooler, but the indoors building was still probably 85 degrees inside (as opposed to 105 outside). Otherwise, it seems great.
Recommended: Yes
Donna Edwards
Jun 01, 2015
A little warm for air cooled, No lights in the storage room.
Very clean, Friendly service. Freight elevator was helpful. Could use a fan up stairs, or some kind of circulation.
Recommended: Yes
Bobbie
May 30, 2015
Basic storage facility, nothing fancy but secure.
The elevator is a freight ONLY lift, the ad is misleading. It is very difficult and time consuming to use the freight lift, even the doors are extremely heavy and there is a possibility of getting locked in this dark lift. Hallways are dark, gloomy, and creepy even with the lights on (which you must turn on by yourself and they are located in an inconvenient place from the units.) Great customer service! Must provide ID to use carts and they can ONLY be checked out during day office hours. It's okay for what you pay, but I was not very impressed with the amenities.
Recommended: Yes
Terrie
May 14, 2015
would use again!!!
Reserved online and it was so easy, no complications at all!! Very satisfied!!
Recommended: Yes
Terrie
May 12, 2015
very simple to use! no worries
No hassles at all will use again if ever needed! Thanks for making it simple!
Recommended: Yes
Vicente
Apr 30, 2015
Good pricesЁЯШК
Fast, good prices, and services.
Recommended: Yes
Kayla
Apr 23, 2015
My check in went fairly smooth, however, I was not given a tour of the facility and had to figure out how things worked on my own. ie the elevator, I had carry to load of boxes up the stairs before I figured out how to operate the service elevator. I am a single fem college student and no one thought to tell me about the service elevator. Also, the storage locking device was stuck, but he worker came out quickly and fixed. I just hope it does not stick again.
Recommended: Yes
Jessica
Apr 03, 2015
Recommended: Yes
Doretha
Apr 02, 2015
I had an awesome experience. Customer service was wonderful. Thank you.
Recommended: Yes
Heather
Apr 02, 2015
Excellent. Owen is wonderful.
Recommended: Yes
Elaine
Apr 02, 2015
Owen is awesome, courteous, extremely helpful. My experience with Owen was very pleasant.
Recommended: Yes
Christine
Mar 30, 2015
Recommended: Yes
Eugenia Wright
Dec 10, 2014
Free Month, Clean, Helpful Staff
Just wish they had 24 hour access to storage but small inconvience for all the perks.
Recommended: Yes
Janza
Oct 31, 2014
It was amazing!
Recommended: Yes
Rob Moyer
Sep 15, 2014
Beyond the call of duty
I was having the worst moving experience of my life everything that could go wrong did. I found Central Storage online and was greatful they had a 24 hr kiosk to rent a unit, because of course with all that's gone on at this point its like 12am and no place is open. Well par for the course my card doesn't want to work and there we sit tired frustrated and ready to SCREAM!!! well the onsite manager comes down and tells us sorry they are closed due to the gate being broke. I just laugh what can you do at this point. Well I told Hermy story and even tho she was sick in bed on her day off she opened the place up and rented me a unit and saved the day. We had to go through a side gate but she got us a hand truck and stayed up way late while we unloaded into our unit. She went far and above what she had to do and for that I'm greatful beyond words. The facilities are clean, secure and easy access. I would recomend them to anyone in a heartbeat. True story every word.
Recommended: Yes
tony
Aug 30, 2014
the manager is sweet and helpful and the unit is great and priced well.
Recommended: Yes
alisa
Aug 27, 2014
The customer service from the time of my call to book a unit up until I finished my paperwork and moved in was great. They helped me choose a great size unit and helped me understand the paperwork and all information needed.
Recommended: Yes
Branden
Jul 31, 2014
My experience was overall great, good service and didnt take too much time to get a unit.
Recommended: Yes
jrtennisdad
Jun 04, 2014
Just what was promised! Good value, friendly staff.
Recommended: Yes
Jessica
Jan 15, 2014
So far so good! Beats the competitor prices
Recommended: Yes
Marshelia
Nov 10, 2013
Recommended: Yes
Eugenia
Jul 25, 2013
Recommended: Yes
Svetla
Jul 14, 2013
Great Service, Good Value
Julian, the Manager was outstanding all the way from our first phone conversation to the end. Also, I used their free truck and was running late and had to drop it off an hour after they closed and it was not a problem.
Recommended: Yes
Marta
Feb 19, 2013
Our reserved unit had been rented to another party. We were given the option of a 10x15 for the same price as a 10x10. We were very satisfied with this offer.
Recommended: Yes
Stephanie
Jan 02, 2013
Good customer service, read contract before signing
The man at the front desk was ready and willing to help and explain anything I needed. He was considerate and helpful. The only problem was the computer showed a monthly rent that was higher than what I saw online. When I brought this to his attention he called his superior and got everything straightened out.
Recommended: Yes
Kevin Miller
Jun 11, 2012
Above post mistyped
I am sorry the last post should have said I needed to pay an extra day for Safemove for the u-haul truck not the storage unit my bad.
Recommended: No
Kevin Miller
Jun 11, 2012
Absolute worst experience of my life!
This is the worst business situation I have ever been in . The first time I pulled up to the gate they had giving me the wrong passcode. I did not realize it was my cell phone number untill I tried to enter the code numerous times and recieving ACCESS DENIED! I had to figure out the two numbers needed to be switched around. Well step two it was awfull finding my unit because most of the hallway lights did not work and the unit number on the door was in some sort of black marker like . Only to find my unit with a lock on it that noone took off yet oh and found the elevators did not work after I found them alllllllll the way down the opposite end of my unit. There was absolutely no emergency number to call. The person who came to the private residence door said"oh I'm just here packing up for the manager and don't work here they let the manager go" When I explained my problem with a u-haul full of things I needed to get in storage by 10:00AM the next day because I needed to return the u-haul he said there is nothing that can be done. Well so then I had to drive sixty two miles back to my home to leave the u-haul filled with my things and hope to figure something out during the night. To end this long boring and disgusting story yes you guessed it I lost my 25.00 for the unit had to pay another 60.00 at a different storage place I was afraid to go back to that place again. Oh and not to mention I did not make my cut off time soooooooo I ended up paying for an extra day use of the truck,extra day for storage insurance,and extra miles for a total of 110.00. Keep in mind I already paid 127.00 when I pickep up this u-haul. All this stress for someone who just lost their Mother and needed to leave his residence! I hope and pray that noone else ever experiences this with this place. Good luck.
Recommended: No
PJ
Jun 08, 2012
Jose is the BEST!!!
This particular location is under new management and my customer service representative was Jose. He was fantastic. Although he is new to the job and still in training, I never would have known. My situation was of an urgent and somewhat complicated nature. Start to finish, I only had a very short window of opportunity in which to process my paperwork, fax over proof of insurance, sign off on agreements, rent a moving truck, select a storage unit, get things loaded, transported and unloaded etc. I had less than 3 hours start to finish. I reserved online and when I walked in I was the only one in the office. Jose was by himself. About 15 minutes into my transaction however, another customer came in to pay their rent. They quickly became disgruntled after learning that I too was a “paying customer” and they would have to wait their turn. Their ongoing displays of extreme impatience did nothing but add stress to the situation. However, in spite of this customers continued annoyance, rather than get flustered, Jose really saved the day. He not only treated us BOTH with dignity at all times, he kept his composure and professionalism all along the way. So imagine my surprise at learning that he was NEW to the job! I will definitely tell a friend about this facility.
Recommended: Yes