Dan
Oct 21, 2024
very easy
Very good service and easy to set up. Very nice facility.
Recommended: Yes
Dan
Oct 19, 2024
easy to move in
easy to sign up and move in quickly
Recommended: Yes
Ronald Fowler
Nov 03, 2020
Price ice comparable
Price ice comparable, but you advertise a great price. Yet after saying yes I want the space, then you get told that the $15 a month insurance is required. Making it just a normal space price.
You should advertise your straight price stating " insurance included"
Recommended: Yes
Elizabeth Krebs
Sep 20, 2020
Great place to store your things
Great place to store your things. Great manager !
Recommended: Yes
Julie Price
Aug 04, 2020
So far I am quite happy and Linda in...
So far I am quite happy and Linda in the office has been great!
Recommended: Yes
Steve D
Aug 02, 2020
Very dissapointed with the bait and...
Very dissapointed with the bait and switch. First I was told that I would get a refund for my lock and when I closed out the storage a month and half later they wouldn't do it in addition when I asked for a move out on 8/1/2020 I was told that I waouldnt be charged for an whole additional month, but when I closed it out today surprise surprise they want to charge me for a whole new month now.
Recommended: No
Tom Stuart
Jul 21, 2020
Fast and easy
Fast and easy. PETER WAS VERY FRIENDLY AND PERFESSIONAL.
Recommended: Yes
Gina Kay Minto
Jun 17, 2020
Hello
Hello
I had excellent customer service provided by Peter at your bell road location.He went above and beyond to assist me in my move in. There were some issues with the mechanics of the storage unit door and he had it rectify the issue in a very timely manner.
Recommended: Yes
Garret Granata
Mar 11, 2020
Clean and Convenient
This is the second time I have used this facility on 63rd Ave and Bell and each time has been a hassle free experience. Pricing is fair and their “drive up” storage is extremely convenient
Recommended: Yes
Emily
Feb 27, 2020
Easy Process, Great Security
I had to quickly move all my belongings and find a storage unit. The whole process was quick and pain free.
Recommended: Yes
Susan Hellwig
Jan 13, 2020
We are very happy with Public Storage
We are very happy with Public Storage. Prices are competitive in this area, easy access on Bell Rd pulling a 10 foot trailer.and the staff are friendly and courteous. While moving in both Derrick and Stella stopped by to make sure everything was okay. Security gates and pads add confidence that our property is safe. We would recommend this storage site to all of our friends.
Recommended: Yes
Agus Sinambela
Jan 08, 2020
Manager on Duty is very pleasant
Manager on Duty is very pleasant and informative. Great welcoming attitude. Top service in my opinion
Recommended: Yes
Candice Protz
Sep 30, 2019
Initial rating is 5 we just moved in 2...
Initial rating is 5 we just moved in 2 days ago
Recommended: Yes
Christian Shaeffer
Sep 16, 2019
Let renters use regular locks
The storage and security aspect were adequate, but the reason for the 2 stars is the attempt to squeeze as much money as possible from renters. In oder to use the storage space, we basically have to purchase the lock that public storage sells, which is a cylinder lock. There are few effective replacements for this lock because of its uniqueness, but we are forced to use this particular brand of locks. Yet management uses regular padlocks to lock unused units by adding an attachment to the lock. Stop forcing us to spend an extra 22 dollars on these locks and let us utilize our own effective locks on the storage spaces. This is all an attempt to get as much money as possible from the renter. The money may not seem very much, but the principle behind it, and the fact that public storage uses regular locks for unused units, but forces renters to use these other more expensive locks are what angers me.
Recommended: No
Richard Carter
Apr 16, 2019
The young lady that helped us was very...
The young lady that helped us was very knowledgeable and made everything work very smoothly
Recommended: Yes
Michael Jessmon
Feb 11, 2019
David did a first class job
David, was a first class customer service/sales professional, who made sure I was taken care of
Recommended: Yes
Annerose Springer
Jan 02, 2019
So far everything has been great.
So far everything has been great.
Recommended: Yes
James Sled
Nov 09, 2018
They spelled it out for me all the...
They spelled it out for me all the details I needed. No hidden costs. Great deals
Recommended: Yes
Helen Hamilton
Aug 16, 2018
We used Public Storage in Kenmore
We used Public Storage in Kenmore, Wa. 15 years ago. We rented for 2 years as we traveled in a motor home. Now we are moving for one home to another in Arizona and decided to use Public Storage again a we had such a good experience in Washington State.
Recommended: Yes
坍
Jun 20, 2018
Manager had bad breath
Manager had bad breath, but was very nice. He also didn't have a business card to write the gate code so he used a scrap of paper that was kind of unprofessional.
Recommended: Yes
Christine Leflerturlukis
Apr 14, 2018
Excellent customer service
Excellent customer service. Great security. Very nice unit. Centrally located. Highly recommend.
Recommended: Yes
C. Andrade
Apr 11, 2018
Everything went well
Everything went well. We had a little trouble with the code in the elevator only not the gate. Clean, friendly, and comparable prices. Thank yku
Recommended: Yes
Melanie Figy
Jun 07, 2017
Great Customer Service!!! Sandy was extrealy helpful with our whole process of getting storage and with the move in process! Always nice to see nice smiling faces every month when we come in to make out payments! 5 stars all the way!!
Recommended: Yes
Larry A
Mar 18, 2017
I needed a storage unit for the first time in my life. I was overwhelmed with downsizing and had no idea what size to rent. Sandy was very knowledgeable and was a tremendous help in picking the right size. Sandy is very pleasant and genuine. She made everything a lot less stressful ; ) . Thank u Sandy and public storage.
Recommended: Yes
Becky Choung
Feb 25, 2017
I recently signed up for a storage unit at this location, and Sandy was a joy to work with every step of the way. She was thorough in presenting me with all the necessary information, and I especially appreciated how transparent she was when going over the contract and insurance options. This is my first time ever leaving a google review, but I felt compelled to share about my great experience here. Thank you, Sandy!
Recommended: Yes
Tina Webb
Feb 08, 2017
Great people/Great place
From the moment we walked into public storage we were treated with the upmost respect. It felt like a nice change going from a snooty environment to a friendly and respectful environment this company has created. The people are nice and friendly and really put all their effort into finding what the customer wants and not once tried to sell me something that I didn't want. Overall I highly recommend that if you are looking for a storage with reasonable prices and full of great employees, "public storage" is the place to go!
Recommended: Yes
Josh Garling
Jan 05, 2017
I recently consolidated two storage units to one larger unit and the associate who helped me, Sandy, was just a delight. She was knowledgeable, informative (without being pushy, which I appreciated), and just a very, very pleasant person with whom to conduct business. I have rented for a long time at PS and will continue as long as you keep employees like Sandy around in the office. With prior associates, it seemed as if my presence was a disruption to their day; however, when I walked in and Sandy greeted me with that smile, I felt right at home and completely at ease from start to finish. Give that girl a raise, she deserves it!!!!
Recommended: Yes
Adam Nicholas
Dec 13, 2016
Shannon was absolutely amazing. I had the option between other storages and this one and the customer service I received over the phone for the others told me I would not want to be dealing with those people even though they were closer. Shannon was energetic and seemed to really enjoy her job. You could tell that customer service was a forte of hers. She was extremely friendly and accommodating and really made the process pleasant. She is an amazing employee and I definitely think more people should take the approach to customer service she has. Note to other storage facilities: train your employees to accommodate the customer!
Thanks Shannon and Public Storage for being so easy to deal with.
Recommended: Yes
James Muniz
Nov 29, 2016
Fantastic customer service from Sandy
Sandy was the person who helped us out. She was friendly and fun.
Recommended: Yes
Frank Zepeda
Sep 27, 2016
Good experience
Easy fast clean affordable
Recommended: Yes
Paige
Jul 19, 2016
Outstanding customer service!
I had never rented a storage unit prior so it was a new thing for me. As for most, new things can be intimidating. Well, not at this location! Shannon greeted me with a huge smile and bubbly personality. The customer service was superb! Thank you and give that girl a raise! :)
Recommended: Yes
Tiffany Herrera
Jun 08, 2016
Good Experience
Good location. Good price. Nice staff. Clean facility.
Recommended: Yes
James Rabe
Mar 25, 2016
We liked the clean appealing feel of the storage space
Right from the start we noticed the neatness of the office. Then we checked out the actual storage space and it was equally clean and neat. We also thought the people that waited on us were interested in our needs.
Recommended: Yes
Joe P
Sep 23, 2015
Smooth
No issues at all. Eldon was efficient and thorough.
Recommended: Yes
William Lamb
Mar 04, 2015
Everything we wanted.
We looked at 3 local units and decided this was the best. The manager, Vicki, was friendly and efficient. The facility is clean and secure and we are happy with our unit. The only drawback is the mandatory monthly insurance of $11.00. It would be much better if this were optional. A lot more to pay for storing holiday decorations and luggage.
Recommended: Yes
Carrie Meek
May 07, 2014
Public Storage has been outstanding to work with!
We are just a little over one month of renting with Public Storage but, so far, they have been very responsive, courteous, professional and great to work with! I would highly recommend Public Storage!
Recommended: Yes