t. ward
Mar 28, 2021
THE BEST storage facility and staffy!
Great customer service and excellent staff. mandy and anthony both are understanding and good people. ive had many obstacles during my short stay with american self storage. i have gotten to know the staff under- not the greatest circumstances-lets say... and they have been wonderful to me and despite the obstacles have impressed me greatly and earned my utmost respect and humble gratitude for their kindness. thank you both!! sincerely, t. ward
Recommended: Yes
Clothes Pros
Feb 20, 2021
Absolutely horrible.. GO ANYWHERE else!
Lady at the counter, Mandy, was a complete B. Acted like we were bugging here by coming in? Had to practically beg to be shown vacant units and in the end decided making her rent us a unit wasn't worth it whatsoever. Get new staff!
Recommended: No
Erin McLarty
Mar 04, 2020
Great service
Anthony is great very understandable and understanding guy
Recommended: Yes
William
Jan 07, 2020
Great facility, very clean and appears very secure.
I stored my brand new cargo trailer and was nervous to store it, but after touring the facility, I feel comfortable that my trailer will be safe and secure. The staff was very friendly and helpful, I would definitely recommend this facility to my friends.
Recommended: Yes
Rebecca
Jun 20, 2019
Seriously the best
They are so friendly and work with you. They make sure that you are taken care of and notified about everything.
Recommended: Yes
Ted D. Langston
Jun 20, 2019
We are happy with the facility and the personnel.
We feel are storeage is secure and we have reasonable access thereto.
Recommended: Yes
Lee Tomco
Jun 20, 2019
Safe, clean, and friendly
American Self Storage East has been our go to self storage place for over 20 years. The customer service has always been excellent. We feel completely safe while there and they’ve kept our junk safe too. The facility is clean and has been freshly painted every few years. It’s too bad that the rent keeps going up, however. I would definitely recommend my friends to my storage place!
Recommended: Yes
Rickey Peyton
Jun 19, 2019
not a bad place to have your valuables stored
no problem as of yet but this is still the beginning
Recommended: Yes
Patricia ( Pat ) Chambers
Jun 19, 2019
Excellent management alsovery clean facility!
Management is great!! Very helpfull to resolve any issues. They are very courteous, knowledgeable and friendly.
The facility, inside and out, is kept very clean and presentable.
It is a really GREAT storage facility.
Recommended: Yes
Kelly
Jun 19, 2019
Good place
I have had nothing but positive experiences with this company.
Recommended: Yes
Shaila
Jun 19, 2019
They are awesome.
I love everything.... to the personal. To everything
Recommended: Yes
Rose Walkner
Jun 19, 2019
Very friendly and helpful
I have no problems, they are always willing to help you anyway they can.
Recommended: Yes
Monica
May 31, 2019
Worth the Drive from East Valley
The site manager was helpful in getting me squared away with the paperwork. She was forth coming with the questions I had such as their safety record. I feel confident the facility is secure and that the site manager and owners are aware of who is coming and going. It’s easy to get to from the 202 which is convenient. The pricing is reasonable as well. Thank you!
Recommended: Yes
carmen lee
May 11, 2019
Great place to store with nice, efficient staff and secured, clean grounds.
I used this facility another time in the past and am using it now because past experience was so good. It is just as good now as it was then. Maintenance makes sure that everything is running right and looks good and that there are no safety issues. Front desk personnel are friendly. I like the lock down security and that management lives on the grounds. It is also close to where I live. I would recommend this place to anyone who needed to store.
Recommended: Yes
roger crutchfield
Feb 24, 2019
not happy with the yearly raise in rental fees
i have been a customer for more than 10 years and have seen multi fee increases to which there is no other reason than corp profit margin. i recently moved out of 1 of my units because of that and am now looking to do the same with my 1 unit left this is not rental housing and from what i have seen over the years nothing has dramatically changed on site to cause these increases as even the interior coolers do not work that good and that is part of what i am paying for.
Recommended: Yes
ruth nims
Feb 20, 2019
not very happy
the prices rise every time you turn around i have been a customer for many years and i cant see why the prices keep going up for nothing every changing the units still get alot of dirt and dust in them no difference i am complaining
Recommended: No
Rebecca
Feb 19, 2019
The staff is very helpful and friendly.
They are the best price for my needs. There was an issue with reserved spot and they handled it fast and effectively. Very please with the location and service received.
Recommended: Yes
Betty Lydy
Dec 17, 2018
Jenny is great
Jenny is great service providers
Recommended: Yes
Bonnie
Dec 11, 2018
yes...and I have
Staff is very friendly, helpful and always with a smile.
Recommended: Yes
ruth nims
Dec 10, 2018
need to lower your prices for people who have been there for years
the prices go up all the time for no reson i have been there for a few years and i see no reson why i have to continue to up my price
Recommended: No
Mr. T. Newton
Dec 08, 2018
Awesome! A loyal customer ЁЯШБ
Been there for some years now when both the older mgmt team operated the place as well as the current mgmt team. Both teams have been excellentЁЯШК
Recommended: Yes
Adrian Rothery
Dec 08, 2018
Very happy. Good experience
Happy with space and sevice. Good location and very clean.
Recommended: Yes
Melissa castillo
Dec 07, 2018
U all are wonderful
This place is the best they do nothing bit help people out as much as they can I will always use u even if I have to drive over two hours to u u all will always be my best place thanks so much for the great job u do
Recommended: Yes
Tricia Straface
Dec 07, 2018
Very friendly & helpful.
Made our visit quick & easy! Would recommend very highly.
Recommended: Yes
Kim pearson
Dec 07, 2018
Great storage facility
Great place.& Jenny is great and very helpful. Easy access, very clean storage
Recommended: Yes
Bobbi jones
Dec 07, 2018
Very handy for us senior citizens living close by
This facility is close to our Senior Living home and when we downsized from our house in another state needed to store items we couldn’t decide what to do with.
Recommended: Yes
Kelby Thomas
Dec 06, 2018
Tops in storage facilities
The manager and staff are super professional and friendly. I always feel my stuff is watched out for here. The office, entrance and grounds are well maintained and super clean. The prices are very low for the service and security I receive. I wish I knew tons of people in need of storage because I would refer them all here.
Recommended: Yes
Paul stack
Dec 06, 2018
Very well run
Pleasant staff, always helpful
Recommended: Yes
LaVern Addie
Dec 06, 2018
This is a great place to store anything
Jenny is awesome and her ability to work with people makes it more enjoyable to go there. I also feel that the items I have stored there are just as secure as if I had them with me.
Recommended: Yes
K. Lewis Enterprises Inc.
Dec 06, 2018
Storage well taken care of
Facility is well lit at night and well taken care of. Have used for over five years and store plastic bottles for my business. The evaporative cooling works well for the plastic products. I have not had any problem with dust or bugs getting into the empty bottles.
Recommended: Yes
Shay Connour
Dec 06, 2018
Friendly folks
Decent storage for the cost. It's close to where I moved to, so it's convenient. It is apparent that it's an older facility. Knowing what I now know, I would ask if the facility is 'climate controlled' or air conditioned. This Facility is 'climate controlled' which just means swamp coolers - i'm not a fan, and makes it miserable to need to do something in the unit in the summer. Also, the indoor storage is dark. It would be really awesome if there were motion sensor lights, or something like that throughout the facility - even in the storage rooms. The staff is all very kind, friendly and easy to do business with.
Recommended: Yes
Gene Rees
Dec 06, 2018
Good location
Always clean well lighted. Contact always polite.
Recommended: Yes
Tim Merritt
Dec 06, 2018
Excellent customer service & clean facility.
Impressed with management, Jenny, with knowledge of the facility & available spaces. Having a refrigerator hand truck on site an added bonus. Good annual program with free month.
Recommended: Yes
ciesch /jensen
Dec 06, 2018
very good storage facility
we have use this facility at least 20 years probably more, I have lost count never had a problem, always helpful
I am very happy with this storage facility. good job!
Recommended: Yes
Douglas Robertson
Dec 06, 2018
Jenny is great!
I have rented on 2 occasions. Kenny has been accomodating, friendly, and helpful throughout the years I have rented. She is always friendly, offers a bottle of water, and has made the recent transition from 1 unit to another, seamless! I wouldn't consider another storage even if cost was less and closer to my home. Simply the best! Thank you Jenny and staff
Recommended: Yes
John Knowles
Dec 06, 2018
Friendly Service
Been with American Self Storage for years
Recommended: Yes
Susan Swapp
Aug 20, 2018
Very pleased with customer service
Always have ben pleased with customer service. Storage area is always very clean
Recommended: Yes
Mary Morrow
Aug 20, 2018
Great
I have been with American Self Storage East for about 20 years and no problems EVER.
Recommended: Yes
Alma Nentwig
Aug 18, 2018
Exceptional customer service. Great Staff.
Jen and team are great managers. I often leave voicemails and my requests are always handled quickly and efficiently. I will not hesitate to recommend should friends have a storage need.
Recommended: Yes
stacey argo
Aug 18, 2018
Fantastic management
The customer service here is excellent. The facility is clean and I feel is safe and I have never had a problem with my unit, I have been there for over 3 years now. Management is excellent with the best customer service. I highly recommend
Recommended: Yes
Trish Alonso
Aug 17, 2018
Awesome business
Have had my storage unit for several yrs many managers have come and gone Jenny has been the nicest by far she always greets you with smile and always takes the time to have a conversation with you.
Recommended: Yes
Marney
Aug 16, 2018
Best customer service
Service was outstanding and manager takes care of the clients. Would recommend this facility to others.
Recommended: Yes
cecelia coffman
Aug 16, 2018
pleasant experience
This is the first time we have ever used a storage facility. We are happy that we picked American Storage as they are convenient to our home, the size of our units are perfect, and the people in the office are pleasant and helpful.
Recommended: Yes
Gerald Johnson
Aug 16, 2018
Clean, well run facility with friendly managers.
This storage facility is always clean and secure. The management staff is always friendly, and very responsive if there is a problem. This is the second time we have used their services, we are very satisfied.
Recommended: Yes
Martha
Aug 16, 2018
Always clean
This storage facility is always kept clean.
Recommended: Yes
Valerie Jones
Aug 16, 2018
Safe secure friendly affordable.
Highly recommend Mesa East they are the best.
Recommended: Yes
Ken Kaiser
Aug 16, 2018
Great place and friendly staff
Clean place and easy to get to. Great staff. Price is right.
Recommended: Yes
Keith Bausman
Aug 16, 2018
Great storage facility.
I've been leasing a storage unit for several years. The facility is kept very clean. The management is friendly and helpful. The security is good. There is 24 hr. surveillance. There is a real person onsite 24/7.
Recommended: Yes
Gordon Boulton
Aug 16, 2018
This is great
This is a great place to store all your things
Recommended: Yes
Ann/Tom Haynes
Aug 16, 2018
Great people and facilities!
Great people and facilities! It's close to us and our storage is inside. This so important to us in hot weather. We've been customers 6 months and love it! Been lots of other places but this is the best. Regards, Ann and Tom.
Recommended: Yes
Rick D Turner
Jan 18, 2018
Have enjoyed being here.
I have no complaints about my storage space or the service received.
Recommended: Yes
Moriah
Jan 11, 2018
Good value
Good price for the units, also love the location.
Recommended: Yes
Josh lilly
Jan 10, 2018
Awsome
Had nothing but the best experience with this cpmpany.
Recommended: Yes
Donnie DeVries
Jan 10, 2018
Easily accessible nice employees
Easily accessible nice employees
Recommended: Yes
Matt
Jan 09, 2018
Never had a problem with American self storage
Awsome place to store ur stuff
Recommended: Yes
Bryan Ruff
Jan 09, 2018
Needed space
Friendly ,some discounts,local
Recommended: Yes
Giles Isabey
Jan 09, 2018
Very friendly and helpful and secure. Thanks
We have had the storage for several years. Like the idea of climate controlled as we leave our bicycles over the summer so the tires are protected. We are snowbirds so it works well for us and we live in a motorhome so we are able to leave a lot of stuff behind.
Recommended: Yes
Daryl Giboo
Jan 09, 2018
I have never had a problem with cleanliness or courtesy or availability
My experience with American Self Storage has always been very positive. The workers are always very helpful and understanding. I may not like the price sometimes but everything is going up in price and it is understandable that their prices have to go up too. I would certainly recomend this facility to others.
Recommended: Yes
Dina R Kennedy
Jan 09, 2018
Clean environment and very friendly staff
I am very pleased with my climate controlled storage room. The only thing I would suggest is for the in door units to have some kind of light inside the units. Maybe on a timer. The staff is very kind and always helpful. I would recommend this place to others
Recommended: Yes
Kristine Clarke
Jan 08, 2018
AWESOME
The place is great. Very secure and clean. Employees are friendly and willing to help when needed.
Recommended: Yes
Beverly Rakowski
Jan 08, 2018
They are easier to deal with and close enough to be quite handy.
I like having a storage space that is accessible inside. That's a big plus for me.
Recommended: Yes
Diann Trowbridge/Chris Metcalfe
Jan 08, 2018
Always Willing to Assist
Good customer service - always trying to accommodate customer needs.
Recommended: Yes
Glenn Finck
Jan 08, 2018
already have
like the temp control, and very clean
Recommended: Yes
Joe DeGray
Jan 08, 2018
best storage I've ever used
I've dealt with storage areas for decades. I owned a seasonal business that seemed to operated in different locations every Christmas Season. That means I've dealt w/ numerous storage companies over the years.
I now operate a home based business selling on E-Bay and Amazon. I have 4 units at this facility, some going back to 2010. Never any issues.
I notice the little touches absent from other facilities I've been in over the years. Things like candy in the office and water bottles if needed are a sign the operators want tenants to feel appreciated.
Recommended: Yes
Bennie Glenn
Jan 08, 2018
Regular price increases
Becoming much too expensive to afford
Recommended: No
Mark & jerusha B.
Jan 08, 2018
Expensive and too warm for price of indoor storage. Management is nice tho.
Way too hot inside when paying so much for indoor storage. Hard to work on moving things when it is so hot. We have been wanting to clean out things and get a smaller unit because the price is more than we agreed in the beginning to pay as it was raised.
The main problem is the temperature inside. It is way too hot inside to get any work done without feeling like you are going to pass out.
Recommended: Yes
lester
Jan 08, 2018
great place!
No complaints ever. If payment doesn't go throu on auto pay. They are diligent about getting a hold of me.. customer service is great!
Recommended: Yes
Lorri Wick
Jan 08, 2018
Very sad that they are raising price again. ЁЯШЮ
Sorry to be negative review, but they're raising their prices for the second time since I've rented here.
Recommended: Yes
Jamie Frazier
Jan 08, 2018
Prices keep increasing
The customer service is great, never had a bad experience.
Recommended: Yes
Susan Swapp
Nov 20, 2017
very happy with facility
The staff has always been kind and helpful. I appreciate the cleanliness of the facility, I can be assured my possessions are safe in the storage unit
Recommended: Yes
Jesse JAcob Cooper
Nov 17, 2017
Customer service outstanding.
Been with this storage facility for a year and always have had a pleasant experience. Management has excellent people skills and their customer service is top notch. Any questions I've had have been answered promptly in detail and any issues (had there been any) I'm sure would have been resolved just as swiftly.
Thank you and Regards!
Recommended: Yes
Kelly Jurgens
Nov 15, 2017
Chose this facility for its location & pricing.
Chose this facility for its location & pricing.
Recommended: Yes
cindy
Nov 12, 2017
great customer sevice
I found the people in the office to be the nicest of all the storage places I checked with
Recommended: Yes
Wendy Collins
Nov 12, 2017
Because of management I would
The management team in Jenn and her husband are great people...would recommend because of them..personally little high on price but its them that makes it there..
Recommended: Yes
Hugo Dittfach III
Nov 12, 2017
Reasonably priced, very friendly staff.
Very reasonably priced and very friendly staff!
Recommended: Yes
Robert e blech
Nov 12, 2017
Security is number one and so is American self storage.
I needed help fast, I could not rely on anyone to help store my belongings ,like the things my mother gave me when she passed 2yrs ago.
I to also stop and think without interruptions from the world. I can begin again and I have my back against the wall here, with the positive energy and messages I get with my mother's Bible n study guides.
I also have written a book and have illustrated
Three children's books. My book is about the Truths of the world and my life. This place gives peaceful thought. Thank you. Robert e blech. Client at large.
Recommended: Yes
Phil Harper
Nov 12, 2017
I have and will continue to utilize the storage and awesome staff members.
Awesome staff members, clean, secure storage, thx & keep up the good work!
Recommended: Yes
Diane Palmateer
Nov 12, 2017
Jennifer has so accomodating for us!
We love the service we receive at American Storage. It's close to our home, and very convenient.
Recommended: Yes
Patricia Bunton
Oct 11, 2017
The best value for your money
I have had a unit here for 8 years. The facility is always clean and the staff is very helpful, welcoming and professional. My unit is in the climate controlled section and my sister who had used another company said the climate control at American self storage was true climate control, the best she had found anywhere in the country. I will continue to keep my unit there as long as I need it.
Recommended: Yes
Dorothy Warner
Oct 09, 2017
Owners/staff are very friendly.
I feel comfortable leaving my stuff there because it is well secured and climate controlled.
Recommended: Yes
Louise
Oct 09, 2017
Great facility
Great service the manager Jenny goes above and beyond for the customer. The facility is always clean and secure. Jenny also makes you feel like you're special when you walk through the door every time
Recommended: Yes
Pam brooks
Oct 08, 2017
Safe and clean
I had no problems with the company, my things have been there for over a year with no problems. Always helpful and friendly staff.
Recommended: Yes
Theresa F.
Oct 08, 2017
Great customer service!!!
I was very pleased with the overall experience at American Storage in east Mesa. I assure you, I will be referring anyone in need of their services. Excellent customer service and best pricing around.
Thank you Jenny!!!
Recommended: Yes
Susie
Oct 08, 2017
Great place!
Great storage facility. Clean area, good price and friendly helpful staff.
Recommended: Yes
david myatt
Aug 16, 2017
in one word... " stupendous !!! "
The manager was awesome !! I had easy access to the unit I was renting... I had no bug or rodent problems... and I even got a discount on the unit because I rented a truck from them to move my stuff !!
Recommended: Yes
Sheila Yocabet
Aug 14, 2017
MOST ATTENTIVE STAFF EVVVVVVER. 笙。 THEM
I amVERY VERY impressed with this facility. They have an "I care" approach. They have so many different people to deal with. They have probably heard EVERY situation imaginable. It's doesn't just seen like a JOB to this particular team of East Mesa. The actually listen, help YOU to the best of their ability. Not to just sell, or up sell, or just fill their units. They were a bright little spot in an otherwise very dark time. THANK YOU EVERYONE AT EAST MESA AMERICAN STORAGE.
Recommended: Yes
Joshua
Aug 01, 2017
Great place
Great place ooo*iiiiiiiiiiiiiiiiii
Recommended: Yes
Isabel Stotts
Aug 01, 2017
Clean friendly place
Lady who runs it is nice. It's a clean facility. I'll keep renting and referring people.
Recommended: Yes
Jan Robinson
Jul 31, 2017
Would Recommend
Decent office hours, price on par with others in the area. Only gripe is no restroom anymore inside the facility, only in office.
Recommended: Yes
C Cooper
Jul 29, 2017
Always have had a good relationship.
I had an issue with my boat trailer tire. Jennifer gave me a call right away to inform me. I was out of town and I really appreciated the call. I feel very confident that my boat is in good hands. I'm a long time customer and i will always use Amercan for my storage needs. Thank you.
Recommended: Yes
Joanne Burke
Jul 29, 2017
Very good experience. Been there for over 5 years.
All the managers have been very helpful and friendly. This is why I've had a unit so long. always recommend to my friends. Great place.
Recommended: Yes
Gary Culberson
Jul 28, 2017
See review comments
Service has been professional, a few road bumps but not problems. Facility is adequate, not fancy. Feel like I get a reasonable value for my money.
Have had problem converting from my daughter's name to mine as she rented it on my behalf originally.
Recommended: Yes
Robert Gustafson
Jul 27, 2017
Met all my expectations
Easy to use website and the description was as promised.
Recommended: Yes
James Pacheco
Jul 27, 2017
Cleaning facility and courteous staff
Very clean facility reasonable rates and cooperative and courteous staff would recommend to friends and relatives
Recommended: Yes
Ruth Griffin
Jul 27, 2017
Good location
Customer service great. Have been with American storage for almost a year.
Recommended: Yes
Dennis Brashier
Jul 26, 2017
Very good facility. Like the staff !
The U-Haul Trucks need to be parked where they do not interfere with traffic. It has been a lot better lately.
Recommended: Yes
john flakus
Jul 26, 2017
best place around
clean, secure, and not overpriced.
Recommended: Yes
Henry Parra
Jul 26, 2017
not satisfied
pricing is a bit high,I used to have 24 hr. access but no longer available.
Recommended: No
Cynthia Almas
Jul 26, 2017
on site manager is so nice and professional
If you looked up excellent customer service in the dictionary, Jenny's face should appear.
Recommended: Yes
Pamela Stewart
Jul 26, 2017
Great customer service
Jenny was very helpful getting my paperwork and new rental unit set up. She made me feel at ease and ensured my property would be safe and secure. I would highly recommend this facility for anyone with storage needs.
Recommended: Yes
G. laughlin
Jul 26, 2017
Great people
Staff are always friendly and willing to help you save money. I enjoy their service and willingness to help.
Recommended: Yes
Kim A Buckner
Jul 26, 2017
Awesome place.
I truly appreciate your business we have always been treated like we're family when ever we come in. It is always clean and a very safe place. I would recommend and have to all my friends to use your storage facilities.
Recommended: Yes
randy koster
Jul 26, 2017
people are friendly
safe place to store my items. easy access. I like the climate control.
Recommended: Yes
Katie Thomas
Jul 26, 2017
Good overall place for storage units
Clean and secure. Only problem was told that we would get a military discount and never received it.
Recommended: Yes
Keith Higginbotham
Jul 26, 2017
Fantastic
The service we got was fantastic. The lady who signed me in incredible and knowledgeable
Recommended: Yes
S Browning
Jul 26, 2017
Highly recommend this management and facility.
I ve been storage renting locally since 2003. I have moved everything to American because of their A customer service and trust in their customers. It surpasses the chain storages and prices stay steady and reasonable. The UHAUL service is a bonus and generous with suggestions to accommodate move in/out, electric hours, etc. it is an oldie but goodie storage facility!
Recommended: Yes
Briana Langston
Jul 26, 2017
Great price and friendly staff!
Good price, location, accommodating and friendly staff
Recommended: Yes
Samantha Reynolds
Jul 26, 2017
This is the place you want to be .....
I have been with American storage for almost two years and I have nothing bad to say about this facility. The staff is friendly and have been very helpful , if you are looking for a place to store your stuff I recommend American storage even if you have to drive an extra mile , do it you won't be disappointed
Recommended: Yes
Amelia Kolasinski
Jul 26, 2017
Friendly
Super friendly quiet clean and easily accessible.
Recommended: Yes
Ruth Griffin
Jul 26, 2017
Have been extremely happy with the customer service.
I have been using American storage for almost a year and have found them to be very convenient,clean and Jeannie has been awesome.
Recommended: Yes
Rosie ascencio
Jul 26, 2017
Recommend
Unit is clean however I'd like the price to be a little less than what I pay. Overall the customer service makes it worth the price.
Recommended: Yes
Heather Best
Jul 26, 2017
Great choice!
I have had a very good experience with this location! I chose to rent here because when I was, I spoke with the property manager and she was very accommodating. The last place I was at sent me through a call center and was shocked at the on site service I received. Here I always get to talk to someone and they are always helpful and friendly.
Recommended: Yes
Lisa Guess
Jul 26, 2017
Very nice
Jennifer was very helpful when I need to condense my storages
Recommended: Yes
Terrence
Jul 05, 2017
Good customer service
Very helpful and good customer service
Recommended: Yes
Melanie Price
Apr 06, 2017
They are just the best!
From day one the customer service was off the charts. And the friendly atmosphere was comforting and reassuring. Making you feel confident that you had made the right choice...the right company to care for your possessions. That and the down home smell of freshly baked cookies. What's more comforting than that? And if that isn't enough...they truly care for their customers. Taking the time to listen to their day and making it that much better with their special brand of care. I love this company and wouldn't hesitate to use it again.The management is outstanding
Recommended: Yes
Lisa silvas
Apr 01, 2017
BEST ALL AROUND STORAGE FACILITY!!
I have used AMERICAN SELF STORAGE- EAST for several years now, & I wouldn't think about ever using a different place! I have an inside unit & it's the cheapest I found.... but they also have the BEST CUSTOMER SERVICE EVER!! & they always have a fun monthly drawing where u can win money off of your bill! If your looking for a storage facility, you should give them a try! ;)
Recommended: Yes
Susan Swapp
Mar 14, 2017
Great management
I have had a storage unit for more than a year and have had the best experience renting. The place is always clean, secure and the management is great. I would reccommend them to anyone who needs to rent storage space.susan
Recommended: Yes
Christine Boyer
Mar 08, 2017
Excellent
Even though this is the first time using storage I had no problem with you guys
Recommended: Yes
Chris Despain
Mar 06, 2017
I really in joy this place customer service
It has great customer service an i would recommend this storage place to any one they ale. Have clot of different size for your special needs check them out today
Recommended: Yes
Thomas Ford
Mar 05, 2017
Great place to store in the east valley!
Customer service is outstanding! I should know my crap has been stored there for too long :)
Recommended: Yes
Terry C.
Mar 03, 2017
Efficient management, excellent customer service
Very easy, convenient experience
Recommended: Yes
Dallas o'dell
Mar 03, 2017
Great place and service.
Been with them for many years now never had a problem. Friendly service.
Recommended: Yes
Marshall Diggle
Mar 02, 2017
We will return
We will return in the fall to store our truck and trailer here. We have used this storage for 4 months and are pleased with the place. Great staff working there too! Very helpful!
Recommended: Yes
Marie Bierly
Mar 02, 2017
Great facility and Awesome customer service!
The facilty is neat and clean. The staff here is awesome. I feel like I have picked the right storage facilities.
Recommended: Yes
Ben Holiday
Mar 02, 2017
I would tell others about this facility
I can't complain about the storage facility. Would be nice if the the operating time was extended til midnight.The rental rate increase blows.
Recommended: Yes
Jeremy
Mar 02, 2017
These guys are helpful and kind in the service area. EXCELLENT FACILITY
They also seem to be very on top of the current pricing for the spaces they rent and have fair competitive rates.
Very well kept facility
Recommended: Yes
Sidney Banks
Mar 02, 2017
Great service from the initial phone call
I am pleased to write this. From the initial PO home call, I was happy with the service. I was greeted friendly and was told about all the services I would be receiving. Also, what a great price on the storage room. Overall , I rate the two ladies that helped me a 11 out of a 10. They cared . I had just left public storage in North Phoenix. I was paying double for room I didn't need. I'm very happy I Google you facilities. Thanks Sidney Banks
Recommended: Yes
Sandra DeShong
Mar 02, 2017
No concerns of my belongings being stored here.
Jennifer is always so professional, & helpful. They also have the convenice of payments online. Every time I have gone to my storage unit, it has always been extremely clean. I have recommended them and will continue to.
Recommended: Yes
Linda Machado
Mar 02, 2017
Better option than big storage chains!
Excellent facility and management.
Recommended: Yes
Gary Culberson/Gail Novak
Mar 02, 2017
Lights in the rooms would be nice.
A more convenient in-out arrangement from the big building would be nice. The door chains are OK but the incline is a nuisance to deal with.
So what are the "Review Terms and Conditions?"
Recommended: Yes
Eli fleck
Mar 02, 2017
Storage unit
We love this place cheapest around
Recommended: Yes
Jessica Knight
Mar 02, 2017
Satisfied
I looked for a while for a temperatured storage unit. The prices everywhere were way to high but this place is perfect! It's clean and I'm satisfied.
Recommended: Yes
Terri Hartman
Mar 02, 2017
Very good
The managers were very nice. I was going throw a hard time, losing my husband and my mother in one month. Had my daughter move in with me and needed a place to store some of her stuff. I told them what we had to store and the gave us the right size storage unit. The unit was clean and so was the outside. Not a lot of trash around. It made me real good about leavening my daughters house stuff there. Thank you
Recommended: Yes
Deborah Ferrante
Mar 02, 2017
I've never had to use a storage facility before now.
The property is very well maintained. The office staff is very friendly. I like the monthly drawings.
Recommended: Yes
Steven Gray
Mar 02, 2017
very well maintained
The facility has always been clean and well maintained. It is easy to get in and out and the managers are very helpful and professional.
Recommended: Yes
C Stapley
Mar 02, 2017
Easy storage.
Very friendly staff. As always never like the rental increases.
Recommended: Yes
Belnap Stapley's
Mar 02, 2017
Friendly Helpful atmosphere.
Don't like the frequent rental increases.
Recommended: Yes
Crystal Fraga
Mar 01, 2017
Great!
Always very helpful! Great customer service.
Recommended: Yes
Hilda Garcia
Mar 01, 2017
Great customer service
Great prices, helpful staff, & always easy access
Recommended: Yes
John KNOWLES
Mar 01, 2017
Unhappy
Been with American Storage and not once have we won the drawing. Rent was increased without justification
Recommended: Yes
Alan Biegun
Mar 01, 2017
Friendly staff and great location
I checked into this facility because it was close to home, but have found the management family to be responsible and accommodating. This is the second year that I have used American Storage and would continue to recommend them.
Recommended: Yes
Darrell Johnson
Mar 01, 2017
great customer service to a long time customer
They were gracious in taking care of my issue
Recommended: Yes
rosalie hallam
Mar 01, 2017
jennifer and co-workers are generous to others
First time having a storage unit and there very helpful when need help.very polite to customers. Thank you for your help
Recommended: Yes
Kenneth Middleton
Mar 01, 2017
Love the new couple in there. They are doing great!!!
I wasnt sure that the young couple wiuld last but they have really caught on and are a delight to work with. They breathe life into that place. Good move by putting them in thereрџ‘Ќ
Recommended: Yes
Matt Bachmann
Mar 01, 2017
Excellent
Excellent communication, Excellent costumer service.
Recommended: Yes
Lynn
Mar 01, 2017
Great storage
I've been using this storage facility off and one for the last 3 years. I've never had a problem and the staff is nice to work with. Prices are great and getting storage capacity when needed has never been a problem.
Recommended: Yes
BETTY FIGUEROA
Mar 01, 2017
Amazing Friendly
Every time I call or my husband goes in to make a payment we feel like part of the family . They are wonderful there need more places like that .
Recommended: Yes
Eric Morga
Mar 01, 2017
Jennifer really made the entire experience easy....very happy!
Moving into a storage facility can be frustrating and a lot of work. It's important to have a clean facility and a convenient location, however, often the quality of the management is overlooked. American Self Storage - East has it all.
I'm so glad I made this decision and thank you Jennifer for everything!
Recommended: Yes
Anita Wroten
Mar 01, 2017
Wonderful customer service
I am very happy with the customer service. Jennifer is one the best managers i have had the pleasure of dealing with. She is very professional and genuinely cares.
Recommended: Yes
Paige A Lewis
Mar 01, 2017
Nice, friendly manager
Excellent place to store things. Managers and staff are nice and friendly.
Recommended: Yes
D Charboneau
Mar 01, 2017
Bestest
Very clean and friendly!
But THIS review "must be 30 characters" is Annoying!
Recommended: Yes
Austin Phipps
Mar 01, 2017
Good price increases upsetting
Nice staff, good gate hours. Do not like price increases. To much more and I'll find a different place
Recommended: Yes
Teresa Campbell
Mar 01, 2017
Absolutely love this facility!!!
I would never go anywhere else but American Storage!!! The managers are so friendly and helpful!!! Its a one stop shop with uhauls and boxes...... Etc.... Its clean,well protected and family friendly!!! Love it!!!
Recommended: Yes
Curtis
Oct 09, 2014
Recommended: Yes
Harold Koenig
Aug 06, 2014
Excellent!
I reserved online and they had everything ready when I got there. No price difference difference from online. Friendly service. Close to home. I'm very satisfied.
Recommended: Yes
DALE LIND
Jun 20, 2014
Recommended: Yes
Virginia
Mar 25, 2014
Recommended: Yes
Amanda
Jan 21, 2014
Was fast and friendly.
Recommended: Yes
Ken
Dec 17, 2013
The unit I was assigned was locked - easy mistake - they immediately addressed the problem. Basically no wait for the problem to be solved. I was happy about that. So overall a very good experience.
Recommended: Yes
Harold
Nov 26, 2013
We had to get a second storage unit, so we thought. We paid for it but there is a no refund policy in place. I didn't read the fine print, I guess. We are closing on our new house today butt have the unit for a few more weeks. The movers will be here on Sunday, Dec 1st.
Recommended: Yes
Maria
Nov 12, 2013
The customer service was outstanding. The lady that helped us was very friendly and so willing to answer all of our questions.
Recommended: Yes
Barbara Reynolds
Oct 16, 2013
Overall this facility has everything I want and expect in renting a storage unit.
I reserved my unit online during the weekend while the office was closed. The business day when I was scheduled to move in I received a call and voice message from the office to remind me of my reservation and to inform me of a special price available at the time. When I arrived and filled out the paperwork, it was easy and quick. I received a free lock for my storage unit and a special price that is good for three months. I am a very satisfied customer.
Recommended: Yes
Jennifer
Jun 25, 2013
Recommended: Yes
Billy
Apr 24, 2013
Excellent storage facility. My storage unit met my needs and the price was great. On site manager was extremely friendly and helpful.
Recommended: Yes
Gabe
Mar 19, 2013
Recommended: Yes