Jason
Dec 17, 2022
Quick, Efficient, Friendly Staff!
Prices are about 30-50% lower than in Scottsdale. Very convenient 101/51 access. On-line paperwork took 5 min, downloaded the app and everything was just simple and efficient.
Arrived for check-in and the gal working there was so friendly and helpful.
Recommended: Yes
Lavonne ryks
Mar 10, 2021
Couldn’t get the locker opened
I could not get the lock to slide closed. I found Debbie n she came immediately to help me n showed me to lift the door up a tad n the lock slide close.
Recommended: Yes
stuart
Feb 27, 2021
good storage
Ron was very helpful and nice to work with. sign up was easy
Recommended: Yes
Debbie Erbstoesser
Jan 18, 2021
Clean
One of the pads for entering the code wasn’t working the day after our move in.
Posting that would’ve been helpful. Glad it was working when we were pulling a trailer.
Rat repellent was in the space. There are rodents!?! Should’ve known that. We get a phone call or email Every. Single. Day.
That’s way too much communication. Enough already.
Recommended: Yes
Katie Balentine
Jun 17, 2020
Really nice employees
Really nice employees. Easy to check in. Love the personalized gate code. Love the price.
Recommended: Yes
Hector
Jun 01, 2020
Amazing facility
A reasonably priced climate controlled storage in the desert is hard enough to find, but one with friendly staff, embraces technology and is nice and clean, you’ll be glad you came here.
Recommended: Yes
Ashley
Apr 12, 2020
Super cheap and easy to move in my stuff. Guest services was very helpful.
Guest services was a really friendly and they explained all prices and current discount very well.
Recommended: Yes
Michael
Feb 05, 2020
Clean facilities
Easy to use. Friendly staff. Not much else to say.
Recommended: Yes
Michele
Dec 31, 2019
They worked with me at a same day notice and truly helped us!!
I would recommend this place for anyone that is looking to not get scammed.
Recommended: Yes
Jerry
Nov 26, 2019
Clean units and property
Clean units and property, pleasant staff, affordable and convenient hours. The experience has been great for me.
Recommended: Yes
Lisbeth Mendoza-Feger
Oct 01, 2019
Went to 1st storage location on union...
Went to 1st storage location on union hills where your site managers Laurie, who had been experiencing a difficulty with another customer, kept her cool to help her then showed us 2 units and worked hard to help us find what we needed at another facility to our satisfaction. Went to the 2nd facility and Nicki showed us the unit we needed to our satisfactions.
Recommended: Yes
Annie Provateare
Aug 28, 2019
Laurie did a fantastic job showing and...
Laurie did a fantastic job showing and explaining about everything.
Recommended: Yes
Esther
Aug 06, 2019
Nikki was very helpful
Nikki was very helpful. The lights were having an electrical problem when I was moving in. She was apologetic and polite and kept me updated on the progress of the repairs.
Recommended: Yes
Susan Hofmann
Jun 26, 2019
Ease of moving
It was very easy to move into our unit, the building and grounds very well maintained.
Recommended: Yes
Jim Kreisman
May 13, 2019
Nikki is amazing!
Nikki is amazing!
Recommended: Yes
Brian Lasher
May 06, 2019
This is the best storage company
This is the best storage company. Staff is super nice
Recommended: Yes
Miguel Gonzalez
Apr 05, 2019
Muy buen trato y rapides
Muy buen trato y rapides
Recommended: Yes
Lisa Conza
Mar 27, 2019
Always waiting for an attendant
Always waiting for an attendant. Dollys are kept in locked ofc area. Seems pretty disrespectful to the customer to wait for service!
Recommended: Yes
Whitney Mckinney
Feb 21, 2019
One of the gates is broken
One of the gates is broken and no one told us. We got our moving truck and trailer stuck because no one told us the gate didn't work before driving into the gates area. You can literally push the gate to get it open and the doors to the building never lock so the building isn't secure at all.
Recommended: Yes
Kitty
Dec 10, 2018
Local storage
I recommend this place
Recommended: Yes
Penny Taylor
Dec 06, 2018
So far everything is fine.
So far everything is fine.
Recommended: Yes
Michele Kagan
Jul 24, 2018
Secure
I am absolutely impressed with the customer service I received from Alex and Nikki at the N phoenix location. I'd definitely use them again. The only heartburn is that "prices vary" on the same size unit depending on availability. Kinda reminds me buying a used car. However, with that being said Public Storage has the business of storing and securing our stuff down to a science.
Recommended: Yes
Sharon Guagliardo
Jun 13, 2018
Excellent Facility
The young man at the desk was very knowledgeable and very helpful. He was able to answer all the questions that I had. He showed us various options that we could have. He made it very easy to know exactly what I needed and how much it would cost. He also showed us various packing materials that Public Storage offers, and I must say that they offer items that I never knew that Public Storage carried and that I could use. This Public Storage was also very clean.
Recommended: Yes
Kyle
Apr 26, 2018
Aesome
Amazing experience
Recommended: Yes
Katie Lake
May 24, 2017
Great Experience
Great Experience, Very Professional. The property manager answered all my questions and helped me through the process quick and efficiently. Would highly recommend this storage property.
Recommended: Yes
Monique Marie Dominguez
Apr 29, 2017
Erika is fantastic fabulous and great customer service I highly recommend you see her Thank you Erika ??
Recommended: Yes
Laura Anderson
Apr 15, 2017
I can't say enough about the service that Erika consistent ly gave me every time I walked through the front door. She greeted me. She offered me water. She was very friendly. It's rare these days to see exceptional work. She is EXCEPTIONAL. THANK YOU!!!
Recommended: Yes
Amanda Osborne
Apr 08, 2017
Nicki and Erica were a great help while we were in a tough spot with our move. Thanks guys!
Recommended: Yes
Sharon Briggs
Mar 21, 2017
Excellent experience -- would recommend
Erika was friendly and professional. All my questions were answered, and the process was quick and easy.
Recommended: Yes
Pamela Leyvas
Mar 01, 2017
Today I toured the storage facility at this location. I was greeted by the Manager, Val who was courteous, answered all my questions and showed me the actual unit I was looking for, price was great, location was perfect, the facility was clean, well lighted, and had easy access. The Manager was helpful, professional, and very pleasant.
Thank you!
Recommended: Yes
Scott Schaefer
Dec 21, 2016
Val and Amanda were terrific. They were prepared for my scheduled arrival and greatly respected my time. Thanks to them, I have absolutely no concerns about storing my possessions with them. They are excellent representatives of the company.
Recommended: Yes
Kim T.
Jul 28, 2016
Great job Public Storage!!!
This is a whole new experience for me and from the start it was great. I got reminder calls about set appointments and when I got there everything was handled appropriately, I got shown where my unit was, shown how to use the gate key, and was explained to about how things work such as hours and supplies. Overall it was a great experience and great staff.
Recommended: Yes
Robert Godridge
May 11, 2016
Easy as 1 2 3.
We reserved our 10 x 20 unit on line which was easy and quick! Then viewed the unit on site with April, agreed to the location and filled out all the paperwork with her. It just took minutes and we were out the door. A good experience and April was great! This is our second time renting a unit from this Public Storage!
Recommended: Yes
Robert Encinas
Apr 06, 2016
Excellent
Always clean and plenty of room for parking/loading. Climate control is also a nice touch. A clean restroom is the best part because you know when you show up , instantly you have to go.
Recommended: Yes
Jennifer Brown-Mendoza
Mar 08, 2016
Excellent Place
Val was so easy to work with and had everything ready. She had a great personality and made me feel so welcome. Thanks for your help Val...
Recommended: Yes
Rebecca Preston
Jan 06, 2016
Great Service
Great Service. Front desk clerk (April) was very helpful.
Recommended: Yes
Dean Herman
Mar 18, 2015
Great location great customer service
Great customer service! Val was very helpful. Clean, secure, great hours. Reserve online at no cost for a discount.
Recommended: Yes
Janice Tatosian
Jan 15, 2015
Secure, clean, easy access and friendly staff!
I would recommend renting a storage unit as my experience so far has been really nice. I reserved my unit with easy on line and when I went into the office to sign my contract and pay, the very nice staff member made it go super easy and fast. My unit was clean with easy access. I had to unload my belonging in the evening and felt super secure and access again was very easy. So for me the experience has been a very good one; again I would recommend to my family and friends.
Recommended: Yes
Kimberly Herring
Feb 26, 2014
My opinion & suggestions
Over all everything is good at this location. However, I have a couple suggestions, 1. allow the customer to select their own due date instead of having it due on the first of the month because typically customers are paying rent on a home/apartment that is due at the same time. By allowing the customer to select their due date eases the anxiety of having late fees charged to the customer. 2. Have a dumpster onsite for trash. Otherwise, all is good.
Recommended: Yes
