Stephanie LeCount
Oct 01, 2024
Bad area
The area is full of homeless people, the rolling door to drive in is constantly broken. Not a safe area but the units seem secure
Recommended: Yes
Dayson
Jul 30, 2024
Right off the I-17 which is nice
Carlos at front desk was very nice and welcoming!
Recommended: Yes
Barbara
Jul 18, 2023
Clean but not enough carts
Overall easy experience. Staff was very helpful. Drive in port nice to have..but would benefit from having more carts.
Recommended: Yes
Luis A Gonzalez
Sep 22, 2022
Convenient
I found this place at the perfect moment in a lucky day with the right prices! Moving and storing your two bedroom furniture in two days with almost no help Is not easy!! The fact that I got this unite eso easy it took minutes on line, got extra boxes at their office and the customer service is refreshing, made the whole experience a really fun one!
Recommended: Yes
David Kopacz
Sep 02, 2022
Smooth
Everything was easy. I like it that way
Recommended: Yes
Maria
Jul 11, 2022
Excellent Customer service!
I reserved my unit online. I had a follow up call to make sure I didn't have any questions and made sure I had received my text message with the gate code and instructions. When I got there the young man was happy to explain the entrance process. I did love that you pull into the actual building to unload, perfect in this Arizona heat.
Recommended: Yes
Elizabeth Rodriguez
May 05, 2022
Everyone I felt with was very helpful
Very satisfied with all I felt with .friendly and helpful.
Recommended: Yes
Kia
Jun 12, 2021
Really affordable
Spacious and clean unit. Elevator was dirty and main door was gone due to a customer driving into it. Staff is very nice
Recommended: Yes
Linda G.
Jun 10, 2021
New Facility with Temporary Bargains
This is a new facility, and right now there are some bargains to be had since storage in Phoenix seems pretty overpriced to begin with. The managers were helpful, but there are not enough carts for the amount of units for moving your stuff in and out especially at the first of the month. Also, not really easy to get into and out of if you have a rental truck or anything larger than a car to transport your items. Is very clean though, and a large facility.
Recommended: Yes
Kim Ballew
May 29, 2021
Excellent customer service
I would recommend this facility to my friends and family.
Recommended: Yes
daniel james centilli
May 24, 2021
Super helpful staff, but facility needs to be cleaned
Great price for 10x20 unit. Helpful and friendly staff. The facility needs serious cleaning. My unit itself was clean though
Recommended: Yes
Sarah Sherrill
May 20, 2021
Great experience quick and easy paperwork and move in
The paperwork was easy and explained price was fair (I got a 10x22) payment through the app is easy to set up and move in is is easy
Recommended: Yes
Douglas Messer
May 07, 2021
Move in experience was so so
seems ok.
codes didn't work. I had to wait awhile for property manager to return to get that fixed.
Big exit Garage door was broken. Was not able to enter garage. I had to unload everything outside and bring through a pedestrian door. Unit is clean. Elevators are dirty from use.
It will probably work.
Recommended: No
Elliott
May 06, 2021
Overall great
Storing here is such an efficient process and some of the promotions are unbelievable! The only downside was that one of the doors to the loading area was not functioning when I arrived.
Recommended: Yes
Leslie
May 03, 2021
Good value for the size, amenities, and location
Good value for the size, amenities, and location. Front office friendly and knowledgeable, clearly explain the process, timelines, fees, expectations. Storage unit clean and maintained. Interior loading bay needs to be cleaned and maintained better throughout the day and monitored for people picking up their items and not leaving them or trash behind, e.g. discarded cardboard boxes, food and drink containers were left in boxes next to elevator walls for 2 days.
Recommended: Yes
Mark Sanders
Apr 30, 2021
Top Notch Service...Great Office Personal...Very Friendly...
Had A Great Experience When I Had 1St Arrived And The Facility...Had A Great Welcome...Everything Was Explained To Me Very Clearly...Jose A Sosa...Checked Me In Went Over Everything With Me Explaining All The Details How Things Worked...Showed Me Around Took And Showed Me Where My Unit Was...IтАЩve Never Been Greeted Like That At A Storage Facility Such As The Visit I Had On 4/29/21 Jose Just Had A Great And Super Attitude Great Young Man...IтАЩm Very Happy For Choosing Prime Storage For Our Belongings...I Guess ThatтАЩs Why The Boss Man Made The Choice To Call It Prime Storage...Because They Offer тАЬтАЭPrime ServiceтАЭтАЭ Thanks To All The Staff Members For Making My Visit And Thanks For Prime Storage To Be Here...Now Our Stuff Has A Cool And Very Tidy Home To Live In...ЁЯЩГ
Recommended: Yes
Trevor
Apr 13, 2021
A solid place to put your stuff in a questionable area
Interior storage is decently clean, and well climate controlled but there was garbage sitting in the freight elevator.
Recommended: Yes
Nik Lo
Apr 07, 2021
Everything u could ask for... They got their bases covered.
First storage I have ever rented. I didn't know what to expect but I was very impressed. The facility is immaculate and feels very safe.
Recommended: Yes
敌慮
Apr 02, 2021
Clean facility and overall friendly staff
The move in was a little crowded but still went smoothly. Most employees were very helpful, especially Jeremy. The facilities were very clean although the elevator was a little dirty but that’s to be expected with such high traffic that day. Overall I am very satisfied with my experience and would recommend this place.
Recommended: Yes
Roy Bradshaw
Mar 28, 2021
Great price easy reservation
Everything was good, could use better directions to finding our unit
Recommended: Yes
Theresa holje
Mar 27, 2021
Awesome
simple took 10 min and he was very professional.
Recommended: Yes
Theresa holje
Mar 26, 2021
Great customer service
I think that this has to be nicest storage ive ever been to . Great customer service and it was actually very fast to see sign and be ready to store my stuff
Recommended: Yes
Chloe Moore
Mar 10, 2021
Very Nice Rental Location
New, clean, well maintained, friendly customer service, reasonably simple location to access from I-17, simple online/phone app contact-free options for rental, payment, etc.
Recommended: Yes