CM
Apr 19, 2023
Secured and Clean
I haven't officially moved in (that will be next week) however I did secure my unit and checked it out. The very first thing that comes to mind is the security of the site; I have three access points which require either my passcode or the App to open. All in all, I was very impressed. The buildings and unit were very clean as well. The staff I have met have all been very kind. I cannot recommend your service high enough! Thank you again!
Recommended: Yes
Ken
May 02, 2022
奥献
Great, except Po was too high
Recommended: Yes
Jenny
Sep 22, 2021
Horrible horrible experience reservation through move in
Don’t use this facility. Despite phone and online info, no on-site manager when drove there to resolve and complete rental of units. Office under construction. Took several calls to corporate to conclude rental. On move in day, no manager immediately available, gate blocked by semi truck. When finally got inside gate, no directions or map of any kind to help finds my 2 units. Had movers on clock with me and paid for 2 additional hours because could not find units. Email from storage that said directions to unit only gave directions to facility. Employee finally showed up but he didn’t know where units were either! He walked in and out of entire facility trying to find them. When finally did, moved into one unit. Misdirection try second unit do had my movers pushing dolly up and down rows to find it. When did, tony elevator that would not accommodate dolly so had to load by hand into elevator. Contrary to advertised “elevator access,” passengers not allowed on elevator so had to walk with bad knee up outside stairs to get to unit then unload elevator. Wrong purchased lock on one unit so had to wait substitution of correct one. By the way, “level 1” really means level 2 upstairs…. All in all horrible experience. Don’t use this facility. Asked corporate to call me to discuss some compensation for all of this. 48 hours has passed with no call. Guess they don’t really care about customer experience.
Recommended: No
Kimberly Candea
Sep 15, 2021
Easy to access, clean, pull right up to the storage space to unload.
Clean, convenient, friendly, easy access.
Recommended: Yes
Donna
Mar 22, 2021
Great location
It's hard to find someone at the facility to help you.
Recommended: Yes
Mimi
Aug 27, 2020
I love Public storage specially at this...
I love Public storage specially at this location, 101 & Shea. I set everything up online scheduled my appointment arrived and met Anna for checkin. She was amazing so nice and had an answer to all my questions. It only took a few minutes I got my keys to my unit was very clean and I was ready to move in that day. They are all set up with the Covid safety and cleanliness.
Recommended: Yes
lisa
Jul 20, 2020
Fantastic experience.
Anna was extremely knowledgeable and friendly when I went to sign my paperwork and set up,payments. Facility is clean and offers carts to help with each move. Plenary of space and no crowds while I had to load my unit. A great experience all around.
Recommended: Yes
Paul Borselli
Jun 16, 2020
great team and location
great team and location
Recommended: Yes
Darren
Apr 08, 2020
General review
Customer service was great, had all my questions answered and more!
Recommended: Yes
Jeanette
Feb 17, 2020
Pretty simple process
Bill was wonderful and funny. He knew his stuff and got me in and out.
Recommended: Yes
Kathleen Lyon
Jan 10, 2020
Good CSR
Good CSR. Took the time to get me the best deal. I appreciate his help.
Recommended: Yes
Steven Van Loan
Jan 07, 2020
My reservation was handled by Bill and...
My reservation was handled by Bill and he was terrific. He was crystal clear in his communications and laid out very succinctly the hours of operations, access and the insurance needed for my goods.
Recommended: Yes
Karen Kramer
Dec 17, 2019
Bad customer service
I reserved the unit. The next day I came in early to move but the carts were locked to the fence. Later I called and was told that they were only available during office hours. I came back later with a load of furniture. In order to put the furniture in the pull up 10x20 I had to first move boxes to the inside unit. First I couldn't find someone to unlock the cart. We had less than an hour. There were two of us I asked for another cart and was informed that it was only one cart per family and it didn't matter that I had two units. I have rented several times with Public Storage and never had a problem before. I am not sure if I will ever use your facilities again. No one else was using the carts and there was only one other person on site at the time. It was just bad customer service.
Recommended: No
Carole Burton
Oct 30, 2019
Public Storage on Desert Cove was a life saver
Public Storage on Desert Cove was amazing when I needed a quick place to store my belongings after a stressful move. Reservation was incredibly easy and Michael was incredibly knowledgeable about all things storage related including pricing, specials, and size details which allowed me to make a quick decision and move my possessions and complete my move. The facility is clean, well lit and very conveniently located. Great job Public Storage!
Recommended: Yes
Sara Strub
Aug 06, 2019
The rental associate we worked with...
The rental associate we worked with named Brian was excellent. Very knowledgeable about the property.
Recommended: Yes
Jerry Whittaker
Apr 24, 2019
The lifts need updating....Would also...
The lifts need updating....Would also be nice to have lighting in the dark hallways. Otherwise ok so far. JW
Recommended: Yes
Kyle Haynie
Apr 17, 2019
Brian is pleasant to deal with
Brian is pleasant to deal with, facility is clean and convenient.
Recommended: Yes
David Briand
Apr 03, 2019
Worth checking out!
Great people and very friendly.
Recommended: Yes
Dee B
Mar 28, 2019
They were very professional
They were very professional. Answered all my questions Clean facility Good prices
Recommended: Yes
Jessica Windham
Mar 14, 2019
Great place!
Great place!
Recommended: Yes
Tom Bachman
Sep 11, 2018
Brian was professional and friendly
Brian was professional and friendly. Kudos. Price was fare. Tom Bachman
Recommended: Yes
MQT
Aug 03, 2018
Wonderful customer service
Wonderful customer service
Recommended: Yes
Alex H
Nov 30, 2017
Quick check in
Quick check in. Good price. Clean unit. Great experience
Recommended: Yes
kristina craver
Jun 02, 2017
Joe has been extremely helpful with setting me up with a super awesome, clean and air conditioned storage unit in and out in 30 minutes
Recommended: Yes
Brian Bevins
May 21, 2017
Joe is a great guy and worked with me to get the right unit for my stuff. Keeps the site clean.
Recommended: Yes
Renee Harris
May 21, 2017
Fast friendly and convenient. Joe was very professional and got me set up in a unit right away.
Recommended: Yes
Brett Wightman
May 06, 2017
How was very helpful explaining how things work and listening to what I wanted. Recommended!!!
Recommended: Yes
Nashali Rivera
May 06, 2017
First of all, Joe, greeted us with a warm smile and friendly welcoming. He was quick to show us our storage unit and made it easy for us to want it. He is a great asset to Public Storage. Thank you Joe for making us feel like a valued customer with top priority treatment. Second, this location is immaculate. The facility is extremely clean and very secure.
Recommended: Yes
Alan Lezak
Jul 21, 2015
So far, very happy
Really just started using the storage space. The facilities are great. It is climate controlled, completely covered and secure. Everything is well kept up.
Recommended: Yes
Russell Ward
Jun 18, 2015
Well thought out facilities
I am renting a 5 x 5 climate controlled. I liked the security gate at the front. I also liked the area where I parked my car was in a cover area given how hot it can be in AZ during the summer. Staff was great. Get ready for lots of paperwork!
Recommended: Yes
Cyndi
Feb 16, 2015
Clean and Safe
Have rented in this facility before and I am very pleased to be back. Glenda is always very helpful too.
Recommended: Yes
Robert Howard
Feb 15, 2015
Decent service but confusing.
They had a unit available and the pricing was reasonable. When I signed up, I thought they has set me up for direct payments from my credit card and the first month, it did work like that. But, I just received the second month's bill and it talks about having me sign up for automatic pay and makes no mention that I already did. I will now have to spend time calling them to figure it out. The billing statement should contain an indication that I am already signed up. It's confusing.
Recommended: Yes
David Streitwieser
Jan 15, 2015
Third Visit this month
The facility is clean, well lit and a comfortable temperature. Yesterday, there was no cart to move items to upstairs units and I was glad I brought my own dolly. I drove around the entire complex, and there were no carts available.
Recommended: Yes
Evan Meadow
Sep 17, 2014
Nothing to complain about
I've only had a unit there for the last two months and I can certainly say I have no problems. Nice clean facility, the climate control is wonderful, and all the interactions I've had so far have been very friendly. Great service!
Recommended: Yes
Darla Mckamey
May 07, 2014
Easy, Fast, Professional and Excellent Customer Service
I used the online service to reserve 2 storage units, one outside and one climate controlled inside. It was simple! The staff called to verify the information and availability of the units needed. They were very friendly and accommodating. Check in process was uneventful and pleasant. Overall, it has been a great experience!
Recommended: Yes
