Phillip
Sep 19, 2023
Too many requirements
Pricey- Don't see the need for insurance for small units like this one I rented that don't usually high dollar items.
Recommended: No
Carrie A Caruth
Oct 05, 2022
I am currently moving and needed extra space.
The storage unit was clean and staff friendly and helpful.Although I did get miss information about the 1 month free, I joined with the 1 month free promotion, which usual means 1 month free. I asked when I would owe the money for the last week and ahalf of October that i would owe. I was told that would not owe til the 20th of Oct. However on the first I started receiving phone calls about my payment. I am confused to why they call it a month free when it's really not, because you have to pay before the months up. Also ask employees should be informed and up to date of the policy so there is no confusion.
Recommended: Yes
Chrissy
Sep 30, 2022
Very accommodating
They were so nice and put up with me trying to move my unit a number of times. I didn't get the size space I wanted because it was over $100 more expensive for only 5 square feet more. We figured it out but the front desk girls are very nice.
Recommended: Yes
Megan
Apr 23, 2020
Professional Customer Service
Professional customer service, great prices!
Recommended: Yes
Megan
Apr 21, 2020
Great Customer Service!
After reserving my storage unit online I went into the office to finalize the arrangements. The facility is well kept, clean, lots of lightning, and air-conditioned. I was greeted by a friendly, knowledgeable, and professional customer service agent. I will highly recommend Public Storage.
Recommended: Yes
Gale Wilson
Apr 19, 2020
The lady that helped me get everything...
The lady that helped me get everything set up was friendly and knowledgeable. So far everything has been great.
Recommended: Yes
Anthony Artinghelli
Apr 10, 2020
Very Happy with this location!!!
Eric was very helpful from start to finish. This was a long distance move and he made this process very painless. Would definitely use them again.
Recommended: Yes
Customer
Mar 23, 2020
Easy, stress free experience.
Jessica was friendly, helpful and knowledgeable. The online reservation made the check in process super easy, and she was ready to help when I showed up in person. Move in was painless.
Recommended: Yes
MICHAEL SANDLER
Mar 23, 2020
Only 4 Stars
Only 4 Stars, because the district manager would not honor online pricing, which rep said they could do. Jessica & Eric very nice customer service.
Recommended: Yes
Michelle
Mar 20, 2020
Feedback
Great price and love the convenience of the elevator!
Recommended: Yes
Wendelyn Bonhart
Feb 25, 2020
I had a wonderful experience!
I had a wonderful experience getting my storage unit. The young lady... I forgot her name... was SO helpful and polite. She explained everything slowly and patiently. She also help me with my things. Thank you for having such caring employees.
Recommended: Yes
Lawrence Hart
Dec 10, 2019
My experience with your company was/is...
My experience with your company was/is fantastic. The people were are great to work with and friendly very helpful. The storage unit is indoors and up stairs. You are supplied a code to access the building
and elevators. The security is very good I am very pleased with the way everything is ran there. I have recommended other people check this place out if there looking for storage. I highly recommend this company. Thank you.
Recommended: Yes
Stacy Robert
Nov 26, 2019
Great other than the long password...
Great other than the long password that's hard to navigate while going in and out
Recommended: Yes
Susan
Nov 12, 2019
Great Storage Facility and Management
Quick, efficient, courteous, professional, clean and secure. The only thing I could recommend is to place some medium sized trash cans inside the facility. Most Sincerely, Jeff Pollak, J.D.
Recommended: Yes
John Newton
Jul 23, 2019
Customer service
I was referred to public storage by a friend and from there I found their website which allowed me to reserve a storage unit. Having reserve the unit online saved me a lot of hassle and saved the property manager time as well. Between the two public storage locations that I visited the customer service was five-star all around.
Recommended: Yes
Mike Kowalski
Jul 15, 2019
Very friendly and clean.
Very friendly and clean.
Recommended: Yes
Maria Hart
Jun 28, 2019
Patient and professional
We were shown multiple units in order to help us decide what would best fit our needs. The staff was very helpful, congenial, and patient with us. They walked us through the contract and explained every detail. We had many questions, which they were able to thoroughly answer for us.
Recommended: Yes
Ann Putnam
Apr 16, 2019
The service is great.
The service is great. The manager was very knowledgeable and made sure we, as first time Storage users, understood how things work. We really appreciate that type of service.
Recommended: Yes
Cassandra
Feb 12, 2019
Awesome people!!!!!
Awesome people!!!!!
Recommended: Yes
John
Dec 22, 2018
Excellent experience both when I...
Excellent experience both when I called and went in person. We are very impressed with the facility and the price.
Recommended: Yes
LisaO
Dec 03, 2018
I prefer Public Storage over the others.
Best prices and clean facility. Jessica was a pleasure to have help me with my reservation.
Recommended: Yes
Linda Higgins
Oct 09, 2018
Unorganized, costly, experience
I reserved a unit on a Wednesday, had movers set up for Saturday. Got there at 8:40am and there was a lock on my unit that the office gal said she was putting on there to remind her to clean up a water spot on the floor in my unit. Never once mentioned that I needed to put my own lock on it before I left Wednesday. Since the office did not open until 9:30 my movers had to wait 45 minutes until she came and removed her lock. It was a costly error indeed and not to mention only one of the doors into the building was usuable as the other door was broken. So six people moving in through a single door at the same time was a bit chaotic. Not a good experience.
Recommended: No
Richard Flores
Oct 04, 2018
Ty was great and efficient...everything...
Ty was great and efficient...everything happened so quick and I had my storage within minutes ...definitely reccommend
Recommended: Yes
Anonymous
Sep 19, 2018
Service was excellent
Service was excellent, staff was very helpful and knowledgeable.
Recommended: Yes
Elena Beltran
Sep 18, 2018
Starting the process was so easy...
Starting the process was so easy online, I was able to fill out all the paperwork before I got there, on my "check in" day the manager Jennifer was super helpful and explained everything I needed to know, very happy with the whole experience so far!
Recommended: Yes
Robin Brown
Aug 30, 2018
Deer public storage
Deer public storage, I'm am a brand new storage tenant, and right now it is not an appropriate time for me to evaluate your services. Until I am at least there for 6 months or so. But in the meantime, I will let you know how I feel that you have good service. Thank you for asking me. But I will also say this, Miss Jessica did you proud and was very professional and forthcoming with the information I needed to know. Jessica seemed to me to be a nice person who loves her job, always take care of your people that work for you, that's very important keep them happy and you will be proud of them working for YOU. These are The Best People to have on your Team.
Recommended: Yes
Daryl Grant
Aug 27, 2018
Good safe place
Good safe place
Recommended: Yes
Renee Rodriguez
Jun 16, 2017
Since day one of looking at the size and locking down a storage. Very convenient location. I was assisted by Jeff and Al and the service they gave me was fantastic. If I need to move again I know where to hold my stuff
Recommended: Yes
Ashlee Page
Jun 03, 2017
Al was really amazing with helping me pick the right storage unit I did not feel pressured at all. I highly recommend public storage and this staff
Recommended: Yes
Lupita Acevedo-Alvarado
May 27, 2017
It's my first experiance and AWESOME one as well. Unit is just what I was looking for and Al was excellent helping me out understand all the paperwork involved. THANK YOU AL !!!
Recommended: Yes
Beverly Stinnett
May 27, 2017
Jeff and AL are great. They go out of their way to make sure you are satisfied.
Recommended: Yes
Mary Hancock
May 24, 2017
The staff at the Surprise location are ...
The staff at the Surprise location are wonderful and helpful. As a result, they deserve atta-boys for going the extra mile in customer service.
Recommended: Yes
James Bowers
Apr 24, 2017
My wife Connie and I decided to go with Public Storage after speaking online with Curtis. His service was great so we elected to use Public Storage over three other competitors. Immediately after our online conversation we were contacted by Jeff from the local store. We went there to make arrangements for our storage unit. Jeff and Sandy were very prompt, professional and courteous. We were given a tour and had our paperwork done in 15 minutes. We had our stuff moved into our unit before the end of the day. Excellent staff, excellent facility. We highly recommend Public Storage in Surprise, AZ to anyone looking for this service.
Recommended: Yes
Joseph Lagana
Mar 21, 2017
Great Experience at PS Facility #25783
I had a very painless and enjoyable experience in securing a storage locker in Surprise AZ facility #25783. Your representative Mr. Al Cardenas was extremely helpful; explained the contract in detail, was very courteous and friendly and was available for any questions we had. I would recommend this PS location for anyone needing storage space in Surprise AZ. I was more than willing to place my review on Yelp, but found out I had to register for a Facebook account and I do not subscribe to that service or any other online app. Please feel free to use my review in your marketing efforts.
Recommended: Yes
Logan Haden
Apr 12, 2016
Service was very professional and friendly.
The storage unit is clean and air conditioned. The prices are very reasonable.
Recommended: Yes
Lora Berness
Apr 05, 2016
Friendly
I'm satisfied with their services
Recommended: Yes
Josh Roberts
Apr 28, 2015
Thank you.
I came to public storage on a short notice, and they were able to accommodate our needs. Jeff did a great job getting us set up.
Recommended: Yes
Michael Ballard
Feb 16, 2015
Great Company
Really nice to see how well Public Storage does their business. Thank you, it really is appreciated.
Recommended: Yes
MIKE
Jun 03, 2014
THE FACILITY IS THE BESTAND CLEANEST FACILITY I'VE EVER RENTED EVER.
OUTSTANDING CUSTOMER SERVICE, AND NICE AND CLEAN FACILITY.
Recommended: Yes
Leighton Davis
Feb 27, 2014
Don rocks
Professional service. Clean facility. Well thought out security measures. Competitive rates. Great location for my needs.
Recommended: Yes
Kenneth Jarrett
Feb 26, 2014
e best storage company around
Thats all I need to say
Recommended: Yes
