Public Storage - Surprise - 13360 W Willow Ave

Too many requirements

Pricey- Don't see the need for insurance for small units like this one I rented that don't usually high dollar items.

Recommended: No

I am currently moving and needed extra space.

The storage unit was clean and staff friendly and helpful.Although I did get miss information about the 1 month free, I joined with the 1 month free promotion, which usual means 1 month free. I asked when I would owe the money for the last week and ahalf of October that i would owe. I was told that would not owe til the 20th of Oct. However on the first I started receiving phone calls about my payment. I am confused to why they call it a month free when it's really not, because you have to pay before the months up. Also ask employees should be informed and up to date of the policy so there is no confusion.

Recommended: Yes

Very accommodating

They were so nice and put up with me trying to move my unit a number of times. I didn't get the size space I wanted because it was over $100 more expensive for only 5 square feet more. We figured it out but the front desk girls are very nice.

Recommended: Yes

Professional Customer Service

Professional customer service, great prices!

Recommended: Yes

Great Customer Service!

After reserving my storage unit online I went into the office to finalize the arrangements. The facility is well kept, clean, lots of lightning, and air-conditioned. I was greeted by a friendly, knowledgeable, and professional customer service agent. I will highly recommend Public Storage.

Recommended: Yes

The lady that helped me get everything...

The lady that helped me get everything set up was friendly and knowledgeable. So far everything has been great.

Recommended: Yes

Very Happy with this location!!!

Eric was very helpful from start to finish. This was a long distance move and he made this process very painless. Would definitely use them again.

Recommended: Yes

Easy, stress free experience.

Jessica was friendly, helpful and knowledgeable. The online reservation made the check in process super easy, and she was ready to help when I showed up in person. Move in was painless.

Recommended: Yes

Only 4 Stars

Only 4 Stars, because the district manager would not honor online pricing, which rep said they could do. Jessica & Eric very nice customer service.

Recommended: Yes

Feedback

Great price and love the convenience of the elevator!

Recommended: Yes

I had a wonderful experience!

I had a wonderful experience getting my storage unit. The young lady... I forgot her name... was SO helpful and polite. She explained everything slowly and patiently. She also help me with my things. Thank you for having such caring employees.

Recommended: Yes

My experience with your company was/is...

My experience with your company was/is fantastic. The people were are great to work with and friendly very helpful. The storage unit is indoors and up stairs. You are supplied a code to access the building and elevators. The security is very good I am very pleased with the way everything is ran there. I have recommended other people check this place out if there looking for storage. I highly recommend this company. Thank you.

Recommended: Yes

Great other than the long password...

Great other than the long password that's hard to navigate while going in and out

Recommended: Yes

Great Storage Facility and Management

Quick, efficient, courteous, professional, clean and secure. The only thing I could recommend is to place some medium sized trash cans inside the facility. Most Sincerely, Jeff Pollak, J.D.

Recommended: Yes

Customer service

I was referred to public storage by a friend and from there I found their website which allowed me to reserve a storage unit. Having reserve the unit online saved me a lot of hassle and saved the property manager time as well. Between the two public storage locations that I visited the customer service was five-star all around.

Recommended: Yes

Very friendly and clean.

Very friendly and clean.

Recommended: Yes

Patient and professional

We were shown multiple units in order to help us decide what would best fit our needs. The staff was very helpful, congenial, and patient with us. They walked us through the contract and explained every detail. We had many questions, which they were able to thoroughly answer for us.

Recommended: Yes

The service is great.

The service is great. The manager was very knowledgeable and made sure we, as first time Storage users, understood how things work. We really appreciate that type of service.

Recommended: Yes

Awesome people!!!!!

Awesome people!!!!!

Recommended: Yes

Excellent experience both when I...

Excellent experience both when I called and went in person. We are very impressed with the facility and the price.

Recommended: Yes

I prefer Public Storage over the others.

Best prices and clean facility. Jessica was a pleasure to have help me with my reservation.

Recommended: Yes

Unorganized, costly, experience

I reserved a unit on a Wednesday, had movers set up for Saturday. Got there at 8:40am and there was a lock on my unit that the office gal said she was putting on there to remind her to clean up a water spot on the floor in my unit. Never once mentioned that I needed to put my own lock on it before I left Wednesday. Since the office did not open until 9:30 my movers had to wait 45 minutes until she came and removed her lock. It was a costly error indeed and not to mention only one of the doors into the building was usuable as the other door was broken. So six people moving in through a single door at the same time was a bit chaotic. Not a good experience.

Recommended: No

Ty was great and efficient...everything...

Ty was great and efficient...everything happened so quick and I had my storage within minutes ...definitely reccommend

Recommended: Yes

Service was excellent

Service was excellent, staff was very helpful and knowledgeable.

Recommended: Yes

Starting the process was so easy...

Starting the process was so easy online, I was able to fill out all the paperwork before I got there, on my "check in" day the manager Jennifer was super helpful and explained everything I needed to know, very happy with the whole experience so far!

Recommended: Yes

Deer public storage

Deer public storage, I'm am a brand new storage tenant, and right now it is not an appropriate time for me to evaluate your services. Until I am at least there for 6 months or so. But in the meantime, I will let you know how I feel that you have good service. Thank you for asking me. But I will also say this, Miss Jessica did you proud and was very professional and forthcoming with the information I needed to know. Jessica seemed to me to be a nice person who loves her job, always take care of your people that work for you, that's very important keep them happy and you will be proud of them working for YOU. These are The Best People to have on your Team.

Recommended: Yes

Good safe place

Good safe place

Recommended: Yes

Since day one of looking at the size and locking down a storage. Very convenient location. I was assisted by Jeff and Al and the service they gave me was fantastic. If I need to move again I know where to hold my stuff

Recommended: Yes

Al was really amazing with helping me pick the right storage unit I did not feel pressured at all. I highly recommend public storage and this staff

Recommended: Yes

It's my first experiance and AWESOME one as well. Unit is just what I was looking for and Al was excellent helping me out understand all the paperwork involved. THANK YOU AL !!!

Recommended: Yes

Jeff and AL are great. They go out of their way to make sure you are satisfied.

Recommended: Yes

The staff at the Surprise location are ...

The staff at the Surprise location are wonderful and helpful. As a result, they deserve atta-boys for going the extra mile in customer service.

Recommended: Yes

My wife Connie and I decided to go with Public Storage after speaking online with Curtis. His service was great so we elected to use Public Storage over three other competitors. Immediately after our online conversation we were contacted by Jeff from the local store. We went there to make arrangements for our storage unit. Jeff and Sandy were very prompt, professional and courteous. We were given a tour and had our paperwork done in 15 minutes. We had our stuff moved into our unit before the end of the day. Excellent staff, excellent facility. We highly recommend Public Storage in Surprise, AZ to anyone looking for this service.

Recommended: Yes

Great Experience at PS Facility #25783

I had a very painless and enjoyable experience in securing a storage locker in Surprise AZ facility #25783. Your representative Mr. Al Cardenas was extremely helpful; explained the contract in detail, was very courteous and friendly and was available for any questions we had. I would recommend this PS location for anyone needing storage space in Surprise AZ. I was more than willing to place my review on Yelp, but found out I had to register for a Facebook account and I do not subscribe to that service or any other online app. Please feel free to use my review in your marketing efforts.

Recommended: Yes

Service was very professional and friendly.

The storage unit is clean and air conditioned. The prices are very reasonable.

Recommended: Yes

Friendly

I'm satisfied with their services

Recommended: Yes

Thank you.

I came to public storage on a short notice, and they were able to accommodate our needs. Jeff did a great job getting us set up.

Recommended: Yes

Great Company

Really nice to see how well Public Storage does their business. Thank you, it really is appreciated.

Recommended: Yes

THE FACILITY IS THE BESTAND CLEANEST FACILITY I'VE EVER RENTED EVER.

OUTSTANDING CUSTOMER SERVICE, AND NICE AND CLEAN FACILITY.

Recommended: Yes

Don rocks

Professional service. Clean facility. Well thought out security measures. Competitive rates. Great location for my needs.

Recommended: Yes

e best storage company around

Thats all I need to say

Recommended: Yes