Public Storage - Surprise - 16860 N El Mirage Road

Great place

Great place, convenient, finally figured out how to operate the doors

Recommended: Yes

would not recommend

yes the price is good for storage compared to the others around, but it smells and there is garbage all over. the location feels safe, compared to my other unit i personally do not feel very safe and its the staff not keeping the place up. once i got onto the second floor where my unit is, i see a half open unit with no one attending it, this location lets people cram stuff into units so full the doors can not be closed. as the elevators opened a terrible smell awaited me all the way down unit i reach my unit. on top of that, the elevator was the only place that felt that is actually had air conditioning, other than that, it was hot and sticky. i paid for my stuff to be in air conditioning, and yet it is almost as hot in there as it is outside. lastly, this location has a garage you pull in one side, unload, and exit through the other. upon my arrival i was not informed that the exit gate is broken. if you have a truck, good luck. you will be there for 5 plus minutes trying to turn your vehicle around.

Recommended: No

dont know what goes here

Nice facilty. Cat was very helpful with introducing me to the facility, making sure my code worked, and showing me where my storage unit was. He's is a very personable guy.

Recommended: Yes

Hassle free move in

Everything was really easy, input everything online and within a few hours storage was ready for move in. Great price, great facility, clean, easy to use instructions and contact less. Too easy for me, definitely a place to check out!

Recommended: Yes

JC was soo helpful during our cross country move!

JC stayed in contact with me during our cross country move which was like the only sure thing during our move. Very helpful and polite!

Recommended: Yes

Smooth experience

Overall a smooth experience. A few issues with the unit need to be addressed with the facility but overall it’s been great!

Recommended: Yes

Public Storage on El Mirage Rd in Surprise AZ

So I called yesterday right before they closed @ 5pm frantically asking someone 2 call me back asap, so Cat called me back, when they already closed, wow nobody's ever done that before. He was absolutely the best, I examined my situation, & he totally waited for me to arrive after hrs, who does that!!! Only Cat! He's the best, he was so fricken nice & the most helpful person ever, he took the time 2 help me out inna terrible situation!!! Cat u r most awesome!! Ty for being a real & caring person!! I'm so grateful that he helped me, or I would've been up a s**t creek w/a toilet paper paddle

Recommended: Yes

Good experience.

Very nice facility....everything went well!! I especially like to be able to drive in to load and unload.

Recommended: Yes

Wonderful facility and EXCELLENT service

Rod helped us throughout the super easy process of establishing the rental. He was very friendly over the phone. And when we got to the facility he was excellent in showing us around and helping us out. I am impressed with the cleanliness of the facility and Rod was AMAZING.

Recommended: Yes

Easy access in and out to Bell Rd.

Easy access in and out to Bell Rd. Very clean and well organized. Smartphone app allows super easy access entering and exiting the facility.

Recommended: Yes

Smaller Location! But Just What I Need!

This location is definitely smaller. One driveway in/out. My unit was on the 1st floor...and on the end, so it couldn't have been more perfect! I was happy to see that there were plenty of flat carts available for use on the ground floor. The rental process was so easy and online, I did not even have to visit the office. The lock was inside my unit upon arrival. I did have John follow up with me via text to confirm I was able to get in and had no issues. So far...so good!

Recommended: Yes

Super clean and well handled

The workers were kind and the units are extremely clean, process moving in was super smooth!

Recommended: Yes

Awesome place for the overflow

Trying to get my house sold and as an older person i admittedly have too much crap. The staff here are extremely helpful in finding what is right for you

Recommended: Yes

Great professionalism

The front desk assistant was very friendly and made move in easy. Hot summer day air conditioner building was great experience! Clean and good lighting. Best place in town for storage and professional service.

Recommended: Yes

Awesomeness

Your employee, Kayla, was one of the most courteous, kind, helpful, employee I have ever met Your company scored an 100% by hiring her.

Recommended: Yes

Very nice

Very good experience, Lauren was very nice and helpful

Recommended: Yes

Great place!

Easy access and very clean! I would totally recommend to everyone

Recommended: Yes

It's clean and cool being inside and ac

I liked the fact that it's inside clean and has ac so it makes for a nice cool move in or out and don't have to worry about things getting damaged from the arizona heat.

Recommended: Yes

Difficult getting into storage

I've never encountered a situation with any other storage facilities I've been with. My husband was moving our stuff from one place to this place. The code they gave me didn't work. I wasn't with him and the office was closed early. Customer service would not speak with him after 10 minutes on hold. I even called and requested him to be put on account and they said no. I'm not thrilled at this point and I just moved in.

Recommended: Yes

Wonderful customer service

Jo is very helpful and explained everything very well. The facility seems well-designed, with the exception of the keypad to exit the facility. It seems it could be closer to the exit. Otherwise the facility is well laid out.

Recommended: Yes

Good and friendly staff

Staff was very helpful and friendly

Recommended: Yes

Excellent

Everything was really smooth and fast.

Recommended: Yes

Easy to rent online

The online process to reserve and rent a storage unit was easy. The only thing I found to be annoying was the fact they don't mention the lock fee they charge you for a certain type of lock that has to be used until you go to check out.

Recommended: Yes

Price was great (lets see if it gets higher)... time will tell.

Rather new to the facility (3/2022) but Jo was kind and helpful; time will tell. * I needed some items stored out of the summer high heat.

Recommended: Yes

New and Clean

New and clean facility. Climit controled spaces including the loading area. Could use more carts for transport of good to / from spaces.

Recommended: Yes

Would have been better if you would mention the insurance charge up front.

Happy with our storage space. It is clean and convenient for us.

Recommended: Yes

Great prices

Great prices, friendly Staff, good location

Recommended: Yes