Extra Space Storage - 1665 - Tempe - W Broadway Rd

Complete disaster

Upon nearly completing move in, district manager Clarissa tells me that Extra Space no longer wants me as a customer. So after I spend hundreds and hundreds of dollars on moving trucks, deposits, moving help etc., Extra Space decided that they no longer wanted me as a client and that I would have to move my things elsewhere. They said that they would refund my money for the units, however that does not include the cost of the truck I had to rent for several days and the cost of the help I hired. I am a small business owner and have been building, refurbishing bicycles for years. I had an excellent customer service relationship with the manager of the store I was at on Southern in Tempe. Out of nowhere Alex, the manager, was transferred to a different Extra Space and suddenly I started getting harassed by assistant/interim managers saying that I could only be on the property for an hour. I wanted to continue to enjoy the benefits of the long standing working relationship that I had with Extra Space, so I decided to move to this different location thinking things would be as good as they were before, back to normal. I was so wrong! I spent hundreds of dollars on the move, the help, the packing materials, etc , just to be told before I completed the move of my 10x10 and my 12x25 that I was no ,longer welcome at Extra Space. They said they'd reimburse the money for the units, but obviously that did not include the funds for the truck, my time, the help I received, or the packing materials I've had to use as a result. For years I've had nothing but positive things to say about Extra Space, this ridiculous situation has been hurtful beyond explanation. There is no reason to cause such problems for a customer who has done nothing wrong and is working on getting his business off the ground for the first time. When I asked the district manager, Clarissa, for an explanation/proof regarding any violation she was unable to do so.

Recommended: No

I got the unit I wanted.

April was very accommodating. She runs a clean, organized facility.

Recommended: Yes