DR
Nov 02, 2024
No Customer Service
I was able to get paper work done quickly but when I returned to find my space I could not find it. It was after hours and there was no one to help me. I was not given a map or any information other than the number and what building. But the storage spaces numbers are not consecutive. There were no carts to move items and the gate locks at 9pm with no way out. Worse experience I have ever had with a storage facility. It should have taken only 30 minutes it took hours to get done.
Recommended: No
Melissa Zarco
Oct 16, 2024
Everything went smoothly, from renting on-line to storing my items!
The on-line process was easy, and the staff is terrific!!
Recommended: Yes
Laura ledesma
Oct 03, 2024
Pleasant resoucefull
He made Check in easy fast n his team worker there a great team.
Recommended: Yes
Allison W. Figge
Jul 21, 2024
Storage during moving
Done online the night before, than moved in the next day🥰
Recommended: Yes
Dianne Miranda
Jul 08, 2024
Only 2 bed dolly’s for the hole complex! Why?
You need MORE flatbed dollyтАЩs please ЁЯЩП
Recommended: Yes
Josh
Jun 24, 2024
Should provide map of unit and how to best access it
Should provide map of unit and how to best access it
Recommended: No
Tiffany Howard
Jun 19, 2024
The best self storage
Self-storage can indeed be a very useful service for many people, providing extra space to store belongings that may not fit at home or in the workplace. It's convenient for various situations like moving, decluttering, or storing seasonal items.
Also, the process and cleanliness are key factors that make self-storage a great service. The organized and secure environment ensures that your belongings are well-maintained and easily accessible whenever you need them.
Plus, the cleanliness adds to the overall experience, making it a reliable choice for storing items safely. Have you used self-storage before, or are you considering it for future needs? You absolutely should !!
Recommended: Yes
Janelle
May 15, 2024
Clean, convenient and secure
Clean, convenient and secure. Great storage facility
Recommended: Yes
Perry Brewer
May 01, 2024
Cheap easy to get in and out
Lowest price I could find. Quick and easy to secure. Twice as big as my last space for less. Friendly helpful people. All the codes worked smooth unlike my last storage. I Wish I came here first.
Recommended: Yes
Victoria
Apr 28, 2024
Easy and quick
Loved being able to book online. Feels safe having the Bluetooth entry.
Recommended: Yes
Triantafyllia Alifakioti
Feb 16, 2024
Very helpful personnel
The employee in the facility helped me immensely, he was polite, very helpful and quick!
Recommended: Yes
April Buitrago
Nov 17, 2023
Clean and nice
Nice staff, clean facility, new storage units
Recommended: Yes
Katy
Oct 03, 2023
Nice and well maintained, no issues.
It’s great, well lit, tidy and easily accessible. Only way it could be better is it it were open 24 hours.
Recommended: Yes
Deb
Jun 13, 2023
easy, accessible and safe
I had an easy time booking ahead on line and good customer support service. The facility is clean and parking plentiful. There were hand carts available most of the time or after waiting about 10 mins.
Recommended: Yes
Lester
Mar 08, 2023
Just what I needed for reasonable price
Nice customer service and clear instructions to a unit perfect size for what I needed to store
Recommended: Yes
C K
Jan 18, 2023
Hidden fees and not enough moving carts
Lots of hidden fees. Moving into your storage unit isn’t easy with the limited number of carts and entrances make sure to have some help
Recommended: Yes
EDUARDO GUTIERREZ
Nov 22, 2022
Great location
It has been a great experience, and friend staff
Recommended: Yes
Lynda Deleon
Nov 18, 2022
Not enough carts
Not enough carts at this facility
Recommended: No
Shanima Miller
Aug 04, 2022
Starting A New Journey In My Life
Treated w/ A1 CSV And z got a really good deal
Recommended: Yes
Sean
Aug 01, 2022
Unsure
No carts caused big problems ………,,,.,
Recommended: Yes
Warren Aldrich
Jul 26, 2022
Easy in and out...and very clean
Very pleased with the service so far. I never had to seek out anyone when I arrived. Everything was handled electronically...very convenient and efficient.
Recommended: Yes
Josh Ohman
Jun 10, 2022
Great storage unit
Clean facility and location is perfect! Prices are fair too.
Recommended: Yes
Michael B.
Jun 04, 2022
OK...
Need More Dollies For The CUSTOMERS...
Recommended: Yes
Lisa
Jun 02, 2022
Large clean facility
Large clean facility at a convenient location. Amazing customer service for all your storage needs/concerns. The only negative is the keypad entry using the app rarely works.
Recommended: Yes
Abbie Cheng
May 31, 2022
self move in out of office hours
Got the access code before move in but they didn't give me any direction or map of my storage locker, absolutely no way to find it. Just wait 1 hour until the staff came to work to get help. DON'T move in out of the office hours, will not get any help.
Recommended: Yes
Jennifer Ibos
May 31, 2022
Extremely clean and secure facilities
Most affordable in the area, extremely easy and quick to get started, very clean facilities from front door to storage unit. Love the extra security, even if you have to punch in your code several times.
Recommended: Yes
Terri Ethridge
May 03, 2022
Excellent
The facility is very large. Had a hard time finding it, but once I did i was happy. Very clean, Very secure, the gentlemen at the front desk were very helpful. The only thing I can think to complain about is, they need to make some maps up for customers to take with them. Other then that everything was great.
Recommended: Yes
Callie
Apr 09, 2022
Brand new and clean
This facility is brand new and very clean. The storage is climate controlled which is a plus. The office staff was helpful and explained the site, the locks, and unit sizes.
Recommended: Yes
Laura
Apr 06, 2022
Clean and easy to access
The 9 x 10 unit is more than enough room for my things, and moving in was easy.
Recommended: Yes
Claire
Mar 31, 2022
Clean and secure
Very secure and clean. Quick and efficient check in process.
Recommended: Yes
Julio
Mar 13, 2022
Go online to find a great rate!
Great rate on a 10x10 storage unit and moved in same day I fill out paperwork!
Recommended: Yes
Fe M.
Mar 06, 2022
Quick tour, check-in, and move-in
Reserved a unti throught the website and decided to take a look at it before signing papers. Unit was clean and everything we expected (especially because it was on thr first floor). Signed the necessary papers which took less than 10 minutes and all done! Customer service was great and the entire process was quick and smooth.
Recommended: Yes
Guy Leung
Mar 06, 2022
It was difficult to get information until the day that you actually pay.
They make you buy their lock that only works at their location and you have to return when you move out.
There aren’t any lights inside the storage unit.
Recommended: Yes
ED Perry
Mar 01, 2022
Smooth transaction
jjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjj j
Recommended: Yes
Carrie
Feb 23, 2022
Great experience
Very helpful & clean & quiet & seems safe.
Recommended: Yes
Francesca
Feb 23, 2022
Nice brand new facility
Nice brand new facility, very helpful team
Recommended: Yes
Dianne Tong
Feb 21, 2022
nice, clean facility
Staff are friendly and efficient.
Recommended: Yes
Ashley Soult
Feb 19, 2022
Book online first.
Clean and has carts to use in the facilities which is nice. The regional manager onsite was probably a little stressed that day that I had gone in to rent. He was pretty rude when I had some general and basic questions, especially for someone who has never rented a storage before in their life. He basically told me to go away and come back later because he couldn't help me, great start. I did not know what I was doing or how anything worked during the process, but I was happy when the other employee came back and was able to actually help me get a space rented and moved in less than 30 minutes later. I wish I did the whole process online before arriving though, it would have been much simpler.
Recommended: No
Claude Jacques
Feb 13, 2022
Clean and new building
Clean. New building. Hate that im all the way at the back of building and i have to walk soooo far from elevator even though i saw plenty of available units next to elevator but i guess they have their reasons.
Recommended: Yes
saoirse mccormack
Jan 31, 2022
Helpful and accommodating
Staff was helpful in letting us view this unit prior to renting and very accommodating in the process.
Recommended: Yes
eric
Nov 06, 2021
really easy move in process
was able to handle the whole move in online and showed up and everything was just ready for me! really great experience
Recommended: Yes
David Wong
Nov 02, 2021
Very clean
Quick and easy rental. App for payment is great and site is clean
Recommended: Yes
Naresh
Sep 25, 2021
Overall good and great customer service experience
Overall good experience and great support from customer service.
I recommend the public storage
Recommended: Yes
tim conway
Sep 17, 2021
elevator is nice
very easy, looks like a very popular place, glad I got in
Recommended: Yes
Konstantin Komarov
Sep 08, 2021
Cool b
Cool ghhgghjhggghhhhhhgf. Bbnkkb
Recommended: Yes
Happy
Jul 12, 2021
Nice.
Nice friendly people, nice units.
Recommended: Yes
xiaojing Tian
Mar 22, 2021
Very clean and good service
Easy to connect and move in, I am very happy to store my stuff here.
Recommended: Yes
John C. Marquez
Mar 08, 2021
Better bring your own lights.
I reserved the 10x10 unit and had no issues moving my items into storage. The staff was friendly and helpful when I needed to change my gate code. There were available carts to help transport items at the ground floor. The elevator was spacious enough to accommodate the 10ft items I was storing. The ceiling of my units were some kind of metal mesh covering which I did not mind because it generated some airflow in the unit. You can see the ceiling of the whole building through the mesh. One thing that could improve this experience would be to add even a light bulb in the unit. The hallways are well-lit but the unit is dark inside. The ceiling of the building had no lights either. So if you get a unit from here, bring battery powered LED lights. It'll help a lot when moving and looking for items.
Recommended: Yes
Julian Hermosura, Sr
Jan 26, 2021
Friendly and helpful staff made paperwork and moving in easy.
Most friendly and helpful staff made moving in easy and pleasant. A very clean facility.
Recommended: Yes
Joanna
Jun 29, 2020
Great place!
The staff were great and very accommodating. Moving was easy and the facility was very clean.
Recommended: Yes
David
Jun 15, 2020
Insurance requirement is abusive
It is abusive that they force you to buy their insurance even when their website says I can use my own renter insurance. This needs to stop.
Recommended: No
Viraat
May 29, 2020
Good experience
Good experience with the checkin
Recommended: Yes
cameron
May 18, 2020
Great location for storage items
Storage unit was accessible and provided a dolly to move our stuff into storage.
Recommended: Yes
E
Apr 14, 2020
Great accommodation
It was great customer service and I was able to get a storage unit size I wanted.
Recommended: Yes
leigh
Mar 02, 2020
Clean, friendly, easy
We had a very easy time moving our stuff into a storage unit over the weekend. Super friendly people, and the site itself was clean and safe. The only thing I didn't like was being required to buy their lock for $20. If it must be that specific lock, why not just include it in the price? Or at least mention it in the pricing?
Otherwise great place so far.
Recommended: Yes
Danielle Schmidt
Feb 28, 2020
Everyone and the facility itself are...
Everyone and the facility itself are great.
Recommended: Yes
Masby Lau
Feb 28, 2020
The staff is very nice the place is ok
The staff is very nice the place is ok. I don't know the one I book is not the same as the one I saw a week ago for demo. There is some hidden cost which is not a lot but should know ahead of time. The hidden cost is Admin fee, lock fee, the rate only last 6 months.
Recommended: Yes
Lourdes Blanco
Oct 02, 2019
PS employees are doing their best to...
PS employees are doing their best to accommodate every customer needs but of course they cannot please everybody. I feel bad when I read hostile reviews about them. Common! They just work there!
My Veteran boyfriend and I shared 3 units at Burlingame PS. In just 2 months! So far we haven't experienced big deal issues. Thank you.
Recommended: Yes
Barako
Jun 25, 2019
Good customer service and great storage...
Good customer service and great storage facilities, from the availability of handtracks and supplies to the units. Well-kept facilities, too!
Recommended: Yes
Irene
Jun 14, 2019
Lee Ho is wonderful and great security
Lee Ho, the property manager, is wonderful. Always taking care of us. Also the renewed storage space is very secure.
Recommended: Yes
Charie Lemasters
May 15, 2019
Great Ace to stash your precious belongings
Clean, safe, staff is amazing, good location
Recommended: Yes
JM
Apr 08, 2019
The latch of the storage unit has 2...
The latch of the storage unit has 2 holes for the locks which i think is secured enough. It should be optional instead of mandatory or becomes the Public Storage Company's policy that every customer has to buy the lock from them. It costs $20 each lock plus tax which doesn't make any sense to me since i'm paying extra for the insurance as well. Other storage places i went to DOES NOT REQUIRE their customers to buy the locks from them in order to rent the place. It's obvious they're making money from selling the locks in their own terms. Public Storage should rectify this so called Company's Policy Rule ASAP. I think it's a totally rip-off from their customers. Other than this, i think the storage price is fair, the place is clean, the facility is easily accessible, & the environment is secured.
Recommended: Yes
Marcus Oliver Wurnitsch
Nov 26, 2018
Easy and friendly
Easy and friendly. Good explanation of how it all works.
Recommended: Yes
LeeAnn
Jul 20, 2018
Everything went smoothly
Everything went smoothly. Would appreciate a light outside of my unit, it is VERY dark and there is a junction box, should be easy. Unit A017,
Recommended: Yes
Daymian Snowden
Jun 06, 2018
Storage Made Easy!
Clean, easy, and affordable. What more could you want?
Recommended: Yes
Sastisfied Cient
Sep 25, 2017
Staff was excellent and they were ...
Staff was excellent and they were pleasant to work with... Also, the facility is cleaned and very well-maintained...
Recommended: Yes
Mi Sa
Jul 24, 2017
the lady who helped me set up my unit ...
the lady who helped me set up my unit was very patient and showed me several different sizes to make sure i got what i needed. i had originally started with a unit that was way too small.
Recommended: Yes
Lynn Friday
Jun 27, 2017
Friendly excellent service.
Friendly excellent service. Clean and organized facilty
Recommended: Yes
The squirtle Brothers
Jun 07, 2017
I have been using public storage for long time. This location is the best. Lee ho and team is the best. Highly recommended
Recommended: Yes
Siutiti Lataimua
Jun 03, 2017
Lee ho is awesome. Remember me from previous rental. Appreciate her professionalism. Good job recommending packing supplies.
Recommended: Yes
Chuckie
Jun 01, 2017
Fast deal with Low prices
Fast deal with Low prices. Environment is great too. Good security. Nice staff. Clean place.
Recommended: Yes
Riddhi Chauhan
May 25, 2017
Great customer service
Great customer service. Easy access to storage. Friendly staff
Recommended: Yes
Taku Inaba
May 24, 2017
This location is very clean and staffs ...
This location is very clean and staffs are very friendly and helpful!
Recommended: Yes
Robert Rodis
May 18, 2017
Lee Ho deserve SIX STARS!! Exceptional managerial approach. As a handicap customer, she patiently helped me with showing the area and finding the best location for my convenience with the best price. She is also able to recommend a lot of packing materials i am not aware of and advices on how to pack them. I am absolutely impressed!
Recommended: Yes
Katrina Juliano
Apr 08, 2017
This place is wonderful! Going to get storage on weekend is a chore but when you come to this place, Lee makes it a fun experience.
She has the best customer service, knowledgeable and gives you tips that are really helpful especially for first time storage renters like me. Its refreshing to see a person who enjoys their work and is always willing to help.
I'm so glad we found this place! Thank you Lee!
Recommended: Yes
Patti Perelliminetti/Andrew
Apr 04, 2017
I like the manager at the Burlingame ...
I like the manager at the Burlingame location. She is the only reason I do not use Extra Storage. Lee ho! Otherwise, my new experience is good. Old one is terrible. Your older facility next to 1811 Adrian road is in horrible condition. Doors don't work, outer doors are busted, no one ever cared for the 6 years I was there. Tons of crime and theft. Lee Ho cared but she could not help me. Plus the price gouging!! I may downsize again at the end of my 1 year contract cause you guys just keep raising rents. Move to your competitors. I will not accept being rip-off again. If that's what it takes. I find Public Storage Corporate to be a bunch of non-caring capitalists. Cheers to you!
Recommended: Yes
Eric K.
Apr 04, 2017
I had a great experience moving
I had a great experience moving. Lee Ho is super nice and very helpful.
Recommended: Yes
Myron Hewski
Oct 18, 2016
All good from the beginning to the end
Couldn't have asked for a better experience. In and out fast, great price and excellent customer service.
Recommended: Yes
Talita Kupu
Jul 05, 2016
Great service
Excellent customer service and great place.
Recommended: Yes
Liz G.
Aug 13, 2014
efficient
The store manager was extremely helpful and friendly. They gave me a unit that was exactly what I wanted. I had shopped in the area for prices and they were the best. I didn't anticipate the insurance for the unit. It is mandatory to have so fyi-renter beware on any unit. At this particular storage place, the 10x10 is shorter more 9x9. But I knew that. I liked the cleanliness and security. Well worth it. Go here if you are wanting a great customer oriented experience.
Recommended: Yes
Nancy Cochran
Mar 19, 2014
GREAT CUSTOMER SERVICED
On a whim I cleaned out the garage, took a ride to Public Storage on Rollins road. She was extremely nice and showed me the selection I thought would work and it was perfect. I cleaned and boxed and brought everything down. They even helped ( Alex and his teenage son) me unload. They are community members and it shows.
Recommended: Yes
Daniel Bordin
Feb 13, 2014
There when you need them.
I have had a very good experience with Public Storage. And I continue to have a great experience with the confidence of knowing that my items are stored safely and securely. The owners/operators of my Public Storage, Lee Ho and her husband are always so pleasant. Thank you:)
Recommended: Yes
