Public Storage - Burlingame - 1811 Adrian Road

No Customer Service

I was able to get paper work done quickly but when I returned to find my space I could not find it. It was after hours and there was no one to help me. I was not given a map or any information other than the number and what building. But the storage spaces numbers are not consecutive. There were no carts to move items and the gate locks at 9pm with no way out. Worse experience I have ever had with a storage facility. It should have taken only 30 minutes it took hours to get done.

Recommended: No

Everything went smoothly, from renting on-line to storing my items!

The on-line process was easy, and the staff is terrific!!

Recommended: Yes

Pleasant resoucefull

He made Check in easy fast n his team worker there a great team.

Recommended: Yes

Storage during moving

Done online the night before, than moved in the next day🥰

Recommended: Yes

Only 2 bed dolly’s for the hole complex! Why?

You need MORE flatbed dollyтАЩs please ЁЯЩП

Recommended: Yes

Should provide map of unit and how to best access it

Should provide map of unit and how to best access it

Recommended: No

The best self storage

Self-storage can indeed be a very useful service for many people, providing extra space to store belongings that may not fit at home or in the workplace. It's convenient for various situations like moving, decluttering, or storing seasonal items. Also, the process and cleanliness are key factors that make self-storage a great service. The organized and secure environment ensures that your belongings are well-maintained and easily accessible whenever you need them. Plus, the cleanliness adds to the overall experience, making it a reliable choice for storing items safely. Have you used self-storage before, or are you considering it for future needs? You absolutely should !!

Recommended: Yes

Clean, convenient and secure

Clean, convenient and secure. Great storage facility

Recommended: Yes

Cheap easy to get in and out

Lowest price I could find. Quick and easy to secure. Twice as big as my last space for less. Friendly helpful people. All the codes worked smooth unlike my last storage. I Wish I came here first.

Recommended: Yes

Easy and quick

Loved being able to book online. Feels safe having the Bluetooth entry.

Recommended: Yes

Very helpful personnel

The employee in the facility helped me immensely, he was polite, very helpful and quick!

Recommended: Yes

Clean and nice

Nice staff, clean facility, new storage units

Recommended: Yes

Nice and well maintained, no issues.

It’s great, well lit, tidy and easily accessible. Only way it could be better is it it were open 24 hours.

Recommended: Yes

easy, accessible and safe

I had an easy time booking ahead on line and good customer support service. The facility is clean and parking plentiful. There were hand carts available most of the time or after waiting about 10 mins.

Recommended: Yes

Just what I needed for reasonable price

Nice customer service and clear instructions to a unit perfect size for what I needed to store

Recommended: Yes

Hidden fees and not enough moving carts

Lots of hidden fees. Moving into your storage unit isn’t easy with the limited number of carts and entrances make sure to have some help

Recommended: Yes

Great location

It has been a great experience, and friend staff

Recommended: Yes

Not enough carts

Not enough carts at this facility

Recommended: No

Starting A New Journey In My Life

Treated w/ A1 CSV And z got a really good deal

Recommended: Yes

Unsure

No carts caused big problems ………,,,.,

Recommended: Yes

Easy in and out...and very clean

Very pleased with the service so far. I never had to seek out anyone when I arrived. Everything was handled electronically...very convenient and efficient.

Recommended: Yes

Great storage unit

Clean facility and location is perfect! Prices are fair too.

Recommended: Yes

OK...

Need More Dollies For The CUSTOMERS...

Recommended: Yes

Large clean facility

Large clean facility at a convenient location. Amazing customer service for all your storage needs/concerns. The only negative is the keypad entry using the app rarely works.

Recommended: Yes

self move in out of office hours

Got the access code before move in but they didn't give me any direction or map of my storage locker, absolutely no way to find it. Just wait 1 hour until the staff came to work to get help. DON'T move in out of the office hours, will not get any help.

Recommended: Yes

Extremely clean and secure facilities

Most affordable in the area, extremely easy and quick to get started, very clean facilities from front door to storage unit. Love the extra security, even if you have to punch in your code several times.

Recommended: Yes

Excellent

The facility is very large. Had a hard time finding it, but once I did i was happy. Very clean, Very secure, the gentlemen at the front desk were very helpful. The only thing I can think to complain about is, they need to make some maps up for customers to take with them. Other then that everything was great.

Recommended: Yes

Brand new and clean

This facility is brand new and very clean. The storage is climate controlled which is a plus. The office staff was helpful and explained the site, the locks, and unit sizes.

Recommended: Yes

Clean and easy to access

The 9 x 10 unit is more than enough room for my things, and moving in was easy.

Recommended: Yes

Clean and secure

Very secure and clean. Quick and efficient check in process.

Recommended: Yes

Go online to find a great rate!

Great rate on a 10x10 storage unit and moved in same day I fill out paperwork!

Recommended: Yes

Quick tour, check-in, and move-in

Reserved a unti throught the website and decided to take a look at it before signing papers. Unit was clean and everything we expected (especially because it was on thr first floor). Signed the necessary papers which took less than 10 minutes and all done! Customer service was great and the entire process was quick and smooth.

Recommended: Yes

It was difficult to get information until the day that you actually pay.

They make you buy their lock that only works at their location and you have to return when you move out. There aren’t any lights inside the storage unit.

Recommended: Yes

Smooth transaction

jjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjj j

Recommended: Yes

Great experience

Very helpful & clean & quiet & seems safe.

Recommended: Yes

Nice brand new facility

Nice brand new facility, very helpful team

Recommended: Yes

nice, clean facility

Staff are friendly and efficient.

Recommended: Yes

Book online first.

Clean and has carts to use in the facilities which is nice. The regional manager onsite was probably a little stressed that day that I had gone in to rent. He was pretty rude when I had some general and basic questions, especially for someone who has never rented a storage before in their life. He basically told me to go away and come back later because he couldn't help me, great start. I did not know what I was doing or how anything worked during the process, but I was happy when the other employee came back and was able to actually help me get a space rented and moved in less than 30 minutes later. I wish I did the whole process online before arriving though, it would have been much simpler.

Recommended: No

Clean and new building

Clean. New building. Hate that im all the way at the back of building and i have to walk soooo far from elevator even though i saw plenty of available units next to elevator but i guess they have their reasons.

Recommended: Yes

Helpful and accommodating

Staff was helpful in letting us view this unit prior to renting and very accommodating in the process.

Recommended: Yes

really easy move in process

was able to handle the whole move in online and showed up and everything was just ready for me! really great experience

Recommended: Yes

Very clean

Quick and easy rental. App for payment is great and site is clean

Recommended: Yes

Overall good and great customer service experience

Overall good experience and great support from customer service. I recommend the public storage

Recommended: Yes

elevator is nice

very easy, looks like a very popular place, glad I got in

Recommended: Yes

Cool b

Cool ghhgghjhggghhhhhhgf. Bbnkkb

Recommended: Yes

Nice.

Nice friendly people, nice units.

Recommended: Yes

Very clean and good service

Easy to connect and move in, I am very happy to store my stuff here.

Recommended: Yes

Better bring your own lights.

I reserved the 10x10 unit and had no issues moving my items into storage. The staff was friendly and helpful when I needed to change my gate code. There were available carts to help transport items at the ground floor. The elevator was spacious enough to accommodate the 10ft items I was storing. The ceiling of my units were some kind of metal mesh covering which I did not mind because it generated some airflow in the unit. You can see the ceiling of the whole building through the mesh. One thing that could improve this experience would be to add even a light bulb in the unit. The hallways are well-lit but the unit is dark inside. The ceiling of the building had no lights either. So if you get a unit from here, bring battery powered LED lights. It'll help a lot when moving and looking for items.

Recommended: Yes

Friendly and helpful staff made paperwork and moving in easy.

Most friendly and helpful staff made moving in easy and pleasant. A very clean facility.

Recommended: Yes

Great place!

The staff were great and very accommodating. Moving was easy and the facility was very clean.

Recommended: Yes

Insurance requirement is abusive

It is abusive that they force you to buy their insurance even when their website says I can use my own renter insurance. This needs to stop.

Recommended: No

Good experience

Good experience with the checkin

Recommended: Yes

Great location for storage items

Storage unit was accessible and provided a dolly to move our stuff into storage.

Recommended: Yes

Great accommodation

It was great customer service and I was able to get a storage unit size I wanted.

Recommended: Yes

Clean, friendly, easy

We had a very easy time moving our stuff into a storage unit over the weekend. Super friendly people, and the site itself was clean and safe. The only thing I didn't like was being required to buy their lock for $20. If it must be that specific lock, why not just include it in the price? Or at least mention it in the pricing? Otherwise great place so far.

Recommended: Yes

Everyone and the facility itself are...

Everyone and the facility itself are great.

Recommended: Yes

The staff is very nice the place is ok

The staff is very nice the place is ok. I don't know the one I book is not the same as the one I saw a week ago for demo. There is some hidden cost which is not a lot but should know ahead of time. The hidden cost is Admin fee, lock fee, the rate only last 6 months.

Recommended: Yes

PS employees are doing their best to...

PS employees are doing their best to accommodate every customer needs but of course they cannot please everybody. I feel bad when I read hostile reviews about them. Common! They just work there! My Veteran boyfriend and I shared 3 units at Burlingame PS. In just 2 months! So far we haven't experienced big deal issues. Thank you.

Recommended: Yes

Good customer service and great storage...

Good customer service and great storage facilities, from the availability of handtracks and supplies to the units. Well-kept facilities, too!

Recommended: Yes

Lee Ho is wonderful and great security

Lee Ho, the property manager, is wonderful. Always taking care of us. Also the renewed storage space is very secure.

Recommended: Yes

Great Ace to stash your precious belongings

Clean, safe, staff is amazing, good location

Recommended: Yes

The latch of the storage unit has 2...

The latch of the storage unit has 2 holes for the locks which i think is secured enough. It should be optional instead of mandatory or becomes the Public Storage Company's policy that every customer has to buy the lock from them. It costs $20 each lock plus tax which doesn't make any sense to me since i'm paying extra for the insurance as well. Other storage places i went to DOES NOT REQUIRE their customers to buy the locks from them in order to rent the place. It's obvious they're making money from selling the locks in their own terms. Public Storage should rectify this so called Company's Policy Rule ASAP. I think it's a totally rip-off from their customers. Other than this, i think the storage price is fair, the place is clean, the facility is easily accessible, & the environment is secured.

Recommended: Yes

Easy and friendly

Easy and friendly. Good explanation of how it all works.

Recommended: Yes

Everything went smoothly

Everything went smoothly. Would appreciate a light outside of my unit, it is VERY dark and there is a junction box, should be easy. Unit A017,

Recommended: Yes

Storage Made Easy!

Clean, easy, and affordable. What more could you want?

Recommended: Yes

Staff was excellent and they were ...

Staff was excellent and they were pleasant to work with... Also, the facility is cleaned and very well-maintained...

Recommended: Yes

the lady who helped me set up my unit ...

the lady who helped me set up my unit was very patient and showed me several different sizes to make sure i got what i needed. i had originally started with a unit that was way too small.

Recommended: Yes

Friendly excellent service.

Friendly excellent service. Clean and organized facilty

Recommended: Yes

I have been using public storage for long time. This location is the best. Lee ho and team is the best. Highly recommended

Recommended: Yes

Lee ho is awesome. Remember me from previous rental. Appreciate her professionalism. Good job recommending packing supplies.

Recommended: Yes

Fast deal with Low prices

Fast deal with Low prices. Environment is great too. Good security. Nice staff. Clean place.

Recommended: Yes

Great customer service

Great customer service. Easy access to storage. Friendly staff

Recommended: Yes

This location is very clean and staffs ...

This location is very clean and staffs are very friendly and helpful!

Recommended: Yes

Lee Ho deserve SIX STARS!! Exceptional managerial approach. As a handicap customer, she patiently helped me with showing the area and finding the best location for my convenience with the best price. She is also able to recommend a lot of packing materials i am not aware of and advices on how to pack them. I am absolutely impressed!

Recommended: Yes

This place is wonderful! Going to get storage on weekend is a chore but when you come to this place, Lee makes it a fun experience. She has the best customer service, knowledgeable and gives you tips that are really helpful especially for first time storage renters like me. Its refreshing to see a person who enjoys their work and is always willing to help. I'm so glad we found this place! Thank you Lee!

Recommended: Yes

I like the manager at the Burlingame ...

I like the manager at the Burlingame location. She is the only reason I do not use Extra Storage. Lee ho! Otherwise, my new experience is good. Old one is terrible. Your older facility next to 1811 Adrian road is in horrible condition. Doors don't work, outer doors are busted, no one ever cared for the 6 years I was there. Tons of crime and theft. Lee Ho cared but she could not help me. Plus the price gouging!! I may downsize again at the end of my 1 year contract cause you guys just keep raising rents. Move to your competitors. I will not accept being rip-off again. If that's what it takes. I find Public Storage Corporate to be a bunch of non-caring capitalists. Cheers to you!

Recommended: Yes

I had a great experience moving

I had a great experience moving. Lee Ho is super nice and very helpful.

Recommended: Yes

All good from the beginning to the end

Couldn't have asked for a better experience. In and out fast, great price and excellent customer service.

Recommended: Yes

Great service

Excellent customer service and great place.

Recommended: Yes

efficient

The store manager was extremely helpful and friendly. They gave me a unit that was exactly what I wanted. I had shopped in the area for prices and they were the best. I didn't anticipate the insurance for the unit. It is mandatory to have so fyi-renter beware on any unit. At this particular storage place, the 10x10 is shorter more 9x9. But I knew that. I liked the cleanliness and security. Well worth it. Go here if you are wanting a great customer oriented experience.

Recommended: Yes

GREAT CUSTOMER SERVICED

On a whim I cleaned out the garage, took a ride to Public Storage on Rollins road. She was extremely nice and showed me the selection I thought would work and it was perfect. I cleaned and boxed and brought everything down. They even helped ( Alex and his teenage son) me unload. They are community members and it shows.

Recommended: Yes

There when you need them.

I have had a very good experience with Public Storage. And I continue to have a great experience with the confidence of knowing that my items are stored safely and securely. The owners/operators of my Public Storage, Lee Ho and her husband are always so pleasant. Thank you:)

Recommended: Yes