Public Storage - Campbell - 509 Salmar Ave

We were given only 15 days...

On September 14th we received an email from Public Storage starting out, "As we notified you on August 31, 2020, the storage facility located at 20565 Valley Green Drive, where your goods are currently stored, is undergoing a renovation project than will begin on October 1, 2020." It continues on to tell us to ... transfer your goods to a new storage space later than September 30, 2020." We did not receive any notification on August 31, 2020 from Public Storage either by email, postal mail or by phone call. We did receive emails from Public Storage on August 12th (monthly storage invoice) and September 2nd ("Your Payment Receipt # 871388272), but nothing on August 31st. We were given only 15 days to find storage space at a different facility when all of the other renters were given 31 days (assuming they received the 9/31/20 Notice). As a consequence, we found that there were zero storage units available at all of the facilities within a reasonable driving distance. As a tech exec that has worked for the best user experience companies in the world, Apple, Intel, and Nokia, I say to you that your management decision process is deeply flawed. If, in mid-July there was even a 50-50% chance that this renovation project would start on September 1st, then PS management should have directed Marketing to alert customers to that possibility. Giving Finance greater power in decision making over the customer notification strategy than Marketing/Customer Service puts PS squarely in the company of those who only give lip service to user experience. The only reason I gave PS a poor rating and not bad was because your customer service has done a phenomenal job at helping people find storage units at other PS sites. I rate Customer Service firefighting (pulling PS bacon out of the fire) a Great, and it would be even better if they enthusiastically found units for displaced customers at all storage companies rather than just PS sites.

Recommended: No

Diane was awesome to work with

Diane was awesome to work with! Love her attitude!

Recommended: Yes

Cassandra was great

Cassandra was great. She knows her product. She knew what I thought I needed wasn't going to work and she was right.

Recommended: Yes

In goog confidence I would confidently ...no brainer

In goog confidence I would confidently recommend your company

Recommended: Yes

Great customer service

Great customer service

Recommended: Yes

I would definitely recommend

I would definitely recommend. The folks at the front desk were pleasant, helped me pick out the right storage unit for my needs, and explained how I could best take advantage of discounts.

Recommended: Yes

This is our first dealing with Public ...

This is our first dealing with Public Storage, but we chose this location because of the location near our home, the front desk Customer Service, the cleanliness of the storage unit itself and the most accommodating hours for access.

Recommended: Yes

I have rented at this location before and I keep comig back because the customer service is so good.

Recommended: Yes

I recently needed storage and used the Salmar location. The facility was brightly lit and very clean. Also, I purchased some packing paper and boxes, very good quality. Cassandra was very professional and helpful. Would use this location again!

Recommended: Yes

Ask for cassondra! She helped me so much during such a hard time. Moving is NEVER easy for anyone but she made the rental process fast and easy and explained everything and gave me the reassurance I needed that everything was ok. Thank you times a million CASSONDRA!

Recommended: Yes

Awesome Customer Service

I spent the better half of my morning on Sunday shopping for a storage facility for my business. My search was over when I entered your facility on 09/18/2016 The representative that assisted me was polite and calming and assured me that I would be taken care, and was I ever. As a matter of fact, I not only rented my unit on the spot, I paid in advance for moths to come. Thank You for the kind service.

Recommended: Yes

The customer service at this location from the specific employee named Elizabeth was amazing, awesome and fantastic she kept took my number and reserved the perfect storage unit for me she helped me out so much helping me find a unit within my budget i am extremely grateful for her. Thank you Elizabeth i truly do think your a great person.

Recommended: Yes