April
Sep 28, 2024
Selfstorage
STACY at selfstorage Carlsbad is AMAZING very helpful and knowledgeable also the facility is very clean and safe HIGHLY RECOMMEND
Recommended: Yes
Anna
Sep 18, 2024
Stacey is the best
I was having a hard time figuring out what size storage unit I needed and Stacey spoke to me several different times to help me determine. I ended up with the perfect size for my stuff and she was attentive and available to help make move-in day easy. She even made sure to check in before going on her lunch break to make sure we were doing ok. Truly great customer service and I really appreciated it. After having such nice conversations on the phone I was actually excited to meet her in person!
Recommended: Yes
Joe
Feb 21, 2023
Customer service
On the day of move in the lock wasn't working correctly. The manager was too busy to assist so I went and purchased another lock. Then a day later I called to speak with her and she said I have to go back and change lock she doesn't take appointments I just have to find her while she is making her rounds.
Recommended: Yes
Anita Hanna
Jan 08, 2023
Does anyone work there?
Does anyone present on the premises? I would like to submit insurance paperwork but the doors are always locked during open hourd
Recommended: Yes
Caroline
Jul 24, 2022
okay...
Hard to get a hold of someone at the office. No phone number available
Recommended: Yes
The Dude
Jun 16, 2022
crazy times get crazy prices
Good clean facility efficient operations. The app almost never works for getting in and out of the facility. We are in a free market economy.....same storage unit one year later 100 bucks more per month!
Recommended: Yes
So accommodating and nice to me that night I've been going through a rough time and he absolutely made me laugh and made my expe
May 20, 2022
The office guy was absolutely knowledgeable helpful prompt and super nice
I forgot the name of the clerk you have working in office but I must say he was so accommodating and nice to me that night I've been going through a rough time and he absolutely made me laugh and made my experience delightful when I left thank you so much for hiring him he is absolutely an excellent asset to your company
Recommended: Yes
John S
Apr 14, 2022
New facility, quite nice
Check in was easy, and access and location has been goid
Recommended: Yes
Dave
Apr 02, 2022
Good ideas but poor execution
They have more advanced features than most storage facilities, such as using app on phone to unlock/open nearby gate/door/elevator. Only problem is, any time you want to get in the door to the building, it prioritizes the elevator, so you're standing at the door pressing "open" on your phone, and the inside elevator opens instead of the door to the building. So then you have to go enter the code on the box. Basically makes the quick-open feature of the app useless. Also, the loading area by the door is pretty tight--room for only 2 cars plus handicapped spot. And I know storage facilities can attract "interesting" people, but when I unloaded, there was a guy parked at the door entrance BLARING 70s music from his car while occupying one of the few carts and fixing a kite in his car. For like an hour. Like it hurt my ears every time I came to get a load from my car.
Recommended: Yes
Sherry Pedersen
Mar 25, 2022
Great and clean!
New storage facility. Great instructions for move in and carts avails. Thank you
Recommended: Yes
Sarah
Mar 03, 2022
Move in complete
Easy move it up unable to access restoration online prior to moving in
Recommended: Yes
Tiffany Hall
Feb 06, 2022
Very clean facility, friendly staff.
Moved in a few days ago and was happy with how well kept and secure the place seems. I was not a fan of the required insurance at an additional cost per month. It was something I was not aware of when signing up online nor was it mentioned when I received a call from the facility to confirm my reservation. There’s also an app that you can apparently use to access the doors and gates but mine does not work. Other than that the unit it very clean, plenty big enough for my belongings, and the staff was friendly and helpful.
Recommended: Yes
Lee R
Dec 23, 2021
Newer facility
Management followed up with us to make sure everything was good. Unit was clean and dry even after a major rainstorm.
Recommended: Yes
Jake
Dec 19, 2021
very. ice facility
wold book here again, public storage website app and customer service though is a hassle
Recommended: Yes
alex powell
Dec 16, 2021
everything went very smoothly, exactly as they advertised!
no extra charges thrown in randomly! very friendly and helpful. the app works perfectly also
Recommended: Yes
Kimberly Coup
Oct 19, 2021
Yes it is
Clean and easy to get in to but wish time available to go there was extended
Recommended: Yes
David Landry
Oct 03, 2021
Outstanding service
I am impressed with this storage site. Very clean a the service from Brenda there was very professional and polite as she could be. Thank you
Brenda
Recommended: Yes
Eden
Oct 02, 2021
Moved in
Good set up, easy to move in,
Recommended: Yes
Peter Drees
Sep 05, 2021
No dollies or carts for moving in
The facility had only one hand cart for the entire place. Multiple people needed to use it at the same time. That is unacceptable for a storage facility
Recommended: No
Elena
Aug 30, 2021
潇摯
Good Good. Good good good no jock thank you thank you thank you tha
Recommended: Yes
María Solorio
Aug 26, 2021
Friendly staff, clean space.
It was a bit time consuming finding our space on our own, but the manager came to help us and she was awesome. Very friends and helpful. After that it was easy to go from our car to the space.
Recommended: Yes
Maureen Battis
Aug 16, 2021
潇摯
Very clean and nice location. Easy to find and great prices.
Recommended: Yes
Charlene McCorry
Aug 04, 2021
Best pricing for your needs
Within minutes of discussing my needs and situations and being under a budget I was paired up with a storage unit to fit everything that I needed taken care of.
Super fast and easy.
Definitely a stressful situation put at ease.
Thank you
Recommended: Yes
Steve
Aug 02, 2021
The online 800 service used to find this facility was great
The online 800 service used to find this facility was great
Very helpful from start to finish finding and reserving and when I arrived at the unit to complete the lease the registration manager there was excellent
Recommended: Yes
態汲
Jul 31, 2021
Very nice facility
Very nice, new and clean. Check in was supper easy and smooth and staff were great. I’d highly recommend this storage facility.
Recommended: Yes
Anthony Salvatore
Jul 22, 2021
Cleanest facility I've seen
Great customer care at site. Clean facility and easy to navigate place. Would recommend
Recommended: Yes
