Lydia Gutierrez
Sep 13, 2024
Increases
This storage facility doesn't have a set increase 6 mon or annual rental prices. The owner decides when and how often Owner wants to increase and how much. Public Storage Facilites have a 6month increase giving you time to save and relocate or your home is ready for move in. As I said this facility is good for a month service or two. Be aware of pricing when looking at offers and deals they double after promotion ends. I do not want anyone to lose their hard worked belongings because storage owners abuse our needs. Be blessed and stay informed as questions
Recommended: No
Jarvis
Nov 14, 2023
Helpful staff
My first time using storage. No question I asked was treated as too silly.
Recommended: Yes
Denise
Nov 07, 2023
Good unit
Very clean place. I would definitely recommend to friends and family.
Recommended: Yes
Lydia
Oct 05, 2023
Yes i would.
Yes I would .it close by , and the price is good .
Recommended: Yes
Ricardo Avalos
Oct 01, 2023
Yes the Trojan Storage is the place to store your item's.
I am 100% sure everyone will love and enjoy a satisfying clean and safe from burglary. This place even gives you a discount for you new unit.
Recommended: Yes
Abbas T.
Jul 24, 2023
Online rental process is streamlined and super-efficient!
Every other part of my moving experience has been expensive and drawn out. So it pleased me to no end to have the renting of my unit take me less than ten minutes in total online!!
Recommended: Yes
Sayali
Jun 01, 2023
Well maintained
This is the cleanest storage facility I have ever been to. It always smells so clean and the facility is always well maintained.
Recommended: Yes
Jan Horacek
May 27, 2023
Good storage place.
Very good customer service. Clean modern facility.
Recommended: Yes
Veronica Gutierrez
May 16, 2023
the best
first time i rented storage space without feeling as if signed a contract with strings attached
Recommended: Yes
Andrea R
May 16, 2023
Great service
Great service the place is clean. I really recommend Anthony
Recommended: Yes
Austin
Apr 28, 2023
Great facility and staff
Apart from some miscommunication everything is fantastic
Recommended: Yes
TIM YUEN
Apr 24, 2023
They me GOOD service .l like it.i will recommend this facility to my friend
They me GOOD service .l like it.i will recommend this facility to my friend
Recommended: Yes
Jose ARC EO
Mar 29, 2023
I love it very nice peoples
Excellent service very nice place I love it
Recommended: Yes
Antonino Alicea
Mar 28, 2023
Lack of communication and information
Lack of communication. Called front desk the day before to confirm the reservation and if there was anything else I should know about the rental. They were busy and told me they will call me back. Employee didn't. I had to call back again later and to my surprise, they never shared all the hidden fees additionally to the rent. Administration fees, have to buy the lock they have, insurance...etc. This information needs to be shared when making a reservation. No excuses! I mentioned I'm trying to understand all these fees, an employee got annoyed and passed the phone to someone else and I was told, quote: "You don't have to rent here if you don't want to, these are the rules." Unfortunately for me, the moving truck and employees were already booked for the next day. There is no time to change the plan on my end. I plan to be there for a few months, if the attitude doesn't change, I'm taking my business somewhere else.
Recommended: No
Melanie
Feb 21, 2023
The facility is immaculate & Anythony is GREAT!
The facility is immaculate and so secure. That's the first thing I noticed, but the most outstanding part of my experience was working with Anthony. He is the epitome of customer service. He explained everything perfectly and with so much care.
Recommended: Yes
Michael Sauerwein
Feb 14, 2023
Clean, professional, well-priced, but bring your own carts after hours.
I was satisfied with everything at Trojan Storage during my move-in. I enrolled online, paid online, only spent a few minutes at the front desk checking in, and the place was very clean. Carts are available for use (with a photo ID) during regular office hours until 6pm. If you are storing stuff from 6 to 7pm, the carts are not available. The place is huge, so I recommend brining your own cart for that hour. Otherwise you will be hoofing your stuff by hand.
Recommended: Yes
Isela Leon
Jan 02, 2023
Excellent customer service
Very helpful. Excellent customer service . Everything was explain to me really clear
Recommended: Yes
John
Nov 30, 2022
I was pleased with the customer service
It is a nice well kept facility and all the employees are nice and helpful
Recommended: Yes
LaShonda Robinson
Nov 06, 2022
Great location CS excellent..clean..secure
Perfect..I live this location..I give them a five star
Recommended: Yes
Michael
Nov 06, 2022
Check your surrounding
Place is clean and nice and there's a cemetery right next to it
Recommended: Yes
diana g lemus
Oct 30, 2022
better than I expected
I was going to handy storage they had emergency issues & would be closed all weekend, when I needed my storage so, I looked for another place. it was meant to be I was pleasantly surprised I got more security & climate contro,, brand new facility, great job staff members ur real team players!
Recommended: Yes
Luke Patterson
Sep 27, 2022
Thanks Anthony!
Anthony was a really big help, great customer service from him.
Recommended: Yes
Ranfred Johnson
Aug 19, 2022
Very nice
Very friendly, place is clean and security is good
Recommended: Yes
Lorenzo Walker
Aug 17, 2022
The Best Customer Service Team in Commerce
John and George surpassed the criteria standard set for Honesty, Reliability, Personableness and the like. I was put at ease when I decided to rent the unit and John and George explain in great detail the process, rules and expectations of both Trojan Storage and myself. I received courteous and prompt unwavering service from both John and George. I joked to John that if both he and George was cloned they could be used at all aspect of Customer Service platforms throughout businesses nation-wide and every customer encounter would produce a 5 Star Rating for both of them.
Recommended: Yes
Juan
Aug 09, 2022
More than adequate
I like it. I was hoping for a cheaper long-term payment, but I guess it'll do for now.
Recommended: Yes
Sajma Wittmann
Aug 03, 2022
Best storage
Very good service, clean, Preis is very good and the personal is very nice ЁЯШН
Recommended: Yes
Audrey Esomonu
Jul 25, 2022
Excellent customer service and fair price
Representative was patient and helpful. The move in was easy!
Recommended: Yes
Monica Rodriguez
Jul 10, 2022
Reasonable prices
I've rented storage before and this is by far the best one I've rented
They have dolls and carts at your disposal so no worries about breaking your back .
Recommended: Yes
Andrew R Harnen
Jul 09, 2022
Good for us
Great for us and our current needs, pricing was good
Recommended: Yes
Nora
Jun 30, 2022
Nice storage facility
Very nice and super clean. A little expensive, but they had a special offer that helped reduce the cost.
Recommended: Yes
brenda juan
Jun 27, 2022
Amazing place
Nice and easy process ! Clean place
Recommended: Yes
Victoria
May 29, 2022
Best Storage facility Ever
Customer service is Excellent and go the extra mile to make sure we have the best experience throughout our moving situation... Thank you greatly
Recommended: Yes
Eugene
May 27, 2022
Nice service
fast and nice service. The unit is convenient looks safe. I would like to highly recommend this place.
Recommended: Yes
Judy Carrillo
May 19, 2022
Excellent
I’m happy with the service from Agent Chris.
Recommended: Yes
Nicolas Nieves
Apr 27, 2022
Muybonita
Toda el area de esta location esta muy bonita y personal muy amable.
Recommended: Yes
George M
Apr 23, 2022
Excellent service
Great location not too far from the freeway. Very clean and friendly staff.
Recommended: Yes
Carlos Ochoa
Feb 28, 2022
Great customer service, staff will go out of their way
It was worth it, great experience
Recommended: Yes
Chreina
Feb 22, 2022
Big free place
Nice and friendly .I love this location
Recommended: Yes
carlos
Feb 21, 2022
very clean
i like the facility and how accessible it is. everything is very new and clean.
Recommended: Yes
ROBERT PEDREGON
Dec 31, 2021
None at this point
Pricing a bit cheaper by couple of dollars.
Clean and easy access, no problem.
Recommended: Yes
Jenn 8A
Dec 30, 2021
Great and fast experience
The experience was great and fast. I reserved the unit the night before. I received a call the morning of to confirm my reservation. I arrived at the storage facility, completed easy and fast paperwork. I received a free dolly, and was able to move my things in immediately. It was a great and fast experience. I would highly recommend this location to all my family and friends in the area.
Recommended: Yes
Courtney L
Dec 02, 2021
Quick & Easy
The process was quick and easy. The customer service was excellent! I couldn’t have asked for anything more! The only thing is I wish they had smaller drive up units and better pricing!
Recommended: Yes
Yesenia J.M
Nov 14, 2021
Very Satisfied
Its my first time having to get a storage and at last minute. I went on line and found this place for such a good price, I could not believe it so I reserved it on line and within a few minutes I had a call from them to confirm. All I did is go check it out, got paperwork done, paid and that was it! Fast service, safe place to store my belongings and for an amazing price it couldn’t get any better! :)
Recommended: Yes
