West Coast Self-Storage Daly City

Great place

Great safe place to store your belongings and not have to worry. Would definitely recommend.

Recommended: Yes

Easy and Friendly

Carmen & staff were very active and accommodating. Called us a few times to ensure we were still reserved. Got my daughter moved in without a hitch.

Recommended: Yes

Just the space I need while moving apartments

My 5 x 5 unit is located not too far from the elevator and was spacious enough for all my small belongings from my bedroom. The customer service has been consistently informative and accommodating while I prepared to move in.

Recommended: Yes

Very plaesed!

Very pleased! Good place!!!!!!!!!!!!!!!!!!!!!!!!!

Recommended: Yes

Excellent - clean friendly easy

Excellent - clean friendly easy

Recommended: Yes

They lied about the rate

I booked a 7.5 x 10 unit for $169 a month, first full month free in January. March 1st they’re telling me my bill is $249 + insurance. No notice of a rate increase, no mention of it when we signed the contract.

Recommended: No

Excellent customer service

I love the woman that helped me move in (Filipina woman, with Giants and Niners tattoos her forearms). It made such a difference for an already stressful move to begin with.

Recommended: Yes

New and clean and friendly staff

Very nice location and friendly staff

Recommended: Yes

Totally disorganized

Clean but totally disorganized. Information you get depends on who’s working. Got repeated invoices though I had already signed to vacate. They lost my records - or at least one person did. Took over an hour just to hand in my keys due to their disorganization. Super slow elevators. Wouldn’t use again.

Recommended: No

Horrible Customer service.! NIGHTMARE!

WE had purchased the insurance~ A totally waste... they refused to help us when truck locked up( not driveable) and we couldnt get it to unlock (move steering wheel). The girl said," she had no idea what to do? she didnt know anything mechanical!" She said," WE had to contact tow company "on our own" with a cell phone"!. We are seniors and do not Have cell phones. They REFUSED to help us! it took 3 hours to get it resolved... We had to get a friend to help us...then we got a flat tire - Tow truck driver said, the tire was balled not safe! and again they would not help us. They refused to make a call to tow company again....they said," it was too much trouble to relay the info to tow company".... ???? We could not use our own AAA service, since it was considered a commercial vehicle as rented. Again it took another 3 hours to get any help...they even hung up on us saying," they could not help.. then why did we even rent from them and get the insurance in the first place.??? Horrible and very frustrating nightmare for us. THEY DONT DESERVE TO BE IN BUSINESS! Not even a half of star. Zero!

Recommended: No

Great Location & Great Staff

Nice location and very helpful and friendly staff!

Recommended: Yes

The authorized personnel is accommodating

The facility is clean and nice

Recommended: Yes

Excellent

very good attention and fast with the paperwork.!

Recommended: Yes

Clean and easy access

Tony did a great job with the check in process. Explained everything about how to access the storage unit.

Recommended: Yes

Wonderful staff

Kelly is a knowledgeable and helpful person.

Recommended: Yes

I definitely will recommend this property

About service a bit disappoint I have a previous reservation por $100.00 a month but when I got there the front desk person told me that reservation was expire and I asked her for something like that one I had she told me no more available there for I left when I got home I when back on line and checked to my surprise still more available that's why I got this one of course $11.00 more different than the previous one. So sad.

Recommended: Yes

New, clean, but they don't know their own prices

It's a brand new facility, so the units are spotless, but they're advertising low prices that the staff knows nothing about and have no intention of following for more than a month (or two if they're feeling really generous). The real price is double the advertised price.

Recommended: Yes

Great facility and customer experience

Great customer service and very clean facility.

Recommended: Yes

I would highly recommend this facility to friends and family

Bacari was very friendly and his customer service was exemplary

Recommended: Yes

Amazing experience!!!

This was my first time using a storage facility and I could not recommend this place enough! The staff was so friendly and helpful. Everything was straight forward and I love how their system is set up. If I need to use a storage facility or need to recommend one to a friend I will definitely refer them to the west coast self storage in Daly City!

Recommended: Yes

Great customer service and beautiful secure facility

Management team are very accommodating and pleasant to deal with.

Recommended: Yes

Easy on-boarding, price is right, clean and spacious units

I looked at 5 or 6 storage facilities in the general area, and this was by far the easy choice because of the cleanliness, ease of use and efficiency of staff. Jasmine was very nice and made the initial sign-up / administrative process quick and easy. The storage units are super clean and spacious. The overall facilities (hallways, bathrooms, outside area) are clean and well kept. I am super happy to have chosen West Coast Self-Storage in Daly City. Oh, and the price is the most affordable in the bay area. Thank you!

Recommended: Yes

pricing is confusing!

I would say the offer on the link or page is ambiguous..

Recommended: Yes

High quality service and friendliness

Jasmine was a huge help upon arrival. The level or organization & service in reserving and securing my space at this facility has been fantastic. Keep up the great work, team!

Recommended: Yes

New, clean, secure and east access

Jasmine had a lot going on when we arrived. She took time to make sure we got the unit we liked and efficiently took care of all the paper work. She was very pleasant, professional and observant. The units are new, easy access and secure. Good lighting and temperature controlled! The prices are excellent for a new facility that offers so much. Overall a very pleasant experience. Thank you!

Recommended: Yes

Amazing

Too good to be true. Get one while you can

Recommended: Yes

Great clean facility, brand new

Loved the great customer experience provided by Bakari here. The units are all well designed and maintained, I have confidence my items will be safe here

Recommended: Yes

Highly recommended

Manager on site margret is the best, thanks for showing the facility and helping us out.

Recommended: Yes

Easy breezy experience

Manager and staff (Margaret and Jaclyn respectively) were very helpful to us when we came in to register and rust both have really good people person attitudes. Thumbs up!

Recommended: Yes