Penny Crawford
Oct 04, 2024
Simple customer service thank you
Would definitely recommend Simple move in no problems great customer service very helpful and friendly
Recommended: Yes
Jorge Morales
Aug 25, 2023
Crystal was amazing and helped me save!
I had the pleasure of working with Crystal at Public Storage, and I must say, her assistance made a world of difference! Crystal's expertise and dedication were truly remarkable. She not only helped me find the perfect storage solution for my needs but also went above and beyond to ensure that I saved a significant amount of money in the process. Her friendly demeanor and willingness to answer all my questions made the entire experience smooth and stress-free. Crystal's outstanding customer service and commitment to helping customers like me are truly commendable. I'm grateful for her assistance and would highly recommend her and Public Storage to anyone in need of reliable storage solutions.
Recommended: Yes
桓牡湯
Jul 05, 2023
Friendly, Fast and Fair
The manager at this location went above and beyond to find me a great deal at a nearby sister storage location. Move-in was quick and easy.
Recommended: Yes
James Wilson
Jul 02, 2023
Very happy with the service
Very friendly people very clean place
Recommended: Yes
Elaine
Mar 01, 2023
Great space
Great security system and phone access
Recommended: Yes
Eric
Feb 26, 2023
All good
Great communication. Easy process
Recommended: Yes
牡捨敬
Dec 31, 2022
convient
good size easy to load up and get out
Recommended: Yes
Hayder Alkawaz
Feb 28, 2021
Clean and good service
Friendly staff and great service clean and easy to use
Recommended: Yes
Sonia Stevens
Jan 25, 2021
i've always used public storage and...
i've always used public storage and have always been very satisfied. however, recently i been having a couple of issues regarding about my payments being late, getting different information. again regarding payment due date, and when i call, no one ever answers. and this is at any time of the day.
i'm still very happy with your business. i just rented another space.
i guess we're just going through some hic-cups. up untill now and this covers prior tears i,ve never had any issues.
i think we'll get these straightened out.
thank you
sonia
Recommended: Yes
Jeanette Helm
Nov 03, 2020
My experience with public storage El Cajon
I have had a positive experience with this public storage Tina was very pleasant and helpful in the rental of my storage. I strongly recommend using this company . i love the later hours for accessing my storage unit. Thank you in times of need.
Recommended: Yes
Nathaniel
Jul 17, 2020
Great service
Sarah did an amazing job at getting me set up in a quick and friendly fashion !
Recommended: Yes
Alex
May 14, 2020
Great for the beginning.
Excellent, this is my first experience with this organization and I have been extremely satisfied. My recommendation is to continue to provide the daily professional service to all of your customers regardless of their ethnic background.
Recommended: Yes
john
Apr 08, 2020
over all ok.. missing left corner cover inside unit.
the big sunk hole at code box is dangerous. needs immediate attention
Recommended: Yes
Michele Stalker
Apr 06, 2020
Discount for having 2 units
I used to come here when it was shurgard storage so I felt comfortable here and safe. The only thing is I had to add another storage unit for me and I would think you would get a discount for having more than one but nope same size and more money.
Recommended: Yes
Edna
Mar 28, 2020
Everything was a rush. They accommodated us without problems.
I called and they were helpful found exactly what I wanted a 10 x 10 drive-up unit. The manager was very nice and helpful. It was raining that day and horrible and everybody was not very happy. But these people seem to be happy and I appreciate that very much.
Recommended: Yes
Karen
Mar 18, 2020
Excellent!
Staff is very friendly and informative.
Recommended: Yes
Edna
Mar 04, 2020
Like this Storage Unit.
DISCOUNTS FIRST MONTH LOVE THAT! NICE PEOPLE TOO.
Recommended: Yes
Asia Monet
Feb 28, 2020
Excellent Service
Very polite, convenient location and knowledgeable. I was able to get in and out and have what I needed.
Recommended: Yes
Walter Anderson
Dec 16, 2019
Excellent service by Miguel
Excellent service .
Miguel is a great employee!
Recommended: Yes
Brina
Nov 11, 2019
The people are really nice and helpful.
The people are really nice and helpful. The process to get a unit is really easy and quick. The units are not climate controlled but for my needs I don't need it. The walls between the units seem flimsy, but they seem to be standard.
Recommended: Yes
Dennis Bammann
Oct 28, 2019
The staff were very professional
The staff were very professional. They handled my paperwork quickly, showed me the unit and I was on my way within 20 minutes. They were friendly, courteous and respectful.
Recommended: Yes
Zbigniew Adamek
Oct 23, 2019
Can't complain about anything.
Can't complain about anything.
Everything went very smoothly and I am very happy with the storage unit I rented.
Recommended: Yes
Veronica C
Sep 11, 2019
Hannah and Miguel were easy to...
Hannah and Miguel were easy to communicate with regarding the rules, regulations and expectations. They spoke to me with confidence and did not make me feel insecure about any questions I may have had ad this is the first time using/needing a storage unit.
Recommended: Yes
Michael Palacios
Aug 06, 2019
Excellent customer service!
Excellent customer service!! Very easy to deal with I would recommend them to anyone needing storage
Recommended: Yes
Julie Bonventre
May 28, 2019
Fantastic customer service both with...
Fantastic customer service both with the call center and on site!
Recommended: Yes
Beatriz Barrera
Mar 06, 2019
Great customer service!
Great customer service!
Recommended: Yes
Noemi Ramirez
Feb 28, 2019
3 stars for the lack of communication
The only reason for 3 stars instead of 5 is the fact that I had to purchase a lock from the facility as it's nearly impossible to find in stores. I was not told about the lock before hand (I reserved online as well as completed the express check in online) since it was sprung on me while at the location, I had no other option but to pay $20 for a lock. Had I been given advanced notice I could have found the lock for a much more reasonable price. This was my only issue. Other than that it's been s 5 star experience. Hopefully something changes
Recommended: Yes
Marigold
Dec 06, 2018
Friendly and knowledgeable staff
The staff were friendly and accommodating. They were also knowledgeable of their rates and policies. My husband and I did not like that the storage unit we were shown had a lot of nails bulging out and we saw that as a safety hazard as well as a potential to damage our things. We ended up renting out the unit and Miguel was kind enough to flatten the nails and remove any other hazards.
Recommended: Yes
Julian Cole
Nov 10, 2018
I just like the spot.
I just like the spot.
Recommended: Yes
Clare
Oct 03, 2018
Good price
Good price, close to home, courteous fellow that took care of me.
Recommended: Yes
Warren Garnier
Aug 27, 2018
Very quick and efficient staff.
Very quick and efficient staff.
Recommended: Yes
William Christy
Jul 02, 2018
Easiest storage rental ever
Easiest storage rental ever, fast and friendly
Recommended: Yes
altooltime
Jun 01, 2017
Miguel took care of it. All good to go.
Recommended: Yes
Brenda Peterson
May 25, 2017
Great customer service
Great customer service. Thank you
Recommended: Yes
Steve Serrano
May 05, 2017
Cyndy helped me pick out the perfect size storage, and was the best price i could find anywhere.
Recommended: Yes
Amy Johnson Huntsman
Apr 01, 2017
BEST CUSTOMER SERVICE IN EL CAJON LOVE THIS PLACE SECURE CLEAN AND VERY GOOD DEALS. MIGUEL, JJUENDY AND ANA ARE THE BEST.
Recommended: Yes
Crystal Monachino
Mar 04, 2017
Miguel and Wendy were knowledgeable and friendly! They helped us choose packing material that would keep our property safe. We feel confident leaving our property here!
Recommended: Yes
Garrett Martin
Mar 01, 2017
My review?
I rented a 30 x 10 unit. I was a little upset with the cost ending up to be more for the first month then I was told. The lock and insurance were mandatory and then cost another 20, and 15, Respectively. I feel there should have been more concise cost details. If I tell someone I am selling a car for 500, and when they get there tell them 600 that was a lie. Any ways the information on rental was clear and cost laid out in verbage I could understand. The security and location are nice. The staff was friendly.
Recommended: Yes
Carolina Cruz
Oct 11, 2016
Excellent Service
Had all my questions answered, excellent service.
Recommended: Yes
周牡獨敲
May 18, 2016
Location
Out of all the storage facilities in or around El Cajon, Public Storage off Johnson is the most convenient and easiest to access off the 8 Hwy. The staff was extremely helpful even though I arrived 10min to closing time.
Recommended: Yes
Valerie
Apr 26, 2016
Nice Customer Service
The front desk staff is extremely nice and friendly. Makes a difference dealing with friendly staff when you are already stressed with moving.
Recommended: Yes
Lori Weinzapfel
Dec 02, 2015
Great service
Very fast to get the storage unit I needed.
Recommended: Yes
