Lisa Goguen
Jul 14, 2024
Move in
Staff is very pleasant and professional
Recommended: Yes
Randy
May 21, 2024
Quick and easy checkin
Total time including showing and putting a lock on my space was less than 30 mins. Ladies were knowledgeable and courteous. Great experience. Really nice facility.
Recommended: Yes
Julia Vega
Apr 30, 2024
Michelle has excellent customer service.
It's a great facility-clean, easy to use, and has friendly staff.
Recommended: Yes
創摹
Mar 19, 2024
Excellent Customer Service
Brandon greeted us with a friendly smile. He is knowledgeable and professional. Delivered a very good impression on our 1st time meeting with him and we were able to sign up to rent a space the same day.
Recommended: Yes
Randy Workman
Jul 17, 2023
Clean, efficient and professional
I was looking for a complete storage that was clean, secure, climate controlled, and staffed by friendly and competent personnel. Found all of that at one location.
Recommended: Yes
Michelle A
Apr 19, 2023
Great price, great customer service, and very clean
The customer service personnel,Tea, was very hospitable, friendly, and knowledgeable. She answered any and all questions that I had, which makes moving in an easy process. I would definitely recommend to family and friends.
Recommended: Yes
Pat Toomey
Feb 28, 2023
Very courteous and professional!
Deonte greeted us on a very busy Sunday and took care of me and his many other customers! He was very cheerful and professional! The two different people I spoke with prior to my move in were also courteous and professional! Highly recommended!
Recommended: Yes
Lorena
Jan 12, 2023
Great place to store your stuff
The storage unit was clean and spacious.really happy with it
Recommended: Yes
John O'Dell
Sep 05, 2022
Very nice and friendly staff
Can’t do any better than this. It is conveniently located. Easy to access. The staff is friendly. The place is clean and secure. Can’t ask for more
Recommended: Yes
Latonya Butler
Aug 01, 2022
.my storage was very clean very nice poeples as well Thank
Hi I had a great time at smart stop storage it was quick go through the paperwork.i had my key in no time and the place was very clean the poeples was great yes I would leavemy review leave.100% and If I could 100% not just saying for the gift card okay my storage was on time
Recommended: Yes
Amy Rabun
Jul 23, 2022
Efficient check-in.
Facility was clean, and appears to be very secure.
Recommended: Yes
Helen Eckholdt
Jul 12, 2022
Best pricing in town Facility clean excellent customer service.
Best pricing in town. Facility clean, seems secure and excellent customer service.
Recommended: Yes
Katherine Garcia
May 11, 2022
Clean & safe facility and fast service
Candy was extremely nice and did the paperwork as fast as she could since I had friends waiting to help me unload. Also, before arrival they were very kind and welcoming over the phone.
Recommended: Yes
Rachel valdez
May 06, 2022
Love the whole ambiance of the facility and staff.
Good place to store your stuff. Clean and like there are carts to use that make it so easy to move your stuff. I like it all.
Recommended: Yes
Isabel Marie
May 05, 2022
Quick and simple
I just went in, not quite sure what I wanted. Smartshop made it easy by being very demonstrative and the whole process wss quick and simple,a decent rate that I ould afford.
Recommended: Yes
態整
May 03, 2022
Great experience with Candy.
Candy was so helpful and she made the process quick and easy.
Recommended: Yes
Gus
Dec 09, 2021
Clean facility & friendly staff!
The staff called me on a Sunday and less than an hour later I arrived at the storage facility. Once there I was given a tour by a super friendly staff and signed up with a storage unit. This facility is about a year and a half old and the rates can't be beaten! The location is also very easy to get to. I will recommend this place to friends and family.
Recommended: Yes
C James
Nov 09, 2021
Very happy with my experience here.
I found smart stop online, I was able to reserve a unit online on a Sunday and to my surprise the office was open as well,
When I arrived at the storage facility I was very impressed with how clean everything is, "even the parking lot was clean" and as soon as I walked into the office I was even more impressed, the office was spotless, but more importantly what by far impressed me the most is the people behind the counter, I was only in the office for maybe 10 minutes and they made me feel like I had known them for years, very polite and friendly as well as informative, they had answered everything I needed to know without me ever asking a single question, By far the best experience you could ask for, and all on a sunday.
Recommended: Yes
Leonora Everett
Nov 07, 2021
Very knowledgeable staff
Staff was very knowledgeable and patient - definitely not trying to pressure me to purchase the largest unit. But I decided on it anyway. Very clean and organized. Well laid out Floorplan. Love the loading area. Easily accessible.
Recommended: Yes
Cameron
Oct 15, 2021
Very nice clean facility. Staff is great
Only reason I didn't give it a perfect review is due to the hours of operation. It closes quite early in my opinion. Other than that it's great
Recommended: Yes
Robert V
Jun 19, 2021
Raised the rent, lowered the hours of access
I chose this facility because of the proximity to where I was going to be living and the extended hours of access I would have to my belongings. A few months after I began renting, they raised the rental fees and drastically cut the access hours, citing the homeless in the area as reason why they cut the access. “The homeless hangout by the doors and then when someone uses their code the homeless follow them in and sleep in the stairwells.” We are looking into a gate and then can put the hours back to normal.” I responded, the homeless have lived in this part of town for thirty years, the company knew that when they opened the place. Now you are cutting the hours and not compensating clients for the reduced access? “Well we are a business and if you don’t like it you can vote with your feet and go elsewhere.”
Thanks for caring about your clients, for people that lost jobs and homes from Covid. Way to take advantage of people.
Oh, and the other day I asked about the gate timeline so hours could return to normal, that attendant said “I don’t thing the hours will change back”. Lied to again.
Recommended: No
bruce neale
Jun 09, 2021
hmm....
needs humidity control aswell as temp control
Recommended: Yes
Marissa
Jun 08, 2021
Clean and safe storage facility
Nice facility- elevators take a long time but very secure. Nice staff.
Recommended: Yes
Antonio Ibara
May 22, 2021
The customer service is top notch.
The storage facility is amazing and super affordable. After making the reservation Steve called me back right away, and he made sure we were well taken care of. We got a tour of the facility and I was impressed on the cleanliness of the storage unit, overall it was an easy decision to make with the great deals they have going on right now, thank you!
Recommended: Yes
Tanya Garcia
May 14, 2021
Super satisfied
The location is so convenient there’s two freeway exits near. It’s never crowded and the facility is super clean including the restroom. The gentleman who helped us was super friendly and was patient with me ( I had all 4 of my kids with me). Overall I’m am extremely pleased with my unit !
Recommended: Yes
Ihab Leal
May 03, 2021
Please read my review. thank you for your support.
I like the storage unit and I have few concerns:
The working hours: 6:00 AM to 6:00 PM:
I work from home from 8:00 AM to 5:00 PM and I can't access the unit after work because of Storage SmartStop working hours. I hope to be extended to be able to move my stuff after work.
The customer service team is friendly and I went today at 9:00 AM and no one was there till 10:00 AM to help me to give me a cart to move my stuff and I had to carry all my stuff to the second floor.
Thank you for your support.
Best,
Alex
Recommended: Yes
片来
May 02, 2021
False advertising
Storage was supposed to be 60$ with first month free once you get there they charge you almost a months worth to process paperwork then they want you to buy their lock wich turns out to be about a months worth so thats already immoral then once you get through that they informe you of rhe 10 dollar a month insurance which brings your total bill per month up 10 dollars., it was advertised online at 60$ this should be false advertising!!! Immoral business practices!!!
Recommended: No
Brian Lamb
Apr 26, 2021
Very impressive facility and the cheapest in my area!
I dealt with Rob on the phone and Steve in person. They were both extremely pleasant and helpful. Steve was able to get things done fast and seemed to answer all of my questions before I asked. The facility its self is very clean and still looks brand new. Would definitely recommend this place to any and everyone.
Recommended: Yes
William Baumann III
Apr 07, 2021
Friendly staff and exceptionally clean facility
The facility looks spotless and the staff are super helpful. I feel safe leaving my valuables there as the security seems really thorough.
Recommended: Yes
Verna Spalding
Mar 31, 2021
Made it easy!
It was a very quick and easy process, I felt safe and everyone has been helpful! This was the best rate and first month discount in the area as of 03/27/21 рџ‘ЏрџЏј
Recommended: Yes
David Farkas
Mar 30, 2021
Great place. To Roy was very helpful
Would recommend to anyone looking for a secure storage facility
Recommended: Yes
Oscar
Mar 01, 2021
State of the art
It's a new Clean facility, the only downside imo is the multi floor, so having to move your stuff through a building is time consuming and laborious...plus having to enter your code to enter the building and every time to use the elevator gets redundant...in a single floor drive up unit, i would have been done storing my stuff in a fraction the time it took me here...property does seem secure though.
Recommended: Yes
James
Feb 24, 2021
Great Price - Few Pesky Things
Very Clean and new, no chance for pests to come in, but their security is waaaay overboard to an annoying degree. If you are in the elevator moving for not an exaggeration more than 15 seconds it will start to beep loudly. It takes a semi-long password to get into the front door and ANOTHER password entry to gain access to the elevator, they don't have any rollup doors for backing your car into and there are very limited ramps going from street level to the curb, you can only check out 1 single very small VERY SMALL cart for hauling things.
Other than that the price for my particular unit was the cheapest I found in San Diego and cleanliness and staff were superb so overall worth it for me.
Recommended: Yes
Becki Macumber
Feb 21, 2021
Good value
Good value, clean secure facility, good customer service.
Recommended: Yes
Thomas Straub
Jan 18, 2021
Professional, courteous staff. Extremely clean
From the initial chat on the phone to the office visit the staff was very helpful and friendly. The facility is extremely clean and very well maintained. Clearly the staff and management take great pride in what they do. They have numerous carts to check out to assist you in moving in. The rates are very reasonable and I have no problem recommending this facility to a friend.
Recommended: Yes
Mo
Jan 09, 2021
Storage
Good staff, excellent customer service, good response time, well trained staff
Recommended: Yes
Christina castellanos
Jan 07, 2021
Am very happy
It was easy and fast made reservations and the same day was able to get in and move my stuff in thank u
Recommended: Yes
Robin Frantz
Nov 19, 2020
Homeless traffic going in and out. I do not feel safe at all!!
This place is not good. The customer service is okay but very slow. Bathrooms were out of supplies too many homeless people always using them. I paid movers to move me there and I planed to go out of town. I don't have the money to pay to move again or the time, I wish I could. I am sending a formal complaint to the regional office. With Covid 19 on the increase and everyone having to use the key pad on elevators and to enter. It is totally not sanitized. I don't feel safe. Not everyone is using face mask. People were eating in there unit and I let the staff know who went to speak to them. People are smoking right by the in and out doors to get in to the storage. Or sitting in there cars all together outside for hours at a time. There was also a person pushing a broom around all the units when my was open for me to get in. I asked him do you work here ? He said no he was just helping out. What is that? He is not staff and has no employment record with your company and he just going around the place sweeping. Total unacceptable. I spoke to the general manager today and told him how unhappy I was. I feel stuck there. I'm going to increase the insurance to as high as possible until I can figure out how I can move my stuff as soon as I am back home.. Extremely unhappy with this location.
Recommended: No
S. Seay
Nov 17, 2020
First time renting a storage unit
Staff were very helpful and friendly. There are hand trolleys available for use for free. It got very busy On Saturday afternoon, so all the trolleys were being used and there was a wait. But overall not too bad. Probably best to bring your own trolley to make it easier.
Recommended: Yes
Faye
Nov 10, 2020
Very efficient!
I couldn't believe how clean and sanitary it was in this pandemic.
Recommended: Yes
Felix
Jul 12, 2020
Happy 1st time buyer
Im very pleased with the investment into this facility. I feel comfortable and pleased with the entire moving in experience. Friendly staff and nice facility overall.
Recommended: Yes
Natalie
Jun 23, 2020
Maybe
The day I was moving in, the elevators were broken and the stairs were and I'm on the 3rd floor. I had to pay an extra day for a truck rental and hire new helpers to 7 unload the truck. Management weren't answering phones to find out when the elevator would be fixed. I went the next day and the elevator stopped working again.ЁЯШФ
Recommended: No
Lilia
Jun 22, 2020
Nice, secure facility
I reserved my storage and went in for paper work just a few days ago. The facility is very nice and new. They have security cameras and give you a personal PIN number to enter. So it feels very safe. The staff was very friendly and helpful! I I got a good size storage for an affordable price and am happy with my purchase.
Recommended: Yes
John
May 17, 2020
Nice clean place, state of the art, they have elevators!
very clean, pretty new, they have elevators since its 5 floors, you can borrow a cart from them for boxes during office hours... 9 am-6 pm. But you can access the building from 6 am- 10 pm.
Recommended: Yes
Jessica
Apr 20, 2020
Recommend
Quick process, great price overall a very nice facility with friendly staff.
Recommended: Yes
Rhonda
Apr 16, 2020
What I really like the most, are the hours of access availability.
My friend Joy Conley referred me to your facility afew weeks ago only I forgot to mention that information when I came and rented a unit from there.Then when I moved some stuff into my unit I ran into her there and she had asked me if I mentioned her name at the time I signed up to rent my unit so she could get a $50 referral reward towards her next months rent.So will you please acknowledge this information and give her the referral fee towards her next months rental fee on her unit? Thank you Sincerely Rhonda Clark
Recommended: Yes
Marco
Apr 15, 2020
Great place
Very friendly and helpful staff. Very clean and easy to use
Recommended: Yes
Oleva
Apr 03, 2020
Great service and clean facility.
Good company will refer others
Recommended: Yes
Oleva
Mar 30, 2020
Yes I would
Good company I would recommend
Recommended: Yes
Derek Hernandez
Mar 15, 2020
Newer clean building
The storage has many built in security features and super clean facilities. The staff was friendly and courteous.
Recommended: Yes
Jun Wang
Mar 03, 2020
It is much better than I expected!
Everything is very good. The office lady Laura is very helpful. I will definitely recommend my friends.
Recommended: Yes
Angel
Feb 22, 2020
Great
Happy and fast would recommend to other family members and Friends customer service was also great thank you for help.
Recommended: Yes