StaxUP Storage - Homeland

Very quick and easy and well priced

I was in and out, the process was very fast and they are very fast and it is very well priced!

Recommended: Yes

Easy to book and unit available even after 2 week wait

Booked unit as far out as I could online, was worried that unit would be rented out to someone that needed it earlier. Unit was available and at the online monthly price. Paper work took longer than I expected. Jessica was friendly and helpful

Recommended: Yes

Very helpful, efficient, friendly, and ready as soon as I walked in

They were ready with my reservation and very good about telling me all about the facility. Great place to store your motorhome or anything really. Very easy to deal with in this modern hurry up world. That’s refreshing!

Recommended: Yes

Great place

Friendly workers, it was very easy to get set up over the phone. Issac was very helpful and kind.

Recommended: Yes

Fast easy move in

It was great having the whole thing be contactless, being able to do the paperwork before hand made the process really easy. All the units are drive up, nice and easy. We saw on the RV side a really nice station for washing the RV

Recommended: Yes

Good value

Good pricing for covered RV parking. Hector was very pleasant to work with while completing lease agreement.

Recommended: Yes

Very fast check in process

Very nice staff and a well kept unit

Recommended: Yes

Quick Service

Super easy and accommodating.! I had to change my move-in date multiple times but it was available and easy to set up each time. Mayra helped get everything situated and showed me where the storage unit was and everything 10/10 would recommend.!

Recommended: Yes

Easy to book online and great service

This was a great experience. Booking was easy, payment was easy and setting up autopayment and completion of all paperwork, so that all I would have to do is drive in was a phenomenal. Phone call that followed made sure I was satisfied and ready to check in without any visit to their office. Drove and parked my boat straight into the parking space I had booked. Gate code makes it easy to recover and deposit my boat.

Recommended: Yes

I had a fast and friendly experience

I made a reservation online and called to verify the price and availability...Brandy helped me with a nice actitute the whole time. I moved in the same day and I'm satisfy with the price and service received

Recommended: Yes

It's a storage facility

Nothing above ordinary to speak of. Office gal was real nice.

Recommended: Yes

Great private place

Great place to store my stuff. No nosy manager or owner driving around in a golf cart every 5 minutes looking inside my storage like at my last storage unit the storage place in Riverside. And I have access until 10 p.m. instead of 5:30.

Recommended: Yes

Fast friendly and clean

Employees are very nice and helpful easy access clean secure storage facility I would recommend

Recommended: Yes

Excellent customer service

The office staff was very professional, helpful and friendly, i ended up getting the wrong size unit and they had no problem helping me switch units. Also they have easy access in and out, with a trailer that is a huge plus. Thank you!

Recommended: Yes

She was so friendly and on top of everything and explained everything

I will recommend this place cheapest in county and very friendly and on top of it all.

Recommended: Yes

very satisfied.

Very satisfied. I moved here from out of state.

Recommended: Yes

Price is right

Clean, seems relatively safe, price way more affordable than Temecula area, about a 20 minute drive, not bad.

Recommended: Yes

Storag

It's a cool spot .! Creepy after dark if your alone !

Recommended: Yes

Good storage

Clean got a car wash , and staff is very friendly

Recommended: Yes

Was easy and fast

The gentlemen who help me was very nice and quick a good experience so far

Recommended: Yes

Great value

The customer service was great and the price was reasonable.

Recommended: Yes

Easy outstanding facility

Professional easy entering and exiting the facility. Great customer service.

Recommended: Yes

Best place in town !

I went online to look for a storage unit and decided to visit their website! Within minutes I was able to reserve a storage unit. The staff was friendly, the site was very clean and secure. The price was great and they had a move in special! Highly recommend this facility!

Recommended: Yes

Gates broken

Wasn't swept dirty in storage but the employware cool

Recommended: Yes

Friendly

Customer service was good but unit needed to be swept ....

Recommended: Yes

Good option for the area

Units are easy to access and well kept. Initial paperwork can take a while, especially if other tenants are moving in the same time you are. If a current owner paperwork is REALLY FAST just have to print and sign one page. Price is good but be warned they often increase within 6mons-yr. Also make sure you bring a copy of home owners insurance that covers belongings offsite of your home address or u will have to add the $10/mo protection plan. Initial sign up fee of $15. Only allowed to use certain locks (as main lock) can buy on site $10, which is fair they are $10-15 at other locations.

Recommended: Yes

Clean facility

Customer service was great, our storage space was very clean and it was the best price in town.

Recommended: Yes

Quick, Friendly, Helpful Service

The staff went out of their way to help us coordinate our storage and truck rental. They helped make a busy day less stressful. Thanks guys.

Recommended: Yes

Impressed

I'm highly impressed with how smoothly I was able to get a unit set up and the prices were pretty decent as well. Mostly I'm impressed with the customer service, as I expect high quality since I also work in customer service

Recommended: Yes

Great deals

The price was the best I found after researching several places and I was impressed by everything!!

Recommended: Yes

They are very friendly and supportive.

I've had no obstacles with this company and have been more of a help than hinderance

Recommended: Yes

Everything we were looking for

Stax-Up really came through for us when we needed it the most! After the cost of moving & travelling, my mom needed to store all of her possessions, & at the cheapest amount possible! Plus, because she owns almost all of my late grandmother's & great grandmother's family heirlooms, she not only needed the least expensive storage, she needed a clean, & safe facility; which, BTW, still has ample room left over for anything else she may want to store.

Recommended: Yes

FAST, EASY AND FRIENDLY SERVICE

Recommended: Yes

The staff was very pleasant and helpful.

Recommended: Yes

Professional and friendly. I am impressed with the thorough information given to me. Much appreciated when dealing with a move.

Recommended: Yes

Good prices for free move in and friendly service!

Appreciated the services with them and did work with me very well- I' will recommend that to any one!

Recommended: Yes

Very good service and easy access

Recommended: Yes

great

Recommended: Yes

Charged for insurance without notification

They claimed to have sent us notification by mail, in February of 2014, that evidence of Home Owners Insurance would be required or StaxUp Storage Insurance would be applied to our account at $9.00 per month starting March 1, 2014. We did not receive this notification. They could not provide us with any proof that they had either sent us this notification or that we had received such notification. The monthly billing is to our credit card. We didn't discover the change in billing until March of 2015. StaxUp Storage refused to credit our account for the $117.00 they charged us for insurance. We do have Home Owners Isurance and we would have provided the necessary proof of Insurance.

Recommended: No

Not double checking costed us the satellite dish of our motorhome.

We rented a covered storage place for our 40 ft motorhome. We asked the employee if the spot would be sizewise good enough for our rig. We were told it would be totally ok. What we were not told was that the clearance was under 12 ft, because a beam was running crosswise through some of the storage sites. Trusting and not measuring costed us our satellite dish. We could not get hold of somebody the same day to ask for a different site, because it was already 6 pm. We parked the motorhome in a different spot and came back the next morning. Any responsibility was denied. The employee was very friendly and felt sorry for us but renting out a spot for an RV without proper information of the clearance is just not acceptable. We got a different spot with enough clearance but the damage is done.

Recommended: No

Just moved in this month but everything went well upon check-in. So far...so good!

Recommended: Yes

Trailer Stolen

This is a true story....My friend had their trailer stolen from this place. So I moved my stuff out. I was scared. if thieves know they can get in they will come back for other things. Staff told them Cameras were out and they knew it.

Recommended: No

Recommended: Yes

Average

Recommended: Yes

went online -- did recerch online about all facilities including pricing and specials and location near us -- Freedom Storage was the best deal. So far very happy.

Recommended: Yes