Blake
Feb 05, 2021
Efficient
So easy to move into your new unit with no trouble. Everything is ready to go for you with no contact!
Recommended: Yes
Angie
Jan 30, 2021
Easy check in, friendly staff
I rented a parking spot. There were some improvements in response time, no one was available when I called and I did not receive a call back, but on site all was smooth.
Recommended: Yes
D. McCloskey
Jan 29, 2021
Great experience
Clean, well lit and helpful staff.
Recommended: Yes
Kirsten Denyer
Jan 16, 2021
Great Storage Facility
Great place to store extra stuff
Recommended: Yes
emir
Jan 07, 2021
Nicest facility i have ever been to
Verry helpfull and great customer service.
Recommended: Yes
Mah
Jun 16, 2020
I have used your facility before
I have used your facility before, so I was comfortable coming back. It's clean and the people working there are professional and kind.
Recommended: Yes
Frank
May 21, 2020
Amazing Experience
We had an amazing experience at Public Storage at Irvine Whatney. The experience was different due to the Covid situation but Public Storage has really streamlined the entire process. The associate helping us was extremely knowledgeable and nice, he walked us through the entire process and made sure we were happy with everything. The facility was flawless with climate control. Overall, our experience was amazing
Recommended: Yes
Sierra
Apr 29, 2020
Quick, friendly, clean and affordable.
This facility is in a wonderful location, has great, friendly, knowledgeable staff, and a great facility with all the amenities any basic person would be looking for. The reservation and moving in process was easy and clear without any commitment and great customer service along the way.
Recommended: Yes
Judi
Mar 27, 2020
Clean professional and affordable
Clean professional and affordable! Great place highly recommended!
Recommended: Yes
Alicia
Mar 24, 2020
Nice, clean storage at a great price.
Everything about renting at Public Storage was positive. Great customer service!
Recommended: Yes
態整
Feb 07, 2020
Surprise fees
I would have liked to know ahead of time the additional costs that would be associated with renting the unit. If there is mandatory insurance, just add it in the price. Don't surprise me later. Also the service fee and the cost of the lock. Just tell me up front on the website. When I came in on and there were more and more costs I felt like I was getting screwed over and wish I knew what other storage facilities were charging for these extra fees.
Recommended: No
Carol Damico
Jan 21, 2020
Staff was fantastic and informative
Staff was fantastic and informative the thru the whole process of securing a storage unit. It was super easy!
Recommended: Yes
Tanya Rhiner
Sep 11, 2019
Clean and secure space for storage
Clean and secure space for storage. Would recommend this location.
Recommended: Yes
Michael Hinkleman
Aug 23, 2019
Awesome
Employees were awesome ands very helpful. Great location and stuff
Recommended: Yes
DANIEL
Jun 04, 2019
Dont like when they keep raising the...
Dont like when they keep raising the price and you have to keep moving around try to work on that it would help alot of people and they would be more satisfied. And more people would stay with your business. Sincerely, Daniel Seny
Recommended: Yes
David Moya
May 20, 2019
The whole experience was great from...
The whole experience was great from start to finish been awesome
Recommended: Yes
Roger Spalteholz
May 16, 2019
There Is No Comparison
The Irvine facility is beautiful and all indoor, we love the bay door access. I have three 10x20 units and sleep well at night knowing my belongings are safe. Roger
Recommended: Yes
John Bustos
Apr 17, 2019
Easy peasy
I walked in on a Sunday afternoon needing a storage unit asap. The process was very quick and easy. I got exactly what I needed within minutes. I even got an unexpected discount and didn't even have to ask. The place is super clean and carts are available for free if needed. I highly recommend this place.
Recommended: Yes
Angela Baptista
Feb 21, 2019
Clean and really nice staff!
Clean and really nice staff!
Recommended: Yes
Christianne Ga
Feb 13, 2019
Good customer service
Good customer service
Recommended: Yes
Cindy Cano Little
Oct 22, 2018
Close to home
Close to home, fair price.
Recommended: Yes
Grace Nassar
May 29, 2018
Great Customer Service!
Great Customer Service!
Recommended: Yes
Happy Storer
Apr 16, 2018
Hidden charges...
Excellent except for the hidden charges such as insurance, key and lock prices that there was no mention of on website Service was good, as was the unit rented
Recommended: Yes
Cathy Davis
Mar 27, 2018
I have never rented a storage unit...
I have never rented a storage unit before. The folks here were very friendly & patient. The access hours are convenient, I can stop in on my way to work and drop off or pick up something.
Recommended: Yes
Elena Cahill
Feb 06, 2018
The employees there were extremely ...
The employees there were extremely helpful, especially the lady who checked me in. The facility looks secure and new.
Recommended: Yes
Mark Borgeson
Jan 03, 2018
Nice facility at a reasonable price.
Nice facility at a reasonable price.
Recommended: Yes
Dhananjay Bhatt
Jun 12, 2017
Public Storage employee who helped me ...
Public Storage employee who helped me was very helpful, knowledgeable, and friendly.
Recommended: Yes
Michael Dorado
May 30, 2017
Very clean facility
Very clean facility, plenty of lighting, and very secured. Makes me feel comfortable to store my belongings.
Recommended: Yes
Jorge Cardenas
May 02, 2017
The staff was extremely helpful and made sure I understood all aspects of renting and using the storage unit on their property. The facility is very clean and have many rolling carts to move storage items.
Recommended: Yes
Randy Zone
Apr 24, 2017
This is the best Public Storage I've been to. It's very clean and the employees are helpful.
Recommended: Yes
Ella Croney
Apr 15, 2017
Excellent customer service, with a nice clean facility. Vincent is awesome.
Recommended: Yes
Caren MS
Apr 05, 2017
Very clean
Very clean. Great security. Helpful personnel.
Recommended: Yes
Lucinda Sneddon
Mar 28, 2017
The cleanest storage facility ever!
Found the facility to be exceptionally clean, safe, economical and staff very friendly and helpful!
Recommended: Yes
Rachael
Mar 14, 2017
Great storage place!
This place is always super clean and the staff is really friendly. The only reason I gave it four out of five stars is because their office hours don't offer a lot of flexibility with normal business hours and its really difficult for me to get there after work in time before they close. They also don't allow use of the carts after the office hours and so i almost always have to bring my own dolly because I can't make it during the office hour time frame.
Recommended: Yes
Tom
Mar 08, 2017
Highly recommend
Great Location and service is good--project manager appears to care and is efficient,
Recommended: Yes
L San Pedro
Feb 06, 2017
Abdullah is more than a 5-star worker. He served us past his business time, we arrived at the location 5:10, completed forms as first-time customers with his assistance and finished everything at almost an hour after, showing us the unit, giving us the code, asking us nicely if we need any supplies, explaining us the payment, the manner of payment, and more. During this time, he did not show any way of rushing me or him working past his usual business time. I would definitely refer this place because of the excellent service. Public Storage Management should know how their worker like Abdullah makes great contribution to the success of the company.
Recommended: Yes
Michael Ledesma
Jan 06, 2017
The manager Abdullah and Michael helped me and were more than accommodating. I pay an insanely cheap amount for my unit and it is very clean and nice. I would not leave this storage for any other place even my own garage.
Recommended: Yes
JJ
Oct 04, 2016
Public Storage - Lake Forest CA
Great facility, new and clean. Carts were not available during late hours which is inconvenient as people move during these times. Also metal overhang looks dangerously loose by one entrance. Great staff. Unit was a little dirty when moved it, strange odor.
Recommended: Yes
Don
Sep 06, 2016
Short Term Storage
Due to a delay in renovation I had to store furniture. Looked around and priced options, Was pleasantly surprised when Public Storage was able to provide climate control units at less than other storage facilities. [without climate control] The actual storage facility and unit were spotless. Abdullah in the front office was extremely helpful and patient, and explained the process. I would definitely use Public Storage again should the need arise.
Recommended: Yes
KRISTEN
Aug 31, 2016
Nice facility
The building and units are very nice and new. The staff was friendly. I understand why they have to lock the carts after office hours, but it is inconvenient. Also, leases are month-to-month, so the introductory price I paid isn't guaranteed for any length of time. This defeats the purpose of shopping around, since I may have to move in another month or two. They give one month's notice. It would be nice to have the price locked-in if I sign a lease for a certain term.
Recommended: Yes
Andrew Fermin Dumantay
Aug 11, 2015
Nice and Clean
Unbelievable staff and it's friendly environment
Recommended: Yes
Roy Mendiola
Jul 22, 2015
6 Whatney, Irvine
Great customer service! I would recommend this location to anyone!
Recommended: Yes
Justine Trone
Jun 23, 2015
Very helpful.
The best price and extremely nice employees
Recommended: Yes
Koji Ishikawa
Jun 02, 2015
Good Staff
I use Public Storage this time is First. But Staff explain for me very gentle. They had support for me. I got smooth my moving. Staff Jordan she is very kind. Facility was good condition.
Recommended: Yes
Melissa Comeau
Mar 17, 2015
Best Storage Ever!
We are a military family and have traveled far and wide frequenting many storage facilities. I can say with ease and pleasure that Public Storage has been the best experience. The staff are above and beyond with every request. They make the rental process smooth and quick. The facility is super clean, offers nice moving carts, the lighting is good and they have a magic button that holds the door open when moving multiple items. The facility also has clean restrooms which is a gigantic bonus after a long drive. Thank you Public Storage.
Recommended: Yes
Steven Bailey
Jan 15, 2015
New Renter
Hello, I am very happy with the person that assisted me and with the unit itself. I am a little dissatisfied with the security and landscaping around the facility. I have been going to the storage unit regularly since I moved in right before Xmas and the exit gate has not been closed. With the landscaping, there has been a tree limb down near the entrance gate and it was been partially in the entrance lane for two weeks and than I arrived one day and the landscapers were there and I (anyone) would have thought they would have removed it; but no, they just drug it off the street and left it in the planters where it still is today. DUH this is not a company that should be paid.
Recommended: Yes
Mimi Tattoli
Aug 17, 2014
Clean facility with nice people, Andrew especially excellent.
Easy to unload your car. Facility is always clean. Friendly people working there take care of you quickly. Have rented a second locker for tax records and luggage. Would highly recommend.
Recommended: Yes
Mike Tran
May 07, 2014
Fast and safe-- just what I wanted
I got a great rate, got registered very quickly, and it's in a very safe area.
Recommended: Yes
Doreen Connors
Mar 20, 2014
awesome employees, awesome new building and great rates!
Very easy process very knowledgeable and polite employees and very great rates.
Recommended: Yes
Rosalia Sanchez
Mar 20, 2014
Very efficient.
Only problem was that during the stressful situation I was under, my phone went dead. I asked if I could leave my phone w/them as it charged. They refused according to policy. I found that to be very rude and uncaring to my desperate situation.
Recommended: Yes
Norma Toole
Mar 19, 2014
Positive energy is contagious
My opinion of your company is based on your employee that I was lucky enough to encounter when I stepped inside your Irvine facility on Burroughs. Her name is Tammy and she's every business' dream employee. She is so genuinely happy to help you and exudes so much positive energy you can't help but trust her and want to do business with her. She made my experience there very pleasant. Tammy is a keeper.
Recommended: Yes
