Public Storage - Laguna Woods - 23572 Moulton Parkway

Everything at this site worked out...

Everything at this site worked out perfectly for me and my needs. The site manager (I believe his name was Michael), was fantastic; what a gentleman.

Recommended: Yes

Not professional with billing

I've been trying to contact your billing department regarding charges that are on my credit card by you and I have spoken to the front desk and called at least 8 times and still cannot get a proper answer. I have been charged three different amounts. One of them should be the correct amount but I need to know why the other two charges are there. They need to be reversed and I would also like an email indicating they will be reversed. This is very frustrating for me . I have paid a lot of $$ to move into your facility. If I had known it is this difficult to get a simple answer I would have chosen another company.

Recommended: No

Great service and easy to use!

Great service and easy to use!

Recommended: Yes

Exceptionally helpful staff; clean, bright facility

Kelly was exceptionally helpful and answered all of my questions. She provided me with a tour of the facility and pointed out all of the services available. We had previously met with Steve, who was equally helpful. The facility is clean and bright. A great experience

Recommended: Yes

I was helped by Kat

I was helped by Kat. She was very helpful and a credit to public storage. She answered all our questions and even checked with other public storage locations. She sold the Laguna woods location to us over other locations without being pushy, just informative. She was very honest with all our questions. I would definitely recommend this location, they go out of their way to be helpful.

Recommended: Yes

Immaculate Facility and Steve the...

Immaculate Facility and Steve the Property Manager was extremely helpful, knowledgeable and lovely to work with.

Recommended: Yes

Elevator not working.

I rented a storage two days ago. Last night, I have full load of stuff to store. But the elevator was not working, I waited for over an hour. They still could not fix it. So I have to drive home with my stuff. I am not happy about it.

Recommended: No

Irma and Steve were so friendly and...Happy Customer!

Irma and Steve were so friendly and professional! They went out of their way to help me. When I came back later that day, I was greeted by name. Excellent service! I rented at this location last year, with the same kind of service. That's why I came back again, without shopping around. ?

Recommended: Yes

Girls at front desk were awesome

Girls at front desk were awesome. Thank you for making a difficult task much better and easier with their welcoming and helpful service.

Recommended: Yes

Every person was helpful

Every person was helpful. Informative. Knowledgeable.

Recommended: Yes

So convenient

So convenient

Recommended: Yes

very clean storage.and manager is most...

very clean storage.and manager is most helpful Price is fair

Recommended: Yes

Convenient and reasonable price

Manager was courteous and helpful. He took time to explain the process for renting. The space was convenient for where we live and the price was reasonable. A couple of small points. If you don't have your own lock, they will insist that you buy one of theirs (at a suitably marked up price). They also insist you buy insurance from them (not mentioned on their website)

Recommended: Yes

Steve was great at helping us get a storage unit and moving supplies. I would recommend this location. Steve also followed up with us to make sure we had everything we needed and billing info. Thanks Steve

Recommended: Yes

Very clean and friendly. Well organized and Steve was super kind and considerate.

Recommended: Yes

I rented the space at public storage in Laguna Woods the facility was very clean and Steve here provides excellent customer service highly recommend

Recommended: Yes

Clay was super! He showed the area and was very informative and he was pleasant to deal with.

Recommended: Yes

Dollies

Only 3 dollies on a Saturday. Had to wait an hour for one

Recommended: Yes

Ronnie was so helpful! She was so knowledgeable and facilitating in rental process. Days later I came by the office and she remembered my name. I would recommend Ronnie and this location to anyone looking for a convenient storage site with excellent operations.

Recommended: Yes

No Worries Choosing Public Storage

Moving is stressful enough without the worry of finding a clean secure storage facility in a short amount of time. Well, I was lucky to choose Public Storage to cover my needs and be advised by a fine PS Manager named Mark. He helped me choose the best unit size to store my possessions and gave me helpful hints how best to navigate the in's and out's of using the facility. I highly recommend Public Storage to every one.

Recommended: Yes

Top notch storage experience

The Office Assistant who helped me select the unit I needed, was vert helpful. She was knowledgable about the facilities policies, procedures, and various units. She assisted me in finding the unit which best met my needs. The facility is very accessible as is the unit within the facility. The facility is climate controlled, clean, and feels very safe. At the time of move in, the manager came out to assist with the management of the elevator. Know that I am a new customer, but at this point, I would recommend this facility highly.

Recommended: Yes

Unparalleled Cystomer Service Experience

There is no amount of goods words can described my experience with Public Storage Moulton Parkway. Jim and Linda were so awesome. I went through the whole process easy and swift. You don't have to take my word for it.

Recommended: Yes

Wow The Storage is very uptown!

I was so surprised on how nice the storage unit is. Everything is inside so no fear of people walking up behind you. The Units are clean and the staff are very helpful. I recommend Public Storage if there is any need to put some things aside for a move.

Recommended: Yes

Love the staff here.. they are great

Amazing storage facility. Great staff.

Recommended: Yes

The service was great and the place was very clean. In fact it was spotless!

The staff (Susan) was exceptional trying to find the right size storage unit we needed. We appreeciated her help and courtesy. Thank you, Susan!

Recommended: Yes