John M Todd
Dec 08, 2020
Everything at this site worked out...
Everything at this site worked out perfectly for me and my needs. The site manager (I believe his name was Michael), was fantastic; what a gentleman.
Recommended: Yes
SUSAN
Nov 07, 2020
Not professional with billing
I've been trying to contact your billing department regarding charges that are on my credit card by you and I have spoken to the front desk and called at least 8 times and still cannot get a proper answer. I have been charged three different amounts. One of them should be the correct amount but I need to know why the other two charges are there. They need to be reversed and I would also like an email indicating they will be reversed. This is very frustrating for me . I have paid a lot of $$ to move into your facility. If I had known it is this difficult to get a simple answer I would have chosen another company.
Recommended: No
Daniel Odonnell
Jun 17, 2020
Great service and easy to use!
Great service and easy to use!
Recommended: Yes
Tracy
Mar 06, 2020
Exceptionally helpful staff; clean, bright facility
Kelly was exceptionally helpful and answered all of my questions. She provided me with a tour of the facility and pointed out all of the services available. We had previously met with Steve, who was equally helpful. The facility is clean and bright. A great experience
Recommended: Yes
Virgina Reidenbach
Sep 11, 2019
I was helped by Kat
I was helped by Kat. She was very helpful and a credit to public storage. She answered all our questions and even checked with other public storage locations. She sold the Laguna woods location to us over other locations without being pushy, just informative. She was very honest with all our questions. I would definitely recommend this location, they go out of their way to be helpful.
Recommended: Yes
Eric Gruendemann
Jul 20, 2019
Immaculate Facility and Steve the...
Immaculate Facility and Steve the Property Manager was extremely helpful, knowledgeable and lovely to work with.
Recommended: Yes
却数桥渠兵
Jun 18, 2019
Elevator not working.
I rented a storage two days ago. Last night, I have full load of stuff to store. But the elevator was not working, I waited for over an hour. They still could not fix it. So I have to drive home with my stuff. I am not happy about it.
Recommended: No
Jennifer
Apr 03, 2019
Irma and Steve were so friendly and...Happy Customer!
Irma and Steve were so friendly and professional! They went out of their way to help me. When I came back later that day, I was greeted by name. Excellent service! I rented at this location last year, with the same kind of service. That's why I came back again, without shopping around. ?
Recommended: Yes
Shiovan Cespedes
Mar 06, 2019
Girls at front desk were awesome
Girls at front desk were awesome. Thank you for making a difficult task much better and easier with their welcoming and helpful service.
Recommended: Yes
Deborah Turner
Oct 29, 2018
Every person was helpful
Every person was helpful. Informative. Knowledgeable.
Recommended: Yes
Arturo Dela Cruz
Sep 21, 2018
So convenient
So convenient
Recommended: Yes
Robert Buss
Jul 24, 2018
very clean storage.and manager is most...
very clean storage.and manager is most helpful Price is fair
Recommended: Yes
Sean G
Feb 19, 2018
Convenient and reasonable price
Manager was courteous and helpful. He took time to explain the process for renting. The space was convenient for where we live and the price was reasonable. A couple of small points. If you don't have your own lock, they will insist that you buy one of theirs (at a suitably marked up price). They also insist you buy insurance from them (not mentioned on their website)
Recommended: Yes
Will Castillo
May 11, 2017
Steve was great at helping us get a storage unit and moving supplies. I would recommend this location. Steve also followed up with us to make sure we had everything we needed and billing info. Thanks Steve
Recommended: Yes
chantal caban
May 07, 2017
Very clean and friendly. Well organized and Steve was super kind and considerate.
Recommended: Yes
John Todorovich
Apr 27, 2017
I rented the space at public storage in Laguna Woods the facility was very clean and Steve here provides excellent customer service highly recommend
Recommended: Yes
william taylor
Apr 14, 2017
Clay was super! He showed the area and was very informative and he was pleasant to deal with.
Recommended: Yes
Denise Radke
Mar 14, 2017
Dollies
Only 3 dollies on a Saturday. Had to wait an hour for one
Recommended: Yes
Alex Davis
Dec 19, 2016
Ronnie was so helpful! She was so knowledgeable and facilitating in rental process. Days later I came by the office and she remembered my name. I would recommend Ronnie and this location to anyone looking for a convenient storage site with excellent operations.
Recommended: Yes
C. Morales
Sep 21, 2016
No Worries Choosing Public Storage
Moving is stressful enough without the worry of finding a clean secure storage facility in a short amount of time. Well, I was lucky to choose Public Storage to cover my needs and be advised by a fine PS Manager named Mark. He helped me choose the best unit size to store my possessions and gave me helpful hints how best to navigate the in's and out's of using the facility. I highly recommend Public Storage to every one.
Recommended: Yes
D. L. C.
Oct 14, 2015
Top notch storage experience
The Office Assistant who helped me select the unit I needed, was vert helpful. She was knowledgable about the facilities policies, procedures, and various units. She assisted me in finding the unit which best met my needs. The facility is very accessible as is the unit within the facility. The facility is climate controlled, clean, and feels very safe. At the time of move in, the manager came out to assist with the management of the elevator. Know that I am a new customer, but at this point, I would recommend this facility highly.
Recommended: Yes
Arturo Dela Cruz
Jun 16, 2015
Unparalleled Cystomer Service Experience
There is no amount of goods words can described my experience with Public Storage Moulton Parkway. Jim and Linda were so awesome. I went through the whole process easy and swift. You don't have to take my word for it.
Recommended: Yes
Cheryl Nuevaespana
Jan 16, 2015
Wow The Storage is very uptown!
I was so surprised on how nice the storage unit is. Everything is inside so no fear of people walking up behind you. The Units are clean and the staff are very helpful. I recommend Public Storage if there is any need to put some things aside for a move.
Recommended: Yes
Shona Barnthouse
Aug 12, 2014
Love the staff here.. they are great
Amazing storage facility. Great staff.
Recommended: Yes
Anthony Pereira
Feb 12, 2014
The service was great and the place was very clean. In fact it was spotless!
The staff (Susan) was exceptional trying to find the right size storage unit we needed. We appreeciated her help and courtesy. Thank you, Susan!
Recommended: Yes
