Jade
Apr 01, 2024
Fast service with a Smile...
Once I arrived at the facility, the staff showed me the unit to ensure the size I reserved was what I needed and even offered packing boxes, which I turned down because I always use bins. However, I was very surprised at my introduction to the facility as I have rented storage in Long Beach before and never received the type of service as what I received from Cube Smart Self Storage.
Recommended: Yes
Albert Reyes
Aug 17, 2023
CubeSmart Long Beach is great!
This storage facility is run excellently by a hard working manager, Yolanda. It has the cleanest restroom of any storage facility I have been in, and I've rented at different ones over 33 years.
Recommended: Yes
Dianne
Apr 19, 2023
Amazing
Great experience from the start, receiving a confirmation call in less then 5 minutes after the reservation to following up calls regarding the unit. The staff was amazing, really appreciated the overall experience.
Recommended: Yes
Sovannee Ly
Mar 29, 2023
Definitely coming back here if ever needed.
Great price, fast and friendly service and very professional. Would definitely recommend рџ‘ЊрџЏј
Recommended: Yes
Edina
Mar 02, 2023
Good everything
Everything is fine at CUBESMART
Recommended: Yes
Mr reaves
Feb 28, 2023
Process went smoothly
It wasn't time consuming very polite staff they we beyond the call of duty very aware of my reservation i had about storing my precious items i was so hesitant to store but your staff was on point with satisfying my reluctantness to store my stuff at any facility
Recommended: Yes
Ismael
Dec 19, 2022
Thank you
I liked that it was ready and clean to move in
Recommended: Yes
Dasy Munoz Tabares
Oct 26, 2022
Welcoming.
Front desk was really Helpful, and very knowledgeable! Great service over all
Recommended: Yes
Nicole Lee
Oct 17, 2022
Great experience!
Nick was fantastic! I got there right before closing, and he was able to set me up with the unit that I had reserved online and walk me through the entire process with professionalism and kindness. I certainly would recommend him and CubeSmart!
Recommended: Yes
Machelle Rosier
Sep 21, 2022
Easy process
Customer service was great, everyone was helpful and friendly
Recommended: Yes
Lili
Aug 18, 2022
Best prices and friendly enviroment
Your staff has amazing customer service.
Recommended: Yes
Sandy Rodriguez
Aug 06, 2022
Very satisfied
islander bungie girl(64) Guam Mariana Island
Recommended: Yes
Justine Robledo
Nov 03, 2021
Service was great, facility needs a couple upgrades.
The customer service was great, very friendly and considerate. I just didn't give it a total of 5 stars, because of the facility itself. There's not enough lighting and no convex mirrors to help you view what's around the corner when driving through the aisles.
Recommended: Yes
Paula Loos
Oct 02, 2021
Great people, fast service
They were flexible, got me an amazing box and were friendly and fast. I’m very happy with the space and the deal.
Recommended: Yes
JoAnn
Aug 04, 2021
I would recommend due to the selection of units, and safety.
I was disappointed in other rental places.
This choice is good for me.
Recommended: Yes
Patricia
Jul 23, 2021
Good customer service
Good customer service very professional and friendly
Recommended: Yes
Abraham orejel
Jul 19, 2021
Excellent service
Nice experience very helpful workers
Recommended: Yes
Jose Torres
Jun 09, 2021
Extremely helpful!!
It was a no hassle experience. They were very thorough and knowledgeable. Great service.
Recommended: Yes
Priscilla Joy
May 07, 2021
This place is awesome!!
The place is great. Convenient hours, great location, not to many riff raff ext all in all its perfect for me.
Recommended: Yes
Tatiana
Mar 11, 2021
Very clean and the staff are very helpful
I am pleased with my unit and the customer service there as well. The place is clean and the hours are very helpful.
Recommended: Yes
Oscar Matute
Dec 12, 2020
Excelente
Excelente servicio. Muy buena atención son muy amables.
Recommended: Yes
Timothy
Nov 11, 2020
Awesome
Great deal and thank you for the upgraded size at no extra cost to me
Recommended: Yes
Precious
Oct 16, 2020
Its a nice place
Clean with friendly people and I like that it is open till 10
Recommended: Yes
Mickie
Aug 21, 2020
Feel safe
I feel that my items are safe and secure.
Recommended: Yes
Brian Nelson
May 23, 2020
Easy and accessible
Laura had me in and out of there really quick
Recommended: Yes
Daniel Ochoa
May 19, 2020
Friendly Staff
Cheap, affordable storage with helpful staff.
Recommended: Yes
Elle
Apr 30, 2020
Great staff. Clean unit.
Very friendly and patient staff. Helped answer all my questions and get the best deal
Recommended: Yes
Sandy
Mar 03, 2020
Best price in town..рџ‘Ќ
Hospitable, and informant, thank you..ЁЯША
Recommended: Yes
Flannell
Feb 22, 2020
Love this place
The staff was friendly the price was exceptionally reasonable.
Recommended: Yes
Flannell
Feb 10, 2020
Pleased
I'm Pleased with the location. I feel that my belonging are safe. The price is perfect. I would recommend this place to people i know.
Recommended: Yes
Regina Senior
Dec 24, 2019
Friendly and professional
Knowledgeable, friendly, and professional. Transparent pricing. Would definitely recommend.
Recommended: Yes
NAYRA CORONA
Nov 14, 2019
Last minute yet helpful
Was a great a quick customer service. Got to see the unit before purchasing and was able to place unit on hold without having to put a down payment and also got 25% off for 6 months.
Recommended: Yes
Kimanh
Sep 17, 2019
Nice
The girls that check me in that day when I rented the storage they were really nice.
Recommended: Yes
Sandra
Apr 07, 2019
Great customer service
Ms outlaw is helpful and awesome, she sold me on a better unit!
Recommended: Yes
Erik
Jan 22, 2019
Facility was decent. Water in my unit. Scared of rain. No move-in truck.
Placed order. Was told I had access to free move in truck. Impossible to get anybody on the phone. They finally called me at the end of the day to say they haven't had that truck in awhile. Hoping to get reimbursed by spare foot or facility. Not sure who's to blame but it cost me $55 and wasted half a day.
Recommended: No
Raymond
Dec 25, 2018
Had a wonderful overall experience with sparefoot.
Very satisfied and well deserved 5 star ratings. Been reserving storage unit on sparefoot twice already this year. Will diffinitely refer to friends and family.
Recommended: Yes
nadia
Oct 12, 2018
Overall good unit
- good: convenient location
- good: easy access for big trucks
- bad: electrical outlets and light socket nonfunctional, although installed
Recommended: Yes
Kyon salaam
Oct 09, 2018
Good service
Overall good experience. I really hope they will keep my things protected until I decide to move.
Recommended: Yes
Sofia Urquiza
Oct 08, 2018
Security seems to be a plus here!
I was left stranded with my things on a Saturday afternoon. Most storage places were already about to be close by 3 but luckily I found this place that closes by 5 on a Saturdays. I'm very glad I found this place especially because the staff were very welcoming!
Recommended: Yes
Sofia Urquiza
Oct 08, 2018
Awesome experience here!
Enjoyed the whole process of getting a storage unit here, definitely will recommend!
Recommended: Yes
Jaiminna Obregon
Sep 04, 2018
The staff are very friendly and helpful.
It was a fast check in process. The staff are very Friendly and helpful.
Recommended: Yes
Victoria
Aug 04, 2018
Thank you
Great service provided by Yolanda and Tomas!
Recommended: Yes
Donald
Aug 02, 2018
Overall, A Good Facility
Overall, A Good Facility, The girls at the front desk ere very helpful
Recommended: Yes
Aymee Vargas
Mar 28, 2018
Cheap
Great pricing and helpful when it came to finding the correct size and availability. Friendly staff and overall clean and conveniently located
Recommended: Yes
Dontae
Mar 19, 2018
Customer Service is Great!
Great customer service and friendly people. The area is well kept and clean. I look forward to further business with CubeSmart.
Recommended: Yes
BREGGETTA
Mar 06, 2018
Great customer service
Great customer service, great customer service...
Recommended: Yes
Julianna
Dec 11, 2017
Great overall experience
After searching several storage facilities in the LA area, we chose Cube Smart in Long Beach, even bc it is farther away from us, bc the price for the size of storage was the best. It also has a lift to take items upstairs and lots of security and longer unit access than other places. Plus, the employees were all nice and helpful
Recommended: Yes
Willliam
Nov 05, 2017
Location convenient, price average, slow service
OK for general storage purpose, the driveway not wide enough to store big cargo
Recommended: Yes
Marya
Oct 06, 2017
New Customer
Reserved online, facility called next day to verify info and move in date. Upon renting unit, they also let me know they have small moving van for use for free, just pay small admin fee gas used.
Staff was friendly, I would refer my family and friends. Best prices in in L.A. County.
Recommended: Yes
Marlena
Aug 31, 2017
terrific staff terrific location
A very large facility, very secured, easy access, excellent customer service, and great price! I am very happy with my storage.
Recommended: Yes
Jill
Jun 08, 2017
Great service
So far having a very pleasant experience with CubeSmart! Reserving the right sized space and moving in was a piece of cake!
Recommended: Yes
Steven
Oct 06, 2016
Polite and direct
Easy paper work and clear terms
Recommended: Yes
Donte Wallace
Jul 06, 2016
Just felt like family
I love places that's willing to help you & not just doing their jobs...actually helping
Recommended: Yes
Made Abiyoga Pradipta
Jan 27, 2016
Nice and perfect
The staff was friendly and the security is good
Recommended: Yes
kanoelani leomiti
Dec 10, 2015
very affordable
Great place I would recommend to friends in family...
Recommended: Yes
Nelson
Sep 15, 2015
courtious
The office workers were very helpful in selecting the right units and reasonable prices to fit my budget an need.
My only not so good experience was going to pay my bill and the office was closed for you 45 minutes.
With no one to collect the payment which was a little up setting. Another renter was there and we felt like some one should of been there maitaing the office when you live sone 30 minutes away that's a problem having to wait
or return.
Recommended: Yes
Bobbie
Jun 01, 2015
Staff was pleasant and professional
Recommended: Yes
braulio
May 06, 2015
Excellent value compared to others out there. Friendly service and he explained all the rules thoroughly .
Recommended: Yes
Ahda Sands
Apr 01, 2015
Recommended: Yes
Ahda Sands
Apr 01, 2015
Recommended: Yes
James
Feb 19, 2015
Recommended: Yes
Daniel
Feb 06, 2015
Recommended: Yes
Rosie
Feb 06, 2015
Best lowest price and easy access to unit. The manager is very helpful and attentive despite herd of customers coming by.
Recommended: Yes
Kerem
Jan 19, 2015
Recommended: Yes
Virginia
Dec 24, 2014
Quick, Easy & Secure
Great experience and helpful staff! I recommend this facility! I was out of state and they noticed my unit was not locked correctly and they were able to notify me and secure it for me via phone and email. I appreciate the confidence in their security & protection of my property.
Recommended: Yes
Darrell
Dec 10, 2014
Great, the rep.was very knowledgeable. Explained everything very clearly. Great attitude and customer service. Prices are cheap & affordable. A very clean facility..i got my first month free.
Recommended: Yes
Raul
Dec 06, 2014
very good experience
Recommended: Yes
Marissa Squirrel Celeste
Oct 28, 2014
From Frazzled & Overwhelmed To Much Calmer
When I first arrived @ the Long Beach Cubesmart location, Le'Terra and her staff were warm & welcoming. I had made online reservations a couple days before the move, and was so busy working on accomplishing this move, I didn't have time to alter the reservations, Le'Terra said no problem. We looked at a couple of the units, & I was able to assess what size I'd need. Le'Terra and her team were gracious, cheerful, and most importantly, calming throughout.
MANY MANY thanks!
Recommended: Yes
Najmeldeen
Oct 22, 2014
Recommended: Yes
GERALD
Oct 07, 2014
EXTREMELY BETTER THAN OTHER FACILITIES I'VE RENTED, AND LIGHTYEARS AHEAD OF PUBLIC STORAGE AND THERE ANCIENT WAYS.............
Recommended: Yes
Luz
Sep 13, 2014
great customer service... thank you
Recommended: Yes
Phyllis
Sep 07, 2014
Friendly service but strict rules.
Recommended: Yes
Jonathan
Sep 04, 2014
Recommended: Yes
Edward
Jul 07, 2014
needed storage and this was the best price and closes by my home
Recommended: Yes
Zella
Jun 25, 2014
very cheap price so i got what I paid for
this is a nice facility and my time spent there was great, but when I went to remove my things there were a lot of my belongings missing and when I told the staff member she just said she was so sorry that happen to me.wtf.
Recommended: No
Connie
Jun 16, 2014
IT'S UNREAL
It agree 95% with the previous negative statements that has already been written.
I wish I would have notice the negative comments before I decided to give them a penny of my money. I should have followed my first mind, when I visit the site 2 times in one day and the manager was not there, just note on the door.
They are very unprofessional, their units are someone cheaper, however they are nasty, don not fix a damn thing, I suppose it's my job to fix their unit, or perhaps it's just better to move and ask for a refund, prorated of course.
It's better to pay a little extra and deal with professional folk instead of DD, you know what I mean.
Recommended: No
Kellan
Jun 06, 2014
HORRIBLE - BURGLARY WITHIN A WEEK
I needed a storage unit for only a week. I figured this place would work. The price was fine and it was off the freeway.
I stored my belongings, locked the unit and left. I came back after a few days to check on the unit and get an item. Everything was OK. I came back a 4 days later to move out of the unit and into my apartment.
My storage unit had been broken into and ALL of my electronics were stolen, along with many other valuable items. The manager rolled her eyes and said this happens all the time. The Long Beach Police Department officer said that his dept. is at this location almost EVERY DAY dealing with this issue.
STAY away unless you want your stuff to be stolen.
Recommended: No
Christine
Apr 19, 2014
Still
recently bought a storage space through an online auction in which place the pictures of the unit and close the auction to a safe place which has a number of security is that when I went by things were not the same as the photos and had moved things around and missing things and the possibility of information from the old owner and when we speak to head office only say they will call back I think it should be taken seriously.
Recommended: No
Michael Bradley
Apr 13, 2014
Very helpful staff
I originally wanted a 6 x 12' which was mismarked and turned out to be 5 x 12 by measuring tape. So I rented a 6 x 10 for about $15/month less, and the staff helped me select it and apologized for the mistake. I'm moving and need to temporarily store a 1 Bdrm apt. I already have a 5 x 10 at Extra Space and pay about $30 / month more than the 6 x 12 at Cubesmart, so I'm renting another 5x10 at Cubesmart, and I'm going to move the other things out of Extra Space (about half a mile away). Two 5 x 10 units cost about the same as one 10 x 10 unit, but it's a LOT easier to find things when you have two 5 x 10 vs. one 10 x 10.......
Recommended: Yes
Jayson
Apr 07, 2014
Very dirty, electricity does not work, no lights anywhere so it is impossible to do anything after dark without flash lights, staff is nice and helpful but unprofessional. Same cars are always inside the facility at all times of day and night so I now have realized they have been parked and left there for some reason and staff is ok with it. Tons of dumping done at this facility. This facility needs a ton of improvement.
Recommended: No
Edward
Dec 31, 2013
great value!
Recommended: Yes
Jonathan
Aug 20, 2013
Quick, easy, not the safest seeming but overall great especially for the price!
Recommended: Yes
Terri
Aug 06, 2013
The young man who took care of the paper work said he would sweep out the unit but when I got there 2 days later it was still dirty and dusty. The lock I had would not fit on one of the unit doors so I had to put the stuff in the second unit I will be going to discuss the unit with the management people soon.
Recommended: Yes
Roy Mercado
Aug 04, 2013
unsafe, storage dirty,
Below satisfactory. About to sign the paper after the tour.Customer walk in with whole piece lock.His unit got clean up and stole all his tools.I immediately cancel and walk away.
Recommended: No
Veronica
Jul 09, 2013
The customers that are renting storage leave trash in front of the storage and know one cleans up. I have been renting for almost one week and the trash is still there. Also I don't like the fact that I have seen people fixing cars inside also I have seen a man try to fix tv's and he leaves them outside his storage. That makes this place look very dirty and messy with No rules.
Recommended: No
Maria
Jun 27, 2013
good customer service
Recommended: Yes
Serenity
Jun 23, 2013
Great promotional price!
Rented this unit with a "first month's free" promotion. However, you still pay a $22 processing fee and once you get there, they charge an additional $10 for insurance which they said is mandatory. Besides that, great price overall. I only needed it for one month, so I scored. Oh, plus they let you use their moving truck for free to move your stuff in. They just need $100 deposit and you get it right back when you return the truck :-) Pretty cool bonus!
Recommended: Yes
Mersetta
Jun 18, 2013
Well worth my time and money.
Recommended: Yes
Brad
Jun 04, 2013
Recommended: Yes
Rama
Apr 09, 2013
Recommended: Yes
Ivette
Mar 05, 2013
overall everything went great until when I was leaving at the gate the stand were to put in your code wasn't safe at all it ended up falling and scratching my car.
Recommended: Yes
