Daniela
Aug 03, 2020
Everyone was very helpful and friendly
Everyone was very helpful and friendly, from the people I spoke to on the phone, to the gentleman working at my nearest public storage. The facility is kept so clean and is very secure. They definitely want to make sure that my needs are met!
Recommended: Yes
Megan
Jul 27, 2020
Highly Recommend!
Easy process and a helpful staff made the experience a lot less stressful than I was anticipating. Scarlette was amazing!
Recommended: Yes
Keola Moku
May 11, 2020
5 Star
Everything was easy from the website to actually going to my scheduled appointment to actually obtain the stotage unit itself . Professional and helpful!
Recommended: Yes
Gregory Smith
Nov 28, 2018
Just moved in less than 1 month
Just moved in less than 1 month
Recommended: Yes
ANITA
Sep 15, 2018
Good experience
Easy check in and payment set up. Even though my size unit that I had originally reserved was not available, the size upgrade was free. Building seems secure enough. Only one person working so if you have to borrow a cart (leave ID at counter) you have to wait for them to return to get your ID back. Overall good experience.
Recommended: Yes
Linda
Jul 23, 2018
The employee was helpful &...
The employee was helpful & knowledgeable. My only complaint is there was only the one employee on the premises so everyone had to wait. But the facility is clean & appears to be secure.
Recommended: Yes
Kirk Miller
Aug 03, 2017
The young man that helped me was ...
The young man that helped me was incredibly nice and helpful. The facility is beautiful, immaculate, and secure.
Recommended: Yes
Elsie Jimenez
Apr 20, 2017
Customer service was great. Got all our questions answered and the process was easy. Thanks Jorge!
Recommended: Yes
Suzie Elenes
Apr 19, 2017
I rented a space not to long ago and it was very clean and well kept. The employees there are always very nice and helpful. Ask for Jorge, he's awesome!
Recommended: Yes
Marline Davis
Jan 14, 2017
Cherie and Ken was very helpful with great customer service. They had all the right merchandise to help me with my move so the process was quick and easy. The property is clean which made me feel comfortable with storing my personals here
Recommended: Yes
Maureen Poe
Nov 07, 2016
It is a pleasure to do business with your desk representative, Tanesha, but the facility is no longer clean. it is too much for one person to do both jobs.There is dust and dirt on the sliding doors to each location and dirt seems to be seeping into the units. There is trash on the floors, in the elevators and outside the main sliding doors. We appreciate the friendly, professional service when we go in to pay our bills, but the cleanliness we saw in the past is not what it once was.
Recommended: Yes
Lisa Branam
Oct 05, 2016
Easy
Easy and quick. Staff is very helpful. Clean and secure site.
Recommended: Yes
Tracy Mann
Sep 04, 2016
The facility manager Juan was extremely helpful. He went over every detail of renting a unit and how to use it. I find every time I see Juan his smile brightens my day. He makes you feel welcome as a new comer to the city. The facility was very clean and even going there at 9pm I felt safe. I would recommend this Public Storage facility to everyone.
Recommended: Yes
Sylvia Gonzalez
Oct 13, 2015
Best storage in my view the best from all other public storages
Out of all your public storages this one to me is number #1 because all the other they such this place I will tell my friends about this one
Recommended: Yes
Long Beach David and Allan
Aug 13, 2014
Why did I wait so long? Love it!
Finally took the jump and rented a medium storage space. The sign up was super easy and the facility is clean and we feel safe. Fortunately they are within 1.5 miles from our house so if we need to retrieve something in storage, it isn't a hassle. I'm sure you could probably find cheaper storage, but i think the value of convenience and safety is worth paying a little more. And I can once again see the back of my closet!!!
Recommended: Yes
Maria Schafer
Aug 12, 2014
Facilities are fine, but inconsiderate business practices with cancellation won't have me coming back any time soon.
There are many built-in costs that make this storage company completely cost-ineffective. They charge the ridiculous amount of $17 for their very specific lock for the units; this fee is non-refundable, and the lock is completely useless outside of the facilities. Almost $20 thrown away there. Add in the insurance, the start-up fees, etcetera, this is a poor value. Their pro-rating system is horrendous, only offering pro-rating for the first 10 days of the month, and charging the full month for anything past those first 10 days. Regardless of when in the month you start your rental, you will be charged for the WHOLE month, and then the "next month" will apparently be pro-rated. This is backwards logic, and for people looking for very short-term rentals, will cost you up to 400% more than the rental time you are actually looking to use. I only needed a week's worth of storage, and was forced to pay for the whole month. I am unhappy, feel ripped off, and will not be using Public Storage facilities again, at least not this location, although I believe the business practices are similar for all locations. Mediocre customer service and impotent employees who said they had no power to help also helped create this opinion.
Recommended: Yes
Chris Catlin
Jun 04, 2014
Exactly what we hoped for
We used the Outer Circle, Long Beach location to store furniture as we were moving our daughter into her apartment for college. Even though we were short-term customers the staff treated us really well: great service, friendly, and helpful. They were a delight and expert service-providers. The location was clean and well-kept. Couldn't have asked for more!
Recommended: Yes
Annette Wilson
Apr 08, 2014
The girls in the office make getting Public Storage very easy
The staff here is fabulous and helpful. The storage place itself is really nice. I was a little worried having a unit on the 2nd floor ...but moving in was a breeze with all the dollies they provide and the large elevators. It seems very safe and secure to me with cameras too.
Recommended: Yes
