BA Storage

Price was not the quoted price

Price quoted Different charges upon entering facilty

Recommended: Yes

Great customer service

Check in and setup process was quick and informative. I do wish they had elevators for the second floor but otherwise I was satisfied.

Recommended: Yes

Refuse to applied my discount online at

Michael it’s very very unprofessional and arrogate I won’t recommend to rent in this place. .look for somewhere else I believe it’s a racist guy

Recommended: No

Highly recommend!

A positive attitude and willingness to go the extra mile for customers were appreciated.

Recommended: Yes

Col. Emiliano Zapata

Very efficient and simple to set-up with good communication throughout.

Recommended: Yes

Great location and space

The space is clean and easily accessible in a great location.

Recommended: Yes

Awesome staff and cClean Units

From reserving my unit, to loading in, to packing my unit, everyone and everything went perfect. Moving can be very stressful and BA and the staff made my day easier.

Recommended: Yes

Very close to my home

Very spacious facility and near freeway

Recommended: Yes

It was a great experience and super helpful staff.

It was a great experience and super helpful staff. They were really great.

Recommended: Yes

Check in reliable and well knowledgeable.

Place is clean and easy to locate units,

Recommended: Yes

Review

No bathrooms or trash cans at all. Not very pleasant

Recommended: Yes

The management is a total tiny little loser

Pathetic and arrogant and total lies are told by this little shit. Condescending Amd needs to have his face busted a few times. Thievery Amd luging is all this walking turd does.

Recommended: No

Pieces of human waste

No character, no humanity, arrogant little 12$ an hour Douchebags.

Recommended: No

A little run down, no elevators, but a good value and staff was friendly.

I was a little shocked when I pulled into the property and saw how run down this storage facility was. There are no elevators. They have ramps instead, but do offer the use of dollys. When you arrive at the building your storage unit is in, the hallways look like they are 100 years old, and have had no maintenance since it was built. The floors are wood, and the hallways are incredibly tight. Once in the unit, there is no drywall on the walls, nor a light. On the plus side, the individual who registered me was friendly, and quickly checked in. They have a lot of rules that need to be followed, and if you break any of them your charged a $50 fine, the value for price paid far out weights and of the negatives.

Recommended: Yes

Great place nice and clean friendly staff

Happy i chose to store my things helpful staff

Recommended: Yes

Great experience

Online rental is not really clear about the door sizes when you rent , but the staff is very accommodating if you need to change the unit before moving in. If you have a chance take a look at your unit before, if the door size is a concern for you.

Recommended: Yes

ABSOLUTELY HORRIBLE CUSTOMER SERVICE

As a return customer the way I have been treated by the facility managers at this location has been absolutely despicable. I rented here previously in 2022 and left after leaving the area for a couple months. No issues. I have no idea what happened to this staff but the people that work there now are passive aggressive, lazy, and downright disagreeable. I don’t think I’ve ever experienced such contempt from any staff member at any Trojan storage location EVER. And my error? Apparently even though the storage supposedly has office hours until 6 pm a staff member called me and begged me not to come in after 5pm (when I get off) because “there wouldn’t be enough time to process the paperwork”. So I’m like okay I’ll come Saturday. And they say sorry, we only honor your reservation for four days. And I’m like really? Then as soon as my hold expires on Wednesday they raise the price by $200. So I try to make a new reservation for a smaller unit now that I’ve been priced out of the 10x15- and finally it’s Saturday. I go to the office and say hey, I made a new reservation. They’re like under who? I give my name and they snicker and reply “yeah we canceled that, we’re not going to rent you a unit” and laugh to each other. I’ve never seen such disgusting behavior by employees. The management here must be nonexistent. Sad. Because I really enjoyed my previous lease here. Management must be reduced to hiring bottom of the barrel.

Recommended: No

Change Managment

After been here for over 2 years I am walking out I had such a bad experience with the new manager he just wanted to be right and not apologize for something he was wrong of doing when I ask why was he getting upset and listen to what the customer had to say he said I’m too busy,I was super shock he has a very short temper very disappointed. Worst customer service !!!!!

Recommended: No

Staff is very rude

I would not recommend anyone to come here and should have just rented in West LA for a higher price but it is what it is. The person who assisted me was very rude, not just to me but to other customers waiting.

Recommended: Yes

All of the 10 foot units are approximate and not 10 feet exactly.

Make sure to inspect your storage room carefully as we found dog poop and damage in our unit, after the fact.

Recommended: Yes

Friendly’ish staff.

This might sound kind of weird, but sizes are not exactly what is posted on the site. I looked at a 5 x 10 which looks more like a 3 1/2 x 9. However, beggars can’t be choosers, I needed to place right away and the price was super cheap.

Recommended: Yes

Great convenient price

Great price just a little dirty

Recommended: Yes

Great price

It’s a good price and they run a tight tidy ship of over there it’s all straight forward. They will answer any of your questions. Unfortunately there’s no ac so be selective on the time you move into your unit and where it is in the building

Recommended: Yes

Solid storage, decent pricing

Pretty good, it’s what you expect.

Recommended: Yes

wanted to find somewhere closer to home

they are all great and very professional and helpful! thank You!

Recommended: Yes

Secure storage & friendly, knowledgeable & helpful staff!!

Upon my arrival I was greeted with a smile & given a tour of the grounds & the unit I was interested in. It's an older facility but maintenance does an amazing job. The place is extremely clean & in good repair. However: there is no climate control & the ventilation, although adequate, is less than desireable. When it is hot outside it is unbearably hot inside. The prices are average but there is a sign-up incentive that discounts the first 2 months. All in all a good, clean facility. But it was the staff that won me over. They are all courteous, friendly & sincere. They will bend over backwards to meet your needs. Great job guys!! Thank you!!

Recommended: Yes

Problem Solved !

Luis was welcoming, friendly, and had all the answers and a few very good suggestions. He is the main reason I rented, along with the convenient location and easy accessibility.

Recommended: Yes

great staff, friendly and accommodating

No complaints at all for this facility thus far. As a general side note, it would be nice if storage places were open 24 hours (but none seem to be, so not this facility's fault).

Recommended: Yes

Needle in a Hay Stack Storage Facility located by Spare Foot

After 2 prior moves in 2 consecutive months, B.A Storage has been the complete answer for my storage needs!!! The location is Great and now with a more accommodating sized unit, I can organize my property in my unit!!! Many thanks to all who assisted in some challenging situations that were resolved to my satisfaction!

Recommended: Yes

Easy and fast process

Good service from liz. She answered my questions and gave me a tour.

Recommended: Yes

Smooth Move-in

The facility is clean and secure. Nice location, (Vermont Ave and 101 freeway). I forgot their names, but the manager and young woman in the office were helpful and cool. Thank you.

Recommended: Yes

Great customer service

Very friendly staff, clean storage facility that is easy to access. I do wish that the storage units had lights in them.

Recommended: Yes

Quick and Easy

The assistant manager was friendly and accommodating. She thoroughly explained the details about the contract and facility.

Recommended: Yes

Older facility.

There are no lights inside the units. The staff is very friendly and accommodating.

Recommended: Yes

Affordable, clean, convenient location

I mean, that says it all! Staff were friendly, too. There are ramps to the second floor for some of the buildings, but no elevators. Make sure to let them know if you will need a ramp!

Recommended: Yes

Great service and great deal

Service was really good, loved the price and, I totally recommend it!

Recommended: Yes

Good Value

The customer service was great and the terms were clear. I was able to rent a uhaul truck at the same location which made moving in a lot easier. Storage units are expensive, but this was a decent price for the location, though not cheap by any means. One area for improvement would be better lighting in the unit itself.

Recommended: Yes

Súper friendly

Nice clean and good customer service just need elovators

Recommended: Yes

Nice place

Great service like the cleaning ness all it needs is an elevator to make things easier

Recommended: Yes

The assistant manager Roland was especially helpful, efficient and kind.

Driving my car to my storage unit is a plus and very LA.

Recommended: Yes

The space is remarkably clean space.

Clean facility. Very large space. Staff were very helpful in finding me a space that was well situated for me.

Recommended: Yes

Everything Good...

price.. service.... place...

Recommended: Yes

Nothing special, served it's purpose

The place was clean and the staff was friendly. Had to haggle over the price and there seemed to keep being additions to the bill that weren't disclosed earlier.

Recommended: Yes

Decent

Pretty basic no frills lock up but the lads who run the joint are pleasant and efficient. Incredibly hot within the lock up so wear sweat bands, you’ll need them.

Recommended: Yes

Very good

Nice people, good units and prices

Recommended: Yes

Very convenient and good price

Good service, knowledgeable staff, quick start up

Recommended: Yes

Pretty good place for the price

This is a pretty good place for this price. The only thing that sucks is that they don't have elevators on their buildings.

Recommended: Yes

Very simple process they make it wasy for you

Friendly staff easy access to my storage unit arts avaliable

Recommended: Yes

Excellent customer service

Short waiting, clean facilities plus reasonable rates.

Recommended: Yes

Can do better

This is a terrible storage place, I usually dont leave negative reviews, but this place has many hidden fees, the staff is really not accommodating, they will not feel helpful at all. Had to store furniture after work before flying out of state for months, personel walked up to me and told me that I have a few minutes to leave before they lock me in the premises and will charge $50 for being there. I mean who does that?

Recommended: No

Very satisfied

Moving in was easy breezy. Got all the paperwork done in 30 minutes, and the customer service was straight forward and efficient.

Recommended: Yes

It was a pretty straight forward place

I went and talked to them abput the spot that was reserved fore and it was alright

Recommended: Yes

So far great experience

BA Self Storage had the best price in town, employers are friendly and very informative. No hidden fees. I love the 7am-7pm access!

Recommended: Yes

customer service is on point

customer service is on point.

Recommended: Yes

Excellent service

Excellent Service and obviously well organized.

Recommended: Yes

Nice and Friendly

Very cool crew, they showed me all the options, very precise and professional. The storage space were clean and very easy to find.

Recommended: Yes

The staff, facilities, and service were phenomenal .

The staff were super friendly and patient working with me and my rental.

Recommended: Yes

Great experience

The process was fast and easy. I know that my stuff will be safe and secure. I would definitely recommend to anyone.

Recommended: Yes

Good experience

Overall good experience. Quick move in.

Recommended: Yes

Overall nice facility, easy access and friendly manager.

Never had a storage unit before so can't really compare, but this facility has very easy access . You can park right by your unit or if upstairs there is a ramp. Price advertised was only for 6 months then raises $10. Jesus the manager was helpful and friendly.

Recommended: Yes

Quick and easy but dark

Good Customer service wish the pricing was set in person as online... had to reserve a larger room online to get a better price. Rooms are dark. Need a flash light

Recommended: Yes

I feel secured to be here.

I found my self in a family type of environment that it feels like anything I need weather advice,support,physical help,even if you just want to chat,etc and that's what I'm talking about.

Recommended: Yes

Coming and going, always a good experience.

Marco and Jesus are very friendly and helpful. They get an A++.

Recommended: Yes

Quick & easy

The sales staff is friendly and knowledgeable

Recommended: Yes

Recommended: Yes

great area, allot of parking.

Recommended: Yes

Great. Found out through spare foot.

Recommended: Yes

Perfect for the Price

This place is great, and the customer support was fantastic. I would highly recommend this place to any one looking for long term storage solutions.

Recommended: Yes

Clean and helpfull

Very helpful Perfect location Fast and easy.

Recommended: Yes

the manager was very nice and helpful.

This is a bit out of the way but i feel safe. Putting my storage here..The manager is very nice. And. You have time to. Unpa k without. Someone. In top of you.

Recommended: Yes

BA Self Storage

Looking for a Los Angeles storage started off overwhelming. Through Sparefoot, I found the most affordable price for a storage unit less than 4 blocks from the apartment I moved out of. Paying each month is a breeze and the storage facility is easily accessible. Couldn't have been a more perfect fit for me.

Recommended: Yes

It was just what I needed, right when I needed it!

My one line summary pretty much says it all. Thank you very much!

Recommended: Yes

Great Deal & Easy Move-in Process

Received a great deal and guarantee of no price hikes for the first 12 months unlike other storage units that raise prices without warning. Also, being out of the area, was able to fill paperwork online and have movers move in items without trouble.

Recommended: Yes

5 STARS

Very nice and helpful employees at BA Storage.

Recommended: Yes

Recommended: No

Recommended: Yes

too soon to tell.

i just moved in. i haven't been in long enough to know.

Recommended: Yes

Great experience

The staff is really helpful and nice. They gave me great advice on what size unit to get. My move-in went really smoothly and my items fit perfectly.

Recommended: Yes

Happy to have found them.

Recommended: Yes

excellent

Recommended: Yes

They were very helpful and very nice. I would recommend.

Recommended: Yes

Straight forward storage unit with decent pricing.

We got a second floor unit which is quite a bit of a hassle because there are no elevators (only ramps)... however, it was over $100.00 less than units on the first floor so it was a bargain.

Recommended: Yes

service was great.. I will definitely recommend the place..great management

Recommended: Yes

Great facility

Recommended: Yes

Recommended: Yes

Great price. Great staff.

Recommended: Yes

Great experience showed up was shown the storage space signed paper and was out

Recommended: Yes

Recommended: Yes

Recommended: Yes

Quick service. Very helpful. Best price in my neighborhood.

Recommended: Yes

So far so good

Friendly stuff, the only problem is that there is no elevator but for college students is the best storage since it is right next to the lacc

Recommended: Yes

Completely messed up my reservation

I reserved a 10'x15' over a week in advance and then moved all of my stuff from SF to LA in a 16' truck. Upon arriving I was informed that the room I had reserved was not available. After quite a bit of time (over 30 minutes) they put me in 2 smaller units (very inconvenient). But!!! When I started to move stuff up the flight of stairs (no elevator) and larger units are upstairs (made no sense) and a direct 90 degree turn from the 3' ramp into a standard doorway. How could anyone load this way. After going back and explain the issue, they gave me yet another, yet still not what I wanted, unit. This had a normal roll up door, not a standard sized door, but was only 9'x10' so still required two units. I show up the other day after witnessing a gentleman power washing the bay doors thinking to myself, "he has to be getting water all inside those people's units." Sure enough, the next day, open my unit to find water all over my antique record player, musical equipment, power tools, stereo equipment, and cherrywood furniture. Completely unacceptable! After talking with the manager, he assured this practice would be stopped. Friendly people, but I seriously have to question their judgment. Also, ANYONE can just walk onto the property during business hours. This has been my unfortunate story and I am still waiting on my original, reserved 10'x15'.

Recommended: No

潇摯

Recommended: Yes

So far so good

I just moved my things in last month--Shane at the front desk was very helpful in getting me set up, and I just barely managed to make everything fit from my large studio apartment in a 9x10. I admittedly didn't expect storage to cost so much monthly, but as far as I know I got a pretty good deal here (didn't have time to shop around in the end!) So... so far, so good!

Recommended: Yes

very nice until you sign the contract

the place is not very secure as anyone can walk in off the street and the gates seem to stay open for several minutes - I've driven up and find the gates open 50% of the time. even at closing - anyone can drive in - not all cameras work or point towards all areas of the compound. being next to the freeway - the city can at any moment open and inspect your storage for explosives - the heavy traffic of cars means the amount of dust and smog hovering over the compound is at the highest - inside an empty storage unit black dust is everywhere and will accumulate on your belongings. the staff falls back on there is "no cooling off" disclosure that they explain and is required to sign a list of items that are explained. however, if you have an issue the issue will go by the wayside because to rent a storage unit you cannot get out of any months paid in advance - lets say the first 2 when you move in. the staff went from being nice and helpful to instantly uncaring when i had an issue with the size of the door and location to my unit not meeting my needs. at the time of renting i was unaware that the doorway would pose an issue - within 10 minutes of signing the contracts then discovering this problem i spoke to the office and they said "no cooling off" - in other words - you can leave but you will not be refunded. i didnt like how inviting they were then uninterested to take steps to find me a unit that would work so I'm stuck and as a result am learning - ADVICE - before you rent a storage space - go look at a few without having to move - don't be stuck with a truck and have to find a space for your items - spend a few days driving around and looking - companies will barter with you when they know you are shopping around.

Recommended: No

Great service, great unit - great deal. Thank you!

Recommended: Yes

Went to see the unit then fill out paperwork. I liked that they had a little golf card to drive to the storage so I didn't have to walk. 2nd month free and prorated amount/dates were a little confusing. Otherwise got job done

Recommended: Yes

Highly recommend

Had to move my daughter out of her apt. while she was out of town. Not familiar with area. After visiting a few storage units I went online and found SpareFoot. They had better pricing than what I could find calling individual facilities. Very easy, professional. I would use them again without question.

Recommended: Yes

Good Storage, Good People

I recently rented a storage unit and thus far, my experience has been pretty good. Aside frim lack of elevators, this is a pretty good place. I'd lost something on the property and quickly it was redeemed and found without hastle or hesitation. Property Manager is a good guy.

Recommended: Yes

Recommended: Yes