Public Storage - Newark - 6800 Overlake Place

Customer service excellent

Customer service excellent What refer family and friends to this location

Recommended: Yes

This has been the best overall experience I have had with a rental space.

When looking for temporary storage for my travel trailer, I got lucky. My first call was tp Personal Storage in Newark, CA because it was close to my sisters home. From the assistance I received on the phone to the walk-through at the rental lot, the customer service was first-rate. Professional and courteous service has become rare but was present in every aspect of my experience with Personal Storage. The physical property was in outstanding condition and well-secured. I couldn't be happier.

Recommended: Yes

Love the place

The customer service ladies were excellent and informative in th service they provided me

Recommended: Yes

Very smooth customer service

I was in a rush before the rain started to pour down. I called ahead of time to make the paperwork easy. I was brought to my new storage home for my classic wooden boat to guard against the upcoming storms. Thank you so much.

Recommended: Yes

Great place I feel comfortable using this storage

I feel that my stuff is completely safe in the storage unit the only inconvenience is that it closes early and you’re not able to get in and out of the gate at a certain time other than that it is clean there’s a lot of carts you can utilize to move your stuff I’m really happy with my choice to store my stuff here

Recommended: Yes

All good, service, cleanliness and price.

The storage site appears to be new. It is well designed, with easy access and very helpful employees. The registration is uncomplicated. The layout of the property is close to one of the principal streets in the area, making for easy to and from travel. The person who helped us (Shadeep I believe) was quite pleasant, easily understood and more than willing to help in any way possible.

Recommended: Yes

I’ll

The operation hours don’t work for me they close so early I get off work at 5 pm I can’t make it by 6 I Thought they close at 9 pm like others I’ll stay for this Month only .

Recommended: No

Very fast pace when checking in

So far great nothing to complain about

Recommended: Yes

secure organized and reasonablle price

perfect facility for both short and long term parking and storage superb service quality excellent amenities and facility structure after extensive research none better

Recommended: Yes

Very clean really nice facility!!

I just rented a 5' x 10' unit here at this facility. The price was great not to mention how impressed I was with the cleanliness thought the whole facility. Of course in in person inguiery customer service was great. But when I went in the office to let them know my entry code did not work mind you in person. I was ignored for 45 minutes and was talked to very rudely like it was my fault the code didn't work. I am very experienced in renting units with Public Storage and have not experienced such rudeness. I was told to try the code again knowing I did several times. When I tried to go back in the door was looked and the women there would not let me in. When I called there was no answer mind you I had two car vehicles fully loaded and was not able to access my unit. And yes I left early from work so I was there in plenty of time before they closed. I suggest if your interested in renting from this facility you just have to chose your battles. To be honest I will not rent or recommend this facility to anyone I know ever. I was so disappointed especially since I thought I found an amazing facility.

Recommended: Yes

Parking spot rental

Everything went smoothly and I am quite happy with the service and value.

Recommended: Yes

clean

Employee’s were very nice, the building is clean and easily accessible

Recommended: Yes

The lady that helped me was super nice

The lady that helped me was super nice

Recommended: Yes

I love the location and the service.

I was pleased and I feel my Rv will be safe, thank you.

Recommended: Yes

Elevators don't always work! Constuction dust on all my stuff!

Staff is generally pretty nice. Prices are ok. On 2 occasions I had to take the steps to the 3rd floor because the elevator was broken. Another 2 tenants and I discovered that if we walk up to the 3rd floor and press the button the elevator will come up. It was a mess!! At some point the location started to have work done on the ceilings. All of by belongings were covered with white dust powder!

Recommended: No

Easy and quick setup, was moving into the unit in less than 30 minutes.

Elevators and Dolly's were backed up quite badly; one elevator was out of out of service. Would have like to see some more precautions around the cleaning of the elevators and dolly handles to protect folks moving things in and out. Unit and facility were clean and secure, very happy with our choice to store here.

Recommended: Yes

Really clean and in safe area

Love this location and quality of the unit

Recommended: Yes

Okay for the moment, but they can improve

Well organized, clean, and seems safe but I am not very happy with the rent. Because I know that there are some that are cheaper. I have a friend who rents a 10 x 15 for $ 84.00 at the same company Public Storage

Recommended: Yes

Good move in experience

Front desk was understaffed but they definitely tried their best to assist us as quick as possible, given the covid circumstances.

Recommended: Yes

Nice friendly and clean

Be aware of the additional charges. You'll need to bring your own lock and buy one if theirs as well if you don't have the cylinder lock (on time $20 purchase if you don't already own one). You also need to have insurance on your belongings, which can range to an extra $11-$15/month. Otherwise this place is great, security is too notch and the place is really clean. You can do everything in a contactless way as well.

Recommended: Yes

潇摯

Good! Good! Good! Good! Good!

Recommended: Yes

A lot cleaner than other storage places...

A lot cleaner than other storage places that I have used in the past. Friendly and knowledgeable staff.

Recommended: Yes

Excellent place!

Clean and Safe. Exceptional customer service

Recommended: Yes

Clean space

Clean property & easy check in process.

Recommended: Yes

Easy check in process

I’ve rented a parking space here before and just like last time the check in process was fast, professional and enjoyable.

Recommended: Yes

Clean and efficient

I got a pretty good deal on storage here and the facility felt secure, was clean, and the process was very straightforward. Overall a good experience.

Recommended: Yes

Public Storage in Newark

Public Storage in Newark, CA is emblematic of the KISS principle. Remember? Keep It Simple, Stupid. From walking in the front door to leaving with contract, lock, keys, space, and autopayment was no more than 15 minutes, including a visit to the space. Blissfully easy and uncomplicated. What else could anyone want?

Recommended: Yes

Good customer service

Felt totally secured storing my car there, would definitely recommend friends and family

Recommended: Yes

Newerk storage

Great staff and clean facility!

Recommended: Yes

The facility is very clean

The facility is very clean, and the staff was friendly, helpful and professional.

Recommended: Yes

Great Staff

Very kind, efficient, knowledgeable staff.

Recommended: Yes

Clean

Clean, secure and polite attendants.

Recommended: Yes

Online reservations

The online reservations save time when checking in. It would be helpful if it displayed the full itemized move-in cost.

Recommended: Yes

TK was awesome !

TK was awesome !! great customer service !!

Recommended: Yes

Great customer service

Great customer service. Very fair price

Recommended: Yes

Great Service!!!

Great Service!!!

Recommended: Yes

Integrity come fisrt every business

Well i cant really say much but so far the service was good and price is little high but im trusting this company my vehicle be more secure than been on the street.

Recommended: Yes

Lots of co-selling.

Lots of co-selling. There are too many co-selling things you have. The lock, the insurance, admin fee. You are making as good buck on the low advertised price.

Recommended: Yes

The people were really accommodating

The people were really accommodating. They were very thorough with all the rules and what to do when needed something. Also, they are very kind and understanding

Recommended: Yes

Survey

All three of the individuals that I spoke with were polite and courteous. The rental space check in process was fast and easy. and there was a prompt response for any questions I had.

Recommended: Yes

Brand new extremely clean facility...

Brand new extremely clean facility climate controlled, and the staff is great!

Recommended: Yes

Safe and Secure

They helped me find the best unit that would help fit my needs at a price that won't break the bank. Even gave me a tour of the property to insure that my belongings would be safe and secure. Staff was extremely helpful with everything and really took care of me! Overall, this was the Best customer service experience!

Recommended: Yes

Super service

Super service . Very satisfied

Recommended: Yes

I would recommend this company to anyone

I would recommend this company to anyone excellent service.

Recommended: Yes

it went smooth and the guy at the ...

it went smooth and the guy at the counter was a righteous duded

Recommended: Yes

Good clean facility. Rates are ?. Staff is ?

Looking for a affordable quality built facility with staff to boot? This storage compound is sound and qualified to meet your short term and long term needs. I'm glad to have taken up the offer after all my research.

Recommended: Yes

Great price and service

Totally satisfied

Recommended: Yes

Public Storage in Newark, CA

Daniella helped with the paperwork and walked me through several spaces to choose the appropriate size. She gave me the lowest price for the size available and was very helpful and friendly. I really appreciated her help with getting a storage space started .

Recommended: Yes

YOWZA!

Everything went well at my check-in. Robert was very helpful. He answered all my questions, and also provided insight on things I forgot to ask about!

Recommended: Yes

very knowledgeable, accommodating and helpful employees and a decent facility

your monthly fee is really worth it and the employees are always there for you to help, very good customer service and a decent facility but only no security cameras though.

Recommended: Yes