Public Storage - North Highlands - 4900 Roseville Road

Thank goodness for easy online access and account management

The overall process was good. My problem was I explained the apartment and furniture for space needs. In trying to save me money, which I appreciated, the person I talked to on the phone underestimated my storage needs and when the truck arrived at the facility I had to upgrade to a larger unit. I was handling business 3,000 miles away for a family relative. All was well though with the ability to jump online and change things, I am just glad I was home when I got the call that the unit was too small, especially with the three hour time difference!

Recommended: Yes

It was clean and easy transaction

The place is clean and it was a quick and easy transaction.

Recommended: Yes

First Time Renting

For my first time renting with a storage facility, this was the cheapest one out of the 6 I looked at in my area for the size I desired. Prices for a first floor with drive-up access are high, but this facility was affordable. My unit is not far from the exit, so that’s great as well. The phones are answered promptly, and their communication is amazing. They respond to voicemails quickly.

Recommended: Yes

Kiera was friendly

Kiera was friendly, helpful, professional and informative taking the time to answer all my questions

Recommended: Yes

I feel safe and secure with my things...

I feel safe and secure with my things at Public Storage great service very convenient . I would highly recommend this to anybody!

Recommended: Yes

Mediocre

Not terrible, but here’s my issues: 1. Getting a hold of someone at the office, whether in person or on the phone is damn near impossible. When I call, no one seems to be there and same when we go in person. Makes resolving issues difficult, especially since there seems to be so many and we’ve had the unit less than a week. 2. Issues with the gate not working. It seems fine going in, but not coming out (you’d think it’d be the opposite). Twice now, we’ve had to get OUT of our car, walk to a side door on the gate, go back to the front entry panel, enter our code so the gate will open, run back to get in our car and drive out of the gate. Annoying. 4. Different price quotes. When we got the place we decided to go with a bigger unit than we intended; naturally it’s going to cost more, no big deal. My issue is that the monthly price listed online (and sent to my email after reserving the unit) said $68/month, but they told me in person for some “unknown” reason the system wasn’t going to let them book that price so instead it would be $80/month. Not toooo much of a price difference, but yet again, ANOTHER annoyance. 3. Lock issue. We weren’t told what type of lock we had to buy for our unit. We were told we could either buy a lock from them for $20 or bring our own. That was it. So naturally we brought our own padlock. Nice, sturdy padlock. It wasn’t until a couple days later were we called and told “that lock doesn’t meet our requirements, you need to change it within 24 hrs.” If there’s some standard requirement, we should have been told that from the beginning. Before we went and spent $10 on a lock that we can’t use, just to have to turn around and spend another $20 on one that “meets their standards.” Overall, I wouldn’t recommend. You can find storage places with less annoyances for the same price (or better). If we hadn’t moved our stuff in I’d pick another place. I’m glad we only need it for a few months.

Recommended: No

My overall experience was good

My overall experience was good. The only problem was a broken exit gate.

Recommended: Yes

NO Hassles For Me

I've rented space from Public Storage in the past and have always been treated fairly by management. The hours work for me but others would like to see expanded access hours at the Roseville Rd. location, which would be nice even for me. This facility had a problem when a customer ran over the outgoing gate control several weeks ago and it is inconvenient having to go outside the drive in gate to access the gate control to get let out. The gate controller is being repaired as of this posting but the work is going slow.

Recommended: Yes

Great place to store your stuff

The staff are nice and helpful. Have not had an issue

Recommended: Yes

Public Storage

The property # of the Public Storage we used was 20214 in North Highlands, CA. Heidi was very knowledgeable, courteous and efficient. She made the whole process quick and easy.

Recommended: Yes

Excellent customer service

The ladies here were very detailed and precise, very helpful.

Recommended: Yes

I find the online reservation process...

I find the online reservation process easy and I really appreciate the great customer service provided by the manager Heidi at the Roseville rd Sac Ca Location.

Recommended: Yes

Heidi and mckayla were awesome

Heidi and mckayla were awesome. Fast and easy service was done right and well. Keith from customer service also had me out of McDonalds and in public storage before they closed. And I was able to move everything in before paperwork was done. Good team work and I highly recommend this trip of awesomeness!!!! Thanks everyone.

Recommended: Yes

there are no better choices talked to...

there are no better choices talked to 3 of your storage places and it got better each time i felt like your people were working for me

Recommended: Yes

Great Customer Service

Great Customer Service. Just not happy with the dust and the early closing of the gate at 6pm and 5pm. 10pm closing would be ideal.

Recommended: Yes

I needed to change my storage and...

I needed to change my storage and looked online to find good rates close to me. I called one site and the unit size I wanted was no longer available and the person there checked in the system for my size unit at other locations near me and found one and helped me sign up on line for it! That is great customer service. I apologize, I do not remember her name. I am very happy so far. By the way, the unit was clean and looked in good repair.

Recommended: Yes

I had a good experience.BUT

I had a good experience.BUT! YOU SHOULD DISCLOSE WHEN YOU CALL ABOUT PRICES THAT A PERSON HAS TO SPEND 19.99 ON YOUR LOCK.AND YOU MUST HAVE INSURANCE WHICH WILL BE MOST LIKELY YOUR INSURANCE BECAUSE YOUR BLIND SIDED WITH THE FACT YOU MUST HAVE INSURANCE.AND THAT COST ANOTHER $11.00-$15.00.

Recommended: Yes

People were great but so many emails...

People were great but so many emails before and after

Recommended: Yes

I had the best experience with public...

I had the best experience with public storage I went to one and didn't get what I was looking for but the emplyee did not stop there she went out of her way to check everything possible until she was able to find me a storage that had what I needed and wanted and at a great deal. I am very happy with the service I was provided. Thanks Jackie from public storage you are the best.

Recommended: Yes

Great servic and nice people

Great servic and nice people

Recommended: Yes

Everything was so fast

Everything was so fast, easy and professional. Will most definitely use again

Recommended: Yes

Girls were fast and courteous in and ...

Girls were fast and courteous in and out ten to twelve min

Recommended: Yes

Somewhat expensive, but all the storage facilities are in the same price range. Moving supplies are extremely expensive, but the associates are eager to help and answer any questions you may have.

Recommended: Yes

Heidi did a great job with her customer service. She made this experience very welcoming and how she handles the customers in gwneral is a work of out.

Recommended: Yes

Easy and fast

Easy and fast. Clean and professional. Was surprised by the additional fee (storage protection), it was fine just would have liked to have been made aware prior.

Recommended: Yes

Heidi is such a doll, so sweet! Tremendously helpful as well. She saved my son and I a lot of money by renting us a second unit on month to month, after I told her was going to rent somewhere else. I recommend that everyone choose this location. Amen

Recommended: Yes

Excellent customer service

I think her name was heidi, she provoded excellent customer service

Recommended: Yes

Great facility conveniently located and well staffed. I had my doubt's about getting a storage since the person I had talked to off site scheduled my appointment after hours. Seeing the postition I was in the manager offered to stay late the following day to ensure I got my unit. Great customer service , there's a lot to be said about someone willing to go above and beyond what they are required to do in order to accommodate a customers needs.

Recommended: Yes

Samantha is awesome

I knew what I wanted, and she didnt waste time with the details I didnt need to know. I appreciated that because I was short on time. Accommodating. Helpful. And went beyond, when I left something in the office inadvertently, and she walked it out to me when I was loading up the unit later that day. p.s. the drive up units. kick. aZZ. especially the small units being drive up. hands down. easier. The $24 admin fee is annoyingly too hidden in the "signup" online. I always get soured after arriving at the office and seeing surprise fees, let alone this large.

Recommended: Yes

Pleasant helpful staff

Better experience with this location than I have had in the past with othe locations. Staff is friendly, helpful and go out of their way to make sure your happy and have what you need. Managing staff is awesome!!!

Recommended: Yes