Central Self Storage - Concord

Yes I recommend this place

She was very friendly . I like the place everything clean . тЩея╕П she was very patient with me. Thanks ЁЯЩП

Recommended: Yes

I will recommend this facility

Very secure facility ,clean with very friendly people

Recommended: Yes

It was a pleasant visit

My move was pleasant easy and fast

Recommended: Yes

Storage manager is super cool

The storage was nice and tidy. The manager helped me with all my needs and was super accommodating and the location is perfect

Recommended: Yes

raises rates at least 10% - 20% every 6 months

Absolutely no justification for rate increases. They are playing a game with you to see if you will just absorb it or move.

Recommended: No

Central move-in

It was an easy move in. Manager helped out by making it wasy.

Recommended: Yes

We had a major move

After renting a large 10' x 30' unit we found we needed another 10' x 10' to finish up. Management was SO helpful in a time of stress, which is a good thing because someone not caring it probably would have cost them the loss of our business!

Recommended: Yes

Awesome Place To Store Your Belongings.

I rented from here before ,in the last few years. I am very pleased with the atmosphere, with the property’s cleanliness, to customer service Central Self Storage in Concord is my go to.

Recommended: Yes

Professional and efficient customer service

The facility looked new and was very clean. The customer service was outstanding. The woman who helped me was very friendly and efficient. The process was done quickly.

Recommended: Yes

nice unit

nice unit . everything is clean and move in was smooth only thing is I reserved for outside unit but I got the inside unit but other than that all good

Recommended: Yes

Very professional management by Lisa.

Unit and facility were very clean. The manager was outstanding. No wasted time to check in.

Recommended: Yes

Terrific service

Lisa was great! Spent time with me showing me different container sizes until I found just what I needed. Sold me moving boxes, even helped me load them in my car. Terrific customer service! Even let me know that after my move, if I need a smaller unit, no problem- they’ll just transfer what I paid to a new spot. Lisa was great about following up with me and answering all my questions.

Recommended: Yes

Check in was smooth

The ladies helping me check in were efficient and courteous.

Recommended: Yes

Continual rate change

Rates are way to high for the quality of storage. Raised my rate 3 times in 12 months.

Recommended: No

Well run and great location

Clean place Centrally located Looks well run

Recommended: Yes

Well run and great location

Clean and tidy.centrally located near 680&4 easy off freeway access

Recommended: Yes

Easy access, horrible hours.

All they need for a perfect score is 24 hrs access. That's my only grievance.

Recommended: Yes

Highly recommend

Excellent service. Very nice people!

Recommended: Yes

Excellent choice for storage!

Yawned was great. Made the whole process easy. Place is super clean and conveniently located

Recommended: Yes

good web info, very competitive, volunteers discounts, professional

Local storage offered many options, but the web info, pricing, and evident professionalism attracted me. AAA discount was volunteered, website ease was also appealing. Instructions were clear. On site manager was enthusiastic, very helpful with the forms, and in /out instructions were unambiguous. Overall, an easy solution at very competitive pricing. Thank you.

Recommended: Yes

Super nice workers and i feel my stuff is well protected

The front desk was super super sweet and helpful, explained everything very well and i feel safe and secure leaving my items in this storage facility :)

Recommended: Yes

Easy peasy lemon squeezy

Move in process was simple and the customer support was on point. Facility is clean and units are well maintained. Can’t ask for more.

Recommended: Yes

Great Service

The assistant manager is a doll. She was very helpful. Super easy to rent and move in my things.

Recommended: Yes

Great improvements to assist the consumer in being self reliant.

The person who helped me was amazing. Gentle, patient, understanding, thorough.

Recommended: Yes

Job well done.

I feel my belongings r safe here. I paid for the insurance option. This storage place is very protected.

Recommended: Yes

Access code is not working

For the last two days my access code didn't work at the gate, and I got stuck couple times. Called customer service and gave me the temporary emergency code but that didn't work either. They contacted the facility manager but he/she didn't call back.

Recommended: Yes

Manager was not available when i needed after told would be on site .

Manager was not available when i needed after told would be on site .. Frustrating

Recommended: Yes

Friendly, efficient, and convenient

The manager, Todd, is a friendly, helpful guy. Facility is clean and well run

Recommended: Yes

Awesome customer service..

AUSTIN WAS SO SWEET AND PROFESSIONAL.

Recommended: Yes

Very Friendly staff, clean grounds , secure facility!!!

Very helpful staff!! We were running late and almost missed our appointment to do paperwork. The staff member waiting until I got there.. Facility is spotless, really nice grounds .

Recommended: Yes

Very nice

Thank you for all the wonderful help storage facility is a great place spare foot helped secure a storage unit and it was easy online help and sign up

Recommended: Yes

Clean Yard

the location is great, the surrounding area is close to businesses which I occasionally do business.

Recommended: Yes

Clean and professional

I would recommend this facility to family and friends.

Recommended: Yes

Pros: Clean, mostly helpful management Cons: Gate closes early

Gate closes you in at 7pm unless you establish yourself in the system as a business

Recommended: Yes

Perfect

Manager was very nice an helpful very fast good price very clean thank you for helping me

Recommended: Yes

Very friendly and helpful staff that made for a great move-in experience.

We were greeted and helped at check-in to find and fit our vehicles into the unit. The staff helped us with the contracts and paperwork in an efficient and friendly manner.

Recommended: Yes

Great experience

Very easy and the customer service is great!

Recommended: Yes

Great storage facility!

Rosa is the office was so nice and helpful when I first visited to choose my storage unit. I chose an interior climate controlled unit and it is very clean. The in and out access is very easy and after comparing prices of a lot of storage facilities, this one is a good value. I highly recommend Central Self Storage on Pacheco Blvd!

Recommended: Yes

nice people and clean unit. This fits my needs

nice people and clean unit. This fits my needs

Recommended: Yes

Concord Central Storage

Clean and Neat. Easy to get to.

Recommended: Yes

Excellent business!

One of the best storage places I've found--decent pricing for the area, and good customer service. I'd recommend splurging for a unit with climate control, however.

Recommended: Yes

wonderful customer service and move-in special!

After an unpleasant experience at a different local storage place, my husband and I were pleasantly surprised at the hospitality given to us by Miguel. So much so that we decided to go with Central Self Storage over other places that were cheaper (by about $15/month). The unit was clean, lit, alarmed. They offer a box truck free of charge for move-in day, and have a AAA offer if you reserve online.

Recommended: Yes

after hour access for business = yes

Service is fair, price is fair, after hours access for businesses and pricing puts it above the others

Recommended: Yes

Gods unit

A bit pricey but unit was very clean and convenient

Recommended: Yes

Great service got unit same day I enqured

Great service got a unit the same day that I enquirer. Good customer service but a bit pricey!

Recommended: Yes

Overall, Very Good!

Clean facilities, simple and easy process. The only annoyance is having the gate close so early at 7PM, then having to enter your gate code to EXIT the premises, instead of an automatic laser detecting the approach of your car from the INSIDE.

Recommended: Yes

Awesome service!

Great place! Would definitely recommend.

Recommended: Yes

Love it

I love this storage especially the security system they have its all nothing but good i cam say about this place so far. Customer service was also awesome!

Recommended: Yes

Great place.. Safe.. Great security.. Staff was very helpful! ЁЯЩВ

Amazing customer service.. Great help.. Glad I picked this storage facility out of all of them!

Recommended: Yes

Great staff, great facility, highly reccomened.

On-site staff Samantha and Rosa are professional, always helpful, and an absolute pleasure to work with. The site is always clean, safe, and accessible. They have a variety of storage sizes and are willing to work with you as your needs grow. We run our business storage at this site and have been very happy. I highly recommend this storage facility.

Recommended: Yes

Pleased with all people I have worked with here.

They were a blast, and went out of their way to help me. (Samantha & Rosa). I hope that these people will stay with the company, they are a valuable asset.

Recommended: Yes

Very clean property

I am very impressed with the cleanliness of this property, as well as the professional and friendly staff.

Recommended: Yes

I really enjoyed the connection that I have received from your company

I would give a 4 review of this faclity, maybe a 4.5 due to the ease of my transition, would like to thank the manager Samatha and others on how well the property is maintain.

Recommended: Yes

Very impressed with everything, clean and well managed.

The manager, Samantha, was extremely helpful and sign up was painless. The facility is in great shape, reasonable pricing and units are super clean.

Recommended: Yes

Great service !

Tanya is the best " great staff and very well maintained

Recommended: Yes

Excellent

Tanya is the best ! Nice people. I'm very happy to do business with the company

Recommended: Yes

Tonya, the Pacheco store manager is terrific!!!

The Pacheco facility is well managed by Tonya and the entire facility is spotless and safe. I always feel confident Using central self storage.

Recommended: Yes

Always a great storage facility

The monthly rent is expensive but I appreciate the free first months rent. Thank you.

Recommended: Yes

Great from start to finish

Application process was easy. Got in and out in no time. Everyone was super friendly and helpful

Recommended: Yes

This place is awesome!

the place is really clean and great customer service!

Recommended: Yes

Friendly customer service

It is great to see places with friendly customer service where the employees actually want to help you and find the best deal for you. Saved a lot of time for me

Recommended: Yes

Great

Great customer service. Very friendly staff

Recommended: Yes

Good. Overall plafe

Staff is. Very nice at front desk. Place. Is. Clean. And. Security it. Good.

Recommended: Yes

Great service

Tanya knew that was in a hurry and had everything ready for me when I got there.

Recommended: Yes

GREAT STAFF

VERY FRIENDLY STAFF, CLEAN MODERN FACILITY

Recommended: Yes

Tanya was great and I really like this Facility

Everyone in the office was very helpful. The Facility was very clean. So far, I am VERY happy with Central Storage. They offer a lot of value for the money and a lot more features than other storage facilities. I only wish their truck had been working!

Recommended: Yes

Fast, and easy. Nice front desk.

Recommended: Yes

Tanya at front desk is super nice and professional.

This place is clean, secure, and friendly.

Recommended: Yes

I had to use storage

I was very pleased with the help I received when I had to pit items in storage. I ended up having to get a second storage unit and they found one close to my other unit.

Recommended: Yes

Excellent service all the way

Tanya is so wonderful. I feel very secure here. Glad I found this place.

Recommended: Yes

Amazing Facility and Experience

So many perks here. Use of truck, Free Forklift use for business owners, accepts deliveries, great sense of humor in the office. Management team was exceptional. Tanya and Joe were so helpful and accommodating. Definitely a 5 star facility.

Recommended: Yes

Very nice facility

Rental is extremely easy and customer services very fast facility is clean and they even had truck rental.

Recommended: Yes

Ad says 1st month free but actually its the 2nd one. They must specify this information to customers.

Recommended: Yes

Check in when someone is in the office

I set up everything on-line. There is an automated kiosk for check-in that didn't effectively communicate the entry code. I couldn't get in with the two codes they provided through the remote system. They contacted the on-site managers. Once the on-site manager arrived everything went smoothly.

Recommended: Yes

Great experience.

Using spare foot was the easiest thing about my moving process. Booked a space online showed up the next day and my storage unit was clean and ready for move in- thanks !

Recommended: Yes

Tanya the property manager is very helpful, organized and explained everything perfectly.

Recommended: Yes

Great Customer Service

I rented my storage unit earlier than I had reserved it for and the front dest person was awesome and extremely friendly.

Recommended: Yes

clean, cheap, good location

clean, cheap, good location, already recommended to a friend!

Recommended: Yes

IT WAS GREAT

Recommended: Yes

Highly Recommended

Great Manager, she showed me what I needed to do and explained how to access and exit the storage.

Recommended: Yes

Couldn't be happier with Central Self Storage!

Facility is extremely clean. Staff and management are both so nice and very helpful. Manager lives on-site. Very secure property with individually alarmed units. I was very impressed and hope to be a customer of theirs for a very long time.

Recommended: Yes

Very nice people, very good service. The unit is for a disabled family member and they made sure to give us the very first one with easy access. Fair prices, better than average. All around good deal. Thank you.

Recommended: Yes

very good.

Recommended: Yes

Clean and secure facility. Office staff is friendly and helpful. Prices are the best I've found for the size of the unit and location.

Recommended: Yes

Tanya and her assistant were outstanding!! Excellent customer service skills and knowledge of facility - it's

Recommended: Yes

multiple issues

this place is the worst storage facility to rent at. They have a rat infestation problem that they choose not to fix. They also have multiple homeless people living on site.The management does nothing to fix any of these issues. They also have a leaking climate control building that they have had for almost 2 yrs and choose not to fix it because it costs too much. I would steer clear of this place and go to a different facility.

Recommended: No

Great space so far just wish the unit hall had lights

Recommended: Yes

Recommended: Yes

a breeze

They were very helpful. They made it easy to get in the unit I needed.

Recommended: Yes

The unit I moved into still had debris from the prior owner and there was little pellets that looked like rat or mouse excrement. The woman I spoke to on the phone from spare foot told me their office was open and when I got there it wasn't. The office is closed on Sunday. Luckily, I was able to use an automated service to rent my unit.

Recommended: No

Recommended: Yes

Evan was very helpful & quick to show us the unit/s which one that fits our need! Paper work was a breeze! Facility is very spacious & clean. Btw, Evan was very accomodating & easy to talk to regarding our ABF relocube shipment from Michigan. It's probably the only facility that allows such service. Thank you so much. Could be our long-term storage!

Recommended: Yes

Recommended: Yes

The customer service rep. had computer issues trying to sign-on. I waited 20 longer than necessary the problem to clear. Otherwise, everything after that went well. Central Storage has free use of Their moving truck. It was not clean. And the air conditioning was not working. It was 90 degrees the day I borrowed it.

Recommended: Yes

Storage when I needed it

Saw the space reserved. Got the move date set. Drove up. Did lease while movers unloaded. Only gripe was that once you reserve a unit with SpareFoot, you can't complete paperwork online via Cental Storage, which I thought I could do that morning. A few phone calls later and I decided to just show up with the movers. Good thing it worked out or I would have had a truckload of stuff with nowhere to go. Kiosk outside should work too, but I hate last minute surprises. If you use this reservation and want to be sure the space is rented to you, go to the site as you can't complete online. Space fit our needs perfectly for a home remodel .

Recommended: Yes

Using the kiosk was not great even though the person tried her best. The property manager was frick'n awesome!

Recommended: Yes

nice facility. very easy to load and unload my storage items.

Recommended: Yes

Rented a truck, will be renting a unit at the Antioch location closer to home.

Recommended: Yes

Excellent! Thank you!

Recommended: Yes

Excellent

Recommended: Yes

Brought in a new credit card number to use for future payments. Manager entered it and gave me a receipt. She knew me by name - nice.

Recommended: Yes

Not happy that I've been here 6 years and I pay more than new people and you took away my senior discount. I'm 85 years old.

Recommended: Yes

Good all the way

Recommended: Yes

Very nice reception. Kayla was very prompt and knowledgable

Recommended: Yes

Beats the hell out of the public storage dirty, theif facilities. Love the complimentry water

Recommended: Yes

Very nice

Recommended: Yes

Very friendly and helpful with coordinating our move in renting the truck

Recommended: Yes

Excellent service, clean and affordable

I am just in the process of reserving the unit and I felt the service given to me when I visited the place was excellent. Kayla, the Property Manager is very cooperative and professional. She answered all my questions. The place is very clean and I feel the place is very secure.

Recommended: Yes

Recommended: Yes

Friendly, easy, clean and affordable

The process to rent was easy and the staff was great to work with. this facility is very clean, safe and is a good deal from what I have experienced in past storage rentals.

Recommended: Yes