Public Storage - Pasadena - 171 S Arroyo Parkway

The unit I was assigned is about 1/3...

The unit I was assigned is about 1/3 smaller due to where it's located. There's a large protrusion into the unit apparently from what was once an office. I wrote to customer service immediately to complain about the unit and I've heard nothing. Very disappointed.

Recommended: No

Great Service and avilability

Shannon and team were great, took the time to ensure i picked the right size unit.

Recommended: Yes

Great service and amenities

Great service and amenities

Recommended: Yes

Good price for location

Starting off well. Happy so far....

Recommended: Yes

Painless Storage

I found the online registration and move-in process easy, straight-forward, and relatively painless. Often moving one's things into storage is not a very good experience but Public Storage makes it tenable.

Recommended: Yes

My experience with the public storage...

My experience with the public storage has been amazing and wonderful employees! Shannon and David at the Arroyo Parkway Public Storage provided me outstanding customer service.

Recommended: Yes

What a pleasant surprise!

I did a lot of research on locations, unit sizes and prices before deciding on Public Storage. What did not come through on the Internet was the fabulous service I would receive when I went to the property to secure my unit. Shannon could not have been more helpful, professional and pleasant. Moving goods into storage is not a fun task, but Shannon's delightful personality helped make the process a little easier. She is a valuable asset to the organization.

Recommended: Yes

great service from everyone

great service from everyone

Recommended: Yes

Excellent service

Excellent service, the staff members and managers are very helpful and take the time to really understand your needs.

Recommended: Yes

David helped me out in Pasadena and he...

David helped me out in Pasadena and he was awesome! Shannon's great too!

Recommended: Yes

The manager was very knowledgeable and...

The manager was very knowledgeable and helpful. Thank you.

Recommended: Yes

Great customer service and very nice...

Great customer service and very nice personnallity Helpful and fast

Recommended: Yes

Great customer service!

I had a great experience renting my space. Shannon and Sinea were so informative, friendly and accommodating. They made the process easy and enjoyable.

Recommended: Yes

New customer price

I was charged full price for first two months simply because my brother and nephew are existing customers currently. I had no choice but to rent from your company because of time restrictions and regarding rented van, work, and my helpers. Left me with a bad taste in my mouth. I thought I was over it but I'm still a little ticked over it. Frankly if I could move out yesterday I would have. Perhaps an opportunity will spring and I'll be out before the sun goes down. Signed, Not Happy

Recommended: Yes

Shannon was awesome!!! I will always have her handle our business. Please choose public storage they are always professional.

Recommended: Yes

Magali at Public Storage was extremely helpful in getting me set up with the perfect storage unit. She was so friendly and had a great smile. Thanks for making this process so easy!

Recommended: Yes

Shannon is the coolest! I checked out a few other places, even found one cheaper unit, but came back here because of Shannon's incredible hospitality:) thank you Shannon!!!

Recommended: Yes

Absolutely the BEST customer service from the property manager (Shannon). I am an active duty Navy veteran who has moved many times during my career which always includes needing a storage unit. Shannon was there for me and my needs with a smile on her face. She was very accommodating with my schedule and an absolute pleasure to talk to each time I came in. If you are looking for excellent personable customer service, look no further.

Recommended: Yes

Great cutomer service!!

James was very professional and had me in and out of there in no time. He covered everything I needed to know and showed me around the facility. I had a great experience!! Thank you! Sincerely, Angela Adams

Recommended: Yes

Super easy to rent at this place. We were lucky enough to have James help us on our initial visit and when we came back the next day to finalize our space. He followed up by phone on our initial reservation and di not pressure us to commit. He explained the process very clearly, knew the spaces very well and was efficient. I also enjoyed speaking with him about raising our children!

Recommended: Yes

Right Hand - Left Hand & Shorter than claimed.

Booking a 10x30 unit was easy. Lots of paperwork, including insurance that i agreed at the time to buy -- rather than go home and check my homeowners policy ( which I plan to do.) Because the rental started mid-month, I paid the pro-rated amount, with the balance of like $128 due by the 24th of the next month. It was somewhat convoluted, but I understood the request. A week or so later, on the 5th of the month, I get a call from the manager stating that all rents are due on the 1st and that i owed the $128. I reminded her that my paperwork stated I had until the 24th. She pauses while she looks at my account, and says "...oh. Yes, the $128 is due on the 24th. Is that when we can expect payment?" I reply yes, if not sooner. Why she didn't check my account in the first place is perplexing. Secondly, we have a lot of boxes, shelving, appliances and furniture to store in our unit. I have drawn out to scale the placement of the shelving, and the major pieces to be sure they fit, and to save time in placement. The unit is sold as 10' x 30'. To be sure I measured -- and though the width is indeed 10'-0", the depth of the unit is 29'-3". Now 7" in depth may not appear like much, but can make a difference when placing 18 shelf units of various lengths, or allowing for the overlfow of a 3 bedroom house's contents. Maybe deeply embedded in the several pages of fine print there is a disclaimer that unit measurements are approximate -- but this discovery was disappointing to say the least. I hate having to use storage units, as they are extremely expensive, but the only solution for the time we will need it.

Recommended: Yes

good service

The office personnel was good. The problem was that the elevator near my unit was out. Had to use the one on the other side of the building

Recommended: Yes

Great storage unit

Our first time to rent a storage unit. The staff was very helpful and made it an easy. The facility is clean and accessible.

Recommended: Yes

Good Space -Great Service

Took care of my storage needs pronto!

Recommended: Yes

Almost completely satisfied

I only have one complaint and that is with the sales department. I secured a rental with the $1 first month promotion and was told after taxes plus an administration fee it would be about $30. When I went to pay it was over $50. I was, and am, very disappointed with the misrepresentation of pricing.

Recommended: Yes

Excellent service

No hassles or issues

Recommended: Yes

I'll do it in one word-excellent

I went to the public storage on orange grove in Pasadena. Beatrice, the girl that attended to us,was excellent . She even stayed over time to make sure that we were knowledgeable on how to get in and out from the storage. she has very good very good customer service. She made my first time experience very pleasant. If in the future, I'm in meed for storage, i would not hesitate in going back.thank u

Recommended: Yes

clean and safe

I like this location because it is clean and safe.

Recommended: Yes