Shannon
Aug 26, 2021
Great staff
The two ladies at the front desk were so helpful. They made the transaction simple, explained everything extremely well, and were a pleasure to work with.
Recommended: Yes
Cherylm
Sep 29, 2020
Online reservation was fast and easy
Online reservation was fast and easy. Onsite manager was friendly and helpful.
Recommended: Yes
Andy
May 07, 2020
Quick and easy
I found this place quickly and was able to move in the same day. Nice price and location. Easy enough.
Recommended: Yes
Millicen Urbina
Apr 17, 2020
Absolutely professional and genuine
I am absolutely Happy with the services Emely professionalism and hospitality is just absolutely Awesome, Emely is at the location of Petaluma transport way she's the Coolest friendliest and the most committed customer Service Representative I've ever encountered. She is helpful informative and a true true professional.
I find it admirable and welcoming
Thank you!!! Emely ,for always greeting us with a smile and professionalism
Public Storage you have an amazing Team leader.
Yours Ms Urbina
Recommended: Yes
Richard Greenwood
Mar 31, 2020
The staff were friendly and...
The staff were friendly and knowledgeable. The unit was easy to get too as well.
Recommended: Yes
customer
Feb 25, 2020
So far so good
So far so good. Great service from the office on site. Easy and clean access and good security. Thank you.
Recommended: Yes
EW
Oct 30, 2019
Fine for my needs
Place seems fine for what I need, good service, good climate control.
Recommended: Yes
David Watson
Sep 26, 2019
I have used Security Public Storage in...
I have used Security Public Storage in various cities for 15 plus years and have always had a good experience!
Recommended: Yes
Christian Saragina
May 21, 2019
Fast process and know that my...
Fast process and know that my belongings will be taken care of!
Recommended: Yes
Clifford Stock
May 13, 2019
Public Storage
The office person was very friendly, helpful, and professional. We found the storage unit clean and secure.
Recommended: Yes
Janine Sagert
Apr 23, 2019
Sterling service!
Emily and everyone I talked to at Public Storage was wonderful,, informed and friendly. They all made me feel confident about storing my stuff with them.
Recommended: Yes
Frank Cercos
Oct 16, 2018
The facilities and employees are great, BUT!!
The facilities and employees are great. The only issue I had was during my initial check in. I HAD to buy a $20 PS disc lock!! I was NOT allowed to go to the hardware store and get a less expensive lock. I found this to be a bit "nickel and dime" on PS's part
Recommended: Yes
Rev. Dr. Emmanuel Olufemi Akognon
Jun 05, 2018
Your staff was very friendly
Your staff was very friendly, informative and caring. They took time to explain all conditions and rules. They also took me for a tour of the property.
Recommended: Yes
Katherine Goldsby
May 15, 2018
Day three of loading in and there has...
Day three of loading in and there has been no need to use my access code on the elevator. This has been the case if the office is open or closed. All we do is push the elevator button and it opens. So there is no exterior gate in my area and no added security of the code. Otherwise everything is fine. The third level is kind of dirty but active so...
Recommended: Yes
則
Sep 24, 2017
Wonderful service and great location
Wonderful service. Friendly and informative. Answered all of my questions and gave excellent advice. Location is in a very safe neighborhood in the center of town. The best Public Storage location that I have used.
Recommended: Yes
Vicki Hays
Jun 11, 2017
It feels safe, clean and secure.. nice small one indoors ground floor is a little easier. Pretty reasonable prices
Recommended: Yes
Murder Mittens
May 08, 2017
Everyone took wonderful care of us and the space is perfect for our needs!
Recommended: Yes
Silas Fermoy
May 06, 2017
Katie and Robin were amazing help! Really made my weekend easy!
Recommended: Yes
Donny Brillhart
Apr 19, 2017
People are very nice there they know who you are they give you a courtesy call very patient love this place
Recommended: Yes
Kyle Kazak
Mar 24, 2017
Exactly what you'd expect from a Public Storage. They have multiple different size storage units ranging from 5'x5' up to 10'x25'. Some of the units are climate controlled and they have plenty of parking.
Recommended: Yes
Margo Hansen
Nov 16, 2016
Professional
Professional, helpful, polite. Manager made the process go smoothly.
Recommended: Yes
Daniel
Nov 08, 2016
Great on site manager - Old, smelly building
The onsite manager couldn't have been better. BUT, the units and the building smelled musky and I'm worried about the clothes and bedding i have in the unit, I purchased bags and moisture collecting products to help but am still worried. The inside of the unit was all wood and smelled musky like there was moisture in there.
Recommended: Yes
Jim Fife
Aug 19, 2015
Move in costs misleading
When I reserved a storage unit online, I picked the location, the size and as stated, a person from the facility called and confirmed with me and I assured them I'd be in that day to finish the transaction. The website quoted a monthly rent of $174 and a one time administrative fee of $22, with a "total move in cost of $196". Upon signing the paperwork I was informed that there is a mandatory $11/month insurance fee which technically brings the monthly cost up to $185 and the move in costs to $207. If you're going to charge a reoccurring fee, be it insurance, cleaning, maintenance, etc, disclose it up front. People care about how much it will cost per month first, then maybe what the rent goes to. It's a small fix, but I think it's an important one.
Recommended: Yes
Sharon Poncia
Jun 06, 2014
Exceptionally clean and Katie is great at her job.
If anyone asks me about my storage unit I tell them it's the place to go.
Recommended: Yes
