Route 66 Self Storage of Pomona

Customer service is top-notch

I was greeted with a smile. I didn't pay close attention that the units were numbered crisscross, so I was trying to open the wrong one. I called the office, and they were very polite and offered to come assist. I realized what I'd done before they could come to help. The entire area is spotless and welcoming. Staff are very friendly and helpful.

Recommended: Yes

I like the customer service

I like route 66 storage very nice very clean very informative that had any questions my headphones to Rebecca she did a wonderful job she knows how to treat a customer right and she's the place looking clean but mostly it's her personality her character a smile that's what won me overme over

Recommended: Yes

Excelent conditions

Is a very nice place very clean and very accesible

Recommended: Yes

Overall, a nice and clean storage facility.

The rental unit I reserved was a part of a Christmas present (joke) that turned out to be a want. Great place, clean and safe.

Recommended: Yes

Easy Peezy

Thank you 66 Self Storage for making my experience quick and easy.

Recommended: Yes

Storage unit review

Staff was friendly and storage unit was clean.

Recommended: Yes

I am happy with the service provided.

I like the sign up process. it was on line with Spare Foot. The place is very clean and well maintained.

Recommended: Yes

Drive up 9x10 not Available at this location

Online shows a 9x10 unit with drive up access available. When I checked in in-person, noticed the price difference and found out I was switched to a 10x9 indoor unit. I was told they only have 10x14 drive up units. I went ahead with unit anyway. In hindsight, I could have gone with a smaller and cheaper unit since it was indoors and not a drive up. Came in expecting one thing, but got something else instead. Maybe, next time, just call ahead and confirm everything.

Recommended: Yes

I drive completely out of my way just to be able to use this facility.

Best storage I’ve ever had. The staff has always been incredibly kind, helpful, and inviting. Every question I’ve ever had about my unit has been answered in detail, every request I’ve made has been met, and they have always made it a pleasure for me to visit the facility. It’s easy to get in and out and I feel certain my belonging are safe in my unit. Place is clean and paperwork is easy to get through. I’ve recommended this place to everyone I know and will continue to do so. Incredibly satisfied with everything at this facility.

Recommended: Yes

Simple and easy process. Got in the same day

I reserved the space online two days ago and came in the next to start loading the unit and got clear instructions of how to work the locks and go in and out the gate. Simple and easy.

Recommended: Yes

Highly Recommend

This is the second time I have rented a unit from here. My first experience was wonderful and did not hesitate to return when I needed another unit.

Recommended: Yes

Needed to information on a storage and got all questions answered

I am in Utah and was looking for a Storage for my mom in California. I saw your company online so made a call to your store in Pomona. I spoke with a Vanessa Vargas who was very polite, informative, but most of made me feel valued as a customer. I would recommend this place to family and friends in California.

Recommended: Yes

Good location, good service

I have used this location for over a year. It is consistently clean, easy to access, feels secure. Staff is professional, easy to deal with and always helpful with any questions. I would recommend this location without hesitation.

Recommended: Yes

Exceptional

I found route 66 Self Storage as I surfed on line.and was just surprised how excellent the whole process from the initial phone contact to the move in was.covet19 has peralized many businesses,but Self storage had gone above the bar to upgrade there on line rental process I'm cumputer illeterate but they made it so even I could and did rent a unit onnline thanks self storage

Recommended: Yes

This facility is nice and clean.

Vanessa was very helpful and friendly and she is a awesome person.

Recommended: Yes

Clean and secure facility

Easy access easy to rent, security is great

Recommended: Yes

Quality

Route 66 is an overall good storage. Staff is friendly and units are clean.

Recommended: Yes

Poor customer service

I had a unit reserved. I arrived during business hours with a U-Haul full of stuff. I had to return my U-Haul by 1 pm. No contact from this place. They said the power was out and could not he'll need. I said can you just look at my reservation on my phone and take down all of my credit card information and get me in the unit I reserved. She said no. WTF. How can people be do ingelpfum and rude. Do whatever it takes to make customers happy. I had to drive all over town add mikes and time to my U-Haul. Rediculos

Recommended: No

Great place

Great customer service , the property is very clean.

Recommended: Yes

classy location

This location is wonderful! There's a professional atmosphere and Martin was nice and informative! He answered all my questions and the process was quick! I highly recommend this location to anyone looking to get a storage unit!

Recommended: Yes

Very Good

Very good place to rent a storage

Recommended: Yes

Clean and very convenient

I love the set-up of the storage. It doesn't make you feel like you're in a maze unlike some of those older storage places I've tried before.

Recommended: Yes

perfect spot for all your storage needs including boats easy in and out

its a winner clean and easy to use

Recommended: Yes

easy to reserve, easy to check in, very clean and organized

only thing is cant use wheeled carts after they close.

Recommended: Yes

The lockers are clean and spaced out well

I didn't like the mandatory insurance, facility is nice and clean

Recommended: Yes

I would recommend this facility to my friends& Family.

Just feel right at home with the whole experience employees are so friendly and go out of their way to make your somewhat frustrating experience a great one. Prices are great ..

Recommended: Yes

Awesome Place

We have had our moms storage there for years and now got one of our own- customer service is always so great! Thank you

Recommended: Yes

Great place and Great Hours

Super friendly staff! Martin was especially helpful in answering all of my questions and making sure that I was completely satisfied. I highly recommend Route 66 Storage.

Recommended: Yes

It is good customer service:)

The receptionist, Vanessa, she was very nice! She explained the detail well to me when I made a reservation. I'd recommend this storage!

Recommended: Yes

Martin was very helpful and knowledgeable.

A positive moving experience in stressful times.

Recommended: Yes

Very good overall.

I am very pleased with the helpfulness of staff and the cleanliness of the facility!

Recommended: Yes

Beautiful facility

The staff is very kind and professional.

Recommended: Yes

Good service

Great friendly service. Easy to use facility. Nice decorations in the front office. Only suggestions is to install door-stops on the unlocked doors that lead to the units.

Recommended: Yes