Pat
Aug 03, 2024
Customer service is top-notch
I was greeted with a smile. I didn't pay close attention that the units were numbered crisscross, so I was trying to open the wrong one. I called the office, and they were very polite and offered to come assist. I realized what I'd done before they could come to help. The entire area is spotless and welcoming. Staff are very friendly and helpful.
Recommended: Yes
Pauline Peraza
Jul 13, 2023
I like the customer service
I like route 66 storage very nice very clean very informative that had any questions my headphones to Rebecca she did a wonderful job she knows how to treat a customer right and she's the place looking clean but mostly it's her personality her character a smile that's what won me overme over
Recommended: Yes
ezequiel
Feb 14, 2023
Excelent conditions
Is a very nice place very clean and very accesible
Recommended: Yes
Helen
Jan 01, 2023
Overall, a nice and clean storage facility.
The rental unit I reserved was a part of a Christmas present (joke) that turned out to be a want. Great place, clean and safe.
Recommended: Yes
Liz
Mar 03, 2022
Easy Peezy
Thank you 66 Self Storage for making my experience quick and easy.
Recommended: Yes
Raul Dorantes
Feb 25, 2022
Storage unit review
Staff was friendly and storage unit was clean.
Recommended: Yes
Blanca Hudson
Feb 12, 2022
I am happy with the service provided.
I like the sign up process. it was on line with Spare Foot. The place is very clean and well maintained.
Recommended: Yes
Andrew
Jan 23, 2022
Drive up 9x10 not Available at this location
Online shows a 9x10 unit with drive up access available. When I checked in in-person, noticed the price difference and found out I was switched to a 10x9 indoor unit. I was told they only have 10x14 drive up units. I went ahead with unit anyway. In hindsight, I could have gone with a smaller and cheaper unit since it was indoors and not a drive up. Came in expecting one thing, but got something else instead. Maybe, next time, just call ahead and confirm everything.
Recommended: Yes
Ariana
Dec 23, 2021
I drive completely out of my way just to be able to use this facility.
Best storage I’ve ever had. The staff has always been incredibly kind, helpful, and inviting. Every question I’ve ever had about my unit has been answered in detail, every request I’ve made has been met, and they have always made it a pleasure for me to visit the facility. It’s easy to get in and out and I feel certain my belonging are safe in my unit. Place is clean and paperwork is easy to get through. I’ve recommended this place to everyone I know and will continue to do so. Incredibly satisfied with everything at this facility.
Recommended: Yes
Casey Hutton
Oct 16, 2021
Simple and easy process. Got in the same day
I reserved the space online two days ago and came in the next to start loading the unit and got clear instructions of how to work the locks and go in and out the gate. Simple and easy.
Recommended: Yes
Amy
Sep 23, 2021
Highly Recommend
This is the second time I have rented a unit from here. My first experience was wonderful and did not hesitate to return when I needed another unit.
Recommended: Yes
Martin Betancourt III
Jul 16, 2021
Needed to information on a storage and got all questions answered
I am in Utah and was looking for a Storage for my mom in California. I saw your company online so made a call to your store in Pomona. I spoke with a Vanessa Vargas who was very polite, informative, but most of made me feel valued as a customer. I would recommend this place to family and friends in California.
Recommended: Yes
桓牡湯
May 19, 2021
Good location, good service
I have used this location for over a year. It is consistently clean, easy to access, feels secure. Staff is professional, easy to deal with and always helpful with any questions. I would recommend this location without hesitation.
Recommended: Yes
ALBERT YBARRA
Apr 28, 2021
Exceptional
I found route 66 Self Storage as I surfed on line.and was just surprised how excellent the whole process from the initial phone contact to the move in was.covet19 has peralized many businesses,but Self storage had gone above the bar to upgrade there on line rental process I'm cumputer illeterate but they made it so even I could and did rent a unit onnline thanks self storage
Recommended: Yes
Sandra Bazan
Apr 27, 2021
This facility is nice and clean.
Vanessa was very helpful and friendly and she is a awesome person.
Recommended: Yes
Benjamin Ramirez
Apr 26, 2021
Clean and secure facility
Easy access easy to rent, security is great
Recommended: Yes
Arianna Upshaw
Feb 15, 2021
Quality
Route 66 is an overall good storage. Staff is friendly and units are clean.
Recommended: Yes
Thonas Canpagna
Nov 16, 2020
Poor customer service
I had a unit reserved. I arrived during business hours with a U-Haul full of stuff. I had to return my U-Haul by 1 pm. No contact from this place. They said the power was out and could not he'll need. I said can you just look at my reservation on my phone and take down all of my credit card information and get me in the unit I reserved. She said no. WTF. How can people be do ingelpfum and rude. Do whatever it takes to make customers happy. I had to drive all over town add mikes and time to my U-Haul. Rediculos
Recommended: No
Margarita
Jul 18, 2020
Great place
Great customer service , the property is very clean.
Recommended: Yes
Robyn
Jan 04, 2020
classy location
This location is wonderful! There's a professional atmosphere and Martin was nice and informative! He answered all my questions and the process was quick! I highly recommend this location to anyone looking to get a storage unit!
Recommended: Yes
Michael
Oct 02, 2019
Very Good
Very good place to rent a storage
Recommended: Yes
April
Sep 30, 2019
Clean and very convenient
I love the set-up of the storage. It doesn't make you feel like you're in a maze unlike some of those older storage places I've tried before.
Recommended: Yes
gregory maberry
Sep 07, 2019
perfect spot for all your storage needs including boats easy in and out
its a winner clean and easy to use
Recommended: Yes
Marleen Walker
Aug 27, 2019
easy to reserve, easy to check in, very clean and organized
only thing is cant use wheeled carts after they close.
Recommended: Yes
Jason
Jul 24, 2019
The lockers are clean and spaced out well
I didn't like the mandatory insurance, facility is nice and clean
Recommended: Yes
Hilda
Jul 04, 2019
I would recommend this facility to my friends& Family.
Just feel right at home with the whole experience employees are so friendly and go out of their way to make your somewhat frustrating experience a great one. Prices are great ..
Recommended: Yes
Krista
Jun 28, 2019
Awesome Place
We have had our moms storage there for years and now got one of our own- customer service is always so great! Thank you
Recommended: Yes
Christy
Jun 01, 2019
Great place and Great Hours
Super friendly staff! Martin was especially helpful in answering all of my questions and making sure that I was completely satisfied.
I highly recommend Route 66 Storage.
Recommended: Yes
乍
May 31, 2019
It is good customer service:)
The receptionist, Vanessa, she was very nice!
She explained the detail well to me when I made a reservation.
I'd recommend this storage!
Recommended: Yes
john
Mar 29, 2019
Martin was very helpful and knowledgeable.
A positive moving experience in stressful times.
Recommended: Yes
Danue
Jul 30, 2018
Very good overall.
I am very pleased with the helpfulness of staff and the cleanliness of the facility!
Recommended: Yes
Sergio
Jun 03, 2018
Beautiful facility
The staff is very kind and professional.
Recommended: Yes
Jennifer
May 18, 2018
Good service
Great friendly service. Easy to use facility. Nice decorations in the front office. Only suggestions is to install door-stops on the unlocked doors that lead to the units.
Recommended: Yes
