Trojan Storage of Rancho Cucamonga

Raised rent 3x in a year

I'll never use this facility again, they raised the rent 3x in a little over a year paying 117.00 for 5x10 1st floor, email from Kevin was rude when I inquired about the rent hikes. Will also post on all media about Trojen.

Recommended: No

Valuable customer service

It’s encouraging to encounter a favorable experience. the team exhibited compassion and offered assistance during time of difficulty. It’s vital to feel protected and exempt from prejudice, particularly when dealing with unpredictable events such as a car failure. The immaculate state of the facility and the respectful demeanor of the staff also play a significant role in enhancing the overall experience.”

Recommended: Yes

Excellent friendly service and totally concerned about customer needs!

I was very impressed how I was escorted around to various storage units to find the perfect one. Very clean and well kept facility. I also rented a U-Haul truck and they have them right there at the facility. I am glad I found them!

Recommended: Yes

Quick and easy move in

Moved in overnight from my phone and got my stuff in my unit within minutes!

Recommended: Yes

Quick and easy rental.

The employees were courteous and helpful. It was easy and quick to rent my unit.

Recommended: Yes

Extremely Clean Units Great Service

My first Impression was Outstanding. I love the private location and the convenience of the entire property. The Assistant Manager Luis was very knowledgeable and helpful. I was shown different size units which was helpful with my decision. I would definitely recommend this Business.

Recommended: Yes

Clean facility, friendly, professional service.

The unit we rented is very clean, as is the whole facility. Access is quite easy. The staff member who assisted me was very friendly, professional and knowledgeable. I was able to get a promo, which made the price drop a bit. I would definitely recommend it.

Recommended: Yes

Your staff team provided great customer services.

Yes, I will recommend this storage place to others. Customer services was a great experience & smooth transition.

Recommended: Yes

Fast and friendly

Great customer service, honest and friendly.

Recommended: Yes

Glad I chose Trojan

Nice, clean and reasonably priced with kind happy staff.

Recommended: Yes

They made moving in easy

They made moving in easy And everything was clean!

Recommended: Yes

They make nice and easy to move in.

Need more lighting in units and access to the bathrooms after they close at 6

Recommended: Yes

So easy and Excellent service

I was very pleased...It was quick and very helpful...I was very impressed

Recommended: Yes

So far, so good!

Ashley was very personable & professional. So far, so good. The place was clean &easily accessible. The fact that there are restroom facilities for customer use, is a big plus in my book!

Recommended: Yes

Great price and great facilities

The price for the unit was great, had some issues with the gate code but other than that the experience was a smooth one. The facility was clean and the manager was very friendly and quick.

Recommended: Yes

5star service

Everything was very professional,well organized

Recommended: Yes

Great customer service!

Wasn't going to make it before closing so I called to let them know. They were so patient and willing to wait for me. By the time paperwork was done, it was about 30 min past closing. The on site manager was very informative and friendly throughout the entire process. Thanks.

Recommended: Yes

Very nice

I was able to move in immediately. Liked the service and cleanest of the place

Recommended: Yes

Well informed & quick process

Angela was very helpful, she called the day prior to confirm and left a voicemail. I also received an email for my reservation. The day of move in Angela was quick and efficient, the process only took about 20 min and I was able to move in the same day after registering.

Recommended: Yes

Spacious

Spacious! It was quick and easy to move in everything!

Recommended: Yes

GREAT EXPERIENCE

Chris was awesome and really helped me get the unit that works best for all my things. By far the best facility I’ve been too in california so far. Thanks for everything you guys!

Recommended: Yes

Great security

The location is easy to get to and they have great hours.

Recommended: Yes

So far above and beyond my expectations.

From beginning to the move in everyone here has been very helpful, supportive and straight forward. They have a secure and clean location. They do not over promise but they definitely over deliver. I am very happy with Trojan Storage.

Recommended: Yes

Great

People are great, very secure, made sure my move in was easy................

Recommended: Yes

Great!

The gentleman that checked me in was very friendly.

Recommended: Yes

The Bees Knees!!

I called several storage companies to rent a storage unit but Trojan was by far the friendliest. The customer service here was unparalleled and the manager went out of his way to call me for confirmation of the storage unit as well as show me the ropes around the place. The area itself is very safe and they have someone watching the perimeter 24 hours. Super dope place with very reasonable rates, will definitely be recommending this place to friends!

Recommended: Yes

Overall great customer service, price and cleanliness

I had such an easy and comfortable experience going through spare foot. The best prices and excellent customer service. Definately recommend!

Recommended: Yes

Excellent!

I enjoyed this process online made reserving and moving so much easier. The price was even better. Thank you

Recommended: Yes

Open till 9 oclock pm n quick move in.

Affordable,clean,great customer service. I think its free the second month. So far so good. Thank you Trojan Storage.

Recommended: Yes

It was a good experience

Ir was an overall good experience. Clean an friendly staff.

Recommended: Yes

Clean and safe

Owners great to work with, facility is very clean, organized and safe.

Recommended: Yes

Reservation does not mean guaranteed

Reserved a storage unit for the following week. Manager called me, told me about the storage and confirmed my reservation on the same day she called. Went on the scheduled day and was told there was no more available units and my reservation was just a inquiry. No where on the sheet did it says such. Left and about 20 min later I got a call from the staff. Staff was great, but they need to let customers know reservations are just a inquiry.

Recommended: Yes

Very easy to get a reservation.

Was very impressed with the great price you offered. Staff was extremely nice. The woman who works in the office (sorry I dont have her name) is so sweet, and answered every question. Very professional

Recommended: Yes

Yes I would

Excellent customer service! The site is very clean and in a nice area, they were very helpful

Recommended: Yes

Great staff great place. Very clean!

Staff is very friendly and helpful, the units are clean and they have the best rates around!

Recommended: Yes

Our Experience

We were greeted with bright smiles, fun conversation and a knowledgeable staff. The entire staff was helpful and checked in to insure we knew where we were going and what we needed to do. The process was easy and we are completely satisfied.

Recommended: Yes

Good deal

The facility was clean and easy to get in to

Recommended: Yes

Extremely well kept, great customer service, much appreciated!!

Highly recommend Trojan Storage. They have other locations, I assume would be similar. VERY clean, easy to arrange storage, very nice and helpful Staff, Utica St. in Cucamonga was perfect location for our needs. Plus located in out of the way Industrial area that seems safer.

Recommended: Yes

Very happy with the cost

I was surprised with the pricing and the customer service was great

Recommended: Yes

Great Check in

Great customer service. Clean and quiet facility and our check in process was a breeze.

Recommended: Yes

Love the location

Easy access Friendly front desk Great hours

Recommended: Yes

Good location

Easy access friendly fast great location

Recommended: Yes

Satisfied

Angela was great! Facility clean and felt safe

Recommended: Yes

excellent and speedy service.

I received professional and friendly service. It was nice to be remembered from last year's rental.

Recommended: Yes

Awesome place, would recommend!

Great service. Easy to move into. Good deals.

Recommended: Yes

Great prices, friendly and helpful staff

Great customer service. Staff was friendly and ready to assist with questions.

Recommended: Yes

Customer Service and the location Great!

This is my second time using this business in the last 3 years. I will definetinly use again

Recommended: Yes

Very satisfied

Great staff and service I would refer them to a friend or family member any day.

Recommended: Yes

Professional staff. Very attentive towards your storage needs.

The staff listened to my size requirements and recommended a unit size appropriate for my storage needs. Friendly, cheerful and nice l enthusiastic about storage units.

Recommended: Yes

Great costumer service

Excellent and smooth move in. Highly recommended. Facility is clean and staff is friendly.

Recommended: Yes

Great place to get storage !!

Customer service is great, facility is very clean, is access to storage space.

Recommended: Yes

Cody, was very kind and respectful !

I would recommend this place to everyone !!

Recommended: Yes

Nice Facility!

Great customer service friendly and knowledgable.

Recommended: Yes

Awesomeness!

This storage is conveniently located near my soon to be new apartment. Move in was great. Received a call from Angela prior to move in and Cody and Robin were very nice and friendly. I've moved around a lot and have rented from many storage companies, the guys in the office at Trojan Storage have been the most helpful of them all.

Recommended: Yes

Great Customer Service

The guys in the office are awesome!

Recommended: Yes

Great storage

Great staff clean close to my home

Recommended: Yes

Management is great. Very helpful

Would recommend to family and friends

Recommended: Yes

Modern and secure location

The move in process was fast and easy. Not an issue at all.

Recommended: Yes

Quick professional service

Pleasant staff, clean,accessible and fair pricing...fits my needs!!ЁЯШК

Recommended: Yes

I got a great deal and help with all of my questions

I had never gotten a storage unit before, and everyone I worked with was extremely helpful. I got great deals on my unit, and got it for the day I needed. I would highly recomment it as I got it for much cheaper than any other unit in the area.

Recommended: Yes

Fair pricing.

Helpful staff and fair prices. Wish the units had lighting.

Recommended: Yes

Great clean unit

The storage unit is very clean! I'm very impressed! The onsite manager, I think her name is Angela, was very thorough and helpful!

Recommended: Yes

So clean

I have had a great experience with this storage unit. The onsite manager was so nice, efficient and confident with her position.

Recommended: Yes

Great work !

Went in at a scheduled time and was in and out quick Cody was great

Recommended: Yes

Awesome

Customer service was great, Toby awesome.

Recommended: Yes

The move-in went very smoothly.

The customer service is excellent. Even though there is some misunderstand in the beginning, they solved all the problems and gave me a very reasonable price in a timely fashion.

Recommended: Yes

No hassle.

Great staff. Clean facility. Competitive price.

Recommended: Yes

decent outdoor storage, not climate controlled and no indoor units

I give them 2.5 stars for customer service and 4 starts for cleanliness and running a good movie special

Recommended: No

Amazing customer service and knowledgeable staff!

I moved from Bakersfield to Rancho Cucamonga and got stuck in traffic coming to the facility and the back of my truck was full of my belongings so leaving it overnight wasn't an option. I called Angela and she waited for us past normal closing hours. She knew right away that I'd need a bigger space and gave me one with the same Spare Foot/AAA discount. The facility was very clean and well lit. It's easy to find a place with these qualities, but customer service this good is hard to find. I'm so glad she was there to help. The whole experience of the long distance move was stressful enough. It was great the day ended well. Unbeknownst to me at the time I made my reservation, my parents also have a unit with Trojan and they highly recommended them... Now I know why! Thank you Trojan!

Recommended: Yes

Very great manager and awesome customer service

Excellent storage excellent staff would recommend 100%

Recommended: Yes

Meets our needs and is close to our new place

This place is the best place we found for the price we wanted to pay.

Recommended: Yes

Absolutely would use them again

They were great ,friendly, helpful and motivated.

Recommended: Yes

Nice, clean facility

Nicer than the Public Storage we previously stored our stuff at.

Recommended: Yes

So nice to wk.with a person that enjoys whst he does.Also a person i c

So good too wk with a person that I could understand.A very good time with John. A AWESOME guy. He cares about his time at wk. Thks.Steve

Recommended: Yes

Fair and honest place

Happy with everything so far. I like the fact that U-Haul is tied up with the storage units .this makes it easier for me to pick up my merchandise and bring it in in the truck.also helpful in finding Exter workers to help me move.

Recommended: Yes

Very Clean facility and Friendly.

Very Clean facility and Friendly. Good pricing.

Recommended: Yes

Great service

Consistent follow-up from the staff and great customer service.

Recommended: Yes

Pretty standard

The process was pretty quick which I like and the associates were friendly enough for the quick interaction

Recommended: Yes

Wonderful staff

The staff was great, upfront, and honest. They got me move in very quickly and told me everything upfront with no hidden fees or requirements. Good choice

Recommended: Yes

Nice experience

The office personel was very helpful to fulfill my needs and was able to supply me with what i needed in a very short time. Their packet with contract and information was very helpful. The business and storage units are very clean and secure. Thank you very much! Richard T.

Recommended: Yes

Angela was great on the phone and helped me with a storage unit and a truck. Cody was very professional and helpful when I got the unit.

Recommended: Yes

Excellent Customer Service!

I received a call from Trojan Storage just minutes after making my reservation. I went in about an hour later and almost immediately agreed to rent the storage space. It was exactly what I needed and the customer service was superb!

Recommended: Yes

CLEAN AND FRIENDLY

The staff was very helpful and clear. Unit was clean and security seems solid.

Recommended: Yes

Excellent service

Great service Super clean Very secure

Recommended: Yes

Very professional staff, great service, great location!!

Recommended: Yes

Nice place

The manager and staff are awesome.

Recommended: Yes

Good value, friendly staff

The staff was friendly and I was able to get the storage unit I needed. The prices are reasonable. I had a small issue with my unit when I was moving my things in and it was taken care of promptly, with no hassle.

Recommended: Yes

Nothing special

The lock didn't fit through because the hole was too small, yet they require a disc lock. Apparently you have to purchase their locks for $13.

Recommended: No

Very clean and safe!

Your unit is alarmed, you are even given the choice to insure your unit, very clean and the staff is friendly.

Recommended: Yes

Great customer service and security, clean facility

Everything I expected. The unit is alarmed, they offer insurance on your unit, the price is a little high but I got a AAA discount for my first year so that was helpful, took $30 off my rent, nice. All in all, I'm quite happy!!

Recommended: Yes

Friendly staff

I absolutely loved Angela she was very helpful and sweet.

Recommended: Yes

Great!

Good experience. Friendly staff. Convenient location.

Recommended: Yes

Very helpful customer service. The best price for the neighborhood I wanted. I feel secure storing my stuff here.

Recommended: Yes

Friendly staff, silent alarm, great place

the Assistant manager was very nice and friendly. We were helped right away and felt very welcomed.

Recommended: Yes

great service

this place is affordable and friendly/

Recommended: Yes

Great experience

the staff was very friendly and professional. My unit was clean and ready for me.

Recommended: Yes

All good, never a problem.

Good facility, plenty of room to maneuver truck/large trailer. Park on not-at-all busy street to set up rental.

Recommended: Yes

checked around, most value for your money.

Staff helpful and nice. Did everything she could to accommodate us.

Recommended: Yes

Great place to store, Free truck and good prices; as well as very friendly and caring staff. I think I made a great choice.

Recommended: Yes

very friendley

customer service is good. Price seems in line with others checked

Recommended: Yes

Staff very friendly and helpful. Clean and bright.

Recommended: Yes

good price

they need more employee so they can serve better

Recommended: Yes

Excellent place, clean & neat, appears to be well maintained

Grounds are clean, neat, well maintained, staff is friendly and polite. My space was free of odor, water stains on floor, insect/rodents, and walls go all the way to the ceiling,

Recommended: Yes

Nice & safe facility, in a nice part of the city.

Same as above, & friendly staff. Great security there meaning my stuff will stay safe.

Recommended: Yes

Very clean

i appreciate the cleanliness. customer service was nice also.

Recommended: Yes

Amazing experience!

So glad I called Spare foot to help with the process. And Trojan Storage staff have been wonderful!

Recommended: Yes

Great staff. Very friendly

Great customer service. Clean units. Good security. No hidden fees.

Recommended: Yes

I experience there was very helpful and the workers were very kind and polite to business with. Would recommend others.

Recommended: Yes

Recommended: Yes

Overall Best Storage Place I Could Find.

Recommended: Yes

Much nicer than I anticipated.

Recommended: Yes

I was paying way too high at another storage unit so I switch to Trojan its really good.

Recommended: Yes

Exceptional customer service!

I had a good experience with this facility. I actually reserved my storage space online and promptly decided to go by and take care of the paperwork. I received excellent customer service and any questions or concerns I had were professionally answered.

Recommended: Yes

I had a good experience at the facility. This particular facility only had one representative working and there were many people in line. She did the best she could, however the wait time would have been shorter if there was more help.

Recommended: Yes

I would highly recommend going through Sparefoot for finding and booking a self storage unit. I found the best prices, and it was easy to navigate through. Thank you so much!

Recommended: Yes

i needed something quick and the staff there made it easy and this helped me

Recommended: Yes

Awesome!

Recommended: Yes

Great location

Bill was very helpful. He knew answers to all the questions we had. Made the experience very enjoyable. All the employees were extremely friendly and help full.

Recommended: Yes

Fantastic customer service!

I had the pleasure of meeting with Trina this weekend. She was extreamly helpful finding the perfect unit just for my needs. Not to mention the FREE move in truck she scheduled for me to use.

Recommended: Yes

Outstanding customer service.

Greatlocation with very helpful staff.

Recommended: Yes