Public Storage - Rowland Heights - 19102 E Walnut Drive N

abysmal customer service

Scheduled an appointment for 9:45 to rent the unit. Due to the nature of my job I can only pay cash, so I needed to fill out the rental agreement for the unit in person. I arrived promptly and on time, only to have to wait over an hour for an employee to show up and open the front office. Once open, I mentioned to the employee I was paying cash and then had to be redirected out front again so they could open the safe. Understandable and fine but 20 minutes to do that? Once inside, we started the rental agreement. When asked for identification they were unable to confirm my drivers license number (out of state) because they didn't know how to select a different state on their operating system. Rather than calling someone to troubleshoot this issue, they frustratingly tried telling me that they couldn't complete the application on their end because there was "nothing they could do". Waiting patiently through two attempts to persuade me out the door, they finally figured it out. The customer service of this place is at the very bottom of the totem pole. Just absurd to me from a customer stand point but also a business stand point that someone would lose out on a rental instead of reaching out to someone to help diagnose the issue at hand. I finished my rental agreement and was directed to the unit. The unit was clean and as described.

Recommended: No

Couldn't have been more pleased

Very nice staff, excellent customer service, super clean facility. I even was upgraded for the same price. Lowest rates around

Recommended: Yes

So far good

Using for vehicle storage so far so good. Only thing better would be 24 hour access as if I use the vehicle I would probably miss closing time. So this restricts usage

Recommended: Yes

Good experience

Friendly people .....................

Recommended: Yes

The office always close

I get there a different times and the office is closed! I have to wait at least 15 to 20 minutes until someone show up, then the carts are inside the office very inconvenient. Also the lady there idk her name is very rude..

Recommended: No

The staff was knowledgeable and very...

The staff was knowledgeable and very willing to show me available units. They held my reservation as I had to leave and come back. I appreciated their friendliness and their patience not being pushy. They explained that the rent would be due the beginning of the next month again rather than one month from the date I rented it.

Recommended: Yes

Satisfied customer

Yes, I would recommend public storage.

Recommended: Yes

Everything is great except for the fact ...

Everything is great except for the fact that you have to go in and leave your license to use a truck or cart. I have had other had other storage units where the the carts and trucks are within the confines of the security fences. Making it easer rather then getting out of the car to input a code walk back to the office to get the cart and input the code again to walk back to the unit. I'm not a lazy person but it just seems a little extreme. Other then that everything else is great.

Recommended: Yes

Excellent Service

James and Lynn were very helpful. we are very satisfied with their service.

Recommended: Yes

James was so helpful with the moving process. They have so many sizes I didn't know which one to pick. The size he recommended fit everything perfect. Couldn't ask for a better experience. He was not only handsome but super professional and friendly. Thanks James!

Recommended: Yes

Great customer service especially by these two ladies Lynne and Stephanie. There were really friendly and informative. These kind of services are hard to find nowadays. Came here and got a drive up storage space for a reasonable price. No hidden fees at all. I will defiently recommend my friends and families here.

Recommended: Yes

Service provided at this location is amazing. Candice is very friendly and answered all my questions I had. The manager Bryan happened to be in the office when I was and he was also very helpful and very nice with all the questions I had. Definitely recommend this specific location.

Recommended: Yes

Great service

Very nice staff

Recommended: Yes

Very Good and Worth the Price

The booking was quick and they showed patiently different options and the actual unit. The process was smooth including the payments.

Recommended: Yes

simply quality service

I made a reservation on line for the best competitive price was called back immediately by selected store staff and was given my unit all in less than 15 minutes. Plus my first month was essentially free. Great service and immediately escorted to my unit. I would say this is the best and I've tried alot, cube smart extra space, and all there security suck s

Recommended: Yes

No complaints

I shopped around both in person/online and lucked out because the closest facility happened to also have not only the best promotional offer, but also the lowest monthly post-promotion offer. When I realized I was going to be a hour or two late to my appointment to sign docs, the staff was flexible and accommodating. Upon arriving, the staff was just as friendly and the facility was very clean. Despite local construction, the facility was easy to locate, navigate in/out of and secure.

Recommended: Yes