StaxUP Storage - San Ysidro

More than expected

The girls on the office are the best, they help me to get the best ratio between price and space

Recommended: Yes

Very Smooth

Very smooth transaction Carolina was very helpful and professional which I have someone like her working for my company, she is the kind of employee every company wants!!

Recommended: Yes

Muy buen servicio al cliente

X la ubicación creo son altos los precios, están a la par de Chula Vista, y,además de q están muy obscuros en el 2do piso, a las 5pm ya no se ve nada, sería fabuloso q tuvieran un foco

Recommended: Yes

They get a Semper Fi that I don't give lightly

I am a disabled United States Marine Corps Veteran. Sometimes I have to walk here. Never a major problem, here, or along the way. I am also an official Google Maps Guide, and normal Person. Segway/funny/true: closed on New Year's Day. :-).

Recommended: Yes

Amazing

I was literally able to book completely online get my gate code everything after hours last minute this was the only facility that I could find like that this place is a fair price and amazing

Recommended: Yes

Perfect size n close to me

The girls in the office are very helpful Thank you

Recommended: Yes

Excellent customer service!!!!

The lady that assisted me (Katherine I think)was very helpful, knowledgeable, and patient. I didn’t feel rushed at all! I also like how they are month to month and help you save $$$ anyway they can.

Recommended: Yes

Excellent

I like everything about the storage room.

Recommended: Yes

YYo recomendaría este lugar a cualquier amigo y familiar

Es muy accesible el lugar, en línea se puede rentar un storage y eso es muy cómodo, el lugar es limpio.

Recommended: Yes

My personal experience

The space is very good, clean and easily accessible. I loved that you can make a complete reservation online. It is a very convenient and fast option.

Recommended: Yes

Yes on

Good employees all very helpful expect maître guy

Recommended: Yes

Very helpful.

Prompt and easy sign up. Very helpful.

Recommended: Yes

Unbeatable prices

I shopped around and Staxup Storage has unbeatable prices !

Recommended: Yes

Military Discount

I am a veteran and when I asked for my military discount I was told it could only be applied to active duty military. I was disappointed since everywhere else honors my service. I don’t argue small stuff so hope this review reaches the proper channels. Military is military.

Recommended: Yes

Convenient location in San Ysidro.

Great promotional rates and friendly staff.

Recommended: Yes

Great customer service. I wish I remembered her name.

Clean and spacious. Access near the exit.

Recommended: Yes

Great customer service

Front desk helped us change to a different unit as d accommodated our need in minutes! Thank you

Recommended: Yes

Reserved On-Line & Next Day Moving In

Easy enough as some to actually most things on the internet are not. And most of that is due to a company’s laziness or their IT person/s not keeping a company’s web site updated. But in this case, the information stated on-line was confirmed the next day when I went in to take care of payment and signature. Now if I only had help to load and unload the rent moving truck. LoL

Recommended: Yes

Best prices, friendly, and easy access to units.

Melissa at Stax up storage made the whole experience enjoyable, she was funny and explained everything in detail,(very thorough). I love this place so far. Thank you Melissa because I was doubtful at first because it is an older facility but you made it sooo much better.

Recommended: Yes

Yes I will recommend this facility

Very accessible and good position

Recommended: Yes

Good price

Good price.. good location........

Recommended: Yes

Very easy & convenient.

No credit card or deposits needed. And very fast.

Recommended: Yes

Decent

Pretty good place clean And private

Recommended: Yes

Its okay

The only problem I had was u have to pay $50 for 24 access for one day!! The day I moved in I was a hour over the time.

Recommended: Yes

The storage works.

The two office workers that I interacted with were very helpful and prompt. The access to an elevator significantly helped with moving my items upstairs. There was a strong scent of urine in the elevator, which was quite unpleasant. It was also very hot with no moving air upstairs, turbines or vents might help with this issue to help move the air.

Recommended: Yes

I recomend this place!

I'm happy for the service!I defenetly recomend this place!

Recommended: Yes

Great

Excellent customer service. Front lady was super nice. Facility is very cleaned!

Recommended: Yes

Reasonable price, friendly staff

Receptionist is very friendly and personable. The 2/3rd floor are very hot and stuffy I'd recommend you coming in the morning it's not as hot.

Recommended: Yes

Easy in and out.

The staff is wonderful, helpful and cares. And the price is great!

Recommended: Yes

Happy with this unit and facility

The process was as simple and efficient as it could be, and things got done well. The unit and facility are great for the budget price. Happy and satisfied customers!

Recommended: Yes

Great experience!

Melissa was wonderful! She was knowledgeable, professional, polite and friendly! It was a pleasure doing business with her!

Recommended: Yes

The name of the storage is great because staxup

I found the place online with a price I can work with didn't realize the name till I was walking away, Staxup like staxup money that alone for me is good.

Recommended: Yes

Clean, friendly, cost-friendly, and efficient

The only problem I ran into was a bit of confusion around the locks. When I went into the front office, the employees were very friendly and eager to help, so the issue got resolved very quickly

Recommended: Yes

Great place and affordable

Clean facility. Helpful and knowledgeable staff. Above and beyond customer service!

Recommended: Yes

I live this place

This place seems so organized I just love it

Recommended: Yes

Precios excelentes

El lugar es muy seguro, el servicio al cliente excelente te explican todo muy claro y el precio muy bien.

Recommended: Yes

Easy access, friendly

It's in the good quiet location and easy to access. Wish access time was later then 9.45pm since I work until late but other then that it's good storage

Recommended: Yes

Very good

Good place very roomy nice staff

Recommended: Yes

Super Cheap Prices, Very Affordable

Checked In Lady Who Was In The Front Very Helpfull Reapectful And Communitive, Was Not Rushed Into Deciding If I Wanted The Storage Or Not Due To Office Hours it Was Closed Within 10 minutes After My Arrival, She Explained Everything Made Everything So Easy And Was Able To Access My Storage Same Day

Recommended: Yes

I recommend

perfect I need size and price. i recommend

Recommended: Yes

excelente servicio

muy grandes pensé que no podría poner todo y me sobro espacio

Recommended: Yes

Very friendly lady at the front desk/ helpful!!

Easy access and very friendly customer service.

Recommended: Yes

Lowest price around

The facility is clean, the receptionist was a lot of help. Grate place

Recommended: Yes

Excellent customer service

I have been a customer of Staxup Storage for many years, but i needed a bigger storage unit. They accomodated me quickly and got me everything I needed.

Recommended: Yes

I had a pleasant Experience.

Caroline was very helpful when I first went to the place to purchase storage.

Recommended: Yes

Great for the price

I made a reservation which was easy and the pricing was great. It wasn’t the most state of the art place but it gets the job done. If you are not caught up with fancy looks then this is a super affordable place and the customer service was great!

Recommended: Yes

Easy access Storage

Great storage place, nice and affordable

Recommended: Yes

Great customer service.

Very helpful showed me the unit to make sure my stuff would fit.

Recommended: Yes

Fantastic!

I reserved a unit online to move in on a Wednesday, but I was unsure of what time I was going to be off of work. I showed up on the Sunday before, asking if I could possibly move in that day. They accommodated my early move in without any extra fees.

Recommended: Yes

Good price and well-kept facility. Not in a great neighborhood though.

The people working there were very nice. The check-in was streamlined. The facility is very nice. It is in a little bit of a run-down neighborhood though.

Recommended: Yes

Excellent overall experience

When I came in i was immediately greeted by friendly smiling faces. They were very helpful and made me feel comfortable.

Recommended: Yes

Great Value

I got a huge 10 x10 storage unit for super cheap. You do have to move your stuff up stairs but if your looking for a bargain or are on a tight budget this is the place. Its also nice and clean and very secure. Would defiantly recommend!

Recommended: Yes

They were very nice & helpful.

They made it very easy for me , very efficient

Recommended: Yes

Wait in empty office, unit not swept, building door broken.

Wait in empty office, woman who handled my paperwork, could have presented better customer service. She did not say thank you, customer service 101. She said, there you go, you're all set. She wrote gate code in door code space, so I did not know I had the gate code, despite instruction from another employee. The unit was not swept out. Many missing lights in the hall. The building door does not appear to close, which means, you can't secure the area using the lockpad on the outside building door. The last two factors present safety risks. Unit price is economical. Restroom and office were clean.

Recommended: No

Definitely great storage!

Great price and good size for the spaces!

Recommended: Yes

Very nice

Nice storage and affordable , could use AC tho

Recommended: Yes

Absolutely recommend

It was the most affordable storage i could find. Great customer service, very helpful!

Recommended: Yes

Great service

Great customer service!!! I would definitely recommend this storage unit.

Recommended: Yes

Great customer service

needed to make a change and they were great in allowing the change

Recommended: Yes

Nice Friendly Effecient Customer Service

Everything went smoothly and representatives were very friendly

Recommended: Yes

Perfect for storage

minimalist storage facility with great price, perfect for me.

Recommended: Yes

Great service from staff and courteous

Good location and friendly staff

Recommended: Yes

It was ok

Ok overall good cust service and satisfy

Recommended: No

Home move

I need a storage to put my stuff.

Recommended: Yes

Helpful staff and easy rental process!

Laura made sure that I got exactly the unit that would suit me. Great facilities with personable and knowledgeable staff!

Recommended: Yes

Functional and practical

The customer service was great.

Recommended: Yes

Best prices around

The staff was very friendly, knowledgeable and accommodating.

Recommended: Yes

Nice place

The unit's are very Cheap yet clean. The building is older but it's worth the price over all

Recommended: Yes

Great value, great service.

It's not a shiny new building with finished walls and air conditioning, but it's no worse than most people's garages!! It works, and for what we use it for it works GREAT. A super value, right off the freeway & close to the trolley, and an extra special bonus is the BEST front desk representative I have EVER worked with in over 20 storage experiences with Uhaul, ExtraSpace, Public Storage, & others. Laura (I think that's how it's spelled) was quick, efficient, bright, and so sweet & personable. Not something you normally see at self storage, but you can tell she loves the public, helping people, and solving problems! Bi-lingual too if u need it! You know someone has people skills when she can deliver bad news, but still come across like she cares. They honored a 50% deal when I upgraded to an elevator accessed unit. That was the only downside overall with the facility, as they offer 10 x 10 units or bigger on the second floor with only stair access and don't mention it in the units description. I emailed and uncovered it as part of my pre-arrival contact. They may want to disclose that up-front in the rates/sizes online selection. So I had to give $10-15 more a month to get the elevator building as I was filling up a 10 x 10 with more stuff than I would have wanted to walk up and down stairs with (ceilings are high too)! They minimized the bad news by transferring the online discount I had gotten in the original reservation. They didn't hesitate. I like that front-line decision making and not having to go thru a lot of management levels!!!! I'd give them a 4.5 rating overall for the lack of elevators for some of their units, but Laura was worth pushing it to a full 5!!!!!!

Recommended: Yes

Price, value & a smile..

First of all Laura had to be the most efficient, bright, & pleasant front desk person at any storage facility I have ever been at. The property isn't modern, but functional and great for the price. Just make sure u ask for an elevator unit if u get something as big as a 10 x 10. Its just one flight of stairs, by still extra work. Otherwise it's as good as any other storage facility as any!!!

Recommended: Yes

Very good

It's good location n I do recommend

Recommended: Yes

Very good

The staff was very friendly n fast n easy

Recommended: Yes

Staff was great

Everything was fine except that I didn't have time to check out the facility. I was disappointed that the doorway to unit and hallways were narrow. Lesson learned.

Recommended: Yes

No summary

Felt uneasy leaving my belongings there when first saw broken tvs then was assured they were just items needed to be thrown away. I pray everything is still there.

Recommended: Yes

Very helpful and friendly

Not in the best part of town but very secure.

Recommended: Yes

Great

Great customer service and great prices!

Recommended: Yes

Good service quick service

Over all dayifactory srrvice hope it continues the same type of custumer service

Recommended: Yes

Good value and good service

Friendly staff with a good Service

Recommended: Yes

Storage si not square inside like i was expecting it has an inclination in the roof very big

My storage unit is a 5-7 and it look like a 3 -5 because the roof have a big inclination witch this convert the unit pretty small I just few boxes I have there like 15 the unit is all full because the roof inclination I just didn't find anything else in another storage that's why I took it

Recommended: Yes

Prices are reasonable

Very clean and easy access very satisfied with hours

Recommended: Yes

Hidden Charges/Price Changes

I received a quote of $90 per month plus insurance of $10. When I check in the price jumps to 135$ plus insurance? The unit is filthy and smells awful. What can you do the boxes need to be unloaded? Wouldn't recommend it but it will do the job...

Recommended: No

Good storage :) good prices, convenient location.

Needed a cheap convenient place for temp storage and this was great. Got the cheapest one. Paid a $25 fee and got a Month free. Very helpful friendly service. However, I will say that they were helping me and the guy took a phone call. I wish they had put the person on hold since there is a customer right in front of him... So I had to wait to be helped even though he was already helping me buttt he just took that 6 min call. 6 mins is a long time when you are just standing there and you were first. Just saying.

Recommended: Yes

Pretty smooth move-in process, pretty affordable, pretty cool place

Pretty smooth move-in process, pretty easy access, pretty affordable, pretty cool place

Recommended: Yes

Fast & Easy

Customer services made for a smooth transition in my moving into a space. I appreciate the staff's patience in handling three customers walking in at the same time. It moved right along. They showed me a reserved space and allowed me to upgrade to a size larger that met my needs.

Recommended: Yes

Grounds Okay.

Could use a good cleaning. Understand please I worked at an older facility and a good cleaning of the ground was done weekly. Makes property look more appealing.

Recommended: Yes

It was a good experience

The service was good, helpful people.

Recommended: Yes

Overall I the place is dirty but cheap. The main doors to the units are held back by strings and most main doors look like its a code imputed lock but its fake since if you open the door there are no wires or backing on the lock.

Recommended: Yes

Great Customer Service

Great Customer service.Nice and friendly staff.

Recommended: Yes

Good Place

A good place, sometimes a bit of traffic where the streets are closed for the parked cars on the roads to long.

Recommended: Yes

convenient and well priced

Good location away from business and yet remains secure.

Recommended: Yes

very happy with the serviceрџ‘Ќрџ‘Ќрџ‘Ќ

рџ‘Ќрџ‘Ќрџ‘Ќ Service is wonderful I would recomend it to family and friends I been there for almost a year and Ive has no problems si far jejejeje

Recommended: Yes

Love this storage they know how to take care of their customer and try to make what's best for us.

I love the work they do. They help people who they needed to put their stuff away. Great customer service very nice people. I really would recommend to my friends and family. Thank you for the things you do and such a wonderful team work.

Recommended: Yes

Great place.

Very friendly and efficient reservation service.

Recommended: Yes

Great deal for the price

Pricing is great Clean focus can be improved

Recommended: Yes

I had booked a reservation online. When I got there I was interested in looking at other options because I didn't know that my reservation did not include elevator access. I saw 2 other units and the price was more understandable since one had elevator access and the other was on the 1st floor. The receptionist was very helpful suggesting the 1st floor unit since it was a good deal, and it was, but after looking at my reserved unit I knew it was the best deal. The flight of stairs wasn't very high and my unit was the very first one by the stairs. EASY ACCESS! The staff member who showed me the unit was friendly as well.

Recommended: Yes

StaxUp storage review

Very fast and not pricy! But he second floor storage should have some ventilation it gets impossible to breatge when you are up there!

Recommended: Yes

yoyr cystomer servuce rep was excellent. he gave me a better deal than what the internet could. thank you

Custome. Servuce rep was excellent. Loved the sevurity going in snd going out. The unit was realky cleabed.

Recommended: Yes

Cheap, you get what you on for.

If you don't mind storing your place in an old building which I do not, then this is place. It's the cheapest place for a 5 x 10 unit I could find in San Diego. They cameras on site so that's good and they offer insurance at a reasonable rate.

Recommended: Yes

good overall

The facility has cameras but the fro t gate is currwntly broken. Not necessarily the gate but the bar that allows cars in and out. Would also be better if the facility was climate controlled. But not bad at all for the price.

Recommended: Yes

Cheap

This place is great if you want to spend as little as possible. There are zero frills here though. No AC no elevator, broken security gates.

Recommended: Yes

Friendly customer service!

The girls were very helpful to us,we looked at a couple of units but settled on the first one we originally reserved. Very easy to move in and felt my things will be secure!

Recommended: Yes

Highly recommend!!!

Very accommodating!! Thank you!!

Recommended: Yes

very unprofessional

Very rude, not helping at all. Tslking on the Phone make waiting until finish her petsonal calls.

Recommended: No

The staff made everything fast and easy.

I would highly recommend this storage facility. It had the best prices and they made it easy for you.

Recommended: Yes

great service

Thank you so much I appreciate the help

Recommended: Yes

The two ladies behind the counter were very nice. We walked in with the reservation from one place, found out it didn't have an elevator. We asked about another unit and we found one the cost only a little bit more. Very happy with the price, location of the unit, and the customer service.

Recommended: Yes

Recommended: Yes

great place good front desk services

The maintenace man was a bit rude. Other than that it was great.Best prices in town and good security.

Recommended: Yes

Great Customer Service

"The assistant manager was nice and very helpful. I arrived late and he went out of his way to help me out on parking my trailer".

Recommended: Yes

Great Customer Service

Very friendly service and price is great. I would recommend this facility to anyone. Thanks.

Recommended: Yes

Recommended: Yes

I said no security cause i havent seen any security at this location

Recommended: Yes

Good service, good price, it's a good option

Everything it's fine, the customer service is friendly and you have the option to lease a mail box, and they can receive big packages, with a very flexible prices, i'm happy to sign with they. :)

Recommended: Yes

Great facility, super inexpensive. Paperwork takes a while (and I was accidentally assigned an occupied unit so I had to do everything twice), but overall a very good place for storage.

Recommended: Yes

Great!

The girl at the counter was courteous and the only thing that I didn't care for is all the paper work I had to sign when in fact I felt the pressure of closing time. It would have been nice to get all the paper work in advance since I like to read everything that I sign.

Recommended: Yes

The staff here are very friendly outgoing and always willing to help with any storage needs. It's for sure the busiest storage property with a lot of traffic. Guys do a great job to keep up with trash. Happy here.

Recommended: Yes

Excellent Staff and Price

Smooth move in from beginning to end... (On-line/On Phone/In person...ALL OF IT). Very helpful and friendly staff. Very informative. They have trucks available and even very inexpensive storages on 2nd level... Not as hard to get in as thought would be. (A story)---Someone had left trash in my storage from the time it became available to me to the time I arrived back on site. The gentleman (cleaning) noticed a look on my face as I was walking to the office and offered his assistance. He got the items out immediately! I would Definitely rent a storage from here again!!!

Recommended: Yes

They gave me a only a 4x4 unit, I actually purchased a 5x5 unit The unit smells like mold mildew

Th units smell like mold, mildew and they are dirty. I purchased a 5x5 But they gave me a 4x4

Recommended: No

Recommended: Yes

Recommended: Yes

Excellent customer service of Abraham Would definitely recommend From score 10-1 = 10 Thankful for Sparefoot re StaxUp Self Storage Both Sparefoot and StaxUp Storage are A im Customer Service

Recommended: Yes

It is.a.nice.discrete place., very.good.customer services specially for.the.first time customer in.storage.field

Recommended: Yes

Adecaute

Clean guy did not do his job. He gave me locks that were pre-opened.

Recommended: Yes

Close to Freeway and better price then others around

32$ for a 5x5 is a really good deal, the location is ideal, and is close to the border. Someone is almost always on site and Manager lives there.

Recommended: Yes

Karen and Monique were very helpful and easy to work with.

Recommended: Yes

Great!

I found this company listed on a self-storage directory site. They had great prices and I was currently very unhappy with my public storage experience. When I arrived 2 very efficient and helpful young ladies answered all my questions and even offered up a unit that was drive-up that was on special. PS had just raised my rates after only a couple of months, these guys don't hit you with a rise as long as you are there! So far I have been very happy I found them.

Recommended: Yes

Karen was really friendly and easy to talk to. She answered all our questions and let us know if we have any problems we could contact her at any time.

Recommended: Yes

san ysidro stax storage

first time renting a storage and pretty satisfied. great staff and very flexible schedule.

Recommended: No

Recommended: Yes

潇摯

Recommended: Yes

It was a great experience, the manager was very professional and courteous.

Recommended: Yes

Best in Southern California.

Great place to store in San Ysidro. Great & affordable prices. Management & Staff are always curious, professional and willing to work with you on whatever situation you have going on. I love having the ability to pay my bill by phone. My husband and I have been renting for almost three years, and love it. Super happy with them over all. =)

Recommended: Yes

Recommended: Yes

Very Good

I was so surprised by their prices,it's cheap and affordable. Honestly best decision I made plus the customer service is great, I really like this place it seriously saved me being evicted.Good place :)

Recommended: Yes

I went crazy!!!

Honestly, i had a very difficult time, but thanks to Staxup storage service made my weekend go smoother. Thanx..

Recommended: Yes

Gets the job done. Could have used a dolly to get from elevator to unit.

Recommended: Yes

Well, everything came out as expected!

Recommended: Yes

Recommended: Yes

Very happy with over all service

Was very happy with service and help.

Recommended: Yes

Very cheap price but only problem are lot of blocked driveways hard to get to storage

Recommended: Yes

Is reall good I had a great pleasure with this experience. Thank you keep with the good work.

Recommended: Yes

Awesome

So far so good! The price is great, the managers live on-site (which makes me feel better), the employees are very nice and easy to deal with and The facility is nicely kept! Totally check it out!

Recommended: Yes

YOU PAY WHAT YOU GET FOR

SUPER CHEAP, 2ND MONTH FREE IN SMALL STORAGE, SECOND FLOOR IS DIRTY, SMELLS BAD, KIND OF UNSAFE, YOU GET WHAT YOU PAY FOR

Recommended: No

It is an older facility but adequate for storage.

Recommended: Yes

Great prices, great staff.

I was treated with courtesy, professionalism and respect. Prices are competitive and an outstanding value, especially against larger storage providers. I'm happy and impressed.

Recommended: Yes

I went and reated a unit here. Wanted a smaller one, was told that at the end of the month one may be availiable. So I reanted a larger than what I needed unit. At the end of the month not only did they not have a smaller unit, but the price had increased. So I'm forced to keep a unit twice the footage I really need.

Recommended: No

Friendly and afforable

The woman that helped me answered all of questions nicely and made sure I got the discount I was offered by sparefoot.com and International Storage is the cheapest I have found, the also do price matches.. I couldn't beat it.

Recommended: Yes