Trojan Storage of Sorrento Valley

Best service and assistance

I had a great experience with Trojan Storage. The facility is clean, secure, very good mobile app easy to use, and well-maintained, which gave me peace of mind. The customer service was outstanding—super helpful and friendly, making the whole moving process so much easier. I would highly recommend this place to anyone looking for storage!

Recommended: Yes

Top notch experience.

Top notch experience. Great service. Very good space. Even better price (even with obligatory insurance). Convenient app/technology/bluetooth through the phone to access the renal. All in all, pretty darn cool.

Recommended: Yes

We’re in the middle of moving in

We’re are not done with the move so far this facility looks good

Recommended: Yes

All-around Fantastic Facility

The facility is very nice and super clean! The customer service is fantastic, always helpful and personable. Leo was great with communicating with me prior to move in and is always easily available through call or text. He did a great job orienting me to the facility upon move-in and is wonderful at his job! Also, the lock system on the storage units were just updated to an electronic system that you can utilize via app. The entire facility has such convenient and user friendly electronic security systems that are safe and secure but don't make it a headache for customers. I highly recommend this facility. No complaints!

Recommended: Yes

Staff was very helpful and friendly

Very clean and secure facilities in

Recommended: Yes

The gentleman was really nice

I love the place storage really clean

Recommended: Yes

Great customer service and quick responses/follow-up

Old style storage that is upgrading (new remote lock control coming!)

Recommended: Yes

Clean and tidy

Very friendly personnel Leo. Whole facility looks clean and tidy.

Recommended: Yes

Great place

My friend and I went. Got one quickly. Leo at the front desk was nice, professional and showed us how to get to our storage unit. Really clean besides other customers recently leaving trash that he notated to go pick up after our walk through. We feel our stuff will be safe there for awhile until we can get it to my new home in a few months

Recommended: Yes

Trojan self storage

Great service, clean facility.

Recommended: Yes

Clean facility, great customer service

Nice location, Leo and Dana are absolutely the best management team at the location. Great customer service, they know there facility. Facility is clean, location is nice & smells clean. Price was the best in the county of SD, they looking to help yoi out not overpriced. And Jake at the call center-5 stars to him for his customer service, he went above & beyond.

Recommended: Yes

Great place

All was well and good appreciate the great service

Recommended: Yes

Fantastic customer service

Leo was amazing and so helpful. It was so easy to obtain the storage unit all online. The unit was easy to find and property is very secure and the price is best in San Diego!! Thanks for all of your help Leo!!

Recommended: Yes

They are just awesome

Even before I booked, Leo who responds on phone is such a nice person to talk to and you immediately feel comfortable with all your questions answered. He is always ready to help out. The move in was very smooth and gets my 5 stars in all areas

Recommended: Yes

Pleased with everything

Leo and Dana are the best: professional, welcoming, patient and really good guys. Clean storage unit. Good price. Thanks! рџ’—

Recommended: Yes

They made me a happy customer

Yes so I was going to get an upstairs unit and paperwork and everything went very quickly however when I started to move in I realized that there was a slight problem with the lift taking your items to the second floor and so without hesitation they fix that problem for me and put me in a different unit and I was on the ground floor and I'm very happy with my unit I'm not paying the roll up pull up price but I'm on the first floor and it's right inside the door so it's wonderful easy to load and unload. I had picked out a different unit actually on that first floor but the manager showed me an excellent unit instead and I was so happy. The paperwork is easy and smooth easy entrance and exit the only thing I wish that they had was larger four wheel carts but it definitely holds plenty to wheel into your storage. The manager even took it upon himself to take care of the fee for switching units which I was greatly appreciative for.

Recommended: Yes

I already referred two people

Dana and Lee are excellent customer service reps

Recommended: Yes

Ehh is alright

I don't like the rules like no shutting door while inside

Recommended: Yes

Super friendly Alexis is amazing!

So amazing, helpful, clean. This place is great!

Recommended: Yes

Fast, effective and efficient

Efficient and expedient ………………..!!!!!!!!!!

Recommended: Yes

Efficient check in. Clean unit

See above Helpful clerks at checkin

Recommended: Yes

Everyone was positive and really helpful!

Super easy move in process, everyone was friendly and ready to help, including other people storing their items. A great promotional price!

Recommended: Yes

Talk about a unit of fresh air!!

I absolutely loved how fast the management office took care of me. I was out of there within 30 minutes, paperwork signed, they even allowed me a great discount and pay off plan for the rest of the bill to take care of later within a few weeks. I absolutely adore the staff. They have been so kind with me and have been gracious to me understanding my situation of being unable to pay on time due yo fraud on my account. They allowed me to settle it and workout a date to pay off my balance and continue service with them. I absolutely recommend them. They have a very nice clean facility and spacious storage units. 10x10 unit for me and it is practically the size of a decent sized garage. Don’t waste your time! Get your unit while they have their discounts and great prices still available!

Recommended: Yes

Easy and fast

Very polite and professional. Made the check in process easy

Recommended: Yes

Clean quiet safe and sound

Clean quiet safe and sound. I would trust my unit like a safety deposit box!

Recommended: Yes

Workers were nice

It is still under construction so perhaps it will be better in a couple months

Recommended: Yes

not the sizes they advertise

I’m paying 140 a month for a 5x10 but arrived and it looked small so i measured it and it’s 4.5x8.5 which is annoying

Recommended: No

GREAT EXPERIENCE WITH LEO...PROFESSIONAL

A1 SERVICE.............................................

Recommended: Yes

Easiest storage rental great price!

It’s a brand new facility with freight elevators and it’s a great price. Very helpful staff and you are able to come and go as you please. Very quiet and so far the tenants are your average people. Respectable place to keep your belongings.

Recommended: Yes

Great customer service!

Everyone was very nice and helpful! Especially Alexis she was great!

Recommended: Yes

Trojan Storage makes storage easy.

The employees at Trojan Storage go out of their way to help you out, and make your transition easier.

Recommended: Yes

Clean with plenty of space

Kind of high price for storage. But then again everything is kind of expensive in CA

Recommended: Yes

Great Service

They were very informative of how to use the facility. Overall clean, helpful & good hours.

Recommended: Yes

Great attituide

Dana was very helpful and kind. He had all the right answers to our ?

Recommended: Yes

Highly competent and responsive support during the whole process.

Personnel: High competent. A real pleaure to work with. Space: Clean, well-lit, security gate surrounding entire property provide an additional level of security and confidence Cost: Great deal to get in and maintenance costs are better than nearby competition. Site: Very close to 805 at Miramar road, so easily accessible from all directions.

Recommended: Yes

Through google

It was eSy to move in andi qS 3 days la

Recommended: Yes

Staff are wonderful

a little bit of a bait and switch, when I signed up it was $45 when I got there it was $55 but still well worth it. All the paperwork that was sent to me said $55, but I didn't read it or I would have questioned it sooner.

Recommended: Yes

Dana n Leo Above n Beyond

I worked with Dana mostly n he was very thorough about everything.Both Dana n Leo were extremely polite n kind.Unit was very clean as well. Sadly to say, but once my 3onths are up at the $60 price, I will have to leave because then my price goes up to $120 n I can't come close to affording it due to me being disabled. I think very highly of these 2 men. Kind, considerate n helpful in all ways. Thanks guys!

Recommended: Yes

Great introductory rate, easy to book

Great experience so far. Very accommodating customer service

Recommended: Yes

professional friendly staff & excellent prices

The price is fantastic , the people friendly , and the facility is clean and easy to locate. Would recommend to my friends and family . Gate hours are 6 am to 9 pm. Just perfect !

Recommended: Yes

Friendly Service

Fast and friendly service and clean units.

Recommended: Yes

Amazing Value, Fantastic Service & Great Location

As I’m trying get organized in my new chapter of life I could not have been more thrilled to have found this gem of a property for storage. When I emailed some questions I was met with a terrific, quick response. I then met with Dana at the property and what another find he is!!! So polite and knowledgeable. I just wasn’t sure what size unit I was going to need and he walked through the property and showed me the options available and took the time I needed to make a decision. This property is getting a fantastic remodel so yes it’s a little dusty but honestly I’m very impressed with the cleanliness of the units as well as safety. Now for the best part! In case you didn’t think what I said was enough good news….I feel the value of the monthly payment is very very good! Much better then anywhere else I was looking at! So Value, Amazing Service and Great Location…..go no further this is where you want to store your precious items.

Recommended: Yes

Excelent customer service: Leo the manager is wonderful

Very good accesible location, clsi to 805 FWY. Clean and well illuminated, secure facilities. Plus, excellent customer service from soareboot rental Agency’s agent, and also from the Trojan Storage Facility’s manager Leo.

Recommended: Yes

POORLY MAINTAINED BAD DESIGN

I have rented here for a year and there are times you can't even get to your unit. The asphaslt is torn up and they wont tell you when it will be fixed. They have trashed cars and containers in aisles so you cant unload while someone tried to pass you. The main gate design is horrible as you can get a truck in or out of it only cars. They keep raising rent while quality goes down. Break in was attempeted on my unit and they said they have no security cameras on it.

Recommended: No

Would recommend

Very affordable and easy! Very nice people as well.

Recommended: Yes

Great pricing and customer service, will reserve again!

It is a good place to store items since it's decently priced and the people working there are nice and understanding!

Recommended: Yes

Happy so far

I picked this location because of the 3 months for 1/2 price online deal. I was impressed with Leo who I spoke with on the phone a couple of times and who also checked me in along with another guy. They were both extremely friendly and helpful. My unit is upstairs inside and I had forgotten how hot it gets in storage buildings. It looks like the entire place is either still under construction or getting a major remodel. I don't remember having to purchase insurance at other storage facilities like I did here. Over all, so far so good.

Recommended: Yes

Awesome deal, clean place!

Leo was great! Answered all my questions and even put my lock on for me. I love this place! Thanks Trojan Storage and thanks Sparefoot!

Recommended: Yes

Meet all my needs

Everything went really smoothly! And the entire place seemed really clean

Recommended: Yes

Great Customer Service!

Whoever the Customer Service Agent was that checked me in, he was Asian, did an outstanding job! When I arrived he was the only person running the whole facility while everyone else was gone. This very nice and polite gentleman came off his lunch break, when he could’ve told me to come back later, and he went through the whole check in process including showing me the unit. Foregoing his lunch to serve the customer...that is called going above and beyond to satisfy the customer. Excellent job!

Recommended: Yes

Great customer service

Thanks to Dana and Leo for making move-in as stress free as possible!

Recommended: Yes