Public Storage - San Jose - 684 Lenfest Rd

Overall good experience

Check-in was smooth. It was extremely busy, so it was hard to find carts to move stuff into our storage; other than that, great experience

Recommended: Yes

Huge, clean, easy to get to, well managed facility.

Good "promotional" rate. We will have to see how much and how quickly their price rises, a common complaint with most companies including Public Storage.

Recommended: Yes

Clean, Dollie’s avail. Code wasn’t immediately avail. So a little hassle.

Good option, near San Jose intl airport

Recommended: Yes

Restroom

The fact the restroom was open and clean a big plus to me.

Recommended: Yes

Public Storage - San Jose - 684 Lenfest Rd

Bathrooms were also clean. They have moving "dollies" you can borrow.

Recommended: Yes

Clean place

Clean place........ ..........

Recommended: Yes

Angelica was very helpful and had great customer service

I was helped by Angelica at front desk. Very helpful and had great customer service!

Recommended: Yes

Very clean facility

It's very clean the employees were helpful and got the paperwork done pretty quickly. The only real downside is the hours of operation

Recommended: Yes

Initial Impression

Great Pricing. Not so great location and the customer service displays the issues they have. It's a large facility in a central area with good pricing, but they are not as kept up as other facilities I have rented from.

Recommended: No

Cool

L this place is very nice and price is good

Recommended: Yes

nice and clean near the air planes

nice and clean and beautiful by the air port you got to see the cool air planes the cold wheather air on the face and storage very spacefull

Recommended: Yes

Cheap but entry and access are difficult

The app for gate and elevator entry forsnt woke well and its really hard to be in a hurry to get in and out. Access hours need to be extended into the evening

Recommended: Yes

Price was right

The storage unit was clean and the price was good.

Recommended: Yes

тЪая╕П Bad theft: ceilings are chicken wire & Public Storage doesn't care ЁЯШХ

тЪая╕П DON'T MAKE MY MISTAKE: prices were good, but the ceilings are literal chicken wire, thieves pry it up, and Public Storage knows but doesn't care. ЁЯШХ We rented a large unit for 2021 and moved in many of our belongings. In August, we got a call that our mattress was in the hall and our unit's door was open: there'd been a break-in. Dresses and undergarments were ripped out of suitcases and thrown all over the floor, purses and IDs were rifled through, and the thieves stole laptops, a desktop, and a bike. The police immediately found the entrance: The chicken wire ceiling had been yanked up. It's apparently common for thieves to break in from above, permanently disable the door's cylinder lock from behind, and exit through the door. тЮбя╕П The really sad part: This isn't new. ЁЯдХ Public Storage's manager said this is the #1 cause of break-ins at the facility. There's no camera coverage and zero other ceiling protection: Literally anyone with a stepladder can start crawling over your unit. ЁЯШ│ЁЯШ│ Naturally, Public Storage has no accountability for their building's top method of theft. You'd think they would close the Large Open Holes above units the first time a theft occurred. ЁЯдФ Instead, they know about the obvious liability, haven't made any attempt to fix it, and don't take any responsibility when it's exploited. Don't make my mistake... go to another facility that will learn from times it missed the mark.

Recommended: No

Could us more communication between buildings.

I was issued a storage unit that still had stuff in it also the lock I was given did not work. Thankfully I was moved to the main building and was given a nice clean storage unit with a locked that worked.

Recommended: Yes

A good customer experience

Everything went smoothly at check in. So far so good.

Recommended: Yes

Amazing Service

We were so stressed out with our relocation, but the girl who helped us (Princess) was so amazingly patient and helpful. Even took us to see the different size units and helped us choose the right one. She was very sweet, polite and friendly which we definitely appreciated ЁЯШК. We will absolutely recommend and continue to use them in the future.

Recommended: Yes

very clean and safe, easy access

the whole process was fast the service was great, the receptionist was knowledgeable and courteous very friendly and helpful. thank you

Recommended: Yes

Great all round service

Fast check-in, good facility and friends staff.

Recommended: Yes

Dissatisfied and costs way more money than the prices displayed online.

I have a fairly large number of grievances. I find the necessity to purchase locks an unnecessary exploitation. In fact, when I first went onto the storage unit it was already locked with the Public storage’s lock and we had to jostle with it till we realised and had to go back all the way to call the manager. The locks can easily be part of the rental. I find the entry/exit rules weird. First, it’s not possible to exit the facility after 6pm — which makes it impossible to move in after 5pm (working hours). However, in the specific facility I was moving into, the manager leaves at 5pm (which we were never told). It makes it impossible to move after 4 pm, and we had to return twice without actually being able to move our stuff. I had to pay quite a lot additionally for renting the trucks twice. The third time, when we did come in the morning to move. We found the manager absent and gone for the next hour. How understaffed is the facility? Unable to acquire a moving dolly, we had to wait before moving out stuff again. In my storage unit itself, the lights were not functional and it was pain to move in our stuff where we had to use mobile flashlights just to put out stuff in. We also found a weird plastic bag just sitting on top of the unit, raising questions about the hygiene. The facility also did not ensure mandatory masking on entry to premise. It was uncomfortable being in proximity of unmasked tenants (again understaffed). Overall, I was fairly dissatisfied with the moving experience and ended up costing way more money than the prices displayed online.

Recommended: No

Nice place

Good price and service but bad entrance.

Recommended: Yes

Great space with cheap rates

Great space with cheap rates easy access wish there was 24 hour access

Recommended: Yes

Great staff

Need to be open later than 5pm

Recommended: Yes

Over all a good staff

I like to see the place stay open later

Recommended: Yes

Clean, temperature controlled but limited access hours.

Facility very clean, well maintained and temperature controlled. Staff very helpful. Moving carts and packing supplies available on-site. The only downside is that the facility closes at 6 pm, and you must plan accordingly.

Recommended: Yes

Clean storage, friendly staff

Overall, the facility is immaculate. The elevator could use a little cleaning by the end of the day. Also, be sure to ask when is the last time to borrow the carts, because they stop letting folks borrow them 30 minutes or so before closing. (They need to make this clear to their customers up front.)

Recommended: Yes

Clean facility with a good price

Overall it’s good. Mandatory lock is very annoying. Facility is very big and not so easy to navigate, they could definitely add some more plaques for rows.

Recommended: Yes

Fast and easy

Fast processing and easy to move in

Recommended: Yes

Good storage space overall

The customer service is awesome. Spaces are clean and secure. Convenient location too.

Recommended: Yes

Great service and decently priced.

It was quick and easy to get set up. Staff was very friendly and helpful.

Recommended: Yes

Easy, clean, seems safe (we shall see!)

Easy, clean, seems safe (we shall see!)

Recommended: Yes

Great price and location

Easy move-in, friendly, helpful staff, can’t bear the affordability.

Recommended: Yes

Clean and well lit place that looks well maintained

Was looking to store some things from my apartment and public storage has one of the best pricing in the area while being a legitimate big storage company that maintains their building. I even got upgraded into a storage which was climate controlled.

Recommended: Yes

AMAZING customer service and facility

Everything was clean and the guy that helped me with the paperwork and showed me the unit was absolutely amazing. He was helpful, and got me a nice corner unit like I requested. best storage facility I have seen.

Recommended: Yes

Amazing

The staff was amazing and very helpful. The process was quick and easy. Great prices too!

Recommended: Yes

Great facility for storage

First time, I rented a storage unit. I made an reservation, and was called the next day to confirm a time to come in. All the questions I had was answered over the phone, and I was prepared to have my move in day go very smoothly. The process was complicated, but being prepared made the day go by in and out about an hour. Thanks Tanya, she is helpful and it could not be such a good day at the storage facility without her.

Recommended: Yes

Great staff and area

The staff there were very helpful would definitely recommend

Recommended: Yes

Best chance deal we could find

We happened upon Public Storage by chance and will definitely use them again. Upon checking the day before our actual move, the rep actually gave us a better price (from $68/mo to $64/mo) on a bigger space (from 10x9 to 10x10) on the first floor! The facility was super clean, and we were allowed 2 carts for our move. They also explained the insurance policy clearly

Recommended: Yes

The place was clean and secure

The customer service lady was friendly and helpful

Recommended: Yes

10/10 would recommend

Overall great experience - staff was clearly taking COVID-19 concerns and precautions, facilities were clean and easy to use, security was great.

Recommended: Yes

Good very spacious

Good public storage, just what I needed.

Recommended: Yes

Needed a 10 x 20 unit

Stephanie helped walk us through the process of renting a storage unit. We needed a storage unit on short notice and she helped us with size change, an easy access unit on the first floor, carts to move and paperwork. She was so nice and a good stress reliever on a rainy Sunday of heavy moving. I would recommend this clean facility and these helpful girls to all needing storage. And they took the care with the coronavirus in place with one customer at a time as well, wiping down the area and wearing masks and gloves. Thank You Stephanie! Thank yo

Recommended: Yes

Life saver

The customer service and price were excellent. Overall a great experience

Recommended: Yes

No hassle - everything when smooth

All good - the price was the best found for a unit of this size.

Recommended: Yes

Convenient

Convenient and affordable. Close to city

Recommended: Yes

Gracias "Stephanie"

Me sorprendieron porque me atendieron exelentemente en mi idioma español,le agradesco mucho a la señorita stephanie por resolver mis dudas y preguntas , espero sigan a si con su servicio ,gracias!

Recommended: Yes

Love this place

Love this place. Staff was friendly and helpful.

Recommended: Yes

The process was great

The process was great, customer service wonderful!!

Recommended: Yes

Great location!

Nice/clean location and very helpful staff, great service!

Recommended: Yes

Very friendly and very helpful staff.

Very friendly and very helpful staff.

Recommended: Yes

Great Storage!

Great Storage! The place is very clean and very neat. Climate control is cool. I have peace of mind as I see the whole place is well secured. The staffs are very pleasant. Thanks to the manager Ms. Princess who was very accomodating and very approachable. She was a great help. I have no regret getting this as my personal storage. ?

Recommended: Yes

Helpful and efficient

Great! My one recommendation is longer access hours - to 7 or 8 pm maybe.

Recommended: Yes

Great staff very helpful

Great staff very helpful. The woman that helped me was very funny and show me alot of options .

Recommended: Yes

The service was very good and quick I...

The service was very good and quick I was in a rush the day I was moving my things into storage and the person at the front desk was very helpful

Recommended: Yes

The employees were so helpful and made...

The employees were so helpful and made it easy to move our stuff into storage.

Recommended: Yes

Helpful

Helpful, clean place, a trusted place

Recommended: Yes

Easy to use

Easy to use, clean and well managed

Recommended: Yes

Excellent

Excellent! No complaints!

Recommended: Yes

I had a great experience

I had a great experience getting a storage space at Public Storage. I reserved online the day before and received a confirmation call from the manager. Upon arrival I was greeted by name. Jennifer was fantastic. She asked a number of questions that helped us determine the best size unit for our needs. She then showed up a couple of options. She explained the contract throughly and I felt that I completely understood what I was signing up for. Within 10 minutes we were done and unloading the truck. Great service with a big smile!!!

Recommended: Yes

When I signed up for a space via your ...

When I signed up for a space via your website it was not clear that I had to purchase a lock from your facilities and that this was custom made for you. It was also not clear that you would raise the rent every year by 15%. Kinda disappointing. I do understand that you need to cover costs but 15% year-to-year is a bit on the high side.

Recommended: Yes

Customer service was excellent

Customer service was excellent, amazing and fast at this facility (Public Storage on Lenfest Road in San Jose). I reserved online, got a phone call within about 3 hours, schedule the following day for visit and payment, received my storage unit and keys. It was quick, simple and painless. All this was done with no headache or added stress from having to move your items.

Recommended: Yes

The service was great and the staff was ...

The service was great and the staff was informative with great energy. Location is also convenient and well kept.

Recommended: Yes

Great location and helpful staff

Great location and staff and very helpful. Was really easy to sign up and start filling up the space with my boxes.

Recommended: Yes

Great customer service

Osiris the manager was very friendly and informative.

Recommended: Yes