Trojan Storage of San Jose 3

I made a phone call went online and everything was great.

When I checked in to the storage facility The manager was very nice and helpful she explained the rules very clearly The place was clean nice and cool I love it thank you.

Recommended: Yes

Great place helpful friendly staff

One of the easiest places to check-in to. Fast and clean and very informative

Recommended: Yes

It’s a great place

Great place I love the ppl here

Recommended: Yes

Great place.

Good storage place.., exceptionally clean

Recommended: Yes

Clean and has great security however, don't get locked in!

Great customer service, clean, and good pricing for the locker I got. Has great extra security features on its locks. The hours are good but be careful not to get stuck inside after gates are locked. YOU WILL HAVE TO PAY EXTRA TO GET OUT!

Recommended: Yes

Was great

Lady at the desk was very helpful And nice.

Recommended: Yes

Needed a better price so I switched

I was getting overcharged at public storage, and rent increased by $20 almost every other month, for a 5x10 I was paying $145 I went to trojan and got a 10x10 first 2 months 1/2 off n then it'll be around 95 or so, n I can get in until 9pm to store my tools afterwork other place closes at 6, crystal who helped me was very professional and helpful, and explained everything to me, I'm happy with itрџ‘Ќ

Recommended: Yes

You course

Clean and clear, great storage.

Recommended: Yes

You get what you pay for

While you can't beat the price especially on a promotion, what they don't tell you is they go by CALENDAR month. Meaning if you rent a storage in the middle of the month (like I did) and they have a promotion going on (like they do now) for 50% off 3 months rent, you actually only get that rate for 2 1/2 months not the full amount of time. Which I think is crap! They also don't allow dogs on the facility grounds, EVEN ESA dogs which is highly illegal, and when the guy behind the counter saw my dog he immediately told me that the dog has to remain in my car while on premesis. The only reason I listened was because it was raining out. But my dog goes where I go at all times. Can't be the price tho.

Recommended: Yes

The cost is much higher than I was led to beifs

They told me the locker was on the first flo

Recommended: Yes

Great price, super clean, and friendly.

I was able to get a unit within a day. It was an amazing price, and the facility is immaculately clean. The people working there are very friendly and helpful. Definitely come here if you’re looking for storage.

Recommended: Yes

Excellent service and beautiful facility

Professional and kind staff. The security cameras are new and provide excellent coverage.

Recommended: Yes

Good place

Quick and easy! I felt like I was supposed to be there. The rates jump to high after trial period.

Recommended: Yes

It was quick n efficient

It was great the lady at the front desk was nice and friendly and was able to explain to me how to get around and time frame of when to leave and went to be out want to be there and be out it was awesome I loved it in the experience was great so anyone looking for a good rental storage then this is it

Recommended: Yes

Reasonable price

Very clean and reasonable price. Nice service.

Recommended: Yes

Super Secure, Clean, & Friendly Staff

The title pretty much says it all. Their locking system is outstanding and adds an additional layer of security that I have not found at other facilities. Hand truck and small dollies available in the office. Very chill vibe from the staff.

Recommended: Yes

Great Customer Service

I want to thank John for being so nice and friendly.

Recommended: Yes

Well-lit, secure and pretty new

I’m a new tenant of just a few days, so here’s the story so far: The Montecito Vista facility is just a year old and it’s nice to have such a clean joint. The place is so well-lit everywhere, it might hurt your eyes after a while! Everything is easy to access and there are plenty of rolling carts to borrow, if needed. Security is sweet, with units double-locking when you exit the grounds and many cameras covering the place. Downside: the gate is right at the street, and people can easily wander in. Some crazy person managed to rifle through things in the open truck during the unloading and made off with some items, so keep a VERY close eye on your stuff if you park that near the entrance! Trojan is a growing company, so that may give some further confidence, if you’re on the fence, and that neighborhood is also developing rapidly.

Recommended: Yes

Clean, new, and secure!

The staff were friendly and helpful with my move in experience to my unit. The facility is in a nice area and it’s secure with the extra locking with your code. Elevators are clean and work great. Really like this facility so far!

Recommended: Yes

Great facility and staffs are excellent!

Price is excellent as well. I rented to a temperature controlled 10x10 and it looks better than I thought. Good choice.

Recommended: Yes

Disgusting rules!!

The storage itself looks fancy and fine. But the rules there are disgusting!! So when you sign the agreement, they put down that you can use either disc lock or cylinder lock. So the night when we moved in, I spent hours to find a disc lock around with my crying kids. Immediately, second day, the people working there told us, we have to use cylinder lock!!! Because the different site is using different rules!! Won't you think that they should put this down in the agreement? Or they just want to make more money by selling cylinder locks? And if you don't put cylinder lock on, they will keep calling you and texting you when you at work!! When I argued with them according to the agreement I signed, they just said "I don't make the rules". This is the first time and will be the last time that I have business with them!!

Recommended: No

No full full disclosure of non promo cost to rent

Renter needs to ask extensive details before driving to facility. Requirements besides promo monthly rent: Know....cost per month AFTER promo. Bring statement of renters or home insurance coverage otherwise required to pay monthly for insurance Must buy their lock. 30 day notice to vacate. If dissatisfied, tenant ONLY has 3 days to cancel (by CA LAW) "most contracts" with full refund WITH VACATED UNIT.

Recommended: No

Very secured storage space

I've rented storage units a few times in the past. I usually go with the ones that are well known like Public Storage or Extra Space Storage. I have to say, I've never heard of Trojan Storage and only went with them simply because of their pricing. It was the most budget friendly of all the other storage places. I know that's taking a risk, but I needed a storage unit that wouldn't break the bank. I was impressed. Most secured storage space I've been to. They have cameras indoor and outdoor of their facilities. The code to go in is required for even the entrance to the building, not just the through the gate. Plus they use a different lock for their units. I have the disk locks and they use the cylinder locks which I've never used, so I had to buy one. I would recommend this place for sure.

Recommended: Yes

Very clean facility

Customer service is great and helpful. The location is safe and very clean.

Recommended: Yes

I needed a storage space and only had a few hours to find a spot.

I needed to find a storage unit and only had a and only had a few hours to do so.. I called Trojan storage and Trojan storage and within minutes I had a store I had a storage space reserved it's reserved. After I reserve the unit I picked up a load of things that needed to be moved into storage and went to Trojan storage and within 20 minutes, I had my unit and I was moving my stuff in. The staff was very helpful and the place was extremely clean and they have great gate hours.

Recommended: Yes

Great service!

Great service! Couldn’t have asked for a better moving experience.

Recommended: Yes

Sparkling clean facility!

I'd never used or needed a storage place in the past, but I just sold my place and it will be a couple of months before I move to my eventual destination. So, I didn't know what to expect with regard to price or experience. An influencing factor with my choice of place was that, among my home furniture, I had several antiques that are owned by my sister. She'd bought and prized these pieces, but didn't have anywhere in her own home to keep them. So, I was able to enjoy them in my place...but now that I'm moving out, she wanted them stored in a climate-controlled unit. This place offered that feature as well as a great intro rate for 3 months. Added bonus was that the inside is shiny and impeccably clean. It's a little unnerving how MANY storage lockers were just on that floor, alone! The gentleman at the desk was very nice and helpful, but he told me that he was short-staffed (2 people calling in sick). As a result, it took me hours of calling to get him on the phone for some follow-up questions. Bad luck on my part...but it still made the experience a little stressful.

Recommended: Yes

great service, clean and efficient

great service, clean and efficient

Recommended: Yes

Small and convenient storage facility

Very clean and easy access to all the units

Recommended: Yes

Easy and convenient

Good customer service, clean, and very easy to get into your unit. The price is average— meaning it is not cheap.

Recommended: Yes

Super clean organized and fast friendly service

Hella easy experience recomend this place to everyone I know

Recommended: Yes

Pricey

It’s very expensive. It’s hard to move in with using an elevator.

Recommended: Yes

Great value and very clean

Good value for the Bay especially if you get a move in special. Many new or never used units. Note, access to move in is not 24/7. This did cause issues but understand it can help with security. Also, you will be charged to buy a cylinder lock unless you already have one. It was like 15 or 20 bucks. 22 one time admin fee as well.

Recommended: Yes

Secure storage units not fully secure

I recently rented a 10x10 ground floor unit from here. I didn’t realize it until after I had unloaded all of my stuff into my unit that the ceiling of my unit had no ceiling. It is completely open and not secure. There is a small storage unit located directly above my unit that allows full access to the above space over my storage unit. In fact, every 10x10 ground floor unit has the same defect, which is open for anyone using the facilities push ladder to remove items from the 10x10 ground floor units by just climbing on top of the smaller storage units and reaching into the ground floor units and taking whatever they want.

Recommended: No

Staff patient and helpful.

This was a very difficult tine and the staff wirked wonderfully with what we needed. Thank you.

Recommended: Yes

Modern, Clean, Secure

Prior to selecting Trojan Storage, I had visited several other facilities. I found Trojan Storage to be modern, clean and secure. I felt confidence that my belongings would be well protected.

Recommended: Yes

Dont stay late

The gate locking you in after 9 pm kind of sucks ..can understand not going in after that hour but having my car stuck and having to call a cab sucks ..

Recommended: Yes

New, friendly and helpful!

Just moved in, Trojan Storage is new, and the front desk was very helpful and friendly. The whole process to get a unit was simple online, and I only had to sign a paper and pick up a lock at the front desk to get started

Recommended: Yes

I am very satisfied with Trojan Storage.

John has been very helpful to get me familiar with the facility. Setting up account and facility access were easy and smooth. System control is all online, and it is very convenient.

Recommended: Yes

This place is amazing

Staff is very friendly..rates are great

Recommended: Yes

Wonderful

I just likeeverything about it

Recommended: Yes

Everything is just too good to be true.

Especially the customer service.

Recommended: Yes

Great place and value

John was very professional and helpful

Recommended: Yes

Good experience, nice people, clean facility, highly recommend...

New facility, good intro prices and easy access just wish prices after the intro period were lower...

Recommended: Yes

Sew Superb you'll be Suped !

This place is so amazing and the more I think about what I will spend my Amazon money on the more amazing it gets !

Recommended: Yes

Really great place to store anything.

Really great place to store anything. Great people. On the phone or in person. New and very clean. Great security.

Recommended: Yes

Friendly and easy going

Everything went nice and smooth. No delay and the information provided was simple and crisp. Thanks!

Recommended: Yes