Public Storage - San Leandro - 2011 Marina Blvd

smooth

Easy move made reservations and paid on line, they sent me code for the gate, we unloaded and left.

Recommended: Yes

The Most Pleasant Experience

Experience 100%тАж..Thanks To Evelyn And Gina They Where Both So Nice And Patient Professional When Helping Me With My Many Question Thanks You LadyтАЩs God Bless You Both ЁЯШК

Recommended: Yes

Quick, smooth, timely

Registering at the facility was simple. Nora was professional - helpful and friendly. She took me to the unit which was clean and ample for my needs. Facility in general was well kept. She demonstrated opening and closing up the unit, reviewed the facility rules on our way back. We moved things in on Sunday, had no trouble with access or unlocking/locking the unit. I had not needed a storage space in quite a few years. The whole process was quick, smooth, and timely.

Recommended: Yes

Great unit

Happy with my unit that I signed up for! Should be a nice future with the unit

Recommended: Yes

Customer service beyond exceeded my expectations!

Evelyn was amazing with getting me setup with my storage unit quicker than I expected.

Recommended: Yes

Evelyn was so professional & helpful

Evelyn was so professional & helpful. She was knowledgeable & made me feel like my belongings were going to be safe. Thank younfor choosing such a capable site manager.

Recommended: Yes

Great service

Evelyn was friendly, courteous and had a great attitude. She was very helpful both on the phone and in person. She always has a smile on her face.

Recommended: Yes

Staff at this Public Storage are always...

Staff at this Public Storage are always friendly, informative and keep the facility very clean; this extends to the rest room. Thanks so much for your service.

Recommended: Yes

Evelyn was awesome

Evelyn was awesome. She was friendly, knowledgeable, and went out of her way to make sure i had my storage needs taken care of.

Recommended: Yes

I booked my unit close to closing but still got a call from Evelyn 10 minutes later confirming my move in the next day. She was very helpful and friendly when I met her the next morning. The place was clean and well kept. She showed me around and to my unit. She helped me figure out which package of boxes would best fit my needs. I got a call a couple days later asking about my experience it had been great so far. I moved out a week later and Evelyn came by to say hello and assist me with closing out. It was fast and easy.

Recommended: Yes

Evelyn was a amazing! Very kind, responsive and gave us top quality service! Thank you Evelyn for all your help :)

Recommended: Yes

Evelyn is awesome she had no problem showing me the units and is very prof.great manager and the complex is very clean and well kept.Easy no trouble check in.will recommend to anyone looking for storage.

Recommended: Yes

Evelyn's the best it makes losing $360 a month almost a pleasure. She is very diligent and has always been very cooperative and helpful the company should be very proud of how she represents public storage. It sounds strange however I miss her. Great service and attention to detail.

Recommended: Yes

I called around to different units but I've used public storage on Marina blvd before and yes Evelyn is still there I must say I was very pleased with Evelyn the last time I used her public storage.. Evelyn is such a wonderful, professional, kind,very patience lady. I'm so glade she was still there and I will recommend my family and friends to her.. thanks for such a beautiful person in and out.. Thank You Evelyn Sandra G.

Recommended: Yes

Over Priced!!

Other than the cost being too high, everything else is excellent. Other storage facilities were just as nice, but significantly lower in price.You got me with the $1.00 move in fee though!! Great Promotional Marketing move!! ;-) However, I plan on moving to a less expensive facility after I down size some of my shhhtuff!! But we all know how that goes, huh...? Lol

Recommended: Yes

Dirty Toilet, Jacked up Rates & Slow Response Time

I greatly appreciate the wonderful women that work the counter at this location. They are gems who did their best, but I really didn't appreciate three issues that management should immediately address: 1) 8-13% annual rate increase. This is ridiculous. I was a loyal customer fpor almost 3 years starting with one unit and 1 parking space. By the end I had 2 units and 3 parking spaces, I would have hoped that loyalty would be rewarded, but no, you guys jacked the rates up way too high each year. 2) The toilet was shut down for months "waiting for a part" and then when it finally did reopen it was frequently not functioning correctly. Looks like you guys are cutting corners. 3) It took forever to get anything corrected. The light switch for our unit was replaced only to have it not work for several weeks. Only after repeated phone calls and stopping in the office did they finally repair it.

Recommended: Yes