Adam & Heather Hill
Sep 04, 2024
Actually treated like humans
I've said it before and I will say it again CubeSmart has been the best storage experience in all of my storage experiences. Absolutely, hands down. I have probably rented a unit in all of the well-known national storage companies at one point or another and CubeSmart has ended up being the human out of all of them. The staff at CubeSmart is personable approachable understanding and operate under a "case-by-case" mentality, which for some reason I have required time and again in other facilities and at CubeSmart.
A special shout out and another "thank you" to our CubeSmart On-Site Rep. in Santa Ana, California, she is an outstanding employee and human in my opinion.
Recommended: Yes
Michael Soubirous
Jul 05, 2024
Great price - outstanding service!
The representative at the facility was extremely polite, professional and helpful. The facility was clean and neat. Good pricing.
Recommended: Yes
Charles
Jun 19, 2024
Small storage space
Needed to relocate due to my current space rent had gone from $88 mo. To $207 mo.
Recommended: Yes
renter
Jun 15, 2024
cheap but not too clean
good for cheap but it is what you expect
Recommended: Yes
DB
Jan 21, 2024
Staff Are So Rude and Indifferent
Turned up to check in and take over my unit. The person at the desk was monosyllabic at best, indifferent, unhelpful and unpleasant. I can only imagine getting booked into jail would be a slightly more pleasant and positive experience. Absolutely awful. I don't think she said more than a handful of sentences. She said "do you want to see the unit" then heavy sigh. Silence the entire time going out to the unit and back. Then, signing for the contract she offered no helpful information, just shoved an ipad in my face and told me to sign. I had to prompt questions as I had no idea what my fees were, what I was signing, what the junk fees were for etc. Just awful, I will look for somewhere else to store my items. Also, you cannot access your unit outside of the hours 7am - 7pm.
Recommended: No
Kurt Wendt
Dec 14, 2023
Great overall customer service & look of front office & storage areas.
Was nicely greeted by woman at front desk, she was very pleasant - and was also willing to show me the unit I would be using - before I did the actual final sign-up for the unit. Front office was super clean, and she was quite efficient for the sign-up process. The only downside was some nasty stains within my storage unit - am wondering if something is leaking from unit next to mine!
Recommended: Yes
Ken Bell
Aug 13, 2023
Storage at a good price with great customer service.
Cube Smart in Santa Ana offered storage at a better price than comparable units although the facility is not as new or as nice. The customer service so far has been great and they have honored their commitments on pricing. As long as their rates remain lower I will continue to be a happy Cube Smart customer.
Recommended: Yes
Siricia
Oct 12, 2022
Stream lined process
I love the easy process of renting a storage . So much easier to get started online . And loading my stuff was fast. Love the facility.
Recommended: Yes
Frank
Aug 23, 2020
They are punctual
Theyare good there are affordable their place is clean easily accessed and it's gated and they keep their time frames from 7 to 7
Recommended: Yes
Klancy
Jul 30, 2020
Great customer service, clean
Great customer service, everything was explained very clearly! The unit was fairly priced and very clean.
Recommended: Yes
Ted Moore
Jul 13, 2020
excellent experience
Clean, easy & expert check in. Like that covid 1o issues taken seriously!
Recommended: Yes
Jennifer
Jun 29, 2020
Very easy move in
Loved the online move-in, gated, clean, perfect size unit for what I needed.
Recommended: Yes
卡牡桩
Jun 24, 2020
Friendly
The staff is really helpful they are very clear with all the questions you have for them. It is cheap compared to other storage units.
Recommended: Yes
Barry
Mar 21, 2020
Good price
Lowest rate in area. Customer service is very good as well.
Recommended: Yes
Ebony
Oct 07, 2019
Nice storage space
Very clean very affordable spaces and friendly staff
Recommended: Yes
Ryan
Aug 20, 2019
Much better than Public Storage company
Way better than the Public Storage company, I’m glad I switched.
Recommended: Yes
Diane
Aug 10, 2016
For us it is the perfect location, great staff!
Online reservations made it easy. Staff if super friendly, especially Laura. Hoping now that the prices don't go up ЁЯШЙ
Recommended: Yes
Diane
Aug 07, 2016
Just what we needed for kayaks, close by and clean.
Staff was fantastic, especially Laura. She was very helpful making sure we had the right space that met our needs. The place is clean and a great location. This saves space for us and allows us to get organized. We just hope they don't raise the rent now that we are moved in. We would recommend this location.
Recommended: Yes
Vu
Jun 11, 2016
I liked how quick and easy it was to do everything.
Great place, however I personally feel like it costs too much.
Recommended: Yes
Kim
May 27, 2016
Inexpensive and good size
The staff is friendly and took care of me. I would recommend this place to a friend.
Recommended: Yes
Matthew
May 29, 2015
Very friendly staff, great prices, fast and easy paperwork. Could have longer access hours.
Recommended: Yes
Ruth
May 07, 2015
Wonderful service!
They really searched to find me the very best unit. I am elderly and needed something close to the office.
Recommended: Yes
Kathleen
Aug 05, 2014
Wonderful place, wonderful staff!
Recommended: Yes
Derek
Jul 31, 2013
Fine so far
Recommended: Yes
