Public Storage - Santa Ana - 4501 W MacArthur Blvd

Best Customer Service!!

The Customer Service was outstanding/A. Susanna (front desk) was so helpful and she wentvtge extra mile even helped unloading some of my boxes.

Recommended: Yes

Good and easy, would like choice of all that are opened though

John, the manager was able to handle a last minute change that I had. Good service!

Recommended: Yes

Best rental experience of my trip so far

The best rental experience I’ve had so far on my move to this area. The man I worked with was very knowledgeable and treated me well through the entire experience. Very much would recommend this place to any of my friends.

Recommended: Yes

Great service & easy, contactless, move in.

Did everything online and dropped off the trailer the next day. Super easy and no problems at all.

Recommended: Yes

Great location, access and price

Great location, easy access and affordable price for storing an RV/vehicle. Glad I found it!

Recommended: Yes

Friendly and professional service

Friendly and professional service. Matthew went above and beyond to help with decision making and providing relatable information to help reassure. Clean facility.

Recommended: Yes

A place to store your stuff

Great experience with upfront honesty. The site is along the SA River and they have frequent break ins of the vehicles stored outdoors. They said they would be installing a better fencing system in the future... so we shall see.

Recommended: Yes

Outside Storage Spot

This was one of the most easiest encounters with the storage of my R.V.! The office people were friendly, professional, and knowledgeable which made the process so much quicker and easier! I would highly recommend Public Storage to anyone.

Recommended: Yes

Perfect location

Nice and clean place. The service is awesome

Recommended: Yes

Great Pricing to go inland a bit

Nice to be in a gated facility at such an affordable rate. Not the best area, but price matches that.

Recommended: Yes

I was in the market for a place to...

I was in the market for a place to safely keep our 22 foot RV van. the 2 gentlemen who I came in contact with were very knowledgeable about their storage lot and they quickly agreed to show us around. We decided to store our RV there. The paperwork was quickly completed and we are happy with the overall transaction.

Recommended: Yes

Public storage is a great benefit to the community

Anwar and Mathew are great and I really appreciate the great customer service they provided to me when signing up! This public storage is a great situation and its a real benefit to the community.

Recommended: Yes

Not Happy

As far as storage is concerned I'm happy. However, I really don't like the way your monthly rate starts out at a reasonable cost then slowly increases to an unreasonable rate. I discovered the only way to get around this is to shop your internet prices and change units, that's inconvenient. I had a 10x10 unit years ago that crept up to $200 so I moved to a 5x10 that crept up to $160 so I checked your web sight and found a 5x10 for $102. I took it and had to move, but, I have to tell you I felt taken advantage of. I am looking forward to the day I can move out of ps completely.

Recommended: Yes

Very good experience!

Very good experience!

Recommended: Yes

I have never had problems with this...

I have never had problems with this storage place they are always kind and helpful

Recommended: Yes

This place is the no

This place is the no. 1 place for putting our staffs, nice room, clean place, good security, good staffs!

Recommended: Yes

I have been at Public Storage on 4501 ...

I have been at Public Storage on 4501 W. MacArtuhur Blvd. Santa Ana CA. The manager, Clint made my transition from one unit to another an easy transition & not complicated. I first stored with this location June 2010 then from May 2014 till present.

Recommended: Yes

Excellent customer service and very sweet! Come see Marlin if you need a storage unit.

Recommended: Yes

never got my invoice

Ok place, friendly staff, Hidden charges keep adding... Elevator is horrible to deal with, also I cannot get out the gate from inside. I have to walk around, put the code in on the outside pad and wait for the gate to open, walk back to my car, hope the gate is not closing and then I can leave, sometimes i've had to do this process twice. I am also set up to receive invoice notification on my email so that I can make my payments accordingly. instead I got a call at my work stating to pay my bill or else! THANKS FOR NOT NOTIFYING ME!!

Recommended: Yes

Use this place when traveling to leave my truck good people clint very helpful

Recommended: Yes

Anwar was extremely helpful and sweet. He helped me brainstorm different options for my needs. He turned a potentially stressfull situation into a positive experience. Also got 1st month for $1 with the daily promotion!!! Thank you

Recommended: Yes

I have used Public Storage for quite some time now. I lost my unit keys for the first time and Anwar expeditiously submitted my request regarding my lock situation and also followed up. Julie the area manager came out to this location to remedy my lock situation. I didn't get charged extra for the physical work done to remove my lock. Both were very nice, professional and pleasant to deal with.

Recommended: Yes

Happy customer

I like the location of this facility. Manager is very helpful. And I really like my parking space

Recommended: Yes

Great service.

Quick service, very friendly..

Recommended: Yes

Come to them!

Great customer service, cheap storage even with the extra fees, and a safe and reliable location

Recommended: Yes

Excellent

Angie was great! Called immediately to set up an appt. The facility is safe and clean and we are very happy there!

Recommended: Yes

Whats good, excellent or needs training...

Safety, qual good. Cust svc via Anwar, Kurtis excellent!! All others back of the bus...

Recommended: Yes

Service from the front desk was very good.

The front desk was very nice and helpful, took time to go over all the details. The price was a little more than I had planned, but its just tempory. So all is good.

Recommended: Yes