Public Storage - Santa Clara - 881 Duane Ave

very hopeful people who l set up reservations.

The lady who set up the reservation to sparrow was amazingly hopeful and patient. I had to switch back-and-forth multiple times and put her on hold because of work and she was just as friendly impatient as ever. Including the manager of the complex was helpful even after hours they set everything up I didn’t need to meet anybody. I have the gate code and the lock and the keys ready to go. I would recommend them in this place to anyone.

Recommended: Yes

Good place

The unit was clean and space as described. The manager Mike was very helpful and guided us through the process.

Recommended: Yes

Usual storage with no electricity

There is no electricity and our neighbors got their catalytic converter stolen from their tv in the parking lot (cameras weren’t working) but otherwise fine storage

Recommended: Yes

Easy process

Everything was contactless and easy! Just like the instructions.

Recommended: Yes

Excellent customer service

Excellent customer service. Shirley helped me and she was so kind and friendly.

Recommended: Yes

I made the reservation online for my second unit, And quoted a price that was not what I had to pay.

I made the reservation online for my Second storage unit. The quote online for this second unit was $1 for storage plus $24 admin fee for the first month. $135 per month there after, on a month by month basis. When I arrived at the office, to complete the paperwork, I was told that the $1 for first month did not apply to me because I was already a customer. This is not the way to treat a well established customer of 13 years. Especially since my current unit rate increases $25 per month on my annual anniversary. Also, I disagree about the admin fee when I did the paperwork on my computer before I went to the office. Richard Ingles.

Recommended: No

Great customer service. Helped me find my storage needs in no time. Christian helped me out a lot.

Recommended: Yes

The staff is always great at this facility. Breann has been very kind and helpful throughout our moving process I will be recommending all my family and friends here for their storage needs in the future. You guys rock!!!

Recommended: Yes

The best service in town!

Recommended: Yes

Good, but............

I like the facility, but there's no light in the unit which makes organizing my unit very difficult.

Recommended: Yes

Suvie was great, She helped me with a nice space and let me try to fit my items in before renting. I highly recommend this location.

Recommended: Yes

I was having a bad day and I was a bit cranky because of the weather and headache. I was storage hopping to figure out what I needed and the rates. I've had bad experience from the past so I was hesitant. As soon as I came in, I was greeted by a warm vibe and welcoming smile. Jediah was a great help, making sure I understood what information was shared between us. She was not only informative in a professional level but I also felt appreciated as a customer. Service was amazing and will recommend family and friends thanks to Jediah! Great job, Public Storage!

Recommended: Yes

Gets the job done.

Service was wonderful, location is pretty run down. There are holes in my unit and the surrounding security fence is not that great. Bathroom is disgusting. BUT it gets the job done.

Recommended: Yes

So far great experience

The initial registration and set up was a breeze. I first went to another location and the person behind the desk asked my needs, then referred me to a better location with the space that I required for a better price.Very helpful and friendly staff.

Recommended: Yes