Koa
Sep 16, 2024
Staff Were Amazing
Rosie and I believe, Eric, were outstanding help. They answered all of our questions, help us get a unit quickly, and were the friendliest of people. Highly recommend.
Recommended: Yes
Rick Stewart
May 24, 2024
Great price
Though not the cleanest of places, the price is the lowest that I have found. Not only that, it is in the same town in which I reside, making it more convenient for me.
Recommended: Yes
cale lorenz
May 22, 2024
review
Customer service was excellent. Was easy n quick would rent from them again n definitely recommend
Sincerely cale lorenz
Recommended: Yes
Les
Jan 31, 2024
Location and price with very helpful employees
Rosie and Heather are professionals, answering all my questions and showing me all the units I inquired about. For me, everything went very smoothly and is in my desired location.
The only negative for me is the access hours.
Recommended: Yes
Craig Manchester
Dec 08, 2023
Everything was great
Move in was easy. All storages are drive up.
Recommended: Yes
Anthony Ferrante
Jul 20, 2023
Good Value
Very professional and friendly staff. Nice facility with all drive-up units.
Only downside is thay there is NO access after 6pm weekdays and 4pm on weekends.
Recommended: Yes
Laurie carr
Jun 13, 2023
Just stuff
They were very friendly and knowledgeable. All of the people were helpful and not pushy. They gave me time to check out other facilities while holding my unit for 48 hrs. They were in my opinion good honest people and that is why I chose them
Recommended: Yes
Albert Cruz
May 02, 2023
great service
Staff was very courteous helpful explained contract very thoroughly great experience tnx
Recommended: Yes
Keith McNamee
Nov 28, 2022
Needed extra storage and they were great
Team is very helpful and got things set up quickly.
Recommended: Yes
Nan Vogl
Sep 11, 2022
Outstanding Customer Service
Renee went out of her way to assure my satisfaction as a new customer. Everything was clean and welcoming.
Recommended: Yes
Tim Sullivan
Aug 14, 2022
Convenient and secure
Nice units with high ceilings only down side its beside an area that creates dust.
Recommended: Yes
Josh
Jul 22, 2022
Great place
Good storage unit and close to my house
Recommended: Yes
Khat Baker
Jan 05, 2022
Clean and Safe
I've never had any problems with this place. I wish their hours were longer, especially during the weekend.
Recommended: Yes
Thomas Gill
Dec 25, 2021
Great value and customer service!
Largest unit for the price. Friendly and helpful service and clean and safe facility.
Recommended: Yes
Brendan
Dec 12, 2021
Super Duper service
Renee was the best. Super helpful & very kind.
Recommended: Yes
Enrique Chavez III
Sep 22, 2021
Hassle free and friendly service
Renee was very helpful, welcoming and efficient. The move in process was done swiftly and accurately. She was personable and I believed she genuinely cared for my situation. I recommend them to anyone needing a secured and clean storage facility with easy payment plan options.
Recommended: Yes
Kevin Duffie
Sep 12, 2021
Price is right
It would seem there are two different types of units here. Possibly hermetically sealed units as well as units who's doors doing open but do not completely seal the units as there is a space, in between the door and the outside wall, you can put your finger through. The inside was clean enough but the interior walls are partial board that are shedding tiny brown particles on the everything inside the unit. This could compromised any electronics the particles will fall into electrical products, m through the products vents and gather inside the item and short them out, once plugged in and turned on. Cover your electronics so this does not happen. With the door like it ism I am afraid rain will get into the unit as well and this could be a potential disaster. we will just have to adjust by sealing the door somehow.
Recommended: Yes
delena ingerson
Jul 25, 2021
Awesome Staff
Very clean facility and helpful staff.
Recommended: Yes
R.J. Frost
Jul 21, 2021
Convenient and inexpensive
Looking for a simple storage unit in Santa Rosa and I found this place. The price was $60 less than the competition. The only down side is that the gate hours are limited, but I'm not using it for day to day business so it's not a big deal. The manager was great to deal with as well.
Recommended: Yes
Javier
Jul 17, 2021
周慮歳
Very good service thank you!!!!
Recommended: Yes
Tammy Horton
Jul 17, 2021
Fast, friendly and efficient.
I moved in within the hour of making my reservation. Unit was clean, safe and easily accessible. The price was low and reasonable. Would definitely recommend!
Recommended: Yes
Thurman Johnson
Feb 21, 2021
Clean facility, very secure, staff very professional and helpful
Great unit, just what I was looking for and best price in town. Staff is great, the place is clean and secure.
Recommended: Yes
Lucas young
Jan 04, 2021
Moved in on sunday jan 3 good experience
Great spot great price. Fit our needs perfectly thank you
Recommended: Yes
Athi
Dec 27, 2020
All is clean affordable and satisfying, great customer service.
As soon as my rent is adjusted for promotion, I will say 4star all the way.
Recommended: Yes
Christina
May 22, 2020
Great storage facility!
Clean unit, courteous staff. Great price!
Recommended: Yes
Heather
May 12, 2020
Great Pricing & great access
My only issue is the hours the facility is open. They should be open at 6--7a. 9:30 on a weekday is way too late.
Recommended: Yes
Benjamin
Apr 16, 2020
Place is really clean people are helpful
Units were really clean the staff is really helpful payment was easy
Recommended: Yes
Cari
Mar 03, 2020
Friendly people and great prices!
Friendly people , a large variety of sizes and great prices
Recommended: Yes
Michael
Feb 26, 2020
Minor issue staff made right immediately
Reserved a unit that was unavailable due to computer clerical error. Staff were incredibly professional and took care of it right away and upgraded me.
Recommended: Yes
Emma
Feb 01, 2020
Not impressed...
Tried to come same day I had reserved unit, it was admittedly close to closing (quarter til) lady was rude and told me to come back the next day. I was having a horrible day already and the unhelpfulness really just put me off. Place looked pretty ghetto anyway. Overall unimpressed and felt unwelcome. Probably won't try to go back. Overpriced for not even a nice facility anyway so I guess I got off lucky. Maybe other people have had a better experience but I just wasnt happy with mine.
Recommended: No
Harmony
Jan 30, 2020
Chill
This is a good place to store whatever household things you got
Recommended: Yes
Alexis
Jan 29, 2020
The only thing I have a downgraded for
I shouldn’t have to call to have someone to move there truck so I can get into my locker.
Recommended: Yes
Miana
Jan 11, 2020
the storage unit is definitely a place i recommend to people.
The people that work there are very nice. the spaces, and prices are pretty great but the storage units are a little to expensive but great because they are cheaper then anyone else in Sonoma County.
Recommended: Yes
Zachary
Dec 31, 2019
Best service
Excellent. Couldn’t be happier
Recommended: Yes
Laurie
Dec 20, 2019
Impressed with the place
Very friendly and helpful employees.
Recommended: Yes
Kaitlin
Dec 17, 2019
Great prices come with exceptional staff
The people working at this facility are knowledgeable, helpful, and friendly. They really go above and beyond... and I couldn’t beat the price ANYWHERE in the Bay Area!
Recommended: Yes
R.A. Quiroz
Nov 20, 2019
Very helpful and up front about what to expect.
When I checked in the price was explained and the payment schedule was up front no supersizes and I was very happy with the person who checked me in, don't remember her name but told me what to expect and what was expected of me. I liked that.
Recommended: Yes
DAVID
Oct 15, 2019
Hours are inconvenient
The person working was friendly and helpful
And he warned me about the hours not matching with the website but it was too late to change my plans.
Recommended: Yes
veronica
Sep 10, 2019
Great place
Great csr, will recommend to friends
Recommended: Yes
Harmony
Sep 08, 2019
Knowledgeable friendly staff, good price
A very nice facility with a very accommodating, friendly staff. Seems safe, secure and clean
Recommended: Yes
Tasha
Aug 22, 2019
Great customer service
Great customer service and nice people. Happy so far with everything
Recommended: Yes
Cheryl
Aug 22, 2019
Steve and Trish, friendly, knowledgeable team
Talked with Steve on the phone. When we came in met Trish busy weed-whacking. Steve was friendly both on the phone and in person. They seemed to work as a team when Trish was back in the office. She had checked the unit we were renting and left the door up making it easier to find. Good team - friendly, knowledgeable team.
Recommended: Yes
Terra
Aug 17, 2019
This is a clean, accommodating storage facility
The storage unit was clean, very reasonably priced, and the office staff was very helpful and accommodating. I highly recommend this storage facility for anyone’s moving and storing needs.
Recommended: Yes
慄慮
Aug 05, 2019
Great people; great experience!
You have some great people at this facility. They made us welcome and explained their process completely. We left fully convinced our stuff was safe and in good hands!
Thank you for your kindness!
Recommended: Yes
Janice
Jun 18, 2019
good service
good service
I do not have 30 characters
Recommended: Yes
Cindy
Jun 08, 2019
Will see just moved in
After im there a couple of months ill have an answer
Recommended: Yes
Brittney
May 06, 2019
Price is right
Price is Right, but definitely in a rough part of town. They are upgrading security system so hopefully everything works out!
Recommended: Yes
Maurice
May 06, 2019
Great and affordable
Prompt and friendly service. Unit was clean and exactly what I wanted.
Recommended: Yes
BRANDY
Apr 26, 2019
Awesome Staff
Patricia the manager was amazing.. She helped me figure out which unit would work the best, showed me around and looked at units, and quickly processed my rental..
GREAT STAFF
Recommended: Yes
Amberlynn
Apr 24, 2019
Good enough
They are under staffed but place is clean and staff are nice
Recommended: Yes
BRANDY
Apr 24, 2019
Awesome customer service
Patrica the Manager is awesome-- She showed me several units - until we figured out which would work for my needs.
Recommended: Yes
Thomas Ansbach
Apr 21, 2019
Affordable Accessible Conveniently located
Friendly knowledgeable staff, great price
Recommended: Yes
Robert Yocom
Mar 15, 2019
Unit has wall issues (particle board ?)
Mgr is awesome and straightforward.
Some of the units outside roll up doors are falling off, majorly dented it’s not a good look to show off secure safe business.
Recommended: No
Mary
Mar 06, 2019
Friendly and accessible
Friendly staff, clean units. Easy access.
Recommended: Yes
Gerri
Mar 02, 2019
Jus trynna get by
Hopefully i win a gof card soon
Recommended: Yes
Jeanne
Feb 19, 2019
Best price I found for this size space!
The orice was very good compared to other storage facilities. My unit is a good size. and easy to get to. The person I worked with, Kayli, couldn't have been nicer or more knowledgeable. She was very personable and friendly. I enjoyed working with her very much.
Recommended: Yes
Joseph
Feb 18, 2019
In progress
Slowly getting better.
Recommended: Yes
Wayne
Feb 10, 2019
Smooth transaction.
Priced right, Size was right. Office help was super.
Recommended: Yes
Jonathan
Nov 14, 2018
Good customer service, facility needed sweeping
I reserved a unit online and the reservation went smoothly the day I arrived. I was greeted at the front desk and I had access to my unit in less than 20 minutes. The unit was mostly clean but I found leaves, dirt and an old cigarette on the floor which I had to sweep out myself before I moved my stuff in. Overall my experience wasn't bad and I would recommend the facility
Recommended: Yes
Phillip
Nov 06, 2018
Perfect place to store all your needs.
Clean respectful and very accommodating. Best price in Santa Rosa trust me I looked around. Very happy with everything. If you're looking for a storage unit this is the place.
Recommended: Yes
Gregory
Oct 21, 2018
The best
Love the service. Polite. Courteous
Recommended: Yes
Heidi
Sep 25, 2018
All storage is too expensive in Sonoma county. Ben is great though!
Thank goodness for Sparefoot for putting a dent in the expense. And, thank you ExtraSpace for having the good sense to hire Ben.
Recommended: Yes
SHEILA
Sep 05, 2018
Shelly was awesome assistance there for me in crunch time of need!!!
Shelly made sure she and I were in connection, for my security. She sensed w her intuition my stress level. On move day I let her know we were leaving home to arrive. Her demeanor was both welcoming and professional. The office paperwork was smooth and she made sure I understood. With patience she slowly explained details knowing I was already overloaded. Made sure the gate code worked (however at the time of departure it didn’t!!! Was extremely lucky there was one more (kind) person there who let us out). So far I’m very pleased w my service, the cleanliness, and the ease in transition. Oh and right off the highway location helps! The only glitch (a very big one) was the gate code... Thank you.
Recommended: Yes
