CubeSmart Self Storage - Spring Valley - 9180 Jamacha Rd

Friendly

Move in was fast, manager used great customer service

Recommended: Yes

Visit

The customer service agent was extremely helpful and courteous

Recommended: Yes

Quick, easy, good experience

Quick and simple process to get all signed up and ready to put everything in the unit. They gave us a lock and the code to get in and we were good to go.

Recommended: Yes

Everything was amazing

No problems management is nice!

Recommended: Yes

Friendly, helpful staff

Great location, friendly service, good price --- just what I needed!

Recommended: Yes

Nice and very clean place

It was a pleasure to talk to the employee that help me with all of my questions she is very friendly and so helpful and they have different choices and not too expensive. I really recommend this place

Recommended: Yes

Ok but hard to get hold of someone.

The storage is ok and fairly priced but when I called I could never reach anyone and only got a recording that ask you to leave a message and they will get back to you but I did not receive a call back but only once out of 7 times I called

Recommended: Yes

No lights nor outlet provided at unit

The unit I am in is not climate-controlled, which is fine but because the unit is a storage it should have ample lighting. Lighting is provided outside of units in hallway but it is still not sufficient it still is not lit enough to reach to back of storage. There is also no outlet to plug a light of our own lighting. At night, there is not enough to feel safe to move stuff into storage or move things out. I felt uncomfortable because it was quite dark. I was in need of a dolly because I had some heavy things that I needed to move into my storage. They didn't have one. I was also referred by a third party to this storage and this third party said I would be provided a free truck to move my belongings in one trip. That was not the case. Management said there hasn't ever been a truck that customers could use. If I would have known before that I do not think I would have taken the unit because I was in dire need of a truck. But I took the unit because I was very tired from the move and I was alone and had to do this by myself. I was happy being able to get storage that same day. The units are for the most part clean but again, more ample lighting is needed - inside units and premises. Thank you

Recommended: Yes

I have been with them since 2017 what else can I say.

Overall nice customer service. I believe we had 1 problem, resolved with no problems as of yet. My Mom loved the way she could enter her unit from outdoors. She had units until she died in 2017 now I’m there. So they must be a okay establishment.

Recommended: Yes

This unit was exactly what I needed

I enjoyed the help of the concierge at the facility, they helped us get our trucks in, left the gate open while we were moving to accommodate the extra large trucks and made the whole process simple. Couldn't ask for better service.

Recommended: Yes

Friendly Staff

This is the best storage facility ever, and not because I got a $100 gift card to Amazon for writing this.

Recommended: Yes

can't beat it

clean place, friendly staff i highly recommended

Recommended: Yes

very good!

online reservation - excellent and payment excellent - customer service excellent

Recommended: Yes

Great secure facility.

Very clean and secure. Felt safe leaving my possessions there.

Recommended: Yes

Walls of unit are rotenning

I guess for the price the units wouldn't be so bad if the walls didn't feel that weak n rotenning. Plus, 2 big downs: The receptionist doesnt have good customer skills. I was trying the whole time to explain some things and she kept interrupting. Two, making the reservation was a mess! They reserved 2 units w different prices, didnt have my name, nor my email or ph num!

Recommended: No

Very Helpful

Informative Helpful and Courteous

Recommended: Yes

Very helpful

Quick and easy to get paperwork done and ready to move in

Recommended: Yes

Customer service is great

Happy with storage is located near my home

Recommended: Yes

friendly staff, safe and clean units

The price on my unit keeps raising otherwise pretty fair.

Recommended: Yes

Staff was very informative and provided excellent customer service!

My first impression is very good due to the friendly and helpful customer service that day. Thank you!

Recommended: Yes

Overall great deals

Price is good, units are very clean and easily accessible, sign up process was quick- Maybe 15 minutes tops, front desk woman was very sweet and helpful, helped me through the sign up process and gave me honest advice of what unit i would need and didn't try to pointlessly upsell me. The only complaint i have is that it's a bit farther away from my place than i would have liked it to be but that's not their fault ЁЯШК price makes it worth the trip

Recommended: Yes

Great overall service

Rated this on high base on great price super great customer service (you go Jae).

Recommended: Yes

Friendly, easy to move in. I got same-day service.

The girl behind the counter was really sweet and helpful. She set me up immediately. She was even nice enough to help a customer who arrived a few minutes before closing. Glad this location was available.

Recommended: Yes

The best Service !!!

Monica was amazing!!!! Never felt more comfortable and right at place. Super easy walked me through it all. I would never go somewhere else but stick to this location and SPECIALLY WITH MONICA ! Ask for her you will never regret it :)

Recommended: Yes

Neato

Perfect spot !!! Clean and neat

Recommended: Yes

First time customer

The on-site Manager was the best.

Recommended: Yes

good work

good work and pleasant service

Recommended: Yes

front office very helpful in answereing all questions that we had.

I would recommend this facility to anyone that thought they needed storage. Lee was very helpful and friendly. Made our moving very easy. Thank you

Recommended: Yes

潇摯

good service and support, thanks

Recommended: Yes

Very accommodating and friendly

spacious units, friendly staff, 10 outta 10.

Recommended: Yes

Friendly

Its clean everyone there is nice I love it there the staff makes you feel like your welcome there I will tell my friend's and family to come here

Recommended: Yes

The spaces are not the size as advertised.

A 5x10 is really a 4.5x9, a 7x10 is really a 6.25x9. The walls are very thin and flimsy, anyone could bust into one of these units. They should be more honest about what they are offering and pro-rate your space when it isn't the correct dimensions.

Recommended: No

Recommended: Yes

Very friendly

What a nice refreshing change to be treated so nicely and with respect.overall a great expierince

Recommended: Yes

Friendly atmosphere and easy access.

So far , good! Keep it up!

Recommended: Yes

Great customer service. Easy and quick process signing up

Recommended: Yes

Great customer service

We got in and out without a long wait.

Recommended: Yes

Wow Factor

Monica was working and what a smile you get when you walk in. She know what she is doing and had us out the door in 8 min.This place is very clean and first months rent is FREE. This is the best place in San Diego for storage.

Recommended: Yes

Great price

Great priced storage facility.

Recommended: Yes

Outstanding overall and very professional customer service.

Recommended: Yes

Fast and Easy!

We needed a small storage unit rather quickly and CubeSmart Self Storage (0286) came through for us. We especially like that the Units are accessible till 10pm, that made a huge issue for us quite simple. The price & location were perfect and the facility was very very clean, compared to some of the other places we looked at earlier in the week. We really appreciate the staff and how easy they made it for us. Thank you so much and we look forward to doing business with you in the future.

Recommended: Yes

THANK YOU

Recommended: Yes

The manager went out of his way to help me when I arrived at his lunch time.

Recommended: Yes

very secure, nice people vey professional a bit pricey.

Over all is alright I would recommend to my family and friends. Price wise is a bit expensive, like the promotions at the beginning when I first got here. People working here are very professional and courteous.

Recommended: Yes

Helpful and courteous staff

Very fast and friendly service,they made it very easy.

Recommended: Yes

Quick and easy, for a great value

Recommended: Yes

Customer service was Great ..

Customer service was great .. She was great and friendly! Storage unit is easy to access . I recomended someone who also rented a storage unit there!

Recommended: Yes

Customer service was very personable, and helpful. Gave me a great deal on my first month that I didn't een know about. Love that they stay open later than most storage facilities!

Recommended: Yes

Overall experience was great, staff was friendly and helpful. I will recommend this to friends and family.

Recommended: Yes

Much appreciated

Very quick and reliable. The customer service was amazing, very friendly and both reps made me feel comfortable about storing my stuff inside their storage units. I'd definitely recommend to others to use if ever in need of a storage unit.

Recommended: Yes

Fast and convenience. Glad I could move in on a Sunday. Lee, the manager was very nice and helpful. My experience was very nice. Thank you

Recommended: Yes

Good Storage Facility

Very helpful and courteous customer service. Good deal for the size of the storage room in comparison to what other storage facilities were charging. And trust me I did a great share of research to find a good priced storage place and landed here!

Recommended: Yes

Recommended: Yes

Recommended: Yes

It was ok person very helpful and friendly that took care of me.

Recommended: No

Great experience so far!

Recommended: Yes

Manager very nice, was easy to move in.

Recommended: No

Super friendly staff. Hardworking and helpful throughout the process of moving in.

Great experience. The storage was all ground level. No elevators or steps to negotiate. The biggest thing that stands out is the beautiful customer service I received. Outstanding!!

Recommended: Yes

Helpful and friendly service. The unit was dirty.

Recommended: Yes

Moving In was a breeze but a few minor issues to consider

The paperwork was easy, customer service was good, and the facility was clean and sufficient. First issue I noticed was multiple cameras were down for the security. Another issue for me is it is hard to get into my storage unit because of the units door. To open my door there is a hinge (where my bolt goes through to lock the door). Even a nob drilled into the door would make me happier. I almost hurt my fingers a couple times trying to open my door. So far though I have been here for over 10 days and it is sufficient enough for me in the short term.

Recommended: Yes

The facility was neat and clean. The employees were courteous and helpful. I would recommend this facility to anyone.

Recommended: Yes

Recommended: Yes

I just needed a little space to alleviate crowding in my house. The space was roomy especially in terms of floor space, and priced very reasonably.

Recommended: Yes

Facility great - Management needs work

Basically a good experience. Online service was great. The day I went to do paperwork, the young lady in the office was very nice and helpful. I was a little surprised by the insurance charge as it’s not listed on the web site, I went ahead with the rental as it’s still a good price. We went an looked at the space and I told her I didn’t think everything would fit but could we go ahead and get it and then change if need be. Answer was yes. No on to move in day, we get there and sure enough to small, the nice young lady was gone and in her place was a smarty pants young man. He made sure that we knew we were inconvenient for him and cutting into his lunch. Also did his best to make sure I felt like an idiot because I got a space to small. I would recommend the facility to friends, but tell them if this young man is there come back on another day.

Recommended: Yes

Recommended: Yes

Nice facility. Hope to have a good experience. So far I am very pleased. EASY TO FIND.. NOT TO BUSY.

Recommended: Yes

Recommended: Yes