SecureSpace Self Storage Spring Valley

Great Facility

The place is very and well maintained. The staff is very nice and helpful. Easy access to the storage units. Great experience. Violet

Recommended: Yes

predatory fees and terrible communication

got a reduced intro rate, planned to move out asap before half price runs out. They pro-rated from 1st of month so only got 50% off 45 days. The phone # changed and was not updated online so they were messaging me about an issue and leaving old # also in e-mail. Had to physically go there during office hours and they were like nevermind about the issue. Then a rat ate cellophane in unit and when I was moving out the crumbs got scattered. No broom in building, and only one for the entire facility you have to ask for. They charged me $40 and wanted to charge $100 which is insanity. Also they do not refund any remaining balance. I asked for a broom at the end and the guy didn't even bring it. Screw this place.

Recommended: No

Fraud!!!!!

I found this place online and saw a discount if I reserved the price online. I did so, seeing that the discount applied for a 2-3 month period. When I showed up, the guy at the counter pulled up my reserved price and then shocked me by telling me I had to pay for the 2-3 months all at once. When I told him that sounds off, as other competitors go month to month, he said "Well, we know some people only want to rent for a month, so we make them pay for all of the discounted months, so they don't take off after one." That's foolish! But it gets worse. Because of this bait and switch nonsense I had to hear, when thinking I was getting a great bargain, I went to their competitor around the corner, who doesn't play such unprofessional games. A month later I get an email saying "You haven't paid your rent. You owe us (lots of money) for being late and for late fees. If you don't pay, your unit will be locked and all of your belongings will be sold..." It even showed a unit number. Well, I NEVER SIGNED UP for this place. All I did was "reserve" a price for a discounted bargain of 2-3 months at a lower price. I never signed a contract, never gave my credit card or anything. I replied to this email and explained the above and demanded my name be removed, as I have never once even been passed the front door of the office; never even going through their gate to the storage areas. I got another email "THREAT" from the location manager, once again telling me that I owed several months of payments and late fees and that my unit was going to be locked and I couldn't get my stuff out. I NEVER STORED MY STUFF HERE, NEVER SIGNED AN AGREEMENT, NEVER GAVE MY CARD INFO. I never set foot in the gate! This is fraud! And when I pointed all of this out to the manager in a reply, he didn't apologize, but say "You don't owe anything, it's taken care of." FIRE THE MANAGER AND PERSON WHO ATTACHED A UNIT TO MY NAME without my signature or agreement to rent on any paper work! Liars

Recommended: No

Great place!

Great customer service, great location, and great price! Haven’t been using it for long, but I’m already satisfied with my unit. It’s easy to get in and out, it was clean upon purchase, and the high security throughout the place is a plus.

Recommended: Yes

Great

The service is great. Everything is well taken care of and clean. The hours are very flexible. The management is very attentive to their clients needs. Thank you

Recommended: Yes

First class facility with wonderful staff.

Very nice facility, with a wide range of units to suit every need. The availability of four wheel carts to aid in the access the inside units is a definite plus.

Recommended: Yes

Great and convenient location

Great and friendly employees and very helpful

Recommended: Yes

Experience with Storage in Spring Valley

They have an amazing facility. They have a clean space and I would use them for my business in the future when needed again. Take Care secure space, ya'll are wonderful. Thank you.

Recommended: Yes

Absolutely I would recommend the place for my friend and family

Very beautiful customer service very friendly. Brian is the best the facility is very nice and clean and secure. I’m very happy with you guys. The only thing is the price you guys keep going up with us. I’ve been with you guys for three years you should just raise the prices with than you attend, thank you

Recommended: Yes

Everything was just great.

I'm terrible with names but the gentleman working could not have been any nicer not any more helpful! He's a gem.

Recommended: Yes

It was a good experience

It was the easiest & friendliest experience with a storage unit I have ever had ЁЯСНЁЯСНЁЯШБЁЯШБЁЯШБ

Recommended: Yes

Felt very welcoming and secure.

Clean and safe, staff was friendly and helpful.

Recommended: Yes

I needed short term climate controlled storage in a hurry.

These guys were great. The unit was cleaner than most homes.

Recommended: Yes

Great place

Very clean & great customer service

Recommended: Yes

Great place, climate controlled. Very courteous, helpful staff.

As you walk toward your space the lights come on and I didn't need a flashlight once there. The cart that is almost always there for carrying heavy objects right by the door as you go in. I get a little nervous about my monthly bills but I can't find a better, safer place to store some of the items that I don't need with me at all times. I will eventually move into a place where all my stuff will be just outside in a garage but until that time comes I'm very happy with the hours during which I can get at my stuff from 6am until 10pm which is much better than the last storage unit I had and way more secure as well Thanks !

Recommended: Yes

Good size storage unit

Currently renting a 10x15 unit from this location. The staff are friendly and the rental process was relatively quick and easy. My only complaint would be that the pricing is a tad high. Other than that, it has been a nice experience so far.

Recommended: Yes

Staff is awesome!

Very clean and safe. Staff are very easy to work with.

Recommended: Yes

Clean & Friendly Staff!

The storage facility is clean and the staff is friendly and accommodating.

Recommended: Yes

Love it

Beautiful facility. Extremely clean and the office staff was very helpful explaining everything and getting me set up. I felt very safe leaving my belongings here.

Recommended: Yes

I badly needed a spot to store a 25' truck.

I called around to near by storage places and no one had room for a 25' truck except for the Spring Valley SecureSpace. As I only needed a space for a month and a half, got a great deal as they give one month free rent. Am I a happy camper? You bet I am.

Recommended: Yes

Awesome staff and very friendly!

I spoke to Miguel, who is the manager, and he was really helpful and super nice. He was very upfront about the unit and I saw how clean the facility and units were and I was really impressed. I highly recommend this place. Awesome customer service!!!!

Recommended: Yes

Fast and efficient. Easy to move into!

Staff was helpful and approachable. Even took the time to install my lock and show me how it works! Fast and efficient. Easy to move in.

Recommended: Yes

Very helpful

Agent Brian was very helpful Paperwork and billing

Recommended: Yes

Temperature controlled inside the building.

Nicer temperature inside. They keep it at 77 degrees.

Recommended: Yes

CLEAN AWSOME LAYOUT BEST PRICE

Wow just Wow! IM AMASSED!One of the nicest cleanest storage spots Ive ever seen or rented. Nice staff and roomy layout.No dust or oders no bugs or rodants No complaints.Hands down these guys are #1 they set the bar! 5 STARS!

Recommended: Yes

Very easy process

Keys where ready for me in unit, able to register online

Recommended: Yes

Easy process

Easy process, haven’t rented a storage in awhile, be good to explain how it works to get in and out with code...

Recommended: Yes

Overall, great experience!

The guys in the front desk were really helpful, they showed us how to install the unique lock and where exactly the storage unit was. He even showed us tips and tricks to lock it if it were to get stuck.

Recommended: Yes

Great deal

Great price great facility friendly staff

Recommended: Yes

friendly and secure

very pleased with location price and access and I feel that my items are safe

Recommended: Yes

Happy customer!

I am beyond stoked with the customer service and just the overall friendly and efficient atmosphere. Thank you for all of your hard work and I look forward to continuing my stay with you guys!

Recommended: Yes

easily accessible

clean and friendly easily accessible

Recommended: Yes

Very friendly and helpful staff.

I would highly recommend this place to my friends and family. Very helpful and friendly.

Recommended: Yes

Good Experience

Initial encounter with agent was very nice; excellent customer service presentation. Actual storage area clean.

Recommended: Yes

Very clean facility

This is the first time in over 10 years that I needed a storage unit, I arrived at SecureStorage to a new clean storage facility. I liked that everything was ground level and a metal building. The monthly cost of the unit in my price range and location is relatively close to my house.

Recommended: Yes

My Greatest Choice Ever!!!

This storage facility is awesome and the space is phenomenal. If I had to choose again SecureSpace self storage is by far the best choice I've made. I recommend to all my friends and family.

Recommended: Yes

Move in was easy and quick

Staff was helpful, unit clean, well kept property Very happy

Recommended: Yes

clean environment and I appreciate the air conditioned space !

Great place .Very helpful , clean environment and I appreciate the air conditioned space !

Recommended: Yes

Great place to rent

Very clean and very secure also the staff are very professional

Recommended: Yes

Great priced

I love how there prices are really low and it's very clean and very affordable

Recommended: Yes