Public Storage - Stockton - 3901 West Ln

Rate is just right for my budget рџ‘ЌрџЏЅ

Nice and clean and friendly service

Recommended: Yes

Manager friendly and professional

Clean and will maintained pleasant atmosphere

Recommended: Yes

It was great service.

It was great service. Checking in was extremely easy.

Recommended: Yes

Customer service.

initially on the first day I went to rent my storage, the girl who was helping me (won’t list her name because I don’t want her to get in trouble) but after she helped me right up and make my payments she asked me to do the survey I said yes but when we finished all the paper work/payment she asked me to open up my phone so she can guide me to where I would do the survey. I opened it and went to it but as I was about to type she was telling me what to put. Everyone has their own opinions and we are adults, so I was a little irritated that she wanted me to put exactly what she was saying so I did let her know it is my survey. I believe that day I didn’t even leave the survey. I am leaving the survey now because I have had issues with my rental since the day I had rented it. It’s a little frustrating when I am being changed extra fees due to something that wasn’t my fault. Then when I ask for a refund it’s not being refunded to me, it’s going into my account for my next billing cycle. I don’t feel that any of the managers have been too helpful or even offered different promotions. I rented my unit on 12/5/2020 and since then I have had issues. it has only been almost a total of 7 days. Huge red flag and i’m not offered any deals for all of this inconvenience during a pandemic

Recommended: No

Your Manager at the West Lane...

Your Manager at the West Lane property(Pooja) is a great representation of Public Storage. From the time she took my initial call about storing my RV trailer to getting situated and stored. Top notch Manager. She is definitely an asset to your company. Thanks

Recommended: Yes

Great place

Great place very friendly an very helpful really nice place

Recommended: Yes

Kind n friendly staff

Kind n friendly staff

Recommended: Yes

They are friendly and helpful with deaf...

They are friendly and helpful with deaf people

Recommended: Yes

Friendly staff and courteous service

Friendly staff and courteous service

Recommended: Yes

Nola was awesome!

Nola was awesome! The space has holes in the sheetrock! If that had not been the only available space I would never taken it, but was in need of an immediate storage close to my home.

Recommended: Yes

I have always received stellar service.

I have always received stellar service.

Recommended: Yes

Joe it a great person. He is very friendly and helpful. He truly cares for the customer and can make your day better. Great attitude and awesome person. Keep up the great work.

Recommended: Yes

This place is the best! Nola is by far the friendliest manager I have met. All our needs and questions were taken care of and we were helped in less than 10 minutes!

Recommended: Yes

I came to the store for help Nola was very helpful ice store in Ann Hayward but I came into Stockton she was very helpful thank you very much

Recommended: Yes

Nola was a tremendous help as I closed out my unit here at the West Lane location. She was warm and welcoming, and made me feel like she was really putting me, the customer, first. Definitely appreciate the great staff here!

Recommended: Yes

My opinion

my experience with public storage is I do like the facility it is clean and the hours work out well the only concern I know I do have is that I don't understand why there is not more surveillance cameras at least on each Island of storage units there is barely one camera and I have the biggest storage unit so luckily the camera is right across from that unit but overall I do feel that there is not enough cameras in there at all compared to most other storage unit I do know this fact lives on site but that's beside the point I just feel that there should be more cameras because that is your personal stuff and they should make sure that there's lightning and every unit with a working Light bulb automatically. I do feel their price range also should be at least if you got a bundle with 1 torches you should have a great deal of a discount cuz I have to store it is and I don't see a discount after the first month at all compared to other charges that have like 3 months free but first month paid or just a deal thank you for taking the time to read my opinion thanks public storage

Recommended: Yes