I-5 Self Storage

Moving In

Moving in was super easy! Paperwork was easy and fast! Awesome customer service and very nice!

Recommended: Yes

Move in

Doing paperwork was super easy! Customer service was great!

Recommended: Yes

Great Facility - Should Have Easier Access to Carts for Transport

I love this place - it is close - the people are nice - the facility is clean. But due to people who do not return keys, they have enacted a policy that you have to walk into the office and request a key for a cart to transport belongings to a storage unit, which becomes a hassle when you go to get a key and the staff is out on the property showing units or taking care of their chores. I made 6 trips in 1 day, so it was a hassle beyond belief. At one point, I waited 20 minutes just to return the key and that is an inconvenience. Other than that - great facility and storage and prices!!!! I probably won't qualify for the Amazon gift card at this point, but for being honest, it would be nice if I did.

Recommended: Yes

Great Facility - Should Have Easier Access to Carts for Transport

I love this place - it is close - the people are nice - the facility is clean. But due to people who do not return keys, they have enacted a policy that you have to walk into the office and request a key for a cart to transport belongings to a storage unit, which becomes a hassle when you go to get a key and the staff is out on the property showing units or taking care of their chores. I made 6 trips in 1 day, so it was a hassle beyond belief. At one point, I waited 20 minutes just to return the key and that is an inconvenience. Other than that - great facility and storage and prices!!!! I probably won't qualify for the Amazon gift card at this point, but for being honest, it would be nice if I did.

Recommended: Yes

I-5 storage

The office staff are friendly and helpful. Units are clean. The the faculty is large. Just be prepared to be blocked in by the rude customers. But jerks are everywhere.

Recommended: Yes

possibly recommend...lack of moving cart availability...

as above...just reserved and moved in...three times ,2 times no carts available....real pain trying to maneuver items thru the maze of halls.

Recommended: No

Clean and secure

The facility is clean and secure, the staff is extremely nice and they remember you. Only thing I wish was different was I wish they had later hours but other than that I really like this storage facility

Recommended: Yes

Clean facility and friendly staff!

Great customer service and the facility is nice and clean! Definitely would recommend others to use this facility!

Recommended: Yes

Seems like a good place

Seems like a good place, but time will tell.

Recommended: Yes

Helpful Staff

Staff made this process simple and safe. I observed staff was trained and followed social distancing procedures. Staff emailed me the forms and called me. We went through everything and used docusign. Facility is very clean

Recommended: Yes

convenient location & very clean

I'm moving and didn't expect to carry much of my stuff to the new place so i decided to just get the storage unit the same day i made the reservation. The location is very convenient for me and the facility is very nice and clean. I will have a chance to barrow a truck or van to move my stuff free of charge for 1 time use.

Recommended: Yes

It good

What we expected we would recommend to friends

Recommended: Yes

So glad I found I-5 storage!

Such a great facility ! It is clean and just enough space for what I need. Customer service was excellent and professional !

Recommended: Yes

Very helpful and clean facilities

Very helpful with all my questions. Facilities are clean

Recommended: Yes

Exam -Oral information-weekly Dialog

My unit was not swept . Having to sign up to use only one cart is just a pain

Recommended: Yes

Facilities and Staff are excellent A+++

Facilities and Staff are excellent A+++ Thank You!

Recommended: Yes

Secure, Clean & Easy Small Unit Affordability

I had a great experience and all because of Corbyn. Corbyn does a great job when it comes to his customer service, the storage is fresh, cleaned, doesn't smell or have wear and the sliding door is firm and working well on my unit. I was actually shopping places and Corbyn sealed me into a deal with his personality and good work ethic, I did go with this place over the competition who had better price, better hours. As a customer toward other customers treat this place good so we don't have to pay for insurance on our units 🤦🏿‍♂️

Recommended: Yes

I-5 Storage made my move less stressful!

I-5 Storage is very clean and organized. The manager is very professional and pleasant which makes a move less stressful!

Recommended: Yes

Excellent.

Neat storage place. Service, unit, everything was great. I’ll probably extend to long term.

Recommended: Yes

Storage review

Gate hours and the new style lock are the only gripes I have everything else is AWESOME. I am used to 6am to 9pm everyday gate hours and I have tons of locks, so buying another one seemed unnecessary. It is what it is though.

Recommended: Yes

Reservation was pointless, but the overall facility is still nice.

I made a reservation over a week in advance for the unit I wanted, and was locked in at a lower price before their prices went up. They followed up by phone call multiple times before my reservation, and I kept confirming I would be there at the scheduled date for setting it up. However, when I arrived to claim my reservation, they said they found my reservation but their computer wasn't holding reservations (not sure what that means) so they had accidentally already given my unit away to someone else earlier that day, and none were left in the size I reserved. So I ended up having to get a slightly smaller unit for the same price I was supposed to pay for the one I reserved. That part was frustrating and why I can't give 5 stars, but the overall facility is clean, well lit, and very nice.

Recommended: Yes

Outstanding Service and Facility

I picked this place because of the great price. When I toured the facility, someone took the time to explain everything to me and show me around. The amenities they have are also very helpful, like carts to transfer your belongs to your unit, clean bathrooms, names for the hallways, smart lighting, and safe storage. Everything was really clean, and I was impressed with how helpful and kind the staff is. I highly recommend this place!

Recommended: Yes

All my storage needs.

Everything I need. Storage for a good price

Recommended: Yes

Very nice

It is a really nice clean place

Recommended: Yes

Clean, safe and convenient!

The only downside is that it's only open until 7 pm, but the convenience and cleanliness of this storage unit is great! You have to type your security code to get through the gate, into your storage building, and up the elevator, so I have very little worry about my storage being violated. I would recommend to a friend!

Recommended: Yes

Good storage for the price!

Great customer service, great pricing, clean facility!

Recommended: Yes

Great storage facility

This is a great storage place. It is very clean and the staff is helpful.

Recommended: Yes

Excellent experience!

I really appreciated the free moving van, the friendly staff and the impeccably clean facility/unit. I also like the 32 live-camera security. I have already recommended this facility several people.

Recommended: Yes

Fantastic experience

Really awesome flexible sharp individuals made my storage experience quiet delightful!

Recommended: Yes

Maybe a bit too secure

This place is like the Fort Knox. I have to enter my code 3 times to access my storage unit plus they have a special lock you have to buy that is extra secure. The facility closes at 7pm I assume so that the security cameras can clearly capture anybody coming or going.

Recommended: Yes

Great price

I'm happy with the price and the customer service, thanks!

Recommended: Yes

Great Price and a free truck to use to move in.

It is a really nice place,nice people, huge grounds, they also store RV's and boats. All at a great price and a free truck or van to use for the move in.

Recommended: Yes

Highly recommend

Clean, easy access, and professional staff.

Recommended: Yes

Great Customer Service

They are really helpful. The receptionist were able to answer every question I had and they were also able to help me with everything.

Recommended: Yes

Awesome deal great convenient location

I’d recommend this storage facility! Conveniently located next to the freeway great hours easy access

Recommended: Yes

It's like a room

About a 20 minute walk (took me 8) from the bus stop. The staff were friendly and informative. Really helped that I got the unit on a deal. The spaces are maintained properly and could find no reason to "turn my nose up."

Recommended: Yes

Great facility, great service.

As soon as we walked through the door, we were greeted with smiles. Very friendly staff and great and quick service. Facilities are very bug and clean.

Recommended: Yes

A life saver!

Clean facility and very friendly staff!!!

Recommended: Yes

Nice clean storage.

Access hours till 10pm would be better.

Recommended: Yes

1st timer

Awesome place in a very nice area and clean. Employees are very friendly and thorough. So happy I found this place.

Recommended: Yes

Thank you for everything!

Clean storage,good price,best customer service!Thank you!

Recommended: Yes

Awesome place

The people that work there is so friendly and was very helpful it is so clean and nice place

Recommended: Yes

Online Summary

This place closes their gates at 7pm. If you stay a minute later, you have to call the Tustin police to let you out.

Recommended: Yes

Very clean and secured.

This place is very clean and very secured. They are quick to answer and questions or concerns. They offer free truck use on first use. Pretty good!

Recommended: Yes

Clean facility nice people easy move in

Overall it was a great experience, clean our last place was dirty. No smoking on site a plus for me. Free truck rental for the initial move it was a great bonus.

Recommended: Yes

Good deal, clean unit, great security

The unit was very clean and the staff was very helpful. One thing I noticed was the level of security. There are multiple measures taken to provide security for your belongings, something I really appreciate. I am very confident with my decision on leaving my items with I5 storage. Price was better than most, I rented with Sparefoot and was able to get a deal.

Recommended: Yes

Efficient

Precise and very efficient... I appreciated the customer service

Recommended: Yes

Fast Service and Secure Environment

I was notified that a better deal was available through a different site, saving me $60 over a 3 month lease. Clean and safe environment. Unloading was made easy with carts and their descriptions were accurate.

Recommended: Yes

Very clean and friendly staff.

It's perfect for what i was looking for.

Recommended: Yes

Best storage unit for the price.

Good location Extremely clean and tidy. Great customer service. High security so you can feel good knowing your belongings are safe.

Recommended: Yes

The most professional , clean , and friendly service. Great price too

The most organized mini store . They have a play area for children. They sale sodas and water in the lobby. Their restrooms are immaculate and also have free wifi and conference room to use if needed. Their security is top best. Squeaky clean parking lot . And great air conditioning. The best part besides the price is the great customer service.

Recommended: Yes

Great prices, strict access and lots of rules

I'm really happy with the pricing I got on my unit. The people are friendly and helpful. However, my unit wasn't clean inside (it had some dirty paper towels and tiny debris). I was also told that they'll "lock you in" if you're there after 7, and charge you $50 to get you out. I'm told that the lock-in is illegal. I guess with such low rates, they have to be strict.

Recommended: Yes

Great location. Great Price. Great experience with the rental unit.

Great location. Great Price. Great experience with the rental unit.

Recommended: Yes

Good great

I am very happy with your services because you found me the best price storage near me! Thank you.

Recommended: Yes

Not bad for the amount of notice I had to move.

This place was one of the better storage places. It's clean, well lit and the wheeled carts made the move in simple. The hours they are OPEN and that you have ACCESS is not the best.

Recommended: Yes

Perfect

Staff helpful, pricing is good. Service and access grear

Recommended: Yes

Great security and service

Multiple layers of security are in place to protect your storage at this facility. Very clean throughout and very helpful staff.

Recommended: Yes

Super secure facility

This storage facility has several layers of security to prevent unauthorized access to your area of storage. It is very clean and has amenities not usually associated with a storage facility such as free wifi and customer PCs, document disposal, and a kids' area.

Recommended: Yes

Excellent service by staff. Superb security, very clean and well kept.

I have used several storage facilities around Orange County. I-5 is the top of the line to date. The pricing is great too - it's what anyone would hope for in a safe storage for their property.

Recommended: Yes

Great facility

Very clean and friendly staff.

Recommended: Yes

Amazing place

Customer service was great they worked really well for me

Recommended: Yes

Very professionally run

Appreciate the organization which saves my time.

Recommended: Yes

AWESOME!!!

Best Customer service I've ever received from any storage company I've used. The employees were really great at greeting and helping there customers.

Recommended: Yes

Satisfied ! Thank. You

Thank you for the help , facility is good and great price

Recommended: Yes

Satisfied ! Thank. You

Thank you for the help , facility is good and great price

Recommended: Yes

Perfect everything

Staff are very nice and helpful

Recommended: Yes

Every thing is great

I checked in on Friday. The service, please and price were good.

Recommended: Yes

This is the cleanist place.

This is a great place to store any items. They have the best prices ever. Thank you.

Recommended: Yes

Best I have used

Easily outweighs the competition for storage units. I would expect more expensive prices for such a great facility but sparefoot gave us a great deal. Limited access hours which I actually prefer as I just need some long term storage.

Recommended: Yes

Had to switch move in date last minute

We had to switch our move in date last minute on top of that we needed a bigger unit on the spot! They gave us a great deal which is guaranteed for 6 months! They have tamper proof locks which made me feel extra safe...when we came close to closing time and only had an hour left to get our stuff in! They were helpful and kept the sign in process short and to the point!

Recommended: Yes

Great Price

It was easy to get in and out. It's also safe, clean, friendly staff and I got a good deal for 6 months.

Recommended: Yes

Gtrat

Very clean and easy to access

Recommended: Yes

OK OK

OK OK................................................... OK OK.............................

Recommended: Yes

Very clean facility.

Clean and professional facility.

Recommended: Yes

Nice, friendly and helpful staff. Very clean place, convient.

I had a very good experience renting a storage unit here. It was easy, the woman helping me was friendly, helpful and very thorough. It's a clean place and great location.

Recommended: Yes

Friendly service, easy move in, and clean

Easy access from the freeway. Very clean and friendly service . Price is reasonable and would recommend to my friends and family.

Recommended: Yes

fagility was clean and staff friendly

Overall very impressed with the storage facility. From the start we were greeted and treated kindly. Move in was a breeze

Recommended: Yes

Great Storage Facility

Every aspect was excellent and they didn't try to add on more expenses like our former storage company.

Recommended: Yes

Great

Good customer service Friendly personnel

Recommended: Yes

good service and clean storage

good service and clean storage

Recommended: Yes

Easy access

Great price , access, clean and friendly people.

Recommended: Yes

Fantastic customer service!

The gentleman that helped me was extremely helpful. He suggested a slightly smaller unit for my needs, which cut down the price tremendously. He was very friendly and polite. The facilities are very clean and I love how they have clean restrooms, access to drinking water, and even wifi.

Recommended: Yes

It was easy and affordable

This facility was easily accessible and the staff is friendly

Recommended: Yes

State-of-the-art, affordable, very professional staff!

I had a previous relationship with I-5 Self Stiorage in the past when I was a fellow member of the Tustin Chamber of Commerce with them. I toured they're beautiful's facility, attended meetings in therir very professional business conference rooms, attended fundraisers and car shows there… Now years later when I needed storage, of course I thought of I-5 Self Storage! Love my space! Big thank you to Tina for all her professional service!

Recommended: Yes

Great facility

Super customer service, clean and attractive facility, good security.

Recommended: Yes

The customer service is needed to be improved.

For example, they didn't realize I'm a deaf client who has reserved the unit for months. I feel like they kept asking me if I can read lip. I think I did clarify. Finally they accept the fact that I'm deaf.

Recommended: Yes

Good overall.

Everything great, but speed of service is a little slow.

Recommended: Yes

Quick, Easy, Secure

Great Facility, Fell comfortable leaving my belongings here.

Recommended: Yes

Great facility

Great customer service. Had to wait about a half hour before helped because there was only one employee working, so she gave me the lock for free.

Recommended: Yes

Great Facility But

It would have been nice to be able to drive around the building rather than having back up the trailer we have. I did not appreciate the sales associate raising his squeaky voice at my 2 year old when she was getting impatient. The unit and security were nice, and the special price was nice, but watch for incidental charges.

Recommended: Yes

Customer service

I received a call to confirm the reservation the very next day. I didn't know they let you use a truck, which was a fantastic perk. They countered that information, and I was able to reserve their truck to move my stuff.

Recommended: Yes

Great customer service and Clean

Just checked in yesterday for my storage unit and customer service was excellent and prices were better then the surrounding places. Very clean and convenient location.

Recommended: Yes

First time storing

Sunday was a bit hectic for us, especially because I had to work the same day but I was helped as soon as the man was free. He was polite and very friendly, didn't catch his name but he gave us great service in getting things done.

Recommended: Yes

Friendly, clean, helpful

Very clean facility with a very helpful staff. Tina the manager helped us with all our questions and helped us to find the right storage for us.

Recommended: Yes

Clean, nice service

I loved how clean the office was right as we walked in, and were greated by the 2 staff members who were not busy. It was great working with the manager Tina who took her time and helped us look at different storage units. She worked well with our move and made everything run smooth

Recommended: Yes

First time storing

Sunday was a bit hectic for us, especially because I had to work the same day but I was helped as soon as the man was free. He was polite and very friendly, didn't catch his name but he gave us great service in getting things done.

Recommended: Yes

Great price

I like this facility because of the security and it is clean.

Recommended: Yes

Extremely safe, professional and clean.

I feel that my items are very safe inside i-5 self storage. It is temperature controlled and very clean inside the storage unit. I have had nothing but smiles whenever I go in. Location is awesome being right next to the freeway. Only thing I wish was that the hours were a bit longer.

Recommended: Yes

Free moving truck

Simple, convenience and no contract

Recommended: Yes

Awesome faculty and staff.

Loved how clean the storage was. The staff was very friendly and helped every step of the way. Would recommend this facility to anyone

Recommended: Yes

Very nice

Very nice facility and the customer service reps were great

Recommended: Yes

Recommend

Perfect, I recommend this storage

Recommended: Yes

Very nice.

Pretty cool racecar theme in the furniture storage area. I managed to get a great 6 month rate. It is very clean. I would definitely recommend checking this place out.

Recommended: Yes

Perfect

Everything was just perfect. From location to price to the employees. This place is perfect. Very clean, I moved in without having to swept prior. Easy access. Only thing I can complain about is the gate hours. 7pm cut off time.

Recommended: Yes

Great customer service

Very happy with the security lock system

Recommended: Yes

Great service!

Nic was an absolute wonderful helper! He helped me even at the latest of hours to get my furniture in.

Recommended: Yes

Great rate, nice location.

I showed up too late to be able to get the freebie in truck so they're letting me use it a different day. Good customer service.

Recommended: Yes

Customer service was awesome Diane I think was her name I Diane

I must admit it was and what I expected. But it was awesome I loved what I saw the security being able to have meeting their Wi-Fi able to do my paperwork as I'm storing retaking think so plus cold refreshment.

Recommended: Yes

Great clean storage place

Everything is very nice. The people were helpful and it is very convenient.

Recommended: Yes

Great Price

Great Price. Nice facility. Friendly staff.

Recommended: Yes

Very good Custoner service

Great service friendly staff clean facility ample space for storage needs

Recommended: Yes

Never seen a storage like this

I am glad that I moved my stuff in to I-5. Looks extremely professional!!

Recommended: Yes

Very good

This was my first time experience of movement to a storage space and the sales associate really helped me looking for the right storage unit

Recommended: Yes

friendly service.

Good location. Fair prices. Free use of truck for move.

Recommended: Yes

When I rented the unit I was not informed about how difficult it would be to move my belongings into the unit because there is no drive up access

Recommended: No

very nice facility

Would recommend, ability to store anything, any size.

Recommended: Yes

Best Company I've Dealt With

I have never had such great quality with customer service, price, cleanliness and much more. I got a killer deal with a storage unit that is the perfect size. Staff is beyond kind and helpful. I will recommend I-5 Self Storage to everyone and I already have!!

Recommended: Yes

Tina was very helpful she made a stressful time a lot easier!

Tina was very helpful and we appreciate the time she spend with us showing us around this top notch storage place and getting us set up!

Recommended: Yes

Great service, got me in the same day

Recommended: Yes

Security and cleanliness are too notch

Great place to store your items. Small hiccup with pricing but it was cleared up right away.

Recommended: Yes

Courteous staff, clean, convenience,

Great location, courteous staff, clean, convenient.

Recommended: Yes

Very convenient.

Nice, polite employees. Quick and easy to sign up. Close to home and work. I only wish I didn't have to buy their special lock instead of using my own padlock.

Recommended: Yes

Great unit, great price

I was in a tight spot and needed a unit asap...I was able to get the unit and move stuff in within an hour

Recommended: Yes

good customer service, clean easy to access facility

Recommended: Yes

Convenient and safe

Good quiet easily accessible location. Great customer service from Nick. Price a little high after 6 months but fine for area.

Recommended: Yes

security is like fort knox

Very clean facility and easy access to the unit.

Recommended: Yes

Customer service top-rated!

The person who helped me check in was super friendly and professional. The facilities were clean and it was easy to navigate to my unit. The process was easy and the rep explained everything clearly. I would definitely recommend to a friend.

Recommended: Yes

Clean courteous and sevure

Staff very friendly and helfpul. The premises are very clean and the price is among the best I found

Recommended: Yes

Professional, friendly and clean!

Great experience from the moment I reserved a storage space online. Staff is very pleasant and the location is safe and convenient. Great customer service from the start. I highly recommend this storage facility. Thank you!

Recommended: Yes

Fantastic Best storage i been to yet

It's clean breathable treatable

Recommended: Yes

Very clean and secure along with rueasonable pricing

I spent several days scouting out storage facilities and was attracted to I 5 storage initially from the very reasonable price. Upon arrival staff was very friendly and efficient and the facility is very clean and very secure. I would suggest I 5 storage to anyone needing a storage unit

Recommended: Yes

Tina and nick were extremely helpfull.

Tina and nick were extremely helpful. They made a stressful move a lot easier even when we had an issue they were quick to fix the issue!

Recommended: Yes

Prompt and courteous staff and a very clean and organized storage facility

The actual storage premises is very clean and organized. Units and property are well maintained and employees are very professional courteous and responsive. Prices are also very competitive for the area

Recommended: Yes

Recommended: Yes

Friendly service same day move in!

Recommended: Yes

excelent service

Recommended: Yes

The way Self Storage should be.

The grounds are immaculately clean. The staff is helpful. It's an experience you won't expect from a Self Storage company.

Recommended: Yes

Very clean but not best customer service.

Recommended: Yes

Clean

It is very clean. Everything went smooth with exception of "free" move in truck. They told me it was free up to 50 mile radius. I drove truck 58 miles total and they tried to charge me for 8 miles. I advise them that a 50 mile radius would mean I get total of 100 miles. After arguing what the word radius means they finally gave in. Seems a bit deseaving to advertise that way.

Recommended: Yes

Top of the line storage

It's clean and organize. I feel like my belongings are safe.

Recommended: Yes

Great and easy

What I like the most of this facility is the security and the nice people working there. Defenitely I recommended.

Recommended: Yes

helpful and friendly staff that gave me a good unit for a good price

Recommended: Yes

We moved our belongings into I-5 Storage this week and so far we have only good things to say! Very clean and secure storage facility. It does it crowded on the weekends and have had to wait for an open moving dock and dollies. Overall we like it.

Recommended: Yes

Clean facility. Great customer service.

Moved in yesterday. So far we love it! Clean & secure storage. Only downside is they don't pro-rate if you move out early.

Recommended: Yes

Fast, easy and low cost

I'm completely satisfied with the whole process and it was completely painless - definitely what I needed during a stressful move!!

Recommended: Yes

Absolute Best!

Clean, great access, helpful employees. This is the cleanest and secure storage facility I've seen. I'm so glad I found this place and better yet their awesome deals! Prices can't be beat!

Recommended: Yes

Very clean and easy process. Highly recommend

I would recommend this facility to anyone in the market for a storage unit! Great staff and a very simple process start to finish! Two thumbs up!

Recommended: Yes

thank you for getting me this awesome self storage wit the price unbeatable.

I give you 5 stars all the way,

Recommended: No

Looks new, well kept, great access & lighting!

The attendants were very helpful. The layout and security provide ease of access if you belong there. Best of all they take great care in keeping the facility looking brand new!

Recommended: Yes

amazing!

Love it,definitely feel secure leaving my belongings there! Super safe and super clean,the customer service is great!

Recommended: Yes

Nice plaxe

Very clean and new. Well designed layout and great customer service.

Recommended: Yes

Cleanest facility

Move in was easy. Very clean and seems exceptionally secure. Didn't give 5 stars because of the hours I can enter and the fact that if I try to leave after 7pm sharp, I would be charged $50 to be let out. But other than that, it seems like a good self-storage.

Recommended: Yes

Eric is wonderful. Very professional and thorough.

The most pleasant surprise. I really appreciate your kindness.

Recommended: Yes

Better than anything you would have thought!!!!

Think you had a lot of storage units? You have probably not had one like this before. The place is immaculately clean. The staff and manager especially are so nice. They provide a truck, flat beds, locks....but you feel like they are your friend on moving day and every day after. They also store RVs, cars and boats so their mentality is so different. Usually the person at storage is not professional as in this is his/her career. But I5 takes their business and you seriously. Add to that, a beautiful lobby, comfortable couches to take a break, free wifi to check some email and a cold soda or water. That's hospitality. I have been there over a year and I absolutely love it. Thank you I5 team Tustin.

Recommended: Yes

Friendly clean and awesome price

When I entered the lobby I didn't know it was a lobby to a storage facility or a five star hotel dumplings were very helpful and very kind I would recommend this facility to all my friends its very clean awesome

Recommended: Yes

Great facility!

I-5 Self Storage is extremely clean and customer service is top notch. The two gals at the front desk keep their cool/friendliness even when it is busy. They explain all the important details so you don't miss anything. The facility is easy to get in and out of, and they provide 24-hour surveillance. They even have moving supplies available onsite at a much lower price than you will find at stores like Home Depot or Lowes. The kicker for me was use of their 14 foot moving truck at no extra cost other than a few gallons of gas (since I lived so close to the facility - they do charge per mile after you hit a certain number of miles). Overall, it has been a great experience working with this facility.

Recommended: Yes

Great move in

Great move in. Everything was in order as I requested. Thanks.

Recommended: Yes

Recommended: Yes

Love this place

Excellent place very clean love the security

Recommended: Yes

The I5 storage is excellent. The security is perfect and the customer service are friendly and helpful.

I moved in to I5 storage recently. I love the storage since the location, highly cleaness, security and customer service. I am very happy to choose this storage.

Recommended: Yes

Great place

Easy access, great location, good people. Beats out all other storage units I have used in the past.

Recommended: Yes

Clean, Safe, and Customer Service Driven Storage Facility

I wandered into the facility, and there was a line of people seeking storage at this location. The staff was cordial, and let me know they would be with me as soon as possible. I found the staff to be friendly, and professional. The positive vibe of the facility, as well as the cleanliness was a big plus. The unit was designed for easy access unlike other 5 x 10 units I have rented. I would highly recommend this facility to anyone searching for a storage facility where you felt your things would be safe, and if you had any issues that needed to be taken care of you could depend on the staff to make sure things were taken care of. Customer service is of great importance to me, and this company rates high in this area. Check it out!

Recommended: Yes

I have never ever seen so goog storage!

Everything is great! Service, people, how all facility is made up. I love it. The best storage that I have ever seen. I have not had this feelings on-line. Something is missing for advertising this storage. Please, Manager, check your on-line site. I can explain. According to on-line I can give 5 *. when I have been inside and complete my registration, I can give 10/10*. All my grading according to the price that I have had also. Thank you for this business !

Recommended: Yes

Great Customer Service

Very friendly staff. Took the time to show me the unit and make recommendation. I really appreciated that he found me a unit close to the front so that it was easier to move in and add storage in the coming months.

Recommended: Yes

Easy to work with

I went in on Sunday to rent a storage unit and less than an hour later I had one and everything was simple. They were also very helpful to me since I've never rented one before. Also had a great move-in special.

Recommended: Yes

Great experience

Had the best experience possible moving stuff into storage.

Recommended: Yes

THE STAFF WAS COURTEOUS AND FRIENDLY. VERY NICE PLACE

ENTIRE FACILITY WAS CLEAN, QUIET. PLENTY OF SECURITY CAMERAS

Recommended: Yes

They expedited the move for us, letting y helpers inside while I was doing the paperwork.

Recommended: Yes

Convenient to access and very kind to customer

6 month promotion program is very good and cost effective

Recommended: Yes

Recommended: Yes

Great location to store belongings

No problems and staff is great

Recommended: Yes

Great customer service, very clean, carts to use, got a great deal for our first 6 months.

We also own a 33 foot RV and did look at you prices but it was a bit expensive. With that said you do offer great security.

Recommended: Yes

Best storage facility I've been to.

Very nice place, great customer service, competitive prices.

Recommended: Yes

Great service and friendly staff

Best location and easy access conformable temperature in the units.

Recommended: Yes

Easy to move in

Friendly courteous staff. Nice facilities. Pleased with all aspects.

Recommended: Yes

Prompt, efficient service. Easy to use.

Recommended: Yes

Erik was extremely professional and informative during the initial process.

Both Erik and Tina were extremely helpful and ensured I registered for the right unit based on my needs. Without asking i was presented several options as well as discounts making my selection even easier. I would recommend I5 Storage to anyone living near the Tustin area. thanks.

Recommended: Yes

quick

moving in was quick and easy. there was a lock to purchase for the storage unit.

Recommended: Yes

Price different than quoted - add on required day of move.

I am taking off one star due to what I would call a training deficiency - when I went to check out the unit, I confirmed pricing and all of the particulars. This establishment uses a different lock than other storage units I have rented - it is a round key and slide-in cylinder. When shown the unit, I walked past literally 30 closed doors - all with locks installed. When I scheduled my use of their free truck (no A/C!) I asked about the lock and was told they supplied it. Fast forward three days later when I went in to sign docs, I was told it would be $13 to buy a lock. Needless to say, at that point I couldn't shop for one to fit as I didn't know I had to supply the lock. This isn't about being cheap - it is about having all the information. There the service broke down. Otherwise everyone was professional, the place is nice and clean and I am comfortable placing my extra stuff there. Grade B

Recommended: Yes

a nice place to store things

clean and friendly. that staff was accommodating and the storage unit was clean and looked jest as described prior to my arrival. However, they will charge you extra for a lock if you don't bring your own, this extra charge is not included in the advertised price. so bring your own storage lock to save some $$!

Recommended: Yes

Good service

Clean and safe , location near by high way.,

Recommended: Yes

Clean,very clear instructions,great service.

So impressed with professionally run .Clear instructions & explained each item. Storage area clean, marked by easy way to find my unit & how locks Work. Kind & professional. So glad my valuables are there. Highly recommended these storage units.

Recommended: Yes

Clean, secure, & well priced

We found i5 self storage on sparefoot and we'really really glad that we did! We were able to store our belongings at a cleaner and safer storage for a lesser price. One negative is that the storage access hour is only until 7 pm. Other than that, we are very satisfied!

Recommended: Yes

Clean, friendly staff, not a hassle

I-5 Storage was a facility that was easy to use and with staff that was helpful and friendly. Everything was very clean and had many safety precautions. I would use this facility again.

Recommended: Yes

Good facility and reasonable rates

Would recommend this facility. Location is nice and away from busy street. Secure and clean, hours are a little constraining, but easy to work around.

Recommended: Yes

Very satisfied customer.

I am very pleased with everything here. The pricing, staff, location and cleanliness. Couldn't of asked for more. I will definitely recommend it to my family and friends.

Recommended: Yes

Great place to store your stuff!

Best things about this place: Location is convenient, right of the I-5 Check in was super easy...no hidden charges The indoor storage area is clean and well lit Carts readily available Great customer service

Recommended: Yes

Friendly, fast move in. Satisfied

Satisfied with facility so far

Recommended: Yes

Very helpful.

Recommended: Yes

Nicest facility I've used yet

I have stored at and checked out approximately a dozen storage facilities over the last several years, and this, by far, is the best in all the things that matter - security, cleanliness, pricing, customer care. They made a mistake on my reservation which could have cost me a great inconvenience if they hadn't corrected it - which they did correct very satisfactorily. Erik checked us in and was accommodating, friendly and efficient. The unit was exceptionally clean - hasn't always been my experience. The facility seems very secure. I'll stay as long as the pricing makes sense for me to stay.

Recommended: Yes

Very good

Recommended: Yes

great place wish I had first level.

Price was right and good location for me .

Recommended: Yes

Fantastic

Recommended: Yes

The staffs are very nice !

Nice staffs and clean facilities. The security system looks good. Price was also pretty!

Recommended: Yes

Best deal for storage in OC

I needed some storage and found Sparefoot and they linked me to I5 Storage in Tustin. It is right off the I5 and was very easy to get to. The only negative is that the gate hours are only 6am to 7pm.

Recommended: Yes

Clean Facility, very secure & helpful staff.

This facility was easy to find, the staff was helpful, and they were upfront about their prices. The storage units are located in a secure area and I felt confident leaving my treasured items locked up and in their care. The only reason I don't give them 5 stars is due to their hours. We arrived to check into our storage unit at 6pm. They close at 6:30, but stop working at 6pm to process closing the building and ensuring everyone is out of their storage units. I'm bummed this wasn't communicated more clearly on the website.

Recommended: Yes

Great experience

This is my first time using a storage facility so I don't have anything to compare it to other than stories from other people's experience elsewhere. That being said, thus far I'm very satisfied with I-5 Self Storage in Tustin. Customer service is top notch, facility is clean and well-lit, and there are security cameras everywhere. I don't anticipate any issues.

Recommended: Yes

We are very happy with the whole experience.

Recommended: Yes

Recommended: Yes

I rented a small unit here in Tustin instead of Irvine because of the cheaper price, also expecting to get less of a secure, clean, and friendly environment. I did not receive any less - in fact I received more. This facility is very secure (many passcodes, many gates, locked elevators, etc.) and I feel that my belongings will be safe here even when I am not in Tustin. Customer service was very friendly but they were extremely busy and had a lot of people to deal with at once - the desk employee handled it very professionally and kindly. Overall very impressed with this facility.

Recommended: Yes

Recommended

Great Price, Location and Customer Service.

Recommended: Yes

plesant

Recommended: Yes

Great Storage Facility

A beautiful facility and great location. This place is a wow! Clean, air conditioned and easy access. Very nice people working there too!

Recommended: Yes

Moving is hard, I-5 wasn't bad at all.

Ok great service overall so far...be sure to follow the rules... steep fees I don't like if you mess up and break them.

Recommended: Yes

Everything went smoothly.

Staff was very helpful. Really appreciated the free truck to move in.

Recommended: Yes

great experience and friendly service

Moved in Sunday the 24th and the person at the desk was really friendly and helpful. She was able to answer questions and help me with my needs. I would definitely recommend this place to friends.

Recommended: No

Best pricing, great customer service!

I could not be happier with my experience. The day before the move in, we were shown the two different units we were deciding between. There was no pressure, no desire to upsell us. The location is extremely convenient, and the customer service is top notch. There was a mistake upon leasing, and they bent over backwards to make it right, which they did. Highly recommend!

Recommended: Yes

Nice facility

When I signed paperwork the gal told me that when we moved in someone would take us to the unit. That did not happen. My husband said it was difficult to find and when he got to the unit there was a lock on it so he had to go back to the office to have someone take it off

Recommended: Yes

Very organized

Very clean, neat and adorable. I would recommend anyone to rent with them!

Recommended: Yes

Easy Self Storage

Easy access off and on to the 5 fwy. Clean and secure. Office closes at 5-6PM so you can't get the dolly keys until the morning. Price is ok. People ok.

Recommended: Yes

Impressive!!!

The kid at the front desk was very professional using please and thank you! He was there after his time to be off and never made me feel like I was a burden I definitely will recommend this facility to others. I normally wouldn't do this survey but he did an outstanding job

Recommended: Yes

very kind and good

Recommended: Yes

Pristine from top to bottom inside and out

I was very pleased with the staff. It was much nicer than I anticipated. The online picture did not do it justice. I liked the car inspired storage facility. It is very secure.

Recommended: Yes

Recommended: Yes

Great price!

Best online price you will find! Best storage facility. Staff is extremely friendly. Also make it very easy to get a storage with them

Recommended: Yes

Very proficient staff. Any little problem I had was resolved in person by a staff member. I am very impressed with I5 Self Storage. Other storage facilities should take lessons from I5.

Recommended: Yes

Great, Clean Storage for Short Term

The new customer deals are great, but remember that the rent goes up to market price after 6 months. It's a nice, clean place conveniently located just off the 5 freeway.

Recommended: Yes

It's a good place to store stuff. Price not too bad. Just off 5 fwy and Jamboree. Only downfall I see is you can't go in or out after 7pm. If you are in after 7 you have to do an emergency call to a staff member and pay $50.

Recommended: Yes

Storage

The customer service is really great. Really like how the place looks inside and out plus the security of the place

Recommended: Yes

ALL THE STAFF IS VARY FRIENDLY AND HELPFUL VARY PLEASED O FAR A PLEASENT EXPERANCE

VARY HAPPY SO FAR WITH STAFF AND ALL THE HELP .VARY CLEAN

Recommended: Yes

A clean, well organized facility with a pleasant staff

With my reservation in hand, I opened my account at I-5. The staff was very kind, totally knowledgable, and worked quickly to get my information into the system. Within 15 minutes the unit was all set, I was shown the facility before handing over a dime, and I felt assured this was the right move.

Recommended: Yes

great place

It's very secure and great service

Recommended: Yes

easy to move in, they provide free usage of their truck, which is great - just wish i could access 24 hrs a day.

Recommended: Yes

Storage costs in southern California tend to be outrageous but you get a clean, secure location for all your valuables here.

Recommended: Yes

very satisfied

Recommended: Yes

Best Place I Have Seen

Location is Great! I looked around to many storage places and by far this is the best place. I wouldn't think twice about going somewhere else.

Recommended: Yes

good service

Moved into a 10x10 locker. Good service. The facility is secure, clean, and convenient: both in location right off the freeway and in schedule with many hours open.

Recommended: Yes

Recommended: Yes

Very nice place and price is right for the first 6 months

Recommended: Yes

Very good people here. I wish the hours were a little later

Recommended: Yes

The people are very pleasant and professional. The facility feels like it was well thought out.

Recommended: Yes

Nicest storage facility I've ever seen!

Nelly was very polite and professional.

Recommended: Yes

Signed up online, staff professional and very helpful. Appears to be very well maintained.

Recommended: Yes

Moved into a 10x10 locker and had enough room left over that my helper offered to split the cost if he could move some of his items in.

Recommended: Yes

The only improvement that I am aware of, would be the availability of a handtruck or something similar on the day I moved in, and a trash receptacle or Dumpster to be available..............Thank You..........Lyle

Recommended: Yes

Good price and location. Friendly staff and free use of a truck for move-in

Recommended: Yes

All good

Recommended: Yes

潇摯

Recommended: Yes

Awesome storage facility

Nice, clean place. Easy to locate and access your stuff. People who work were great.

Recommended: Yes

Immaculate facility, helpful staff, my stuff will have a fancier home than me!!

The facility is secure, squeaky clean, and accessible: both in location right off the freeway and in schedule with many hours open.

Recommended: Yes

Recommended: Yes

The facility and the storage room are clean. The customer service provided good service. The process for renting and paper work didn't take long.

Recommended: Yes

Very smooth experience. The "admin fee" did not stand out to me when booking unit through Spare Foot, so I was surprised during check-in. However, rep at unit told me that I will probably get it refunded through Spare Foot.? Overall, great experience!

Recommended: Yes

Everything was easy thanks to spare foot, the guy who helped me fill out paper work was nice and was very informative.

Recommended: Yes

Everything went great

Recommended: Yes

Great Customer service !

Recommended: Yes

I was most impressed that they didn't force me to buy the useless insurance that Public Storage pimps, we all know it is just a gimmick to charge another $10.00 and it pisses everyone off, thus I am at your location.

Recommended: Yes

Recommended: Yes

BEST STORAGE IN ORANGE COUNTY!

Needed a place for temp storage, aprox 6 months maybe 12.... looked EVERYWHERE....best service, best price, cleanest unit period! Very Happy and impressed with the facility and staff. THANK YOU FOR MAKING A DIFFERENCE IN MY UNFORTUNATE MOVE.... Will definitely recommend

Recommended: Yes

Recommended: Yes

Called it a 5-star storage, an outstanding place!

I've used other self storage facilities, by far this is the best one. A well organized Storage, and well maintained. I loved it and would recommend it to everyone that asks me for a place. Prices are a bit pricey, but worth it after all.

Recommended: Yes

Clean, Safe, Great Location, Amenities

This is my favorite storage facility so far. It's right off the 5, so easy to get to. Access is easy and safe with a code. Hours of availability are good. Facility is new and clean and offers play area, wifi, conference room. They were very upfront about costs and answered all my questions about notice for vacating. There have been no surprises, no hidden fees. I expect a comfortable transition with them when I move out as well.

Recommended: Yes

Everything is exceptional ..but price is steep.

The promotional price is only good for 6 months. This wasn't disclosed on the sparefoot.com site so be aware. Expect to pay close to $100 more per month after the promo period. However, the facility is above average. It's clean, secure, and the staff is knowledgeable and friendly. I would recommend to friends with deeper pockets.

Recommended: Yes

Good value, nice facility.

Very nice facility - modern and clean.

Recommended: Yes

pleasantly suprised

Staff was friendly and helpful. It was clean and I felt my belongings would be safe here. Although I would have liked a discount if I paid 12months in advance.

Recommended: Yes

Great service. Clean facility. Peace of mind with my storage secure.

Recommended: Yes

Very friendly staff and loved how clean everything is.

Staff was super nice and the paperwork took less than 15 minutes. Best experience to date with regards to renting a storage space. I would most definitely recommend this place to anyone and everyone.

Recommended: No

Great experience!

Recommended: Yes

AWESOME FACILITY

Recommended: Yes

Excellent Service

I had a great experience with I-5 Storage. The facilities were clean, secure and in an easy to find location. The staff was very helpful and the office had everything I needed or may have forgotten. They have amenities that I have never seen at a storage facility and that was pretty impressive. I really like that I can pay online because I travel constantly and it makes paying my bill quite easy. I highly recommend them!

Recommended: Yes

overall is good. good location, friendly staff.

Recommended: Yes

Recommended: Yes

Recommended: Yes

Too hot. AC on second floor is non functional. The woman that did my paper work gave me big sigh when I asked for a map! And my unit still had the blue lock when I came in after work hours after I specifically said so. Had to call the office and return.

Recommended: Yes

Great Place

Good Staff, secure facility. Promo price is very good for 6 months . Highly recommended.

Recommended: Yes

Easy, Quick, & Friendly Service!

Great service, great security, and overall I am very happy with it. I do feel like for the 10x7.5 space I rented it is a good price with the 40% discount through sparefoot, but after 6 months I might shop around for something less expensive or downsize to a smaller unit because of the cost. Very happy overall.

Recommended: Yes

Best Experience Yet

This was the simplest move ever! The fact they have there own truck made it an easy choice. The staff was very efficient and made my experience quick and easy with great customer service. I would highly recommend this company!

Recommended: Yes

Great 1/2 price sale and free access to truck upon move in. Unfortunately we were pulled over for expired tags and escorted back to facility, luckily we were not the ones ticketed just inconvenienced.

Recommended: Yes

Traffic free, quiet place. Promo price is very good for 6 months . Sparefoot reserved it for me until I'm ready.

Recommended: Yes

Clean and easy to access

Had a great experience throughout the process. Staff is not as trained as the owner but are so friendly and eager to help. I did have one slight issue on changing my unit that at first they were not willing to change. However once they checked with there manager the problem was fixed within 5 minutes. It was a fast fix. Love how easy it is to freeway.

Recommended: Yes

Excellent!

Recommended: Yes

Excellent customer service and followup

From the very beginning I experienced excellent service, personal attention to our needs, and professional followup from everyone at I-5 Storage. Rooney was our representative and he was the best. We didn't know if we would need two units or three, and he was thoughtful enough to check back with us repeatedly as we unloaded our property to see if we were doing all right, needed anything else, and to ask whether we wanted the third unit. I highly recommend I-5 Storage to anyone in need of storage and will definitely use them for all of my future storage needs.

Recommended: Yes

Clean and secure facility

This storage facility is very clean and secure. And by booking through Sparefoot I was able to lock in 50% off the regular price for 6 months. With that deal this is an excellent value! It was also nice to be able to use the free truck to move in. Overall, this is a great, convenient facility that I would recommend to anyone.

Recommended: Yes

Overall, my experience was great!

Recommended: Yes

Quick and painless!

Recommended: Yes

All I hoped for, and a little more.

Recommended: Yes

Not the cheapest, but clean, secure and friendly!

Overall, I say it's very good. Easy on-line reservation and good 6 month discount through Sparefoot! After the six months though, the price doubles and is much more than other units. Our signing the contract also went very smoothly. We like the security, although the closing hours at 7 pm can be a bit inconvenient to go after work hours. The free Wifi business center will be great when we are back in town and the overall cleanliness was impressive. I also like that it is not part of a large chain and the owner seems to take great pride in his business!

Recommended: Yes

Very clean and tidy,

It is well lit and very clean. The staff are very nice, courteous and very helpful. I got a good 40% discount for the first 6 months lease and $20 rebate that covers the administration fee. Downside fall is the time but if you plan ahead everything will work out fine. And they can monitor and track down you ever accessed the storage facility.

Recommended: Yes

Recommended: Yes

Easy to get in and out.

Nice and clean, very helpful employees. Only down fall would have to be the hours for access, only open until 7:00 every day.

Recommended: Yes

Overall, very good; from the on-line reservation through signing the contract. The only downside was that, while some other companies would offer you the first month free (for leasing 3 month), this was not the case for this place. Plus we had to pay for administration fee too which made our first payment even higher.

Recommended: Yes

outstanding service and excetionally friendly staff The best I have seen.

Recommended: Yes

Amazing

Recommended: Yes

Recommended: Yes

Fantastic

Recommended: Yes

Great storage facility.

Recommended: Yes

Clean Facility and Helpful Personnel

The facility was the cleanest that I have ever used and the personnel were very helpful. I was able to use the complimentary moving truck and it got a flat, but the staff made it up to me. They are highly professional and I would recommend this location to anyone.

Recommended: Yes

Clean, secure & convenient!

I decided to use I-5 when I had to move and all I can say is they made the whole process as smooth as possible. It was a really stressful time for me and thankfully finding a clean, air conditioned, fairly priced and conveniently located storage unit to store my things in was not one of them. Thanks guys! You're awesome!

Recommended: Yes

Very clean and safe

Recommended: Yes

Awesome customer service!

Recommended: Yes

Recommended: Yes

Recommended: Yes

Excellent,Customer Service

Recommended: Yes

It was great, excellent service.

Recommended: Yes

Excellent service and amazing value for my purchase

Recommended: Yes

Great prices, great customer service. Clean facility. Keep it up!

Recommended: Yes

Couldn't ask for better!

From the time I made my initial call, to the time I closed my storage door, I couldn't have asked for better service from Eric and Tim. I guess you get what you pay for when it comes to storage units because while this isn't the cheapest place out there (before taking into consideration any potential discounts), it's definitely worth the cost. I feel pretty good leaving my stuff at this place knowing it's in a clean and dry environment and probably won't go up in flames or be stolen anytime soon!

Recommended: Yes

Recommended: Yes

Excellent, Eric was great, Tim the manager, great job as well.Ive referred 2 people so far.Thank you.

Recommended: Yes

great ,facility and staff

Recommended: Yes

Found on Yelp - excellent experience

Recommended: Yes

Perfect A all the way around

Recommended: Yes

Safe and clean

Recommended: Yes

Fab

Recommended: Yes

Excellent!

Recommended: Yes

I-5 Self Storage is amazing. I was impressed with the facility and staff.

Recommended: Yes

Easy and painless

Recommended: Yes

I have been a customer for several years. Your staff is incredibly friendly and efficient. Please keep up the good work.

Recommended: Yes

I-5 storage's employees have been extremely helpful and have made the entire experience of finding storage and a truck a very smooth move. Great team and great staff!!

Recommended: Yes

Excellent service

Recommended: Yes

Very friendly customer service. Very helpful.very detailed. Great security. Very clean and organized. And got a great deal.50 percent off for first six months.

Recommended: Yes

Seeing is believing

How often do you see things on-line and then get there and find the price is different or a bunch of added charges. Not at I-5 Self Storage. Exactly what they state is what you can expect. I was pleasantly surprised and so was my skeptical husband. I would highly recommend this storage company

Recommended: Yes